“… the data being “somewhere in the system” is no more useful than your keys being “somewhere in your apartment” when you’re already late for work.”
— Roderick McMullen
The author mentioned above, wrote an article for Maya recently (Oct 18, 2009) about the need for good design when it comes to Electronic Medical Records (EMR). Maya is a design research/consultancy institute that help tech companies get the best results in terms of user experience.
While reading, I couldn’t help but compare with Therap.
EMR under the Obama government is a major requirement in the pursuit of improving health care. Without EMR, doctors are missing vital information like side effects of a drug, which could lead to adverse errors, and increased spending on everyone’s part.
So by introducing EMRs, we have something to contain the data that doctors need and it’ll be readily available. But its proven that even then, errors do happen because of badly designed systems, which makes making errors while reading data easy!
The article opines that a majority of EMR systems originate from the needs and wants of insurance companies, or billing issues, and the aspect of information systems for improving the care provided by the health institute is only addressed later.
Here, is the first advantage of Therap. Its journey started with and is continuing strongly, in the attempt to improve the quality of care an agency provides. When a form or a report is designed, its analysed and reviewed for faster data entry, and for preventing documentation errors, and reading errors. There are a number of ways to achieve these and the people of the Usability Garage take part in ensuring that the end result produces a good user experience, and through this Garage here, we present it to the users to get their feedback about it.
Additionally, we are reaching out to users through email, or personally during our conferences, user groups or by phone. Our users are also wonderful people who are very active and give us great suggestions that help elevate the level of services Therap provide.
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