Skip to main content
Therap HomeTherap Home

An exciting week for Therap, especially in South Carolina

Flag of South Carolina

This has been a very exciting week for Therap and we have a whole set of things that we are looking forward to announcing over the coming weeks and months.

I am delighted to bring you the news that South Carolina’s Department of Disabilities and Special Needs has chosen Therap to be their statewide provider of electronic documentation and communication.

We are honored to have the opportunity to bring Therap’s secure transparency to South Carolina’s state teams, DSN Boards, providers, and citizens.

There is an awful lot of work to be done, and we are looking forward to getting started.

We will bring you much more information as we start implementation.

If you have any questions, please do not hesitate to get in touch.

:: Justin ::


Therap 2014.5 Coming Soon!

Therap 2014.5 Coming Soon!

Version 2014.5 of Therap Applications is ready for release!

To learn more about the new features and enhancements included in this release, please view Release 2014.5 User Guides

We look forward to your comments and suggestions regarding the features introduced in Therap 2014.5, please feel free to write to us.

General Event Reports (GER)

  • A new option SComm has been introduced in the Method of Notification drop-down field located under the Notification section of the General Event Reports(GER) form. 


[Back to Top]

  • Order forms can be located via a new search parameter, Order Name which is available on the Search Order page. 

    Screenshot of the Order Search page 

New Scanner Interface for GER and T-Log

[Back to Top]

  • A new plugin needs to be installed to use the new Scanner Interface. Once the installation is complete, you will be able to scan documents into the T-Log and GER modules. Installation steps are detailed below: 






  • Once the installation is complete, you will see the new Scanner Interface. You can click on the Scan button to scan in the first page of the document. 


  • With the new scanner interface, you will be able to scan documents with multiple pages into the T-Log and GER modules. 


  • The Preview/Edit Scanned Files section, you will be able to navigate through pages in the document. Using the control panel to the right, you can rotate, delete, and/or crop pages from the scanned document. 


  • Once you are Done Scanning, the Upload Scanned File section will become active where you can enter the ‘File Name’ and ‘Description’. 


  • All new scanned files are saved in PDF format. 

    Note: Once the new Scanner Interface is installed, users will not see the interface provided by the vendor of the Scanning device.

Billing Module Specific Updates

[Back to Top]

  • From this release onwards Rate Code and Rate Value will appear in the Billing Data forms for Institutional Claim for the Users in New York. If the Rate Code and Rate Value is specified in the ‘Daily Supervised Res Hab Settings’, then these values will be pulled from there to the Billing Data. Otherwise, the values mentioned in the ‘Service Description/Code’ will be pulled in the Billing Data. 

    If Bill Data is generated from Attendance Data, then Comments will appear in the Billing Data accordingly. 

    Screenshot of Billing Data

For Users in North Dakota

Individual Family Service Plan (IFSP)

[Back to Top]

  • A new section Waiver & Level of Care Check has been added in all types of Individual Family Service Plan (IFSP). This will determine whether an Individual is receiving waiver services or not. 

  • If you select Yes, the Acknowledgement section will appear where you would need to select both the options to Activate the IFSP. ‘Waiver & Level of Care Check’ and ‘Acknowledgement’ sections will also appear in the PDF of IFSP. 

    Screenshot of IFSP with the Waiver section 

Person Centered Service Plan (PCSP)

[Back to Top]

  • A new section Waiver & Level of Care Check has been added in all types of Person Centered Service Plan (PCSP). This will determine whether an Individual is receiving waiver services or not. 

  • If you select Yes, the Acknowledgement section will appear where you would need to select both the options to Activate the PCSP. ‘Waiver & Level of Care Check’ and ‘Acknowledgement’ sections will also appear in the PDF of PCSP. 

    Screenshot of PCSP with the Waiver section

What’s so awesome about using Therap for Medicaid and other billing?

Therap has a fully featured Medicaid billing system that can bill directly from service documentation or attendance.

