With this release I am sure that you are now aware that we are strongly encouraging you to use this platform as your new “First Page”. We understand that change is stressful and learning a whole new navigation system while just trying to do your job can be very frustrating, but please believe it is not our intention to frustrate our customers! We believe this new platform of accessing and entering data is actually much faster and better organized, as I am sure you will come to agree with once you learn the new format. To assist you in learning the dashboard we have a brief Automated Training you can take a look at Here.
We are here to help you with this transition so please jump on Live Help and we’ll asist you in locating the information you need.
Here is also a pretty picture of some palm trees:
As our main headquarters are in CT our phones were knocked offline due to Sandy’s arrival yesterday. We don’t have an estimate yet of how long they will be down but please don’t forget you are still able to contact us via Live Help, SComm, My Issues, or to our general support email for non PHI communication: firstname.lastname@example.org.
Hoping everyone made it through healthy and without any severe damage. My town is 97% without power so the estimate is 2 weeks for the supply to be running again. I do have a generator thankfully, and we are well prepared with headlamps and rain gear:
I am delighted to announce the promotion of Kara Candelori as our new Assistant Director of Customer Support, a long time in coming and so very well deserved! Kara has been with Therap now for I believe over 6 years and is the go to person for all things Therap. She is super smart and is the absolute master of Live Help and ensuring that our customers receive the best quality of support.
Pele is the Hawaiian goddess of volcanoes , lava, fire and more. This National Park embodies that concept to the fullest extent. A truly beautiful and awesome national treasure.
Sunset gives the sulfuric fumes from the volcano a beatiful color as it dances along the skyline.
Lot’s of easy hiking trails through an incredible landscape which reminds you how volatile life can be! Humbling experience indeed.
I finally have time to review more of my photographs from my travels in Hawaii so here are a few from the road to Hana, a wiggle of a road which skirts along Maui’s northeastern shore and is a long, arduous drive which zigzags over 56 one-lane bridges and snakes around more than 617 hairpin curves. The whole of the road to Hana is a photo opportunity: waterfalls, tropical jungle, checker-board fields of green, taro, black lava rocks rimmed with white foam lodged against towering cliffs in an ocean of the bluest blue. The cobalt blue ocean washes against an ever-changing shoreline. Above, a rugged mountain wilderness cooled by rushing waterfalls and streams. Even at a vexing 15 mph, this is a drive that overwhelms the senses, tempting one to just pull off the highway and gape in natures beauty.
The road to Hana is about the journey rather than the destination.
Well unfortunately we have had another rocky Monday morning here at Therap as we are facing continued problems with the release. We did fix a bunch of bugs and are continuing to work on those that seem to be very stubborn, like the View Read Status for T-Logs . We are facing a new problem today and for those of you who are Administrators will see significant issues in the Administrative account, most of the account may in fact not be available, unfortunately.
Our new Profiles have obviously been the major change in this release and some users love it while others hate it. If you are the latter what you can do is combine Super Roles for your users as the number of Profiles is driven off the number of Super Roles a user is assigned. So if you don’t want to jump from profile to profile ask your agency Provider Administrator to adjust your access privileges for you.
Just as a side note, I believe today’s issue resulted from Archie chewing on the cord, bad bad Archie (but we love him anyway)
Well we’ve had a bit of a rocky start to our 2012.2 release unfortunately but we are working on fixing those buggy issues …when it rains it pours!
A way to make the situation a bit easier is to ensure you’ve printed off your MAR’s at the beginning of each month and also utilized our Offline Forms found here. What you can do in cases where we are unavailable for such extended periods of time is have staff document on the offline forms and then your options for when we do get back on-line is to either have staff manually enter the data or you can also scan in the paper documents and attach them to T-Logs or other applications as needed.
We know this is very frustrating and appreciate your patience!