Therap is the industry leader in providing electronic records and documentation in long-term care services for people with Intellectual or Developmental Disabilities. Therap is a web-based application suite that was designed to provide a comprehensive solution for the planning, documentation, reporting, communication and billing needs of organizations supporting people with intellectual and developmental disabilities in home and community-based services (HCBS) and other settings.
Using secure cloud technology, the Therap system improves the quality of service within day programs, assisted living facilities, ICF/IID facilities, community support programs and state organizations. Daily communication and reporting between the states, administrators, health care professionals, case managers, quality assurance teams and families becomes seamless.
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Therap Team by Regions

Ken Slavin
East Coast Business
Development Director
Phone: 202-352-2877

Years of Experience: 31 years

Ken has long experience in working with people with developmental disabilities and businesses…
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Letisha Ulmer
Assistant Director of Quality Assurance
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Phone: 202-352-2877

Years of Experience: 8 years

Letisha joined the Therap Training and Implementation team in 2014. She has worked in the Human Services field…
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Rebecca Musser
Business Development
Consultant
Phone: 571-414-8534

Years of Experience: 6 years

Rebecca “Becca” Musser joined the Therap Services team as a Training and Implementation Specialist in 2015…
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Karen Niedermeier
New York Business Development Consultant
Phone: 518-491-0960

Years of Experience: 15 years

Karen joined the Therap Team in 2015 as the Northeast Business Development Associate. Prior to joining Therap…
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Marie Roland
Billing Specialist

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Years of Experience: 6 years

Marie has over 9 years experience in the field of Developmental/ Intellectual Disabilities. She spent…
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Gretchen Falk-Lanfear
Training and Implementation Specialist

Years of Experience: 19 years

Gretchen Falk-Lanfear joined the Therap Services team as a Training and Implementation Specialist for the Northeast..
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Molly Cook
Training and Implementation Specialist

Years of Experience: 9 years

Molly joined the Therap Training and Implementation team in 2016.She has worked in the Human Services field…
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Milagros “Mimi” Roche
Training Specialist
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Years of Experience: 10 years

Mimi joined Therap in 2016 as a Bilingual Training Specialist and is located in Waterbury, CT. Mimi has had over 10 years…
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Angel Miranda
Training Specialist

Years of Experience: 7 years

Angel joined Therap Services in 2016 as a Bilingual Training Specialist. He has been working in the field of persons…
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Barry Pollack
Regional Director

Phone: 386-212-3201

Years of Experience: 35 years

Barry has over 30 years of experience in working with organizations supporting individual…
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Maureen “Mo” O’Connell
Southeast Business Development Consultant

Years of Experience: 10 years

Maureen “Mo” O’Connell began working for Therap Services in 2016. She began her career in the…
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Jason Laws
Business Development
Consultant
Phone: 919-260-3176

Years of Experience: 16 years

Jason Laws joined Therap in 2010 and comes from North Carolina with a background in individualized…
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Johanna Kroth
Senior Training & Implementation Specialist

Years of Experience: 27 years

Johanna started working in the field of developmental disabilities in 1989. She worked as a Vocational…
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Ebony Johnson
Training & Implementation Specialist

Years of Experience: 5 years

Ebony Johnson joined Therap Services as a Training and Implementation specialist in 2015…
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Fayonne Johnson
Senior Training &
Implementation Specialist

Years of Experience: 6 years

Fayonne comes from a Nursing background with extensive experience in caring for and documenting needs of…
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Stephanie Masters Norton
Training and Implementation Specialist

Years of Experience: 8 years

Stephanie joined Therap Services as a Training and Implementation Specialist in 2015…
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Tricia Woods
Training and Implementation Specialist

Years of Experience: 15 years

Tricia joined the Therap Training and Implementation team in 2016 and brings over 15 years experience…
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Devin Hardy
Training and Implementation Specialist

Years of Experience: 7 years

Devin Hardy joined the Therap Team in 2017. He comes with 7 years of experience working with individuals…
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Michelle Saunders
Business Development
Consultant
Phone: 312-720-0305

Years of Experience: 21 years

Michelle joined Therap Services in 2012 as a Business Development Consultant in the Central States region…
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Calvin Christensen
Training & Implementation Specialist

Years of Experience: 6 years

Calvin Christensen joined Therap Services in 2014. He began working for in the mental health and developmental…
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Heather Thornton
Billing Specialist

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Years of Experience: 6 years

Heather has worked in the ID/DD field for over 4 years in various capacities. With her previous agency Heather helped…
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Jeff Mau
Central Region-Business Development Consultant
Phone: 515-423-3263

Years of Experience: 24 years

Jeff became very familiar with the Therap platform when he assumed the role of Regional Therap Coordinator…
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Sarah Christiansen
Training & Implementation Specialist

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Years of Experience: 7 years

Sarah Christiansen joined the Therap team as a Training Specialist in 2015. She has been working in the…
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Stacy Wilson
Business Development
Consultant
Phone: 816-905-2100
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Years of Experience: 9 years

Stacy Wilson joined the Therap Services team as a Business Development Consultant..
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Kevin Dierks
Regional Director-Pacific
Rim
Phone: 808-261-0607

Years of Experience: 26 years

Kevin Dierks joined Therap’s Business Team in 2009, he has worked supporting people with developmental…
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Kathleen “Kitti” Gutierrez
Business Development Consultant-Mountain Region
Phone: 307-696-3743

Years of Experience: 22 years

Kathleen “Kitti” Gutierrez has joined the Therap team in 2013 from Wyoming with twenty years of experience in the…
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Brent Hessee
Business Development
Consultant
Phone: 303-808-5532