If you haven’t taken a look at it yet, here is your chance:

Date Time Topic
Monday, 10/06/14 2pm – 3pm EDT / 11am – 12pm PDT Attendance Billing and Tracking Overview
Monday, 10/13/14 2pm – 3pm EDT / 11am – 12pm PDT ISP Billing and ISP Program specifications for Billing
Monday, 10/20/14 2pm – 3pm EDT / 11am – 12pm PDT Claims-submissions / Replacement / Adjustments / Voids
Monday, 10/27/14 2pm – 3pm EDT / 11am – 12pm PDT Reports: Attendance, Billing Summaries, Utilization
Monday, 11/03/14 2pm – 3pm EST / 11am – 12pm PST Service Authorizations with 3rd Party Responsibility and Patient Obligation
Monday, 11/10/14 2pm – 3pm EST / 11am – 12pm PST Service Authorization: Methods of Data Collection
Monday, 11/17/14 2pm – 3pm EST / 11am – 12pm PST Remittance Reports: Uploading/Reconciliation Report and Aging Report
Monday, 11/24/14 2pm – 3pm EST / 11am – 12pm PST Troubleshooting Billing: Common Errors
Monday, 12/01/14 2pm – 3pm EST / 11am – 12pm PST Custom Reports and Accounting Uses
Monday, 12/01/14 3pm – 4pm EST / 12pm – 1pm PST Incident Report Management in Therap
Monday, 12/15/14 3pm – 4pm EST / 12pm – 1pm PST The Billing Application and How It Links to Other Modules within Therap

Therap 2014.4 Released!

Therap 2014.4 Released!

Version 2014.4 of Therap Applications has been released!

To learn more about the new features and enhancements included in this release, please view Release 2014.4 User Guides

We look forward to your comments and suggestions regarding the features introduced in Therap 2014.4, please feel free to write to us.

Billing module specific Updates

Institutional Claim

[Back to Top]

  • Rate Code and Rate Value columns added to Service Lines section on the Institutional Claim form. 

    Screenshot highlighting the new columns in Service Lines sections
Patient Responsibility Amount ($) field

[Back to Top]

  • The Patient Responsibility Amount ($) field displayed on Claim forms and Service forms will be blank by default. Previously a ’0.00′ value was displayed by default on the ‘Patient Responsibility Amount ($)’ field. 

    Screenshot highlighting the Patient Responsibility Amount field
Service Authorization

[Back to Top]

  • Apply once in a month option added for Patient Responsibility Amount ($) field on the Service form. If this field is selected by users, then the patient responsibility amount will be applied only one time per month on Claim forms. 

    Screenshot highlighting the Apply once a month field
Leave Rule (ICF Billing)

[Back to Top]

  • This release will change the look and feel of the Leave Rule set up page. The new Leave Rule page is more detailed and comprehensive. 
  • A new option Group Per Revenue Code option has been added for Billing Data Grouping Type on the Leave Rule page for ICF Billing. 
  • In addition to these, a Note has been added for each of the options for ‘Rate Source’, ‘Billing Data Grouping Type’, and ‘Billing for Non Covered Days’ that provides a brief description of the items to select from. 


  • For ICF Billing, Bill Data can be generated for Service Authorization starting from the middle of the month.

For Users in New York

Daily Supervised IRA Settings

[Back to Top]

  • A note has been added on the Daily Supervised IRA Settings page for the Users in New York to guide them to set up correctly in the system. This will reduce the chance of errors and proper data can be generated. Also, the column for Rate Code and Rate Value has been swapped in the Daily Supervised IRA Settings for the Users in New York. The default value of the Rate Code field will be 24. 


    • For Daily Supervised IRA, Attendance data that has been Submitted for Billing can be changed back to In Prep if No billing data was generated for that particular day. 


    • At the bottom of the Attendance Data Update page, users can click on the Reset Status to In Prep button to change the status of the Attendance Data that was Submitted for Billing to In Prep


    • The Attendance Grid will then display that Attendance Data in In Prep status. 


    • Once you click on the In Prep Attendance Data, a System Message on the top of the Attendance Data Update page will display that the status of this particular Attendance Data was changed to In Prep from Submitted for Billing


  • In order to show P,T, or R for presence status in Supervised IRA Hab Checklist Report, Option Name in Attendance type must contain the words Present,Therapeutic or Retainer respectively. Previously it was restricted to Present, Therapeutic Leave and Retainer day. 

    To generate Hab Checklist report for Supervised IRA Res Hab, Attendance Option Code and Name must be configured as follows:
    P Present (Must have the word ‘Present’)
    T Therapeutic Leave (Must have the word ‘Therapeutic’)
    R Retainer Day (Must have the word ‘Retainer’)

ISP Report

[Back to Top]

  • In the ISP clinician report, ISP data will be sorted according to begin time. Previously, it was sorted according to date only. 


For Users in Arkansas

Inactive Record Form (IRF)

[Back to Top]

  • Users with the ‘Individual’ administrative role will be able to access Inactive Record Forms (IRF) under the Admin tab on the Dashboard. The records of the Inactive Individuals are entered in the ‘Inactive Record Form’ in the system. 


  • The Inactive Record Form appears in a read only mode and users can only view the form. The fields in the ‘Inactive Record Form’ are similar to the IDF Extension form of Arkansas. 

