User Presentations :: 11 ::Jan Pfannenstiel & Kathy Reed: Are you getting the information you need out of Therap – Using Therap for Mailing lists, Caseload lists, etc.

Jan Pfannenstiel & Kathy Reed: Are you getting the information you need out of Therap – Using Therap for Mailing lists, Caseload lists, etc.
Jan Pfannenstiel & Kathy Reed are both Therap Program Administrators, at OCCK, Inc., in Kansas
This user panel session will discuss needs relative to pushing Therap beyond the great tool it is for direct services staff to making it an indispensable tool for other aspects of your agency.
How much time are you spending to get to a mailing list for your customers, families, case managers, etc. Do you need to pull information from the custom fields in Therap? Would you like to have information for active customers only? Therap is a great documentation and communication package. Agencies should be able to use Therap to meet other needs related to family communication and reporting without spending large amounts of time on these tasks. This user panel session will discuss needs relative to pushing Therap beyond the great tool it is for direct service staff to making it an indispensable tool for other aspects of your agency.
02/10/2011, Thursday, 10:00am – 11:00am
Related:
List of Users’ Presentations
National Conference’s Page
Registration
User Presentations :: 10 :: Jarrod Shupe & Mike Tianello: The Technology Side of a Therap Implementation
Jarrod Shupe & Mike Tiannello: The Technology Side of a Therap Implementation
Jarrod Shupe is the Director of IT, Arc of Onondaga, New York & Mike Tiannello is the Director of IT at Madison-Cortland ARC in New York
We would like to present an open discuss on the Technology side of a Therap implementation. We plan on describing the steps we took
to implement Therap, what technologies we used and how we are implementing Therap in regards to technology. We will discuss our pre- and post- Therap environments and relay feedback received from our end users. We will discuss the use of group policy to lock down our terminal PC’s and using third party applications to control access. This open discussion group will focus on the IT side of a Therap implementation. We will discuss the implementation and evolution of Therap in multi-site environments.
02/09/2011, Wednesday, 2:30pm – 3:30pm
Related:
List of Users’ Presentations
National Conference’s Page
Registratio
User Presentations :: 9 :: Letisha Echevarria & Renee Mo
Letisha Echevarria & Renee Moffatt: Personal Finance Made Easy
Letisha Echevarria is the Therap Administrator at The Resource Center in New York. Renee Moffatt is the Residence Coordinator there.
Personal Finance Made Easy will provide users with interactive example of how using the Therap Personal Finance Module will make bookkeeping a lot similar than the paper days. This session will include introductory information such as administrative tasks, creating accounts, creating transactions, and running reports. This session will also go into unique ways to use the Personal Finance module, such as specific reports for budgeting and communication between programs concerning personal finances.
02/09/2011, Wednesday, 11:15am
Related:
Documentation on Personal Finance
List of Users’ Presentations
National Conference’s Page
Registration
User Presentations :: 8 :: June Ellman: Utilization of Therap Demographics and General Event Reporting to Assess Risk
June Ellman: Utilization of Therap Demographics and General Event Reporting to Assess Risk
June Ellman is the Director of Quality Assurance and Quality Improvement at The Arc of the Piedmont, Virginia
Indicators of Risk such as number and type of medication errors, number and type of serious illness, stang patterns, and time factors
are all methods to access risk. The ability to assess these factors rely, in part, on knowing what information is to be collected, and understanding how Therap can be used as a data collection and data retrieval system. This demonstration will present a model for data collection using Therap’s Health Tracking and General Event modules. Identification of indicators of risk, data collection and retrieval will be discussed. The session will include a demonstration of how data can be easily imported into a Microsoft Excel or Microsoft Access program from further analysis. Models for sorting data within Access will be demonstrated, as well as a discussion as strategies for organizing data so that users obtain the data they need in the correct format.
Related:
List of Users’ Presentations
National Conference’s Page
Registration
User Presentations :: 7 :: Michelle Saunders: Getting Started and Evolving With Therap
Michelle Saunders: Getting Started and Evolving With Therap
Michelle Saunders is the Director of Community Integration of ACT: Alternative Community Training, located in Columbia, Missouri
ACT, Alternative Community Training, began to use Therap on a limited basis, in ten residential sites and across the day program, in April 2009. Within 6 months, the rest of the agency was ready to begin the Therap adventure and current users were ready for additional modules! I will talk about how the agency created its Acceptable Use Policy, rolled out training with existing and new employees and how the agency continues to evolve with Therap. I will highlight Therap’s willingness to incorporate statewide forms into their system and discuss the benets of utilizing electronic communication and documentation.
Next, I will discuss other technological products that ACT utilizes, including the College of Direct Support and Web Footed
Friends (Talintel.) Finally, I will demonstrate how Therap will assist with preparing for an electronic CARF survey scheduled for June 2011.
02/08/2011, Tuesday, 10:15am – 11:15am
Related:
List of Users’ Presentations
National Conference 2011’s Page
Registration
User Presentations :: 6 :: Kelly Kinderman, Erin Bigler & Kristina Masterson: Getting to know your Therap Administrator Role
Kelly Kinderman, Erin Bigler & Kristina Masterson: Getting to know your Therap Administrator Role
Kelly Kinderman is the Director of Quality Management,
Erin Bigler, the Records Manager and Therap Administrator, &
Kristina Masterson Assistant Director of Residential Services
Community Services for the Developmentally Disabled, New York
Understanding the Provider Administrator Role is an essential piece in getting Therap started o on the right track and maintaining it. During this presentation the learner will hear how our agency does this, not by solely maintaining super roles and caseloads but by
ensuring systems are in place for efficiency. This session is beneficial for all agencies working with Therap and is not state specific.
Learner Objectives:
- The learner will be provided with various tips on how to balance roles/access within the agency without compromising condentiality.
- The learner will gain knowledge on how to develop systems on working with families and outside providers.
- The learner will be instructed on the use of Therap applications to ensure compliance with training as well as regulatory systems.
- The learner will gain knowledge in the importance of policy and guideline development with the use of Therap.
- The learner will gain knowledge on provider admin role regarding staff hiring, release from employment and training needs.
02/09/2011, Wednesday, 12:30pm – 1:15pm
Related:
List of Users’ Presentations
National Conference’s Page
Registration
User Presentations :: 5 :: Kelly Kinderman, Erin Bigler & Kristina Masterson – Getting your agency started on the right foot, beginning with buy-in

