Individual Based Caseloads :: Choose your program!

As you hopefully know by now, we are in the progress of transitioning to Individual Based Caseloads.  If you haven’t watched the Webinar and answered the survey at: you should go there right now and do so.

On of the concerns that people have had about this switch (in fact, it is a concern about the ToDo List right now) is that there are just too many counts from places you might not be concerned about today.

To fix this, in our next major release we are going to be adding a very cool new feature “Choose Program”

Choose Program - Dashboard


By clicking this link after you log in, you will […]

New Classes Available in Therap Training Academy

We have added another two classes to the Therap Training Academy:

You can go and try these out for yourself or assign them to your staff to take by heading over to:

As always, let us know what you think.

:: Justin ::

Updates from South Carolina

I should start by saying that I was really hoping that the South Carolina women’s basketball team would get to tonight’s final.  That would have been a fun game against Connecticut.  Having said that, I was routing for Wisconsin last night and didn’t do too well.  My reason’s for supporting Wisconsin are threefold (at least!):

  1. We just went live with our implementation at their developmental centers.
  2. The “W” they used is also used by my hometown Wolcott High School. So my Jazz Band tie is covered in Wisconsin Ws!
  3. They are badgers!  Growing up, on family camping holidays we had a badger flag flying above our tent (I suspect it was a Swallows and Amazons thing!) as […]

Heart of Midlothian :: We’ve won the league flag

There has been considerable debate this week as to whether we wanted Hearts to with the Scottish Championship today by virtue of cross-town rivals Hibs not winning or wait until we play Queen of the South at Tynecastle and win it in front of our own fans.  General consensus was that Hibs would win relatively easily today against Rangers and we could have our party next week.  This of course fails to take into account Hibs never ending ability to buckle when the pressure is on, especially if Hearts are involved!

And so, a year on from being on the very edge of extinction,  Heart of Midlothian have won promotion back to the top tier of Scottish football and the future […]

The joys of working in the cloud

I’m sitting here waiting for my car’s brakes to be worked on (and dreading the bill). Obviously I get get out my phone and my laptop and keep on working.  I’ve already done a bunch of emails, talked to a few customers, and if I am stuck here much longer I’ll be doing an interview too!

The funny thing is how completely normal this feels to me, it also brings back memories of when it really wasn’t as commonplace: in 2006 I wrote this post.  At that time the mobile internet was really quite new, especially to do more than just see text.

It is quite remarkable how quickly things change and how we now take for granted […]

Join our Upcoming Webinars and Conferences

Regional Conference in

Greensboro, North Carolina, May 6-7, 2015

Register now

We hope you are able to join us in these learning opportunities designed to assist I/DD Providers
in implementing the Therap system for efficient, secure electronic documentation of services.

Certified Trainer and Learning Lunch Webinars

Billing and Utilization Webinars

Regional Conference

  • GER – Management Summary Reports and Tracking Trends across programs – 03/20/15
  • Peer User Presentation: New York specific MSC Documentation: NY ISP, MSC Notes and IDF Extension – 03/27/15
  • Introduction to Med Administration Records – 04/03/15
  • Introduction to Tracking Service Utilization with your Data – […]

    Have you answered the Individual Based Caseload Survey?

    This morning I sent out the following email, if you haven’t yet responded, please do!

    In our next major release, planned for mid-May 2015 we will be making a major update to the way that caseloads are handled within Therap.

    As of this next release, all caseloads will be individual based. This means that if you have access to an individual, you will be able to see their data (assuming that you have the appropriate role) from anywhere within your agency, regardless of the program that it was recorded in.

    This will have many benefits, and you can find out much more by watching the video that you will find here:

    There is one specific scenario […]

    Coming Soon :: Therap 2015.0 :: Event Summaries

    In our next major release (currently scheduled for mid-May) will will bringing you some update to the Event Summary reporting tool.

    Agency Wide Roles 2015_0

    There will now be two roles associated with Event Summaries, the roles role is an agency wide one.  This will allow users to run reports across all individuals regardless of their caseload.  Access to this version of the Event Summary is on the Agency Reports tab.

    Agency Reports 2015_0

    Users with the existing caseload based Event Summary role will be able to run reports on up to 10 individuals at a time (based upon their caseload).  Access to this version of […]

    The Rap :: Episode 6 :: Discussion on Oversight

    Summary : Management team members discuss their use of Therap to manage oversight tasks and review documentation. These Therap users are identifying trends and tracking incidents, identifying when individuals are having difficulties and may need more supports, and using the system to conduct risk assessments, track reportable events and to oversee health management.

