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Therap and the Heartbleed bug – safe and secure.

Heartbleed bug logo
Many, if not all of you, have heard about the “Heartbleed bug“. First and foremost, the website and service provided to you via “” was not and is not affected by this issue. The version of OpenSSL (the offending program) that we use is not on the list of affected instances. We are continuing to communicate with our suppliers, and will act rapidly if there are any changes in the situation that do affect Therap.
Some points to make about the situation:
- Even if a site is noted as ‘vulnerable’, it does not mean that the data at that site was immediately compromised. 
- By vendor or website, you should obtain instructions on how to progress regarding the changing of your password, and possibly other security-relevant information (such as your ‘security questions’, etc)
- If one of the websites you use for other services has been compromised, and you use the same password for Therap, it is recommended that you change your password immediately as a precautionary measure.
If you have any concerns about your Therap service, please feel free to contact Customer Support.
:: Justin ::

Wednesday afternoon technical difficulties

We are back up and running now after some technical difficulties

If you are still seeing a downtime message then follow these instructions to clear your browser cache:  

Sorry for the trouble I know it causes when we are down.

Be sure that we are looking hard into the situation to keep your service as stable as you and we expect.

:: Justin ::

Therap Services, LLC Becomes Oracle PartnerNetwork Gold Level Partner

PR Newswire Logo Oracle Gold Partner Logo


WATERBURY, Conn., April 7, 2014 /PRNewswire/ – Therap Services, leader in electronic documentation software for Intellectual Disability and Developmental Disability Service Providers, today announced that it has achieved Gold Partner status in Oracle PartnerNetwork (OPN).

By attaining Gold Level membership, Oracle has recognized Therap Services for its commitment to establishing Oracle related knowledge in delivering a fully accessible and responsive electronic documentation software solution and for uniquely addressing the challenges of joint customers as they constantly strive to increase efficiencies.

Therap Services, as a certified Electronic Health Record (EHR) and documentation software solution for I/DD Service Providers, meets the documentation needs of individuals, their circle of support, provider agencies and government agencies. Therap’s applications include more than 70 modules utilized across disciplines in the intellectual and developmental disabilities field per CMS home and community-based services (HCBS) requirements; from documentation of service provision through a daily note, to person-centered planning tools, health assessments and individual care plans, an electronic MAR integrated with an industry-standard drug database, an individual referral process for state and multi-provider systems, a comprehensive report library for internal and external audits, to electronic billing direct to Medicaid. The focus of the disability service industry is on community inclusion and integration; Therap’s web based documentation components include mobile applications and electronic visit verifications. Oracle’s unique database and application tools are critical to Therap’s system.

Therap’s EHR has the documentation components needed by Intellectual Disability and Developmental Disability Service Providers to maintain their focus while adapting to a changing environment in the Human Services industry. Use of Oracle’s tools allows Therap Services to meet I/DD Service Provider’s standards in maintaining a secure, reliable and fully accessible application with integrated accountability features. State and federal agencies and standards, including CMS and HIPAA, mandate strict requirements on accurately tracking incidents, reports of abuse and neglect, health data trends, outcome measures and prevention of Medicaid fraud. Oracle’s platform tools enable Therap to meet these standards throughout the application. Therap’s customers can complete and monitor documentation efficiently, enabling them to focus on providing higher quality services to individuals with intellectual and developmental disabilities.   

Richard Robbins, Therap Services Founder and CEO, states: “There is a wide breadth of services required by individuals, families, providers and government agencies supporting the intellectual and developmental disability community. Oracle’s unique combination of software and hardware solutions is a critical component of our COTS SaaS product. We have been using Oracle since the company was founded. Becoming a Gold level member of Oracle PartnerNetwork is a reflection both of what we have achieved and what we expect to create in the future with Oracle.”

With its Gold status, Therap Services receives the benefit of being able to start developing specializations that will allow them to grow their business, increase their expertise, reach higher levels of customer retention and create differentiation in the marketplace. Gold members also become eligible to resell all Oracle technology products and can apply to resell Oracle Applications and Industry Solutions. In addition, they receive access to Oracle account representatives and My Oracle Support updates for all products, discounts on training, limited free assessment/exam vouchers, reduced rates on the purchase of Oracle licenses for internal use, discounts on advances customer services and more. For more information about the benefits of becoming an OPN Gold level partner, please visit:

About Therap Services, LLC

Therap Services certified EHR and documentation software solution is utilized by 225,000 users in 1,300 Intellectual Disability and Developmental Disability Provider Agencies across 47 states. Use of Therap Services is mandated by five state governments. Therap’s software solution is used in home and community-based services (HCBS), intermediate care facilities for the developmentally disabled (ICF-DD) and other settings to document waiver service provision, employment supports, case management, incident reporting, management of staff training records and for electronic billing claim submissions directly to Medicaid. Therap Services is HIPAA OMNIBUS ACT of 2013 compliant. Learn more at

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle’s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit


Oracle and Java are registered trademarks of Oracle and/or its affiliates.

