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Live Help Currently Unavailable

10/29/15 4:00pm Eastern Please note that our Live Help feature is currently down due to the unavailability of the Liveperson system. If you need some help, please call, email, or use Feedback from within the application. I'll do my best to keep you up to date as things progress :: Justin ::   Update: 4:45pm Eastern  Looks like things are back up again, but we will be keeping a close eye on them.

By |October 29th, 2015|Categories: Uncategorized|Comments Off on Live Help Currently Unavailable

Happy Days in Metsville

I was introduced to the New York Mets in 1985, my first summer working at the Southampton Fresh Air Home.  The Mets were great with Gooden, Strawberry, et al and all the kids (at least the smart ones) loved them so I hopped on the bandwagon.  With a World Series the next year it seemed like I had made a pretty good choice! The next 30 years though haven't always been as easy and being a Mets fan has become very much like being a Hearts fan.  In fact, even more so over the last couple of years where financial problems have forced a reliance on your talent (which might have been a smarter plan in the first place!) This [...]

By |October 23rd, 2015|Categories: Heart of Midlothian, Mets, new york|Comments Off on Happy Days in Metsville

Six State Summit in Keystone, South Dakota

I have spent the last few days in Keystone, South Dakota at the Six State Summit.  This is one of my favourite conferences, featuring leaders from the provider communities and states of North Dakota, South Dakota, Wyoming, Colorado, Utah, and Montana. It is an opportunity to gather and learn and share and relax in a more informal atmosphere and one that Therap has had the privilege to support for about ten years. This year was an exceptional conference in many ways.  Great presentations, excellent discussions, and a gorgeous environment. I also learned that Rapid City has its own collection of presidential statues:        And Keystone has a wonderful steam train! https://youtu.be/7LibVXFlvYA :: Justin ::

By |October 7th, 2015|Categories: South Dakota|Tags: , |Comments Off on Six State Summit in Keystone, South Dakota

Ability for Hire in South Dakota

At the Six State Summit in Keystone, South Dakota I am listening to a presentation by South Dakota's State DD Director Dan Lusk.  He shared the following video from the states Ability for Hire initiative. I couldn't resist passing it on: https://www.youtube.com/watch?v=cCR9-qOxp4g :: Justin ::  

By |October 5th, 2015|Categories: South Dakota|Tags: , , |Comments Off on Ability for Hire in South Dakota

Monday in Keystone, South Dakota

Last night I arrived in the foggy dark and was happy just to find my way along the winding roads from Rapid City.  This morning I woke to the mist clearing off the mountains, I had forgotten quite how beautiful this part of the state it. I was even able to sneak in a quick drive up to say "hi!" to the presidents on Mount Rushmore. Usually, I make a point of taking photos in front of State Capitols, this must be my week for presidents having been in San Juan, Puerto Rico visiting their Walkway of the Presidents just a few days ago. I'll have more from the Six State Summit later. :: Justin ::

By |October 5th, 2015|Categories: Puerto Rico, South Dakota|Tags: , |Comments Off on Monday in Keystone, South Dakota

Tuesday in Boise, Idaho

  I spend Tuesday with the fine folks at the Kids DD Case Management program of the State of Idaho.  They have been using Therap for about a year now and have been really great to work with.  We were reviewing what we have been doing and planning for some really exciting features that you are going to see coming out over the next few months as we head towards our National Conference in the Pacific North-West in January.  When you come to Vancouver, you will be able to listen to the present. What you see coming will be particularly exciting if you are a case manager providing supports to people served by multiple agencies.  Watch this space for much, [...]

By |September 23rd, 2015|Categories: Application, Case Management, Idaho, Therap 2015.1|Tags: , |Comments Off on Tuesday in Boise, Idaho

New York OPWDD SEMP Billing available for testing in Beta

Therap's billing team is now ready to show you how you can document services and bill directly from Therap for Support Employment services in Therap. We will be getting in touch this week to schedule webinars. You can also try it out for yourself on our beta application which is available at https://beta.TherapServices.net. Remember that Beta is just a snapshot of your data and should not be used for live data collection. You can also find links to support documentation here: SEMP Hab Plan SEMP ISP Template SEMP Billing Set up :: Justin ::

By |September 8th, 2015|Categories: Billing, new york, Therap 2015.0|Tags: , , , , |Comments Off on New York OPWDD SEMP Billing available for testing in Beta

Have you met Therap’s Self Advocate Liaisons?

