2015.0 Almost Ready!

In fact you may have been using it for a wee while.

One of the final steps in our testing process is to make the application publicly available (we just do it quietly).

We did that and let it run for a bit and identified a few little tweaks that we need to make.

We’ve taken the application back down, but it won’t be long now…

Stay Tuned

:: Justin ::

8pm Eastern: We’re back up, but still keeping any eye on things and may need to make some more adjustments along the way

9pm Eastern: We are going to take another brief downtime to sort a few issues

By |June 27th, 2015|Categories: Therap 2015.0|Tags: |Comments Off on 2015.0 Almost Ready!

Therap 2015.0 is coming, are you ready?

In just a few hours, we’ll be taking Therap down to start the process of giving you our next release.

If you haven’t yet, you need to check out the following resources:

View Release Notes for 2015.0.0
View Release 2015.0.0 User Guides
Learn about Individual Based Caseloads 2015.0.0
Learn about Individual Based Caseloads 2015.0.0 migration rules

If you have been practicing in some of our alternate contexts (see below), you should be aware that we will be refreshing beta and IBbilling-test at the same time we doing the upgrade.

We are going to keep demo running the current version of Therap so that if you need to compare caseloads after the release, you will be able to do so

:: Justin ::

– Live Data, Live System

– Copy of […]

By |June 26th, 2015|Categories: Application, Beta, Individual Based Caseloads, Therap 2015.0|Tags: |Comments Off on Therap 2015.0 is coming, are you ready?

Therap 2015.0 :: GER Resolution

With our release this weekend we will be bringing you a new module called GER Resolution.  This gives you a separate place with its own permissions to record the results of any investigations and what the final outcome of an incident was.

You can learn much more about GER Resolution here: http://support.therapservices.net/display/support/Release+Notes+for+2015.0.0#ReleaseNotesfor2015.0.0-GERResolution

(There also has to be a Tony the Tiger joke about “GERR”!)

Also, you can visit Therap’s Training Academy for a new self directed course all about GER Resolution.

:: Justin ::

By |June 24th, 2015|Categories: General Event Reports, Therap 2015.0|Tags: , , |Comments Off on Therap 2015.0 :: GER Resolution

Wednesday in Omaha, Nebraska

We are in Omaha, Nebraska for our Regional Conference here and preparing for Therap 2015.0 and Integrated Billing (imagine one click setting up service authorizations and attendance, imagine claims being automatically generated and sent!).

It also happens to be time for the College World Series and Jeff and I were fortunate enough to be able to attend last night.  Lovely stadium fun (but very long) game!

Hopefully, you like the folks in Nebraska are busy getting ready for our release!

:: Justin ::


By |June 24th, 2015|Categories: Billing, Nebraska, Therap 2015.0|Tags: , |Comments Off on Wednesday in Omaha, Nebraska

Back to the Future for testing Integrated Billing in Nebraska

On July 1st we will be implement our incredibly cool Integrated Billing in Nebraska.  We have been all over the state in recent weeks getting folks trained.  The difficulty was letting people have a place where they could easily practice.

We now have that set up.  you just need to go to: https://ibbilling-test.therapservices.net

This works just like our Beta Context in that it is a copy of our database that is running the new software that will be released next weekend and has all the new integrated service authorizations that start on 7/1.

The difference is that we have set the system clock on this context forward so that it thinks it is already the middle of July so you can start actually collecting […]

By |June 17th, 2015|Categories: Billing, Nebraska, Therap 2015.0|Tags: , , , , |Comments Off on Back to the Future for testing Integrated Billing in Nebraska

Coming soon: Therap 2015.0 to be release June 26th 2015

We have been talking about it for a long time, but the wait is almost over.  On June 26th 2015, we will start the final stage of bringing you Therap 2015.0.

This is a huge release.  As you know, the change to Individual Based Caseloads touches just about every element of Therap (and will make it much, much better!), we are also bringing out Unified Billing (starting in Nebraska – much more about this for non-Cornhuskers later).

In order to move from the old world to the new, we not only have to upgrade our software (and many of the utilities behind it), we also have to migrate the database to the new format. This means translating millions of records.

We need to be […]

By |June 11th, 2015|Categories: Therap 2015.0|Tags: |Comments Off on Coming soon: Therap 2015.0 to be release June 26th 2015

Friday in Columbia, South Carolina

We finished off a very successful week in South Carolina with some meetings at the DDSN offices in Columbia.  Pulling in, I noticed that the flags outside were at half mast.  Any time I see this I am curious as to why, wondering if there was a local soldier being honored or some other occasion.

So I took to Google and discovered that today is National Peace Officers’ Memorial Day.  According to us.halfstaff.org the following is the proclamation:
Presidential Proclamation — Peace Officers Memorial Day and Police Week, 2015


Each May, our Nation salutes the American women and men […]

By |May 15th, 2015|Categories: South Carolina|Tags: |Comments Off on Friday in Columbia, South Carolina

Moving to Individual Based Caseloads :: Caseload Migration

Therap 2015.0 introduces new Individual Based Caseloads.  We have transitioned from the old (current) caseload structure according to the rules below.