IDF Extension

[Back to Top]

  • New fields Sub Disablility1Sub Disablility2 and Case Management Only have been added in the IDF Extension form. 


  • The drop down menu in the IDF Extension form has been sorted alphabetically. Also Code and Description have been added for the options to select from in the drop down menu for DDS StatusCMS StatusDDS Caseload Status and Reason Closed


  • The Search page has been renamed as Search IDF Extension

For Users in North Dakota

Overall Service Plan (OSP)

[Back to Top]

  • A new section Waiver & Level of Care Check has been added in all types of OSP. This will determine whether an Individual is receiving waiver services or not. 


  • If you select Yes, the Acknowledgement section will appear where you would need to select both the options to approve the OSP. ‘Waiver & Level of Care Check’ and ‘Acknowledgement’ sections will also appear in the PDF of OSP. 

Individual Family Service Plan (IFSP)

[Back to Top]

  • Copy Button has been added in Active IFSP. User can copy the full from and edit it. 

Person Centered Service Plan (PCSP)

[Back to Top]

  • Copy Button has been added in Active PCSP. User can copy the full from and edit it. 


T-log module specific Update

[Back to Top]

  • With this release, a ‘Back’ Button has been added to T-log view form.


Call for Presentations for Therap’s National Conference 2015 in Atlanta, Georgia

We are offering an opportunity to any Therap user who is interested in presenting either in a seminar/tutorial or panel discussion format. Therap users can also include surveyors, families, state caseworkers or others who are interacting with agencies using Therap. The goal of the conference is to share best practices and innovation in the use of Therap. Attendees and Presenters will have the opportunity to share and collaborate with current, new, and potential users of the system.

Some suggested topics for presentations are:

  • Getting the buy in for Therap at your agency
  • Agency Guidelines for Use – In particular agencies which can share written policy guidelines
  • The transition to paperless
  • Time and Cost Savings
  • Implementing Therap as a state
  • Implementing Therap as a county
  • Working with unified individuals
  • Addressing Quality Assurance Standards
  • Quality of Documentation and Care
  • Dealing with certification and surveyors
  • Working with Families
  • Sharing data between agencies
  • Using Therap Global Library
  • Staff hiring and training issues
  • Interface with other industry systems (College of Direct Support, accounting packages, etc)
  • State specific issues
  • IT, hardware and infrastructure issues
  • Reporting and analysis
  • Using mobile devices
  • Writing policies about electronic documentation
  • Discussions on how your agency uses specific modules














You may submit your presentation proposal dealing with any of the topics listed above or any other area that addresses your experiences with the Therap System.

Your proposal should include the following information:

  1. Contact information for presenters including: names, academic degrees, titles, affiliations, mailing addresses, phone numbers, and e-mail addresses (e-mail correspondence is preferred). Please list only the names of presentation authors who will be speaking at the conference.
  2. Please describe the presentation format. Please be advised that due to time and space limitations, Therap Services, LLC reserves the right to determine the length and format of each session.
  3. Title of your presentation

Abstract/Session Description:

  1. Include a 1 paragraph abstract of the proposed conference presentation.
  2. Provide a concise 1 – 2 sentence session description that may be used in our conference brochure and schedule.

Deadline and Acknowledgment of Submissions:
Please submit your abstract with cover sheet soon to for consideration. Notification of acceptance will be provided via phone or e-mail.

Note: We have an early decision deadline of August 30, 2014. Presenters will receive a complimentary conference registration.Agencies may submit multiple individuals and may receive multiple complimentary registrations.

For more information, please contact us

Therap for Families :: Would you be interested in using Therap for tracking information about a family member?

Over the years, I have often thought that Therap would make a great tool for families to track their health and other data in a secure private way. This would especially be the case if a family member had a disability which increased the number of people involved and the amount of health information that needs to be tracked.

I know from my own experience how often I have to produce things like: a medication history, a diagnosis history, a list of doctors and appointments. I also know how tricky it can be to keep a whole circle of support up to date with the latest changes in someone’s life and supports.

All of this information can easily be tracked in Therap. At the moment though, our user interface is built more around the idea of an agency and its staff using the system rather than a family, but we thought rather than guess at what a family would want to see, why not get some families to try out the system as it is and come back to us with recommendations?

We then wondered about where to find families who would understand what we were looking for and be able to jump right in and start using Therap? Well, there are more than 200,000 people out there who are using Therap right now, so that seems like a great place to start!

