Justin's Blog

 Archive for the ‘Walkabout’ Category

Here in Therapville we have many, many ways that we can help you. Different people seem to like different ways of getting assistance and of learning to use Therap:

Live chat for those who like quick, personal information

Walkabouts for those who like interactive, scenario based, game-like learning.

Tutorials for those who prefer to sit back and watch and listedn to a demostration

Quick Guides for those who like to have a quick summary on a piece of paper next to them while they work.

Then of course there is the User Guide and the Frequently Asked Questions available from FirstPage.

Don’t forget the ubiquitous Feedback link or the fact that you can contact us by phone, email, or Secure Communications.

At the moment these aren’t particularly linked or integrated into the system. We have some wonderful plans to fix this and bring the all together in one place we are calling the Customer Support Knowledge Base (or CSKB). You will see the first iteration of this when we release 7.1. Beyond that we expect great things in terms of helping you find the information you need as quickly as possible.

The only problem I see is how do you pronounce “CSKB”? We have a habit of coming up with cool names for things (think of T-Logs, and SComm), but are failing on this one just now. Can you help us out?

:: Justin ::

Tashlima (along with a bunch of other folks) just put together a great new walkabout to show how to use the new Therap Calendar.

You can see it at : http://www.therapservices.net/training/beta/ 

Go take a look and let me know what you think.

:: Justin ::

Therap’s first DSP Conference is less than two weeks away and as we finalize planning for it I am getting more and more excited.  It going to be one of those wonderful situations where everyone wins.  The attendees are going to find out all sorts of thing and we here in Therapville will learn at least as much, if not more.

As part of the build up to the conference, the folks are coming have been looking at some of our new training materials and discussing it in a special provider we set up in the system (if you are coming to the conference and haven’t been into DSP07-CT yet, hurry up, it’s full of crucial information).

Just to show the impact of this, we have already put into place some of the recommendations we have received (the FirstPage Walkabout has been updated based on Jamie’s ideas) and we are workiing on many more.

There are also a bunch more new Walkabouts, so head on over and take a look!

:: Justin ::

We’ll it may finally be getting cold in New England, but the sun was shining in Therapville!

The tweaks we made to the system seem to have done the trick. The “Processing” message that you get from time to time will not be there too much longer in T-Logs and SComm, and we really appreciate you working through this with us. There were a bunch of other small enhancements made, as i go through the list, I’ll share any I think you might notice.
Other cool things that happened today included:

• Iona taking part in a Youth Leadership Conference in Boston (just spoke to her and she’s having a blast)
• AZ registered on my blog so he could leave comments (you can do the same!) – OK he signed up before today, but we just swapped emails about it
• I played with our latest Walkabout (about ISP Templates) – it’s very cool – take a look!
• I did my first demo of Staff Scheduling
• Hearts signed a couple of players that are supposedly really good (I’ve never heard of them!) a day or two after significant steps were made towards building a new main stand at Tynecastle.

:: Justin ::

As with our applications (I’ll be giving my first glimpses at 7.0 later this week) we are continually trying to improve and expand our training.

Our latest venture in this has been christened the Walkabout. The goal here is to provide a fun, interactive way to learn how to use Therap at the same time as learning an aspect of your job.

The newest Walkabout is the GER one which will help you learn how to complete a GER and produce a state specific incident report.

Check it out here and see if you can beat my score

As always, all comments and suggestions gratefully received.

:: Justin ::