Years of Experience: 16 years

Brent has 10 years of experience working within the developmental disabilities field. Prior to joining…
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Joseph P. Traina
Training & Implementation Specialist

Years of Experience: 17 years

Joseph joined Therap in 2014 with over a decade of experience in the field of supporting individuals…
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Joshua Corzantes
Senior Training &
Implementation Specialist


Years of Experience: 13 years

Joshua Corzantes has been working in the field of persons with Developmental Disabilities for the past 11 years…
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Heather Thornton
Billing Specialist

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Years of Experience: 6 years

Heather has worked in the ID/DD field for over 4 years in various capacities. With her previous agency Heather…
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Dawn Gilder
Billing Specialist


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Years of Experience: 8 years

Dawn Gilder joined Therap Services as a Billing Specialist in 2015. Prior to…
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Tracy Linko
Billing Specialist


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Years of Experience: 13 years

Tracy joined the Therap Services Team as a Billing Specialist in 2016.  She assisted her previous agency in implementing…
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Seanette Smith
Training & Implementation Specialist


Years of Experience: 10.5 years

Seanette has worked in the Developmental Disability Program in the state of Oregon as a…
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Justin M. Brockie
Chief Operating Officer

Years of Experience: 22 years

Justin began with Therap Services in 2004. Justin has worked directly with state and county governments…
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James M. Kelly
Vice Chairman

Years of Experience: 39 years

James Kelly co-founded Therap Services in 2003. He has spent his entire professional career of more than 30…
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Peter O’Meara
Director of Government Relations

Years of Experience: 50 years

Peter H. O’Meara joined Therap in 2012 as the Director of Government Relations. He has worked in the field…
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Jeff Case
National Director of Business
Development
Phone: 816-522-3683
Years of Experience: 31 years

Jeff has worked with not-for-profits for the past 30 years. In 1993, he and his wifeorganized Developing Potential…
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Sazzad Rafique
Chief of Software Design
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Years of Experience: 12 years

Since Sazzad joined Therap’s development team in 2004, he has been involved in system design, project…
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Maureen Noonan
Director of Customer Support

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Years of Experience: 19 years

Maureen has worked with Therap Services since 2007. As one of the most senior Training and Implementation…
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Deborah Hibbard Brito
Senior State Implementation Specialist

Years of Experience: 11 years

Deborah Hibbard Brito has had a unique path to joining Therap Services. She began working in the Mental Health…
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Jeff Covington
State Project Manager
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Years of Experience: 22 years

Jeff began working at Therap in November of 2014 as the State Project Manager. Jeff’s role is to oversee the…
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Leah Sewell
Senior State Implementation Specialist

Years of Experience: 17 years

Leah has worked with Therap Services since 2012, starting out in a training role. Leah has worked in the Human Services…
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Brie Bellemare
Billing Specialist
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Years of Experience: 8 years

Brie Nihan joined Therap Services as a Billing Support Specialist in 2012. Brie started in the accounting field in 2002…
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Richard A. Robbins
Chief Executive Officer
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Years of Experience: 32 years

Richard is one of the founders of Therap Services in 2003. The unique combination of experiences Richard brings…
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Stephen Flanigan
Assistant Director, Strategic Initiatives


Years of Experience: 18 years

Stephen joined Therap Services in 2008 after working more than ten years supporting individuals with developmental…
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Patricia Manzi
Director of Finance


Years of Experience: 36 years

Patricia “Pat” joined Therap Services in 2012 as Director of Finance. Before joining Therap, Pat has a diverse…
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Ishya “Shae” Dotson
State Implementation Specialist


Years of Experience: 16 years

Ishya “Shae” Dotson joined the Therap team in 2014. Shae began supporting adults with intellectual…
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Shirley Kervin
Senior Business Analyst


Years of Experience: 11 years

Shirley Kervin joined Therap Services in early 2017 as a Senior Business Analyst. Prior to joining Therap…
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Shawon, A S M Omar Faruq
Chief of Database Operations

Years of Experience: 12 years

Shawon joined Therap’s team in 2004. As the Director of Database Architecture, his Oracle expertise is…
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Drew Turock
Chief of System Operations

Years of Experience: 33 years

A Founder and the Chief of System Operations for Therap, Drew Turock has extensive experience as chief software…
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Larry Martin
Operations Manager

Years of Experience: 29 years

Larry Martin started at Therap in 2012 as an Operations Manager. He is responsible for the day to day operation of…
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Anthony G. Tobey
Chief Information Security Officer

Years of Experience: 26 years

Anthony G. Tobey joined Therap in 2010. Prior to joining Therap, Tony had been involved in Information Technology for…
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Ralph A. Howard, Jr
Director of Network Engineering

Years of Experience: 22 years

Ralph A. Howard, Jr. is one of the founders of Therap. Having been involved in the Information Technology field…
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Lisa Snyder
Director of Network Operations

Years of Experience: 25 years

Lisa Snyder is a Founder and the Director, Network Operations of Therap Services, LLC. She graduated with a B.S. in…
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Jennifer Yost

Jennifer Yost
Self-Advocate

Years of Experience: 2 years

My name is Jennifer Yost . I live in Frewsburg, NY, in a small 3 bed IRA home. I began using Therap in 2013…
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Lori Schneider

Lori Schneider
Self-Advocate

Years of Experience: 2 years

My name is Lori Schneider. I live in Jamestown, NY. I live in my own apartment within The Resource Center…
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