Justin's Blog

 Archive for the ‘Big Ideas’ Category

The final Big Idea I talked about at our Annual Conference was our up and coming secure feedback system.

This might actually be more exciting to me than anyone else!

Over the years, we have prided ourselves in our exceptional customer support, and my goal has always been that our 500th customer should feel as special as our 50th.

At the same time, as we have so many users now, keeping track of all the issues and questions get harder and harder.

We have tried a number of systems over the years including Outlook, and Excel spreadsheets.  I always wants to find a product from 37 Signals to do the job and Sazzad thinks that anything can be done in JIRA.

However given the nature of our system and the need  to maintain HIPAA security, there was only one real solution, and that was to write something for ourselves.  We’ve now done this, and this will probably be the first of the big ideas you see come out in production.

We will now separate all feedbacks and support communication into one place where you will be able to keep track of all your previous questions and our answers.

From our end it will be much easier to collaborate and make sure that you get the right answer as soon as possible.

:: Justin ::

As I have written about before, We are involved in the pilot of a Health Information exchange with eHealth Connecticut.

This is the beginning of very cool and very exciting things.  At the same time it is very far from simple.

Think of the following example:

You are traveling out of state and are involved in an accident.  You are rushed to the local emergency room, as you are wheeled in, your doctor is able to retrieve your full medical history and provide you with the optimum treatment.  This is good.

The question is, what needs to happen to make this work?  Does that doctor basically need to have complete free access to every medical record in the country?  In the world?  What if your medical records include behavioral health or substance abuse issues?  How do you handle consent?  Can you withdraw consent?  Can you give partial consent?

These are really difficult questions, and that’s before you even get to the technical questions of how you make it happen.

As you know, Therap knows all about how to manage complicated access systems in real world situations.  We do it every day and we’re making it better all the time.

As we move forward, we’ll be at the forefront of developing systems to securely share your data with the other health professionals you work with.

Part of doing all this involves us being able to communicate with outside systems.  There are a number of emerging standards out there, and our reading of the landscape is that HL7 is the way to go.  Our goal as we develop more and more interfaces is to ensure that they all meet existing industry standards.  The will ensure that you have ongoing compatibility and we are making the best use of our programming resources.

:: Justin ::