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Training at EP!C in Peoria

Calvin, Chris and I are here at EP!C in Peoria, Illinois training their awesome staff . EP!C’s go live date is scheduled for Monday, 4-14-14 and they are starting with T-Logs, GERs and SComms. This was my first opportunity to work with Calvin and he is a fantastic trainer. We hope to see you soon! Here are a couple of photos from our 7am session. To learn more about EP!C, click here

Calvin is getting ready for a busy day of training!

Our first session of the day!

Michelle :)

Calvin joins the Central States Team.

Calvin Christensen joins Therap as the newest Training & Implementation Specialist in the Central States Region. Prior to joining Therap’s support team, Calvin worked at Developmental Services of Nebraska (DSN) for four years at a location with high risk adults. Calvin used Therap for efficient documentation of services in his work at DSN.

When asked about his first week at Therap’s East Coast office in Waterbury, CT, Calvin states: “I was able to meet some great co-workers and learn a lot about the process of implementation at the agency level.  I learned a great deal about how providers are utilizing Therap nationally and how to best assist our customers.”

Calvin has since headed back to the Midwest and will be spending time with members of our Support team, visiting provider agencies and attending Therap User Groups & Conferences in weeks to come. If you bump into Calvin, be sure to welcome him as the newest Therapite!

Time to Register for the Schiller Park Conference!

Hello Therapites!
You have a little more than one week until Early Bird Registration ends for the Schiller Park Conference. Here is what you need to know about the conference:
The conference is a good place for Therap users to learn about individual support documentation and reporting, electronic health records (EHR) and training management from Therap. If you are an agency who has not yet decided on an Electronic Documentation system for your agency, we welcome you to attend and take the chance to talk to us and experience Therap first-hand. If you have any questions, or need more information, please contact us.

Event highlights include:

Incident and Event Reports
Health and Appointment Tracking
Medication Administration Records
Face Sheets and Emergency Data forms
Secure Communications
System Administration
Sessions focused on implementation and effective use
Local User Issues and discussions

To see more information about this conference, click here

I hope to see you there!

Michelle :)

New Catalog Headed Your Way

Pretty excited at our new catalog that just went out today.  Be sure to look for yours today!  If you would like to receive this and you did not please be sure and drop me a note and I will be glad to get one of these informative pieces out to you and your agency.  It is filled with lots of information for you to evaluate.

2014 Catalogs Sent out Today.

Enjoy our newest Press Release: SOC 2 Report on Security Availability, Processing Integrity, Confidentiality and Privacy

WATERBURY, Conn., March 3, 2014 /PRNewswire/ – Therap Services, the leader in Intellectual and Developmental Disabilities electronic health record and data management, has announced receipt of the SOC 2 Report on Security, Availability, Processing Integrity, Confidentiality and Privacy Practices.

Richard Robbins, CEO of Therap Services, states, “Undergoing the SOC 2 audit and receipt of this report validates Therap’s level of commitment to maintaining security of protected health information for all provider agencies, organizations, county and state systems utilizing Therap Services as the electronic health record and documentation software solution.”

SOC 2 compliance is part of the American Institute of Certified Public Accountants (AICPA) Service Organization Control reporting platform. AICPA.org states: “These reports are performed using the AICPA Guide:  Reporting on Controls at a Service Organizations Relevant to Security, Availability, Processing Integrity,  Confidentiality, or Privacy and are intended for use by stakeholders (e.g., customers, regulators, business partners, suppliers, directors) of the service organization that have a thorough understanding of the service organization and its  internal controls. These reports can form an important part of stakeholders:

  • Oversight of the organization
  • Vendor management program
  • Internal corporate governance and risk management processes
  • Regulatory oversight”

The SOC 2 for Therap’s Developmental Disability software solution covers the AICPA Trust principles. AICPA.org states: “Trust Services are defined as a set of professional attestation and advisory services based on a core set of principles and criteria that addresses the risks and opportunities of IT-enabled systems and privacy programs. Trust Services Principles and Criteria are issued by the Assurance Services Executive Committee of the AICPA.”

“The following principles and related criteria have been developed by the AICPA:

  • Availability. The system is available for operation and use as committed or agreed.
  • Processing integrity. System processing is complete, accurate, timely, and authorized.
  • Confidentiality. Information designated as confidential is protected as committed or agreed.
  • Privacy. Personal information is collected, used, retained, disclosed, and destroyed in conformity with the commitments in the entity’s privacy notice and with criteria set forth in generally accepted privacy principles issued by the AICPA.”

“The trust services principles and criteria of security, availability, processing integrity, and confidentiality are organized in four broad areas:

  • Policies. The entity has defined and documented its policies relevant to the particular principle.
  • Communications. The entity has communicated its defined policies to responsible parties and authorized users of the system.
  • Procedures. The entity placed in operation procedures to achieve its objectives in accordance with its defined policies.
  • Monitoring. The entity monitors the system and takes action to maintain compliance with its defined policies.”

About Therap Services, LLC

Therap Services patented developmental disabilities software solution supports compliance with standards as required for funding through Centers for Medicaid & Medicare Services at both state system and agency levels. Therap’s electronic documentation software solution is used by over 1,200 I/DD agency, county and state entities with over 200,000 users documenting services to more than 200,000 individuals with intellectual and developmental disabilities. Therap is widely used in case management, home and community-based services (HCBS), intermediate care facilities for the developmentally disabled (ICF-DD), day treatment programs, developmental centers and other settings.

Secure applications offered by Therap include individual support modules such as incident reporting, medication error reporting, behavior tracking, individual service plans, goal tracking, health records, medication administration records and case management notes, among others. Therap offers solutions for employee training management and employee scheduling. It also covers billing with service authorizations, attendance and professional claim tracking modules. Therap’s HIPAA, HITECH and ARRA compliant software applications are suitable for day programs, residential services, supported living, case management and community support programs.