Contact: Leah


SOURCE Therap Services, LLC


Check out The Arc’s upcoming HealthMeet webinars!



Healthmeet logo

As always, all of our HealthMeet webinars are FREE and open to everyone, so we encourage you to share/post this information with others that may also be interested in learning more about these important topics.

Inclusive Health Promotion Strategies
Date: Wednesday, April 16 at 2:00pm – 3:00pm EST
Presenters: Susan Havercamp, PhD, Leslie Cohen, JD and Karen Edwards, MD MPH

This webinar will provide attendees with updates on health promotion and health education efforts which are inclusive of people with intellectual and developmental disabilities, from the perspective of three different University Center of Excellence in Developmental Disabilities (UCEDD)’s. Attendees will learn about current health promotion resources, strategies for influencing medical school curriculum, and areas where the law meets health care. Finally, the new HealthMeet resource, Understanding Health and Health Promotion for People with ID ( for trainees and early career professionals will be reviewed.

Register here.

The State of Health and Wellness for Individuals with IDD
Date: Wednesday, April 23 at 2:00pm – 3:00pm EST
Presenter: Lynda Lahti Anderson

Historically, people with IDD have experienced health disparities related to many different factors including: lack of access to care, inadequate health care providers, and social determinants to name just a few. Recently though, a greater effort has been made to identify and address such disparities through programs that help encourage healthier lifestyles and educate health professionals. In this webinar, Lynda Lahti Anderson from the University of Minnesota’s Institute on Community Integration will identify the implications that will hinder future research on this these disparities and ways to improve methods of addressing health care needs for this population in efficient through specialized programs and cost-effective methods.

Register here.

Health Fundango: Missoula Montana’s BMI Screenings for Children and Adolescents in Special Education
Date: Wednesday, May 21 at 2:00pm – 3:00pm EST
Presenters: Mary Pittaway, MA, RD, Rebecca S. Morley, CLC, MA, with introduction by Sarah C. Yates, JD

Obesity is a public health epidemic, and the crisis is worse for children and adolescents with disabilities, who are 38% more likely to be obese than their peers without disabilities. The Health Fundango Program, conducted by the local health department in Missoula County, MT, was developed to assess the BMI of students throughout the county. With assistance from the National Association of County and City Health Officials (NACCHO), Missoula expanded the program to include assessment, evaluation, and interventions related to the BMI of students in special education. Attendees will learn how the county implemented this program, what roadblocks they encountered, and will see results from the large pool of data collected over the 3 years of this project.

Register here.

Can’t make it on the day of the webinar? No problem – recordings of all our past webinars can be found on our Webinar Archive page.

Please see our HealthMeet® Events page for a full calendar of all our upcoming HealthMeet® events at:

ICD-10 Implementation Delayed

As you probably know, Therap is working on implementing tools to enable you to migrate all your diagnoses from ICD-9 to ICD-10


It looks like we all have a bit more breathing space now with implementation put back another year

:: Justin ::

Therap receives SOC2 Service Organization Controls Report for Service Organizations

SOC 2 logo

Many times when we give an initial presentation to an agency, someone (usually from the legal or business office) asks if we have a “SAS70″.  In reality the SAS70 does not exist any more.  In its place is the SOC2 process.  This means that we have been evaluated by an external body who have looked at our policies and processes. You can read much more ab oout it on the AICPA website or our press release below:

WATERBURY, Conn., March 3, 2014 /PRNewswire/ – Therap Services, the leader in Intellectual and Developmental Disabilities electronic health record and data management, has announced receipt of the SOC 2 Report on Security, Availability, Processing Integrity, Confidentiality and Privacy Practices.

Richard Robbins, CEO of Therap Services, states, “Undergoing the SOC 2 audit and receipt of this report validates Therap’s level of commitment to maintaining security of protected health information for all provider agencies, organizations, county and state systems utilizing Therap Services as the electronic health record and documentation software solution.”

