Using Therap’s Scanner interface with Chrome

Google released Chrome version 42 sometime last week. In this version they have disabled  a feature called NPAPI by default. And in version 45 which is due to be released in September they will drop NPAPI support entirely.

This means JAVA applets will not run from Chrome v42 and onward. Which means that our scanner interfaces will not work.  We will be upgrading more scanner locations in our upcoming release to the latest version which is not impacted and the rest will be done before September.

The solution for now is to manually enable NPAPI support in Chrome.

Steps (if you have Chrome v42.):
1. Go to chrome://flags/#enable-npapi
2. Click the Enable link under Enable NPAPI Mac, Windows.
3. For your change to take effect, click the Relaunch Now button at the base of the page.

Note, this fix will stop working in Chrome version v45.

:: Justin ::

By |April 26th, 2015|Categories: Customer Support, Uncategorized|Tags: , , |0 Comments

Individual Based Caseloads :: Choose your program!

As you hopefully know by now, we are in the progress of transitioning to Individual Based Caseloads.  If you haven’t watched the Webinar and answered the survey at: you should go there right now and do so.

On of the concerns that people have had about this switch (in fact, it is a concern about the ToDo List right now) is that there are just too many counts from places you might not be concerned about today.

To fix this, in our next major release we are going to be adding a very cool new feature “Choose Program”


By clicking this link after you log in, you will  be able to filter your access for the rest of your session to one particular program.  This means that all your ToDo counts will be limited to that program and when you click “New” you won’t have to choose a program you will be taken directly to the list of individuals enrolled in that program.  Pretty cool huh!

This is a great example of the sort of innovation that we can bring you thanks to the new individual based caseload foundation that we have.

In the next few weeks we’ll be releasing this functionality in Beta so you […]

New Classes Available in Therap Training Academy

We have added another two classes to the Therap Training Academy:

Time Tracking
Behavior Plans

You can go and try these out for yourself or assign them to your staff to take by heading over to:

As always, let us know what you think.

:: Justin ::

By |April 8th, 2015|Categories: Uncategorized|1 Comment

Updates from South Carolina

I should start by saying that I was really hoping that the South Carolina women’s basketball team would get to tonight’s final.  That would have been a fun game against Connecticut.  Having said that, I was routing for Wisconsin last night and didn’t do too well.  My reason’s for supporting Wisconsin are threefold (at least!):

We just went live with our implementation at their developmental centers.
The “W” they used is also used by my hometown Wolcott High School. So my Jazz Band tie is covered in Wisconsin Ws!
They are badgers!  Growing up, on family camping holidays we had a badger flag flying above our tent (I suspect it was a Swallows and Amazons thing!) as their as various derivations on Brockie that have to do with badgers.

Anyway, after that digression, let’s get back on topic.  There is a lot going on in South Carolina as we are getting well into implementation.

You can always keep up to date on our South Carolina page.  Things to note are:

The Resources Page: Find guidance from DDSN and other useful information.
Our latest Newsletter: We will have these out monthly with what’s going on in South Carolina.
Our Upcoming Conference: May 12-13 in Columbia, SC.  Remember DDSN will […]

By |April 7th, 2015|Categories: South Carolina|Tags: , |1 Comment

Heart of Midlothian :: We’ve won the league flag

There has been considerable debate this week as to whether we wanted Hearts to with the Scottish Championship today by virtue of cross-town rivals Hibs not winning or wait until we play Queen of the South at Tynecastle and win it in front of our own fans.  General consensus was that Hibs would win relatively easily today against Rangers and we could have our party next week.  This of course fails to take into account Hibs never ending ability to buckle when the pressure is on, especially if Hearts are involved!

And so, a year on from being on the very edge of extinction,  Heart of Midlothian have won promotion back to the top tier of Scottish football and the future is looking very bright.  With a young couch, a young, exciting team, and a resolute local businesswoman at the help, it’s a great time to be a Jambo!

Might be time for a wee sing-song.

:: Justin ::

By |March 22nd, 2015|Categories: Heart of Midlothian, Personal, Scotland, Soccer|Tags: , |1 Comment

The joys of working in the cloud

I’m sitting here waiting for my car’s brakes to be worked on (and dreading the bill). Obviously I get get out my phone and my laptop and keep on working.  I’ve already done a bunch of emails, talked to a few customers, and if I am stuck here much longer I’ll be doing an interview too!

The funny thing is how completely normal this feels to me, it also brings back memories of when it really wasn’t as commonplace: in 2006 I wrote this post.  At that time the mobile internet was really quite new, especially to do more than just see text.

It is quite remarkable how quickly things change and how we now take for granted things that less than a decade ago were almost unheard of.

I always enjoy when I am out and about and meet people who couldn’t possibly imagine doing their documentation on paper.

