Kara's Blog

 Posts Tagged ‘Billing’

I learned something new today which came across in a live help conversation:

A user was setting up Service Authorizations and had done everything correctly, but when they went to add the link between the particular ISP programs w/in the service line portion, none of the ISP program were showing up.  Well, this stumped me for a bit, but with some brainstorming with Justin, we figured out the following: Only the ISP programs that you have selected as requiring a time in/time out, or as requiring it only in the case that there is a reportable score, will show up to link to billing.  Once that was fixed, they showed up… PRESTO!!

So, a couple questions to ask yourself if those ISPs don’t show up to link to a Service Authorization:

1. Did you pick ISP data as the input method in the SA?
2. Are the ISP programs you’re looking for approved?
3. Were the ISP programs created under the same program that the SA is under?
4. Was the ISP program authored to be ‘Grid’?
5. Did you hit ‘yes’ or ‘yes, if there is a reportable score’ next to the Time in/ Time out required question?