SOC 2 compliance is part of the American Institute of Certified Public Accountants (AICPA) Service Organization Control reporting platform. states: “These reports are performed using the AICPA Guide: Reporting on Controls at a Service Organizations Relevant to Security, Availability, Processing Integrity, Confidentiality, or Privacy and are intended for use by stakeholders (e.g., customers, regulators, business partners, suppliers, directors) of the service organization that have a thorough understanding of the service organization and its internal controls. These reports can form an important part of stakeholders:

  • Oversight of the organization
  • Vendor management program
  • Internal corporate governance and risk management processes
  • Regulatory oversight”

The SOC 2 for Therap’s Developmental Disability software solution covers the AICPA Trust principles. states: “Trust Services are defined as a set of professional attestation and advisory services based on a core set of principles and criteria that addresses the risks and opportunities of IT-enabled systems and privacy programs. Trust Services Principles and Criteria are issued by the Assurance Services Executive Committee of the AICPA.”

“The following principles and related criteria have been developed by the AICPA:

  • Availability. The system is available for operation and use as committed or agreed.
  • Processing integrity. System processing is complete, accurate, timely, and authorized.
  • Confidentiality. Information designated as confidential is protected as committed or agreed.
  • Privacy. Personal information is collected, used, retained, disclosed, and destroyed in conformity with the commitments in the entity’s privacy notice and with criteria set forth in generally accepted privacy principles issued by the AICPA.”

“The trust services principles and criteria of security, availability, processing integrity, and confidentiality are organized in four broad areas:

  • Policies. The entity has defined and documented its policies relevant to the particular principle.
  • Communications. The entity has communicated its defined policies to responsible parties and authorized users of the system.
  • Procedures. The entity placed in operation procedures to achieve its objectives in accordance with its defined policies.
  • Monitoring. The entity monitors the system and takes action to maintain compliance with its defined policies.”

About Therap Services, LLC

Therap Services patented developmental disabilities software solution supports compliance with standards as required for funding through Centers for Medicaid & Medicare Services at both state system and agency levels. Therap’s electronic documentation software solution is used by over 1,200 I/DD agency, county and state entities with over 200,000 users documenting services to more than 200,000 individuals with intellectual and developmental disabilities. Therap is widely used in case management, home and community-based services (HCBS), intermediate care facilities for the developmentally disabled (ICF-DD), day treatment programs, developmental centers and other settings.

Secure applications offered by Therap include individual support modules such as incident reporting, medication error reporting, behavior tracking, individual service plans, goal tracking, health records, medication administration records and case management notes, among others. Therap offers solutions for employee training management and employee scheduling. It also covers billing with service authorizations, attendance and professional claim tracking modules. Therap’s HIPAA, HITECH and ARRA compliant software applications are suitable for day programs, residential services, supported living, case management and community support programs.

Coming soon :: Therap 2014.0

Coming Soon - Therap 2014.0

This March we will be releasing version 2014.0 of Therap applications!

To learn more about the new features included in this release, view the Release Notes for Therap 2014.0. You may also go through the User Guides for the new modules and features.

You may also login to our Testing site at and check out how the new features work. You may use the login credentials that you use to get into Therap applications, but you will be logging into a Testing site where the data entered will be deleted periodically. When you are finished testing, you must logout of the Testing system and then return to the real Therap applications using the Secure Login button on our website at

There are some great things in there for you to check out, over the next couple of weeks I’ll try and touch on as many as I can.

:: Justin ::

Therap Services Conference To Support Individuals With Developmental Disabilities And Their Support Circles

Electronic Health Record Services from Therap Services Promote Self Advocacy, Self-Directed Services and Person Centered Planning for Individuals with Intellectual and Developmental Disabilities

WATERBURY, Conn., Feb. 26, 2014 /PRNewswire/ — Therap Services, the leader in Developmental Disabilities electronic health record and client data management, has announced Therap’s Conference for People with Disabilities and their Circle of Support on May 7-8, 2014 in New Jersey.

Interested parties may learn more and register for the conference at Therap’s conference page.

The topic of the conference is ‘Full Participation: How to Access your I/DD Health Records.’ This event will focus on how access to electronic documentation is a key piece in empowering individuals with Intellectual Disabilities and Developmental Disabilities to engage fully in Person Centered Planning, Self-Directed Services and Self Advocacy.

Therap is pleased to welcome Self Advocacy Leaders from The Resource Center in Jamestown, New York as keynote speakers. There will be three tracks for self-advocates, family members and Intellectual Disability and Developmental Disability provider agency staff, featuring round table discussions, hands-on activities, tips from experienced users, a discussion on rules and regulations, and information sharing with other Therap users.