Just makes you wonder where we will be in 10 more years.  Maybe I’ll finally be in that flying car dealership!

:: Justin ::


By |March 20th, 2015|Categories: Personal|Tags: |2 Comments

Join our Upcoming Webinars and Conferences

Regional Conference in
Greensboro, North Carolina, May 6-7, 2015
Register now

We hope you are able to join us in these learning opportunities designed to assist I/DD Providers
in implementing the Therap system for efficient, secure electronic documentation of services.

Certified Trainer and Learning Lunch Webinars

Billing and Utilization Webinars

Regional Conference

GER – Management Summary Reports and Tracking Trends across programs – 03/20/15
Peer User Presentation: New York specific MSC Documentation: NY ISP, MSC Notes and IDF Extension – 03/27/15
Introduction to Med Administration Records – 04/03/15
Introduction to Tracking Service Utilization with your Data – 04/17/15
Introduction to Supported Employment in Therap – 05/01/15
Introduction to Personal Finance – 05/15/15
Behavior Tracking Basics – 07/06/15

View the full webinar list.

Open Form Billing Discussion with Heather – 03/23/15
Attendance inputting for new attendance users – 03/30/15
Attendance-Approving/Generating Billing Data and Reports – 04/06/15
Billing Overview for Waiver Services – 04/13/15
Billing Overview for ICF Services – 04/20/15
Colorado Waiver Billing Setup Overview – 05/04/15
Alaska Waiver Billing Setup Overview – 05/11/15

View the full webinar list.

Schiller Park, Illinois
April 28-29, 2015
Olympia, Washington
April 28-29, 2015
Dublin, California
May 5-6, 2015
Greensboro, North Carolina
May 6-7, 2015
Columbia, South Carolina
May 12-13, 2015
Kansas City, Missouri
May 13-14, 2015
Albuquerque, New Mexico
May 27-28, 2015
Baltimore, Maryland
May 27-28, 2015
Fargo, North Dakota
June 2-3, 2015
Helena, Montana
June 9-10, 2015

View the full conference list.

Therap National Conference in Greater Portland, […]

By |March 20th, 2015|Categories: Therap Conferences, Training, Webinars|Tags: , |Comments Off

Have you answered the Individual Based Caseload Survey?

This morning I sent out the following email, if you haven’t yet responded, please do!

In our next major release, planned for mid-May 2015 we will be making a major update to the way that caseloads are handled within Therap.

As of this next release, all caseloads will be individual based. This means that if you have access to an individual, you will be able to see their data (assuming that you have the appropriate role) from anywhere within your agency, regardless of the program that it was recorded in.

This will have many benefits, and you can find out much more by watching the video that you will find here:

There is one specific scenario that we would like to find out whether it applies to you or not. That is, if you use program based caseloads to keep data restricted to only a certain group of staff. Here is a blog post I wrote about it all the way back in 2006:

If you like the sound of this, but aren’t doing it yet, don’t start now, we have a much better solution in the new release.

If you have used programs this way, we need to know so that we can […]

By |March 19th, 2015|Categories: Uncategorized|Comments Off

Coming Soon :: Therap 2015.0 :: Event Summaries

In our next major release (currently scheduled for mid-May) will will bringing you some update to the Event Summary reporting tool.

There will now be two roles associated with Event Summaries, the roles role is an agency wide one.  This will allow users to run reports across all individuals regardless of their caseload.  Access to this version of the Event Summary is on the Agency Reports tab.

Users with the existing caseload based Event Summary role will be able to run reports on up to 10 individuals at a time (based upon their caseload).  Access to this version of the report remains on the Individual tab, just under General Event Reports.

Other than that, they remain more of less the same (we have actually done quite a lot of refactoring under the hood).  The page where you choose your fields to report on has been updated too, makes it easier to find the fields that you want and see the fields that have been chosen.

You can try these and other upcoming features out by going to and trying out the Beta version of Therap 2015.0.  Be sure to read the two splash pages (I also advise you not to dismiss them).  The […]

By |March 13th, 2015|Categories: Beta, General Event Reports, Therap 2015.0, Uncategorized|Tags: , , , |Comments Off

The Rap :: Episode 6 :: Discussion on Oversight

Summary : Management team members discuss their use of Therap to manage oversight tasks and review documentation. These Therap users are identifying trends and tracking incidents, identifying when individuals are having difficulties and may need more supports, and using the system to conduct risk assessments, track reportable events and to oversee health management.

Starring : John Vogan, Residential Coordinator/Provider Administrator; Virginia Vath, Assistant Executive Director, QA/QI; Mary Jo Hamilton, Assistant Director of Residential Services; and Kevin Lightle, Regional Director for Implementation & Training, Therap. With host Kitti Gutierrez.

Duration : 24 min 39 sec

By |March 12th, 2015|Categories: Uncategorized|Comments Off