Justin's Blog

 Archive for the ‘FAQs’ Category

We’ve come across a lot of people who are in the process of putting together Requests for Proposals and Requests for Information.

Firstly, we are very much in favor of just giving something a try, that way you are making progress from day one.

If, however your situation requires such a process, we think that the questions you ask should focus on the things you really need rather than worrying about the field names and types involved.

Here’s a quick list of things I think should be asked:

• Does the system allow secure access for:

1. Individuals with Disabilities
2. Families
3. Direct Support Professionals
4. Agency administrative staff and related service professionals
5. State staff
6. Consultants
7. Analysts

1. Individuals with Disabilities
2. Families
3. Direct Support Professionals
4. Agency administrative staff and related service professionals
5. State staff
6. Consultants
7. Analysts

1. Via Text Message?
2. Via E-Mail

1. Is all creation of and access to data tracked and time stamped?
2. Are changes/deletions tracked and stored?
3. Does the system allow for secure, HIPAA compliant email-type communication?
4. Can all users be identified via unique login or optional biometric login such as fingerprint?
5. Is all activity tracked, including IP address, user, and  action?

1. Provider Agencies(including multi-state agencies)
2. States
3. With families

1. Demographics
2. Incident reports and followup
3. Progress notes by direct support professionals and other team members
4. Health Information
5. Individual Service Plans
6. Progress towrds goals
7. Behavioral plans and data
8. Service Authorizations
9. Attendance
10. Billing Data
11. Staff Training
12. Medication Administration
13. Personal Finances

1. Within an agency
2. Nationally

Got suggestions or additions?

Let me know.

Justin

Today I ran a quick scanning webinar which you can watch here

It’s a really simple feature to use once you have it up and running.  What may be a little tricky is installing the file you need to help your browser talk to your scanner.  Here are some instructions:

Please note that ‘AspriseJTwain.dll’ has to be copied to c:\windows\system32 in the computer to be able to scan the documents and attach them to different Therap modules. If ‘AspriseJTwain.dll’ is not copied then, an error message will be shown when a user clicks on the ‘Start Scan’ button.

To copy this file to the computer, click on the ‘here’ link given in the error message. This will open up a pop-up window. Next, select ‘Save to
Disk’ and click ‘OK’. This will save the file in the computer. Please make sure that you copy it to c:\windows\system32.

Please note that ‘c:\’ refers to the drive where the operating system is installed. If the operating system is installed in different drive in your computer, copy the file to windows\system32 of that drive.

In addition please ensure that a scanner driver is installed and that the scanner is connected with the computer and switched on.

We hope this has helped you. Please feel free to write to us if you have further questions.

:: Justin ::

We are planning to bring out Therap 7.1 starting at about 11pm EDT tonight.

A few things to remember:

1. The system will be unavailable for a while (current estimate is from 11pm to 7am EDT)
2. Most of the new features will be instantly available.
3. To gain access to the Quarterly Nursing Report you will need to be given that role by your Provider Administrator
4. To gain access to the Individual Plan of Protection you need to let us know (it is then controlled by IDF roles)
5. Live Help is going to change a bit with our own internal system taking over (should be much easier to use)
6. You’ll get a first look at the Therap Knowledgebase – much more on this later.

As always, if you have any questions or problems, don’t hesitate to get in touch.

:: Justin ::

There are a few issues out there that we are aware of and are fixing.  Some of you might call them bugs, but issues sounds so much nicer!

These have been identified and fixed on our internal system, now we are testing and should be having an update release in the near future.

These issues are:

1. Overdue count in ‘My Training Class’ area is not showing the correct number sometimes: One case is when the hire date is entered for the user in which case the list shows all the classes that need to be completed within the grace period, but the count remains the same. 
2. The behavior and intervention links (the ones that we click on to view the details) are not working for users with only the BP View role. The pop-up screen flashes briefly and disappears.
3. Inactive users appearing in different GER lists (e.g. restraint, notification dropdown).
   

If you have any questions or concerns about these, please let us know and of course if you come across anything else, please use the Feedback link.

:: Justin ::

As you probably know, when completing a Medication Error GER (General Event Report) there is space for the medication to be entered both as it was ordered and as it was given.

It doesn’t always make sense to include both, but it’s not always obvious when each field is required, so below is a handy dandy table saying just that!

Hope this help, let me know

:: Justin ::

We came up with this yesterday and thought it would make a really cool poster. I’d love to know what you think and if we made a poster (big and orange obviously!) would you put it up? What do you think visitors to your agency would think?

What would you change on the list? What would you add to it?

1. Communication has never been a problem at your agency
2. A board member has a friend who is a computer programmer
3. You want to be able to backdate documentation
4. You don’t really trust your staff
5. You want to hide information from families
6. Sure, you can afford a HIPAA violation
7. You don’t need access from remote locations
8. Your computers have never crashed
9. You prefer making decisions with limited information
10. You want to be able to deny you saw it so you don’t have to take action

We use Therap for quality – Do you?

:: Justin ::

Thanks to Micaela for reminding me of this.

If you go in as a Provider Administrator and change the name of a program, it will not automatically change the name of the corresponding automatically generated “CL:” caseload.

It is very quick and easy to do this, just click on the “Caseload List” link on your Provider Administrator FirstPage, select the caseload you want and edit the name of it.

Note:  This will not impact the privileges of any of the people who have been assigned this caseload

Another note: I’ve posted a note about this on the Customer Support Forum – come on over and join in!

:: Justin ::

Here in Therapville we have many, many ways that we can help you. Different people seem to like different ways of getting assistance and of learning to use Therap:

Live chat for those who like quick, personal information

Walkabouts for those who like interactive, scenario based, game-like learning.

Tutorials for those who prefer to sit back and watch and listedn to a demostration

Quick Guides for those who like to have a quick summary on a piece of paper next to them while they work.

Then of course there is the User Guide and the Frequently Asked Questions available from FirstPage.

Don’t forget the ubiquitous Feedback link or the fact that you can contact us by phone, email, or Secure Communications.

At the moment these aren’t particularly linked or integrated into the system. We have some wonderful plans to fix this and bring the all together in one place we are calling the Customer Support Knowledge Base (or CSKB). You will see the first iteration of this when we release 7.1. Beyond that we expect great things in terms of helping you find the information you need as quickly as possible.

The only problem I see is how do you pronounce “CSKB”? We have a habit of coming up with cool names for things (think of T-Logs, and SComm), but are failing on this one just now. Can you help us out?

:: Justin ::

If you think you are not seeing all the General Event Reports that you should, please check your “My Profile” settings (in the right hand column of your FirstPage under the heading “My Account”).

You will only see counts on your FirstPage for types of GER that are checked in the list here.

This is also a way to cut down on the reports that you see on your FirstPage if you are only responsible for signing off on particular types of report.

Whether or not they show in your FIrstPage counts, you will still be able to find all the reports that you have rights to using search.

:: Justin ::

When you create a recurring appointment, the begin date and end date refer to the orriginal occurrence of the appointment. How many times the appointment repeats will be determined by the infomation in the bottom section.

So, if you want a meeting to be every Monday morning for a year, schedule the first one (starting and ending on the same date) and then set the weekly repetition to happen until a date you set a year from now.

If you set the End Date to be a year from now, the system thinks that the appointment/meeting is going to last for a year (I know some meetings drag on a bit, but…) and so you are going to see it on every day of the year!

Hope this helps. be careful out there!

:: Justin ::

UPDATE:

To help avoid problems with this we will be adding some warnings to the system if you try and repeat an entry that lasts more than a day.  Until we have that update ready, continue to be careful out there!