So, if you are a Therap user and would like to set up an account to use for yourself and/or your family, here’s our offer:

  • Join the Therap for Families Beta Program
  • No charge access to a Therap Account for 3 years
  • Requirements include:
    • Use the account at least monthly
    • Provide feedback on your experience
  • Limitations
    • Up to 5 family members (individuals)
    • Up to 20 Users
    • No linking to other accounts.
  • Available modules:
    • IDF
    • T-Logs
    • SComm
    • Health Tracking
    • MAR
    • Time Tracking
    • ISP Programs/Data
    • Individual Home
    • Individual History
  • Support
    • Set-up via phone/webinar
    • Ongoing via email or weekly open chat/phone hours
  • This offer is available until July 31st, 2014

If you have questions about Therap for Families or would like to sign up for the program, please contact:

:: Justin ::

It’s My Life! Conference in La Vista, Nebraska, September 22-24, 2014

its my life logo


Therap is very excited to be a part of the It’s My Life! Conference being presented by the State of Nebraska outside Omaha this September.

The It’s My Life! Colossal Conference will harness systems and resources to support people with developmental disabilities in living an enviable life. Keynote and breakout sessions will address a wide variety of subjects within five general tracks. Those tracks are Behavioral, Habilitation, Health, Leadership and Therap.

You can see the conference schedule in full detail here. There are a wide range of exciting presenters and topics for states, providers, families, and self advocates.

Therap will be running three sessions throughout the conference including evening sessions which will be more hands on and more geared towards families and self advocates.

Registration details are below and includes the option of a reduced rate if you want to come to the conference but only attend Therap sessions.  Please not that

Register for this event here

Standard Registration Ends: 09/25/2014

Therap Sessions only – 3 days – $150
Therap Sessions only – 2 days – $130
Therap Sessions only – 1 day – $65

It’s My Life! Conference booklet & Schedule

Venue & Accommodation
Embassy Suites Omaha-La Vista,
Hotel & Conference Center,
12520 Westport Parkway,
La Vista, NE 68128
Reserve hotel here

Release notes for Therap 2014.2

Therap 2014.2 released

If you haven’t already, please make sure that you have read through the release notes for Therap 2014.2 which we just released.

This is especially the case if you are in Arkansas, New York, or North Dakota.  There’s also a bunch of billing functionality including some additional calculations for ICF leave days.


:: Justin ::




Therap Services Announces U.S. Patent Issuance for Secure Electronic Reporting of Abuse or Neglect for I/DD Provider Agencies

Electronic Documentation Software Solution for Intellectual and Developmental Disability Providers Has Been Issued Patent for Managing Secure Sharing of Private Information Pertaining to Abuse or Neglect Across Security Domains

WATERBURY, Conn.June 18, 2014 /PRNewswire/ – Therap Services, leader in electronic documentation software for Intellectual Disability and Developmental Disability Service Providers, has received U.S. Government Patent No. 8,739,253 B2 for Managing Secure Sharing of Private Information Pertaining to Abuse or Neglect Across Security Domains on May 27, 2014.

Justin Brockie, Therap Services COO, states: “The award of this patent again confirms Therap’s status as the software leader in the intellectual disability community.  States and providers using Therap have shown the benefits of our approach to secure transparency and real time sharing.  These approaches can have a direct impact on the systems that support people with disabilities and prevent abuse, neglect and exploitation.”

Therap’s patented application for secure sharing of private information pertaining to abuse or neglect includes granting a staff user from one agency (such as an Oversight Agency) the ability to access private information stored within a secondary Provider Agency account when access authorization is in place through assigned caseloads and permissions. This method ensures that staff members are able to securely access private information based on ‘need to know’.

Therap Services applications and certified Electronic Health Record (EHR) provide the documentation components needed by Intellectual Disability and Developmental Disability Service Agencies to maintain their focus while adapting to a changing environment within the Human Services industry.  State and federal agencies and standards, including CMS and HIPAA, mandate strict requirements on accurately tracking incidents, including those reports of abuse and neglect and prevention of Medicaid fraud. Therap’s customers can complete and monitor documentation efficiently across secure domains, enabling them to focus on providing higher quality services to individuals with intellectual and developmental disabilities.

Therap’s applications are utilized across disciplines in the I/DD field per the CMS home and community-based services (HCBS) requirements. Therap applications include over 70 modules ranging from documentation of service provision through a daily note, to person centered planning tools, incident report management, health assessments and individual care plans, an electronic MAR integrated with an industry-standard drug database, an individual referral process for state and multi-provider systems, a comprehensive report library for internal and external audits, to electronic billing direct to Medicaid through a secure, HIPAA 5010-compliant method.