    Starring : John Vogan, Residential Coordinator/Provider Administrator; Virginia Vath, Assistant Executive Director, QA/QI; Mary Jo Hamilton, Assistant Director of Residential Services; and Kevin Lightle, Regional Director for Implementation & Training, Therap. With host Kitti Gutierrez.

    Duration : 24 min 39 sec

    Join our Upcoming Webinars & Conferences

    Therap Training Academy

    Learn More

    We hope you are able to join us in these learning opportunities designed to assist I/DD Providers
    in implementing the Therap system for efficient, secure electronic documentation of services.

    Certified Trainer and Learning Lunch Webinars

    Billing and Utilization Webinars

    Conference Listing

    • Changing to Individual Based Caseloads – 03/04/15
    • Utilizing the tools in Therap to complete a referral – 03/06/15
    • Writing Qualitative Goals and Valued Outcomes through Therap’s ISP Programs -03/13/15
    • GER – Management Summary Reports and Tracking Trends across […]

      Regional Conference in Omaha, Nebraska, June 24-25, 2015


      We are very excited to announce this year’s Nebraska conference, particularly because this will be the final stage in rolling out our Individual Budgeting/Provider Billing Integration.  I have had a couple of walk throughs of it now and it is quite simply awesome!

      We will be doing a ton of training for state and provider staff. starting in early May, so be sure to keep an eye out for that.

      In the meantime, be sure to sign up.

      Full details and sign up are available at:

      The hotel for this year is:

      Sheraton Omaha Hotel
      655 N 108th Avenue
      Omaha, NE, 68154

      :: Justin ::



      Thursday in Savannah, Georgia (even though I was never meant to be here!)

      Another great day of meetings in Columbia, South Carolina.  Getting home however may be interesting!  Thanks to the weather in the north east and a plane slipping off the runway at Laguardia.

      Thanks to a wonderful lady on the phone at United we do have a route home, it just involved us driving to Savannah, Georgia, having dinner in the house where Captain Flint died, and flying back to Boston!

      I’m not sure that my travel woes make for scintillating reading, but it’s good therapy for me to write about them!

      :: Justin ::

      Wednesday in (sunny and warm!) Columbia, South Carolina

      Sazzad and I are down here working with the fine folks as The State of South Carolina’s DDSN.  Having been delayed on the way down because our plane leaving Hartford, CT had to be de-iced twice (twice!  That has never happened to me before and can be added to the list of sufferings from this unending winter) we are now enjoying blue skies, sunshine, and 80 degree weather.  It is a truly beautiful thing!

      Lots of great work going on down here, we’ll be posting updates soon at:

      :: Justin ::


      The Rap :: Episode 5 :: Discussion on Health Documentation

      Summary : This episode features a discussion on the use of Therap to capture health documentation, and how the electronic health record has changed the way nurses and clinical services are seeing, documenting and sharing an individual’s data.

      Starring : John Vogan, Residential Coordinator/Provider Administrator; Renee Ferraloro, RN; Bev Arvidson, RN Supervisor; and Steve Bulich, Assistant Residential Director/Clinical Services. With host Kitti Gutierrez.

      Duration : 24 min 05 sec


      Have you thought about becoming a Therap Certified Trainer?

      Take a look at the video from Chelsea and read a few of the posts over on the Certified Trainer Blog and I am sure that you want to sign up and join what is an excellent group of people showing off and enhancing their Therap skills.

      To find out what is involved, what the benefits are, and how to become a Certified Trainer, head over to:

      :: Justin ::

      Catching up with Margot

      If you haven’t been over to my mother’s blog “Margot at Oxford” either recently or ever, you really should take a few minutes to do so.

      Over the course of the next three years Mum is publishing the letter sent home from Oxford University by her Great Aunt.  They give a fascinating insight into life at college during the First World War.

      Here’s a sample from the latest entry dated 25th February 1918:

      Ever so many thanks for your letter and the parcel, and also for the photo.  I was very thankful for the jam, as I have just finished both my jam and my marmalade, also my cocoa.  Could I please have some more of the latter?  Also […]

      Hearts 10 (ten!) – Cowdenbeath 0

      It really isn’t very often that this sort of thing happens, though with the way this season has been going there was chat on the message boards that one of these days, someone was going to take a real beating.

      We’ll today they did.  The Blue Brazil of Cowdenbeath came to Tynecastle and probably wished they never had.

      The score may have been 10-0, but it actually could have been more.