Therap Services Conference To Support Individuals With Developmental Disabilities And Their Support Circles

Check out our most recent press release regarding an upcoming conference that Therap is hosting. The title? Therap Services Conference To Support Individuals With Developmental Disabilities And Their Support Circles. Here is the link for this press release.

http://www.prnewswire.com/news-releases/therap-services-conference-to-support-individuals-with-developmental-disabilities-and-their-support-circles-247234121.html

Here is an overview of the conference that is scheduled to take place on 5-7 and 5-8:

How to Access your I/DD Health Records in Therap

A two day event designed to personalize the use of computers in order to aid self-advocates and those who support them access their electronic health records and communicate their goals and ambitions using the web.

Three tracks for self-advocates, family members, and agency staff:

Self-Advocates/People with Developmental and Intellectual Disabilities:

Round table discussion with other advocates on how they use computers
Hands on activities using computers and the internet
Tips on using computers and technology for self-advocating
What to share with others and why or why not
Circle of Supports/Parents/Family Members/Guardians:

Hands on activities using computers and the internet
Using technology to access documentation and expressing thoughts
Confidentiality rules and regulations
Family Members’ responsibilities in respecting agency needs
Tips and discussion about effective communication using technology
Now that you have access, what do you do with it?
Agency Staff:

Round table discussions on security and access concerns
Facing facts, fears, and myths about communication with self-advocates/family
Agency policies to be considered
Discussion – What to give Access to and related issues
How staff are to work with Families and Self Advocates who use Therap

This is very exciting. We hope to see you there!

Michelle :)

Support in the West

Therap is currently looking for a new person to assist customer support and implementation with agencies.  The position is one we are trying to fill in our Central or West States Regions of the US.  If you live in one of these areas and the below description seems to be a fit be sure and apply.  You can apply at the following link

http://www.therapservices.net/contact/?page_id=12#applicationForm.

 

Customer Support and Implementation Specialist

Therap Services, based in Waterbury, Connecticut, is currently the national leader in online electronic health records and documentation for people with developmental disabilities. The company is seeking a dynamic and hardworking individual to fill the position of a Customer Support and Implementation Specialist.

We are looking for an exceptional individual on the lookout for an excellent career opportunity. Our ideal candidate is an expert user of the Therap system (the majority of our support staff had been House Managers before coming to work for Therap). S/he should be ready to accept a challenging job that combines teaching, support, consulting, computer skills, and extensive traveling.  About 90% of the job, especially during the first two years, is expected to be traveling.

Primary responsibilities:

  • Provide on-site training to users
  • Train and consult States, Counties, single and multi-state providers, families, self-advocates, and anyone else using Therap
  • Provide live customer support in person, via computer, at conferences and over the phone
  • Work both independently and remotely and as part of a diverse and dynamic national and multi-national organization

Skills required:

  • Must have strong interpersonal and communication skills along with good decision making capability
  • Excellent communication skills (both written and speech)
  • Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, etc.), web applications and Email clients

Preferences:

  • Experience working as a House Manager or equivalent in the developmental disability field
  • Willingness to work flexible hours
  • Must have experience of using Therap applications
  • Basic administrative skills
  • Interest in computers, social media, developmental disabilities, marketing, teaching, traveling, public speaking and presenting

If this sounds like the job for you or if you have previously sent in your resume and now feel that this new position could be the right one for you, please send in your updated resume, and a note, telling us why you would be the perfect addition to the Therap team.

Therap is an affirmative action equal opportunity employer.

The Care Campaign

I recently came across something pretty neat: The Care Campaign, a coalition of service providers, direct support workers and their unions, associations and individuals formed in January 2013 to raise wages of direct care workers in Illinois

Their goal is to win a living wage for the dedicated people who support those with developmental disabilities. This is important quality of life work performed by women and men who work hard caring for some of the most vulnerable of our fellow citizens.

Here is a newspaper article published today regarding progress with this wonderful and new initiative: http://www.dailyherald.com/article/20140204/news/702049780/

You can also check out their website at: http://carecampaignhq.com/

I am excited to see the continued updates with this group!

Michelle :)

Winter Storm and Therap

The snow continues to fall across the region today as schools, business, churches, and countless other activities are brought to a halt.  Here in KC it looks like it will be a couple of days before things get back to normal as many will scramble to clear roads, drives, and sidewalks.  It is in these times that I am reminded once again of the value of Therap as people are able to stay up to date and current with what is taking place across an agency by simply logging into the system.  I hope you all stay safe today and take advantage of logging in and catching up on whatever needs to be addressed.

Snowfall in KC brings thing to a halt.

The Man, the Myth, the Legend retires at CDD

Last Friday, I was able to spend some time with some other folks in the KC area to acknowledge and pay respects to Jim Johnson who is retiring at Center for Developmentally Disabled in the KC Metro.  Jim has spent the last 30 years in leadership at CDD and he has provided to both his agency and many other agencies along the way insight and mentoring.  His agency was one of the first agencies to start using Therap in KC and since then the agency continues to utilize the software effectively in providing quality supports for individuals with developmental disabilities. Jim has been many things to many people as he has negotiated the many changes and nuances that are so very abundant in the I/DD field.  His leadership and insight will be missed and yet I am happy for him and his wife who may get to enjoy traveling even more which I know they are both excited about the opportunity.  Jim, I wish you nothing but the best!

Jim in front of his old school 386 computer...yes I said 386.

Therap State Pages
We've created a few state pages with information that relate to you! Let me know if you'd like anything there that'd help you. More coming soon!
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