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South Carolina Department of Disabilities and Special Needs Selects Therap Services as the Statewide Reporting System




WATERBURY, Conn., Nov. 12, 2014 /PRNewswire/ — Therap Services, leader in electronic documentation software for Intellectual Disability and Developmental Disability Service Providers, announces it has been selected as the statewide Software as a System (SaaS) Reporting System for South Carolina Department of Disabilities and Special Needs (SCDDSN).

“Therap Services is excited to work with the state of South Carolina as the electronic documentation and communication solution for the Department of Disabilities and Special Needs.” Stated Justin Brockie, Therap Services COO. “We are honored to have the opportunity to bring Therap’s secure transparency to South Carolina’s state teams, DSN Boards, providers, and citizens.”

“The new partnership between SCDDSN and Therap is an exciting and vital step in improving the quality of care and services for thousands of individuals with disabilities in South Carolina. The benefits are multifold from both the individual perspective and the statewide level,” commented Dr. Beverly Buscemi, SCDDSN’s State Director. “Therap offers us a comprehensive system to facilitate communication between caregivers, support professionals, specialists and families to better meet the needs of an individual while simultaneously enhancing our ability as the state’s system to collect, track and report sensitive information to meet state and federal requirements. This new venture will move us forward in providing quality services.”

Barry Pollack, Southeast Regional Director for Therap Services, states “The partnership between Therap Services and South Carolina Department of Disabilities and Special Needs is a remarkable stride in its provision of the highest quality care to individuals. In its commitment to increase communication and maintain stellar documentation through use of Therap Services, SCDDSN remains on target with their mission to assist people with disabilities and their families in meeting needs, pursuing possibilities and achieving life goals.”

Therap Services applications and certified Electronic Health Record (EHR) provide the documentation components needed by Intellectual Disability and Developmental Disability Service Agencies to maintain their focus while adapting to a changing environment within the Human Services industry. State and federal agencies and standards, including CMS and HIPAA, mandate strict requirements on accurately tracking incidents, including those reports of abuse and neglect and prevention of Medicaid fraud. Therap’s customers can complete and monitor documentation efficiently across secure domains, enabling them to focus on providing higher quality services to individuals with intellectual and developmental disabilities.

Therap is used across disciplines in the I/DD field per the CMS home and community-based services (HCBS) requirements. Therap applications include over 70 modules ranging from documentation of service provision through a daily note, to person centered planning tools, incident report management, health assessments and individual care plans, an electronic MAR integrated with an industry-standard drug database, an individual referral process for state and multi-provider systems, a comprehensive report library for internal and external audits, to electronic billing direct to Medicaid through a secure, HIPAA 5010-compliant method.

About Therap Services, LLC

Therap Services provides secure, web-based documentation, communication and electronic billing services to over 1400 intellectual disability providers across the United States as well as for twelve state government ID systems of care.

This includes a certified EHR, HIPAA compliant Medicaid and private billing, service documentation and secure communication and data sharing between all stakeholders including families and self advocates.

Therap’s software-as-a-service solution is used in HCBS Waiver, ICF/IID and other services to document residential and community based supports, employment supports, case management, incident reporting, management of staff training records and for electronic billing claim submissions directly to Medicaid.

Learn more at

Robotic Telepresence

We have been experimenting recently with a new tool from Double Robotics known as robotic telepresence.

Basically the idea is something like this:  imagine having an iPad stuck on top of a Segway that you can remotely drive around.

This is what it looked like when my daughter Iona used it to check out my newly painted (orange obviously!) office.

The left hand side is the screen of her laptop, the right is what I saw as she followed me down the hallway.

We have been using the robots for remotely attending meetings, giving presentations, and attending conferences.

How would you feel about us coming to visit via robot?

How would you use a tool like this?

:: Justin ::

Therap 2014.6 Coming Soon!

Therap 2014.6

Soon we are going to release Version 2014.6 of Therap Applications.

To learn more about the new features and enhancements included in this release, please view Release 2014.6 User Guides

We look forward to your comments and suggestions regarding the features introduced in Therap 2014.6, please feel free to write to us.


User Login Name Update

  • From this release onwards, users will not be able to create Login names with space(s) in between characters. Users will receive the following message when they try to create a new user with space(s) in the Login name. 

    Updates for Diagnosis Code (ICD-9, ICD-10, DSM-5)

  • The ‘Code’ field in the Diagnosis page has been renamed to ‘ICD-9/DSM-4/Other’. 

  • New code sections ICD-10 and DSM-5 are now available for adding diagnoses in addition to ICD-9 code section which has been available previously. 

  • ICD-9 and ICD-10 diagnoses codes can be mapped by clicking on the Mapped ICD-10 Diagnoses link when adding diagnosis. 