To help you compare the old caseload structure to the new, we have created two  versions of Therap, using the same database. One version has been migrated to Individual Based Caseloads, the other retains the current structure of Program Based Caseloads.

You can visit each of these to compare what the process has done:

https://demo.therapservices.net (program based caseloads and the current software)

https://beta.therapservices.net (individual based caseloads and Therap 2015.0)

Use your regular login to access either of these.  Remember they are just a copy of the database (about a month old), any changes you make there will not impact your production (live) data.
Basic rules

Caseloads […]

By |May 14th, 2015|Categories: Therap 2015.0|Tags: , |Comments Off on Moving to Individual Based Caseloads :: Caseload Migration

South Carolina Conference :: Day Two

Day two of the conference kicked off with a Question and Answer panel featuring the leadership of DDSN along with Jeff Covington, Deb and myself.  It’s the first time we’ve done this with such a big crowd, but I thought it worked very well with some thoughtful and useful questions from the crowd and some great answers from DDSN.

While we are never perfect (and often too far from it), the commitment to openness in this project is impressive and very welcome.

Based on the buy-in we are getting from the providers and the commitment from DDSN, South Carolina is going to a tremendous job implementing Therap.

:: Justin

By |May 13th, 2015|Categories: South Carolina|Tags: |Comments Off on South Carolina Conference :: Day Two

South Carolina Conference :: Day One


What an incredible first day it has been here in Columbia, South Carolina.  With about 500 people here is has been quite a conference.  Somewhere at the front of that mass of people I am there during this morning’s plenary session (excellently opened by DDSN Director, Dr. Beverley Buscemi).

Thanks to a very well run facility at the DoubleTree and (of course) our excellent training team, things are moving along nicely and people are learning things left, right and center in seven consecutive sessions.

Already looking forward to more of the same tomorrow.

:: Justin LL

By |May 12th, 2015|Categories: South Carolina, Therap Conferences|Tags: |Comments Off on South Carolina Conference :: Day One

Therap 2015.0 is coming soon, make sure that you learn all about it


We are less than a month away from what is probably the most significant Therap release in years.

Over the coming days and weeks, I will try and highlight all the the features and changes that we have coming but you really need to do some research yourself (especially when it comes to Individual Based Caseloads) and make sure that you know exactly what the impacts will be for you and your agency.

Here’s a few places to start:

Release Notes for Therap 2015.0

Billing Release Notes for Therap 2015.0

User Guides for Therap 2015.0

Therap’s Beta Context: https://beta.TherapServices.net

Therap’s Demo Context: https://demo.TherapServices.net

Beta and Demo are based on a copy of the database, taken about a month ago.  Beta is running our next release while Demo is […]

By |May 12th, 2015|Categories: Beta, Therap 2015.0|1 Comment

This might be the coolest thing ever!

I thought I would have a shot at click-bait, everyone else seems to be!

Take a look at this screenshot and see if you can work out what is going on:

More soon…

:: Justin ::

By |May 11th, 2015|Categories: Therap 2015.0|Tags: , , , |Comments Off on This might be the coolest thing ever!

Tuesday in Olympia, WA

I can never come here without singing Rancid songs as I drive up from Portland or down from Seattle.

I always find it exciting to be at Regional Conferences, especially now that I get the chance to talk to more people about Individual Based Caseloads.

Talking of which… We are still working on the update to Beta, I’ll be sure to let you know when it is reay to play with.

:: Justin ::

By |April 28th, 2015|Categories: Individual Based Caseloads, Therap 2015.0, Washington|Tags: , , , |Comments Off on Tuesday in Olympia, WA

Using Therap’s Scanner interface with Chrome

Google released Chrome version 42 sometime last week. In this version they have disabled  a feature called NPAPI by default. And in version 45 which is due to be released in September they will drop NPAPI support entirely.

This means JAVA applets will not run from Chrome v42 and onward. Which means that our scanner interfaces will not work.  We will be upgrading more scanner locations in our upcoming release to the latest version which is not impacted and the rest will be done before September.

The solution for now is to manually enable NPAPI support in Chrome.

Steps (if you have Chrome v42.):
1. Go to chrome://flags/#enable-npapi
2. Click the Enable link under Enable NPAPI Mac, Windows.
3. For your change to take effect, click the Relaunch Now button […]

By |April 26th, 2015|Categories: Customer Support, Uncategorized|Tags: , , |Comments Off on Using Therap’s Scanner interface with Chrome

Individual Based Caseloads :: Choose your program!

As you hopefully know by now, we are in the progress of transitioning to Individual Based Caseloads.  If you haven’t watched the Webinar and answered the survey at: http://www.therapservices.net/individual-based-caseloads/ you should go there right now and do so.

On of the concerns that people have had about this switch (in fact, it is a concern about the ToDo List right now) is that there are just too many counts from places you might not be concerned about today.

To fix this, in our next major release we are going to be adding a very cool new feature “Choose Program”


By clicking this link after you log in, you will  be able to filter your access for the rest of your session to one particular program. […]

By |April 9th, 2015|Categories: Beta, Individual Based Caseloads, Therap 2015.0|Tags: , |Comments Off on Individual Based Caseloads :: Choose your program!