Kevin Lightle Ed. D., New York Regional Director of Implementation and Training at Therap Services, has observed, “For years documenting and communicating was considered a staff or agency function. That has all changed with Therap’s secure access to a person’s health information. At The Resource Center, people with disabilities, their family and staff have shown how documenting and communicating with Therap has enhanced their lives and likewise their advocacy efforts. This is truly all about person centered actions.”

Leah Marshall, Marketing and Communications Specialist at Therap Services, states: “Therap’s documentation solution helps providers meet the federal definition of Self Directed Services by granting the individual access to documentation about their plan for service provision. The individual can in turn view documentation throughout the

Person Centered Planning process, from conceptualization of the plan, through goal development, review of the service plan before implementation, goal tracking as services are delivered as well as reporting of personal outcome measures.

Therap’s modules for documentation are designed to be user friendly, are assigned based on role and provide a level of accountability from all team members that could not be achieved through paper documentation.”

Individuals with Intellectual and Developmental Disabilities lead active lives and may receive support in the home, community, work or recreational environments. Data within Therap’s web based system is instantaneously accessible across service environments; therefore Therap is ideal as a portable documentation solution. Only persons with appropriate authorization are able to login to the secure documentation system, ensuring protected health information is kept in compliance with HIPAA. This translates into providing individuals confidence that their protected health information is viewable only by members of their circle of support whom are granted access.

For more information, visit the Therap Services website:


About Therap Services, LLC

Therap’s patented developmental disabilities software application supports compliance with standards as required for funding through Centers for Medicaid & Medicare Services at both state system and agency levels. Therap is widely used by organizations working with people with intellectual disabilities and developmental disabilities in home and community-based services (HCBS) and other settings, for case management and waiver eligibility assessments.

Secure applications offered by Therap include individual support modules such as incident reporting, medication error reporting, behavior tracking, individual service plans, goal tracking, health records, medication administration records and case management notes, among others. Therap offers solutions for employee training management and employee scheduling. Therap covers electronic billing with service authorizations, attendance and professional claim tracking. Therap’s HIPAA, HITECH and ARRA compliant software applications are suitable for day programs, residential services, supported living, case management and community support programs.

HealthMeet :: Learn More About Health and I/DD Online

Miss one of The Arc’s popular webinars about health and people with intellectual and developmental disabilities (I/DD)? No problem. The Arc is making the best online learning sessions from theHealthMeet webinar library available again for a nominal charge. For only $10 per session, you can explore presentations on a variety of topics related to improving the health and healthcare of people with I/DD at your convenience through these archived recordings.

Hear from top professionals in the field of health and I/DD such as James Rimmer, Ph.D, Director of the Lakeshore Foundation/University of Alabama at Birmingham Research Collaborative who has over 25 years of experience developing and directing health promotion programs for people with disabilities, and Joan Guthrie Medlen, MED, RDN, who is known world-wide for her book, the Down Syndrome Nutrition Handbook and Cooking by Color: Recipes for Independence. And, go in-depth on such topics such as:

  • Dementia in Adults with I/DD
  • Barriers to Physical Activity for Individuals with I/DD
  • Interventions to Promote Cervical and Breast Cancer Screening for Women with I/DD
  • Planning for Success in Healthy Eating
  • Women’s Health Issues over a Lifespan
  • Fragile X Associated Disorders
  • Weight Loss for Individuals with Disabilities
  • Preventing, Understanding and Living with Diabetes
  • Putting Nutrition on Your Radar
  • Fetal Alcohol Spectrum Disorders: What You Need to Know
  • Wellness for Every Body: Training for Staff Who Support Individuals with Intellectual and Developmental Disabilities
  • And, The President’s Committee for People with Intellectual Disabilities Report to the President on HealthCare for People with I/DD
  • Oral Health, Disease and Prevention
  • Creating Resiliency in Families Living with FASD: Moving from Grief to Empowerment

Check out the full list of available webinars. In addition to these premium sessions, many other valuable sessions are still available for free.

HealthMeet® is a project of The Arc and is supported by Grant/Cooperative Agreement Number 5U59DD000993-02 from the Centers for Disease Control and Prevention for a grant award of $938,745. Find out more at

Conference Call Fun

When you spend as much time on conference calls as we do, this is way too funny.

Of course none of these actually happen to us!


:: Justin ::



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April 2014
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