Kelly Kinderman, Erin Bigler & Kristina Masterson: Getting your agency started on the right foot, beginning with buy-in
Kelly Kinderman is the Director of Quality Management,
Erin Bigler, the Records Manager and Therap Administrator, &
Kristina Masterson Assistant Director of Residential Services
Community Services for the Developmentally Disabled, New York
With every new process always comes frustration, questions and concerns. Therap will aect each agency sta and position in one way or another, therefore, promoting buy-in and oering start up tips is essential for new users. Learning what Therap has to offer is a journey however recognizing what it can do for your agency is everlasting.
Learner Objectives:
1. The learner will be provided with various tools /concepts to utilize to encourage buy-in from agency staff.
2. The learner will be provided with tips of what to do and what not to do in the beginning stages of implementation.
3. The learner will be able to identify what technology is needed to implement Therap modules efficiently and effectively.
4. The learner will be able to identify potential road blocks within their agency.
5. The learner will be provided with training concepts to roll out individual modules.
6. The learner will be provided models for user guides, structures and processes in implementing modules.
02/08/2011, Tuesday, 1:30pm – 2:30pm
Related:
List of Users’ Presentations
National Conference’s Page
Registration
User Presentation :: 4 :: Paul Smith & Cathy Rathburn – Therap for Multi-State Providers
Paul Smith & Cathy Rathburn: Therap for multi-state providers
Dungarvin’s use of Therap currently extends across 6 states, 200 locations, 700 individuals served, and more than 1000 DSPs.
An open discussion on the challenges (and opportunities) faced by provider agencies operating across multiple states, such as, but not limited to:
- Developing a repeatable implementation process
- Balancing state specic needs with organizational standards
- Facilitating “national”, or “corporate”, access
- Developing “local”, subject matter experts and Provider Administrators
- Assessing the impact on existing systems, processes and procedures
02/08/2011, Tuesday, 01:30pm
Related:
List of Users’ Presentations
National Conference’s Page
Registration
User Presentations :: 3 :: Holly Pharms & Sheena Watkins – Tricks & Tips from the Westside

Tricks & Tips from the Westside
Human Resources Manager & Quality Outcomes Manager respectively, of Community Support Service, Salem, Oregon
Feb 9
12:30pm
User Presentations :: 2 :: Kristen Thompson: One Provider Administrator’s story of ‘Going Live’

Kristen Thompson: One Provider Administrator’s story of ‘Going Live’
Kristen Thompson is the Washington County Director, and Therap Provider Administrator for Danville Services of Oregon
In March of 2010, Danville Services of Oregon had its first ‘Go Live’ date, transitioning to T-Logs, GERs and S-Comms. As the Provider Administrator, I participated in all of the training sessions and fielded calls from all levels of the agency, directors to direct support staff. I kept notes and a record of all calls that came in the first week of the transition; I can tell you exactly how many passwords I had to reset! I found it most interesting that the transition was perhaps more difficult for those directly managing staff, while the staff themselves, seemed to move seamlessly into using Therap. I propose a brief discussion on the experiences I had while my agency transitioned to Therap.
02/09/2011, Wednesday,10:00am – 11:00am
Related:
List of Users’ Presentations
National Conference’s Page
Registration