  • DSM-5 diagnoses can be created and linked to ICD-9 and ICD-10 diagnoses for mapping by clicking on the Mapped ICD-9 and ICD-10 Diagnoses link. 

  • ICD-9, ICD-10 and DSM-5 codes can be added by the Therap Admin. Once added users will be able to add them from the Diagnoses List page. 

  • Diagnosis appear under separate columns for ICD-9, ICD-10 and DSM-5 for specific modules/features if they are available for an Individual. The modules/features include Medication History, Medication History Custom Report, MAR, Mobile MAR, IDF, Individual Home Page, Demographic report, Order, Health Care Report, Custom Form, Custom Form Report, eCHAT, Health Passport and Consultation form

  • ICD-9 appears by default in Custom Forms under Medical Diagnosis. Therap Administrators are able to select the check boxes from their Therap Admin account when preparing custom form templates whether ICD-10/DSM-5 codes will be pulled from IDF Data. 

  • In the Demographic Report, ICD-9, ICD-10 and DSM-5 codes now appear respectively as separate sections. 

Billing Module Updates

Updates in Daily Supervised IRA Settings

  • A new field to enter Unit Rate for the Billable Option Name Retainer Day has been added in the Daily Supervised IRA Settings page. The Unit Rate can only be entered for the Billable Option Name with the word ‘Retainer’. The value entered in the Unit Rate field in the Daily Supervised IRA Settings page will override the value for Unit Rate entered in the Service Authorization. Bill data will be generated using the ‘Unit Rate’ entered in the Daily Supervised IRA Settings page for the Billable Option Name as ‘Retainer Day’ for the ‘Service Description/Code’ and ‘Attendance Type Name’ selected as appropriate. 

  • Claims which has a Unit Rate of 0.01 for Retainer Day will be Denied

    Screenshot of the Daily Supervised IRA Settings

Updates in Professional Claim

  • A new option 15-Mobile Unit has been added in the drop down menu for Place of Service in the Professional Claim Generator form and the New Professional Claim Template

    Screenshot of the new option added to the Professional Claim Generator 

    Screenshot of the new option added to the new Professional Claim template 

Individual Support Plan

  • Formatting changes have been made to the PDFs of Individual Support Plan, Personal Focus Worksheet and ISP Agenda. These changes include removal of shading from some areas and reformatting of question numbers. The following image shows the difference. 


  • The numbering in the PDFs of PFWs have also been updated. It used to be Question 1, Question 2, Question 3, …, but now are represented by just the numbers 1, 2, 3, and so on.

Administrator specific updates

Social History Type

  • A maximum of 100 custom Social History Types can be added on the Social History Type page under the ‘General’ section from the Admin tab on your Dashboard. A note has been added to indicate the same. 


Document Storage Type

  • A maximum of 100 custom Document Storage Types can be added on the ‘Document Storage Type’ page under the ‘General’ section from the Admin tab on your Dashboard. A note has been added to indicate the same. 


Allowing ‘Commas’ in file names while adding files in T-Logs and GERs

  • While adding a file to T-Logs and GERs, users will be able to use ‘Commas’ in naming the file from this release onwards. Previously, file names could only consist of alphanumeric characters, underscore, hyphen, period, space, or parenthesis.

For Users in New York

Medicaid Service Coordination (MSC Notes)

  • A new option Print PDF (PCSS) has been added in Medicaid Service Coordination for the Users in New York. Print PDF (PCSS) can be located at the bottom of Medicaid Service Coordination (MSC Notes) form. This has been added for an OPWDD PCSS requirement and for audit purposes. 



For Users in Arkansas

Updates in IDF Extension

  • Show IDF link has been added in the General Information section on the IDF Extension form. Clicking on this link will direct users to the Individual Data Form (IDF) of that Individual. 

    Screenshot of the IDF Extension for Arkansas 

  • A new option to select DDS Community Based Provider has been added under the General Information section on the IDF Extension form. The drop down menu for DDS Community Based Provider includes the list of approved Service Provider that has been added under the Service Directory module. 

    screenshot of the DDS Community Based Provider field 

  • Sub Disability 1 drop down menu is editable, if the Primary Disability is selected as Other under the ‘General Information’ section. 

    Screenshot of the IDF Extension form 

  • Sub Disability 2 drop down menu is editable, if the Secondary Disability is selected as Other under the ‘General Information’ section. 

    Screenshot of the IDF Extension form 

  • A new option Age 5 and above added under AR Program section on the IDF Extension form for Arkansas. 

    Screenshot of the IDF Extension form for Arkansas

  • CMS Medicaid Provider No has been renamed as CMS Medicaid NPI No under the Title V section on the IDF Extension form. 

