Justin's Blog

 Archive for the ‘Wiki’ Category

Richard and Crystal discussing Blogging!

Originally uploaded by Justin Brockie.

Back when we were debating whether I should blog or not, Richard was visiting NHTC in South Dakota and met Crystal who convinced him that blogging was the way to go.

Cheers Crystal!

Now we are getting her into Wikis!
– Justin

Given that it has grown enough to actually be some use as a reference tool, TherapWiki is now being linked to from our Business Web Site.

If you haven’t tried to Wiki yet, go take a look. The great thing is that you get to join in. Edit a page, add to a page, create a new page it’s up to you. Just make yourself an account and add your tips and ideas about Therap.

– Justin

TherapWiki is now up and running!

The idea with a Wiki is that it is built and maintained by it’s users.

The goal therefore for TherapWiki is to provide a customer support resource that is built by customers.

This is obviously something very new and I’m not quite sure how it will work, but nothing significant was ever achieved without taking risks.

If you take a look at TherapWiki, you will see that some pages have information and some don’t! Feel free to add or change things as you want (every page has edit links or a blank page for you to write on!). There is a slightly funky mark-up language for formatting which you can read about here, but feel free just to type of cut and paste!

What I would really like is for Therap users to sign up for a TherapWiki account and add more info to the wiki about how you use Therap!

The potential for this is huge, if people are willing to put in a little work, I think we will end up with a great reference tool and a great way to promote inter-agency communication and best practice.

Please sign up for an account and let me know what you think.

– Justin

We have our Wiki up and running, I just need to work out how to use it and get a little structure in there and I will post some links.

We are using MediaWiki as the engine (the power behind Wikipedia).

If anyone has any skills or interest in this area and would like to join me in building the TherapWiki, please let me know.

I’m sure there will be much more on this soon

– Justin

One of the interesting things about providing support for Therap customers is that quite often I don’t know the answer.

The question is usually something like “Am I supposed to write a T-Log, submit an incident report, or send an SComm message when such and such happens”. The response from your fearless customer support chap is generally “ummmmmmmmmmm… it depends”.

The reason it depends is, different providers use Therap in different ways either because of different requirements from their funding and licensing authorities or because of different internal polices.

Recently one provider produced some great guidelines on how they would like T-Logs to be used by their staff and very generously allowed me to share them with other providers.

This led me to think that providers could be a great resource both for themselves and for each other by sharing the way they use Therap and their own Frequently Ask Questions.

To this end we are looking at setting up a Therap Wiki to collect and post all of this information. It’s a project open to all Therap users, but I’d love to hear from anyone with a particular interest.