      With Falkirk drawing with Rangers last night, the league table is looking better and now Hearts just need 16 points from their final 1o games to win the Scottish Championship and guarantee promotion.

      Scottish Championship Table

      Next week is a week off, […]

      Have you answered the Individual Based Caseload questionnaire yet?

      As we prepare for the very significant transition over to individual based caseloads, we want to be sure that we know whether or not you are current using program based caseloads to provider your agency with a place to keep notes (as T-Logs or ISP data) that can only be accessed by a select group of staff.

      For example, you might have a program called Nursing and enroll all your individuals in there.  You would then write T-Logs, or ISP Programs within that program so that other users cannot read them.  This obviously would only work as log as you do not assign any users individual based caseloads, as they would automatically have access.

      Reading through the paragraph above, and trying to […]

      Come and Join the Therap Team

      Are you passionate about the supports that you provide for people with intellectual disabilities?

      Do you enjoy using Therap?

      Do you get a kick out of teaching?

      Do you like to travel (a lot!)?

      Are you self-directed, self-starting, and fascinating?

      Are you ready to change the world and make it a better place?

      In that case, you should think about joining the Therap Training and Implementation team!

      We have a number of positions available:

      Wednesday in Kansas City and Jefferson City, Missouri

      Peter and I were out here in Missouri to join Jeff in some meetings (which in Missouri always seem to involve copious amounts of driving.  There is a long story that you should get Jim to tell you about of a drive we had through Missouri where we ended up guessing the heights of radio towers (he was about right, I was disastrously wrong).

      At least the weather was nice out here.  Actually got up to about 54 degrees!

      Now it’s time to head back to the frozen tundra that is Connecticut.

      :: Justin ::

      Check out Therap’s Upcoming Webinars

      Therap Training Academy

      Learn More

      We hope you are able to join us in these learning opportunities designed to assist I/DD Providers
      in implementing the Therap system for efficient, secure electronic documentation of services.

      Certified Trainer and Learning Lunch Webinars

      Billing and Utilization Webinars

      Conference Listing

      • Provider Administration: An Overview of Your Account – 2/17/15
      • Utilizing the tools in Therap to Complete a Referral – 2/24/15
      • Go Beyond Standard ISP Program Scoring Methods, Get Creative to Capture Data -3/3/15
      • Writing Qualitative Goals […]

        Have you checked out our new Training Academy yet?

        Over the last few weeks and months, we have been working hard to bring you a new and exciting experience in our on-line and automated Customer Support.

        The first thing we did was update our Support home page which you can visit at or by clicking the Help & Support link on our website.  Here you will find clear links to the most needed information as well as access to our entire knowledgebase.

        The Training academy takes it a stage further with a whole list of self paced classes that you can take to learn more about Therap and how you need to use it.  The classes include presentations and quizzes to be sure that you have learned what you […]

        Have you heard of the Heart of Midlothian?

        It’s been a while since I have blogged about Hearts, in the meantime, we have basically gone bust, been relegated, and started all over again.

        For those of you not used to the world of soccer/football, the team that finishes bottom (and sometimes second bottom too) of a league is relegated to the second tier league (in Scotland there are four leagues in the senior game – to complicate it even more there are additional feeder leagues).  It’s almost like the worst team in Major League Baseball getting replaced by the best AAA team).

        Well, due to them going into administration last year, Hearts were docked 15 points and finished bottom of the league (only just as it would end up).  This […]

        A lovely (if chilly) week in South Carolina

        Time to head home now from a wonderfully peaceful week in Myrtle beach, South Carolina.

        Hopefully the trip home won’t be quite as exciting as the trip down here.

        We’ve had a great time chilling out (literally) and then warming by the fire!

        Probably top of my list was discovering that the local Piggly Wiggly has a growler fill station! (what’s better than pouring beer at your grocery store?)

        Hopefully next time we are down here we’ll be able to explore a bit more outside.

        :: Justin ::

        Therap’s 2015 National Conference in Atlanta, Georgia

        This year’s national conference was a huge success. It was our biggest ever. In fact, we had more Therap staff at the conference than there were attendees at our very first National Conference in
        Southbury, Connecticut.

        While it was a bit of a squeeze getting everyone into the opening plenary session, I thought that the hotel did a great job of coping with so many people.

        I was particularly excited to see quite so many people from South Carolina show up as we move closer to our first stage of going live there.

        I think the highlight for me though was the amount of positive feedback I heard about the quality of our trainers and the sessions they ran. It really is a privilege […]