About Therap Services, LLC

Therap Services’ certified EHR and documentation software solution are utilized by over 220,000 users in 1300 Intellectual Disability and Developmental Disability Provider Agencies. Use of Therap Services is mandated by 5 state governments. Therap’s software solution is used in home and community-based services (HCBS), intermediate care facilities for the developmentally disabled (ICF-DD) and other settings to document waiver service provision, employment supports, case management, incident reporting, management of staff training records and for electronic billing claim submissions directly to Medicaid. Therap Services is HIPAA OMNIBUS ACT of 2013 compliant. Learn more at


SOURCE Therap Services



Have you ever thought of being a foster or adoptive parent?

My wife Michele and I have been involved in the respite/foster/adoptive world for the last 25 years or so (no wonder we feel so old!)

Recently we were approached by one of the staff at the Institute for Professional Practice who we were with prior to adopting Siraya.  She wanted to write a piece that would help encourage others to look at becoming foster or adoptive parents.

If you are here in Connecticut, IPP or the Foster Adoptive Mission are great people to get in touch with and I am sure there are similar organizations around the country.  Here’s the piece taken from this month’s FAM newsletter:

In honor of National Foster Care Awareness Month, The Institute of Professional Practice, Inc. (IPPI) would like to recognize and thank one exceptional family that specializes in supporting children with medically complex needs. It is with great pride and sincere appreciation that we share Michele and Justin’s story this month.


Michele and Justin met while working as counselors at a summer camp for children with intellectual disabilities in Long Island. Justin was born and raised in Scotland. He came to the US for three consecutive summers to work at this camp while pursuing a degree as an RN for individuals with special needs. Michelle and Justin’s friendship blossomed into a relationship. They married and started a family while in Scotland for 8 years. In 1995, they moved to Connecticut with their then three year old daughter and six month old son. Michele was a full time homemaker and very involved in her children’s school community. She came to know a family that was foster parenting with IPPI, which sparked her interest in expanding her family through foster care. In 2002, Michele and Justin became licensed with IPPI.


The first child that joined their family was a little girl with a trauma history and significant behavioral issues. They successfully transitioned her into the home of a relative and came to realize that they wanted to focus on fostering individuals with developmental disabilities and medical complexities.   From that point on, this family has cared for three medically complex youth over the span of the past 12 years. Michele and Justin are no longer licensed with IPPI, but they are the proud adoptive parents of a little girl who has made remarkable gains over the years and defied the odds. Let me tell you about little Siraya.


Michele and Justin met Siraya in 2007 when she was just five weeks old. Siraya had a myriad of medical issues and was only given a six month life expectancy. The doctors didn’t believe that she would ever have any physical abilities or emotional experiences. Michele and Justin talked with their two biological children who were now in middle and high school. As a family, they decided to care for this baby and support her for however long she would live. Day by day, week by week, Siraya made very tiny gains that over time translated into small steps in the direction of progress. With the support of a large multidisciplinary treatment team, a ton of love and care, Siraya progressed beyond belief.  On June 18, 2012, Michelle and Justin solidified their lifelong commitment to Siraya through adoption.   To this day, they continue to work with a variety of treatment providers to support Siraya and help her reach her fullest potential. This family has a strong circle of support that includes an occupational therapist, a physical therapist, a behaviorist, a behavioral aide, and nursing services.


I recently caught up with Michelle and she said Siraya is doing remarkably! She is now 7 ½ years old. She crawls at the speed of lightning. They recently had a mobility specialist come to the home and place red stripes on doorways so Siraya can safely maneuver herself throughout the main level of the home. She has an amazing appetite and can now independently feed herself.   Although she is non-verbal and visually impaired, she can communicate through the use of pictures. For instance, you can show her photos of different snack items and she can choose what she wants to eat. She can also push a voice activated button to open the front door, where she loves to sit and feel the sun on her face.

Michele said that every little step is a reward when fostering a medically complex individual. It’s hearing ‘They will never do this’ and then witnessing them defying the odds and actually doing it!  


I asked Michele and Justin what advice they would give someone who was contemplating becoming a foster parent for a medically complex youth. They said, “Set up a network of support and respite services as it really does take a village!”




Christy George-Tottenham, LMFT

The Institute of Professional Practice, Inc.

IPP logo

Social Media
Therap Social Media LinksTherap on Google Plus linkTherap on Youtube linkTherap on Twitter linkTherap on Facebook link
This is a Flickr badge showing public photos and videos from Justin Brockie. Make your own badge here.
December 2014
« Nov    
Therap Logo
Electronic Documentation
for Agencies Providing Services
to Persons with Intellectual & Developmental Disabilities