   For some time now, Jenn and Lori have been the stars of Therap's National Conferences.  It was in Kansas City that they first presented on how using Therap to share data with themselves, their families and their staff at The Resource Center in Jamestown, New York has impacted their lives. In fact, we liked the presentations so much that we offered them both a job working with our sales and support teams to get the message out there about sharing Therap with families and self advocates. Now, if you are attending a conference anywhere around the country you may meet Jenn or Lori at our booth or giving a presentation. If you would like them to present at your [...]

By |September 2nd, 2015|Categories: Self Advocates|Tags: |Comments Off on Have you met Therap’s Self Advocate Liaisons?

DSP Recognition Week :: September 13-19, 2015

Gov Malloy DSP Proclamation Along with governors around the country (many encouraged by members of ANCOR), Governor Malloy here in Connecticut has declared September 13-19, 2014 Direct Support Professional week. Given how many DSPs use Therap on a daily basis, we're big fans, what are you doing to celebrate the DSPs in your community? :: Justin ::

By |August 17th, 2015|Categories: Uncategorized|Tags: , |Comments Off on DSP Recognition Week :: September 13-19, 2015

A Brief Sporting Interlude

     I'm no Elias Sports Bureau, but I can't think of a time when both Heart of Midlothian and the Mets would have topped their respective divisions this side of 1986! (great year for the Mets, painful one for Hearts). It most likely won't last, but I am going to enjoy it while it does! #HHGH #LGM :: Justin ::

By |August 13th, 2015|Categories: Baseball, Heart of Midlothian, Mets, Soccer, Sports|Tags: , , |Comments Off on A Brief Sporting Interlude

Billing Reports, Caseloads, and Agency Wide Reports

  Any time you run a report, it is always worth knowing exactly what data you are running your report on. In most places in Therap, when you run a report it is limited to data that is within your caseload.  In these days of Individual Based Caseloads, it is important to remember the basic fact about Therap access, namely "If an individual is on your caseload then you will see their data."  This really is the case for all caseload based access. Remember especially that Auto Program Caseloads (the ::APC:: ones) are still individual based, they are just a list of the individuals currently enrolled in that program.  This means that is you want to give yourself access to data [...]

By |August 12th, 2015|Categories: Billing|Tags: , , |Comments Off on Billing Reports, Caseloads, and Agency Wide Reports

Setting up ISP Programs for Billing

One of the many great things about Therap is the ability to billing directly from service documentation. This often leads to the question: How should I set up my ISP Programs so that I can bill from them? To help with this, please see a quick guide that we have put together here. Very notable, is the comment at the bottom: If you have any questions at all regarding setting up your ISP programs, please ask a billing specialist before continuing. :: Justin ::

By |August 12th, 2015|Categories: Billing|Tags: , |Comments Off on Setting up ISP Programs for Billing

Downtime notice for August 14th/15th 2015

Therap will be unavailable from Friday August 14th 2015 at 11pm Eastern until Saturday August 15th at 11am Eastern. As part of our ongoing process of building up our system to meet the challenges of today and tomorrow, we are doing some major upgrades to the infrastructure at our data centers next weekend. This will bring enhanced levels of security and reliability as well as preparing the way for us to bring you new functionality in the future. Because this is a significant amount of downtime, please make sure that you have prepared properly with items such as offline forms and printed MARs If you have any questions, please get in touch. :: Justin ::

By |August 6th, 2015|Categories: Therap 2015.0|Tags: |Comments Off on Downtime notice for August 14th/15th 2015

Wednesday in Jefferson City, Missouri

Jeff and I have spent the past couple of days driving around Missouri (see previous posts for details of how exciting this can be) talking to folks about case management and some exciting things that Therap has in the pipeline for case management agencies around the country in general and specifically for providers in Missouri. Having spent yesterday in Columbia with the folks at Boone County Family Resources, today we made our way down to the (remarkably easy to get to) state seat of Jeff City to meet with the team at Cole County. We met with some great folks who have been doing a lot of work in Therap and I'm now even more excited about the things that [...]

By |August 5th, 2015|Categories: Missouri|Tags: , |Comments Off on Wednesday in Jefferson City, Missouri

2015.0 Almost Ready!

In fact you may have been using it for a wee while. One of the final steps in our testing process is to make the application publicly available (we just do it quietly). We did that and let it run for a bit and identified a few little tweaks that we need to make. We've taken the application back down, but it won't be long now... Stay Tuned :: Justin :: 8pm Eastern: We're back up, but still keeping any eye on things and may need to make some more adjustments along the way 9pm Eastern: We are going to take another brief downtime to sort a few issues

By |June 27th, 2015|Categories: Therap 2015.0|Tags: |Comments Off on 2015.0 Almost Ready!