Kara's Blog

with the wonderful bride and groom

Ok, so this is about 2 weeks delayed, but that makes it all the more official. Maureen has gotten married, and what a lovely bride she made.  Congrats to both her and Andrew!  It was an outdoor wedding, and must have been the best day of the week, for it was in between heat waves and rain storms.  Even a rainbow came out just for them.

Congratulations!

Well, it’s been a pretty nice summer here in CT so far.  I’m much happier in the warm weather than the cold, and boy, has it gotten warm here!  Things are hoppin’ here at the office with our usual customer support, a new state to get up and running, user groups, conferences, new staff, and more.    One thing you may want to look out for is that in the future our therap email addresses may get changed.  This is due to the fact that we seem to have gotten into the habit of hiring multiple people with the same name.  I’m still the only Kara, but we’ll see what Justin can do about that .

On a side note, I’ve been busy watching the baby robins in our backyard.  It’s amazing how quickly they go from just hatching to leaving the nest. I was a bit sad to see them leave  (empty nest syndrome, I guess)

Can you spot them? (Manny, Moe, and Jack)

I also was pretty thrilled that we had a great season for wild raspberries in our yard.  They had never grown before, but I read that they can lay dormant for years, until just the right bit of conditions are present.  Now, I’m on to cherry tomatoes, and waiting patiently for my strawberries.

There are a few things that you may or may not know about having a Provider Administrator account, so I figured I’d share a couple of the less obvious points:

• Switching to admin mode in your regular user account is not exactly the same as being logged in to your full admin account.  Sure, most of the stuff is the same but there are little details that can only be accessed if you’re logged in as a full Provider administrator, rather than just switching to admin mode

1. Creating Splash Messages must be done from a full admin account
2. Accessing those admin reports under list of reports aren’t the same ones you’ll see if you’re in a full admin account
3. You can’t assign admin capabilities unless you’re logged in as a full Provider admin
4. You also can’t see the list of admin assignments w/out being a logged in to your full admin account

Also I wanted to point out one of the newer features in provider administration (this one you can access in full account or when switched to admin mode:

Last Login Information: This is under the User section and is a really useful tool for quickly looking up when a person has last accessed the system

Happy Earth Day to All! And, how are you celebrating?  Hopefully by using more Therap  But, of course there are so many other small things we can do today and all days to ensure that all those things that make life wonderful remain.  Here’s just a few great resources:

• Earth Day Action Center
• World Wildlife Fund
• Celebrate Earth Day 2010
• Seventh Generation
• US EPA

Just in case you’re using TMS, I just wanted to give you all a heads up of the fix we made with this latest release.  Before this weekend, if you were using the ‘publish results’ section of TMS to certify people, the system would certify them the day that you published results rather than the day the actual class was held.  With this update, we’ve fixed it so that it actually certifies them the date the class was taken, which makes the most sense.

Any questions, feel free to get in touch.

I learned something new today which came across in a live help conversation:

A user was setting up Service Authorizations and had done everything correctly, but when they went to add the link between the particular ISP programs w/in the service line portion, none of the ISP program were showing up.  Well, this stumped me for a bit, but with some brainstorming with Justin, we figured out the following: Only the ISP programs that you have selected as requiring a time in/time out, or as requiring it only in the case that there is a reportable score, will show up to link to billing.  Once that was fixed, they showed up… PRESTO!!

So, a couple questions to ask yourself if those ISPs don’t show up to link to a Service Authorization:

1. Did you pick ISP data as the input method in the SA?
2. Are the ISP programs you’re looking for approved?
3. Were the ISP programs created under the same program that the SA is under?
4. Was the ISP program authored to be ‘Grid’?
5. Did you hit ‘yes’ or ‘yes, if there is a reportable score’ next to the Time in/ Time out required question?

If you missed any of the  webinars for the Training Management System series , here you go:

If you need to watch part 1, then click here.

For part 2,  click here to get all caught up.

Finally, part 3 is here

You’ll want to watch all 3 webinars if you’re going to be moving forward and setting up TMS for your agency.

Hi all,

We’re very sorry for the technical difficulties, but we’re working on the system to be back up ASAP. Due to it being down for the time being, the TMS webinar part 2 has been rescheduled to tomorrow at 2p Eastern.

Thanks

We have had questions on how to track supported individuals’ inventory on Therap and here’s a shot of one way of doing it with our ISP module.  I created this as a template, that you can play around with under Mary Active- 1st street group home, in our DEMO account, orrr you can take a look at it and import it to use at your own agency from our ISP global template library.  Just keep in mind you can customize the task and scoring method to meet your needs.

Today is TRC’s Therap Queen, Renee Moffatt’s Birthday! Woohoo!  Many of you may know her from the many Therap conferences she’s attended and also for the fact that she’s on the customer blog and a certified Therap Trainer.

Therap wishes you a very happy 25th birthday!  Here’s your birthday tiara!