    Screenshot of the IDF Extension form for Arkansas

  • Under the Finance section names of the following fields have been modified: 

    Previous New
    Receiving Sobra (Arkids)? Receiving/Qualified Sobra (Arkids)?
    Receiving Medicaid? Receiving/Qualified Medicaid?
    Receiving SSI? Receiving/Qualified SSI?

    Screenshot of the IDF Extension

Letters from Oxford, England in 1917

Rowing at Oxford i 1917

While I have been over here I have been helping my mum put the final touches to a website which will publish letters her aunt wrote from Oxford University in the early 20th Century.

Here’s the intro:

Ethel Margaret Harker Collinson was known in the family as Margot.  She was born in 1896 and attended Streatham Hill High School.  She went on to study history at St. Hilda’s Hall (later St. Hilda’s College), Oxford,  1917-20, followed by a one-year teacher-training qualification.  She became head of  history at Parliament Hill High School, a member of the London Bach Choir, and a member of the Society of Antiquaries.  On her retirement from teaching, she was about to take over the archaeology of the Roman kilns in the New Forest when she had a stroke and died in 1957.

She wrote home regularly and these letters are about to be posted by date.  The first, written on 13 October 1917, will appear on 13 October 2014.  On 10 October they will be preceded by two letters from a former history teacher and one from the Principal of St Hilda’s.

The letters will be published in order over the next three years.

They make for fascinating reading, you can check them out at:

:: Justin ::



A week in Edinburgh, Scotland

Just in case you have been looking for me or I haven’t been as responsive this week as I should be, there’s the reason!

I am spending a week or so with family in Edinburgh, with the big event being my nephew Matt’s wedding.

It was a great event with plenty gratuitous kilt wearing (the photo is with my brother and my dad).

The rest of the week will be catching up with family, friends, and the famous Heart of Midlothian.

If you do need something, drop me an email or jump on Live Help.

:: Justin ::

Upcoming Therap Webinars, Training, and Conferences

We hope you are able to join us in these learning opportunities designed to assist I/DD Providers
in implementing the Therap system for efficient, secure electronic documentation of services.


Certified Trainer and Learning Lunch Webinars

Billing and Utilization Webinars

Conference Listing

Coming soon: ICD-10 and DSM 5

We are in the final stages of test our upcoming release which includes the transition to ICD-10

As you can see, we are keeping existing diagnoses but adding the extra descriptions and code.

We have also included a tool to help you find ICD-10 codes where they match the ICD-9 diagnosis (NOTE: there is not always a 1:1 mapping)

Keep an eye out for the release notes when we have a final schedule

:: Justin ::

Monday in Columbia, South Carolina

DDSN Header

Justin at the South Carolina State Capitol

Today was a very exciting day as Barry, Sazzad, Shawon and myself started our project with DDSN in Columbia, South Carolina.

I am sure there will be lots of folks around the state with lots and lots of questions.  In fact, Barry will be answering some of the at the South Carolina AAIDD Conference on Thursday.  Mostly though we are working hard on putting together a great implementation plan that is going to meet the needs of the whole community across the state.  I am already impressed by the folks we are working with here.

It’s an exciting and challenging prospect, watch this space for much, much more!

:: Justin ::


Friday’s news of the day :: Another proud Dad post

It’s been quite a week or so in Justin’s world (which can often be a rather strange place!) and I’m not even getting into how much fun it is supporting the newly rejuvenated Heart of Midlothian this year (although I am sure I will get there at sometime between now and May).

Justin and Iona Brockie

Prior to the formal announcements from South Carolina and Idaho, there was an announcement from my daughter Iona to the effect of:

This morning I accepted a full-time offer from NASA’s Jet Propulsion Laboratory!! I’m excited and honored to be part of a legacy that includes Explorer 1, Voyager, Cassini, Curiosity, and so many other incredible spacecraft. Words can’t describe the joy and gratitude I feel today.

It’s now been a week or so and I still haven’t stopped smiling.  It really is a remarkable achievement from an amazing young woman.  The best of it is, it’s only the beginning!  The solar system and beyond will be feeling the impact shortly!

Judging by the level of excitement at our conference in Anaheim this week, I will have plenty excuses to be in Southern California over the coming year!

Congratulations Iona, love you lots!

:: Dad ::

Welcoming Idaho to the Therap Community

Seal of the State of Idaho

To continue our exciting week, The State of Idaho, Department of Health and Welfare, Division of Family and Community Services has selected Therap as their Developmental Disability Case Management system.

I am particularly excited about this project as Idaho is a state that is fairly new to us in one of my favourite parts of the US.

Kitti, Sazzad, and I will be heading out to Boise in a few weeks to get things rolling.

I bet you’re wondering what tomorrow’s news will be now!

:: Justin ::

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