Web-Based Developmental Disabilities Services Documentation Applications


For providing services to individuals with developmental disabilities, The Land Of Enchantment, can be called the Land of Enhancement as providers in New Mexico use a HIPAA compliant, web-based Electronic Comprehensive Health Assessment Tool (eCHAT).

In addition to the health assessment capability, users in New Mexico use the Individual Data Forms, General Event Report, Secure Communications, Medication Administration Record, and Health Tracking Modules. This makes New Mexico a national leader in tracking individual health records in Therap.

Guidelines for Sharing Information within Therap

Individuals served on the Developmental Disabilities Waiver (DD Waiver) often have multiple agencies providing services. Similarly, individuals change agencies for all or some of their services. The following document has guidelines on how to share information between two organizations. Please download and read this document carefully.

Register your agency with Therap Services

This is the first step you will need to take. To register with Therap, all agencies are required to complete a Provider Self Provisioning or PSP, which will require entering some basic agency information like address and phone numbers, and identifying who will be your agency’s Provider Administrators (PA). The total process of PSP is explained in a document available here.

Recorded Webinar on Therap General Event Reports for New Mexico

Justin Brockie presents a webinar looking at how Significant Event Reports will shift to Therap General Event Reports. View Webinar on YouTube

General Events Reporting


Self enrollment Quick Guide

Create your own user account…

With the Self Enroll login, you can login to Therap and create an account for yourself. The Provider Administrator can then login to their account and activate your account. Click here to view the Quick Guide for creating an account using the Self Enroll login. This Quick Guide is specifically for Program Managers or those directed by the Developmental Disabilities Program, to set up a user account in their system.

Account Setup for Others

Please contact the Provider Administrator of the specific agency you wish to have access to.

Admin Password Reset Request

If you are the Provider Admin./Super Admin. at your agency, please speak to another Provider Admin. who can reset your password for you. If other Provider Admins. are unavailable at the time, if you are the only one, then please send us a signed request on company letterhead via fax to 203-721-6102. This request should include a direct call back number so that we may give you your login information securely. If your agency has been left with no Provider Admins then the Executive Director of your agency would need to send the signed request as mentioned above.

New Mexico Specific Training Materials

(DDSD Aspiration Risk Screening Tool, Medication Administration Assessment Tool and more)

Oversight Agencies & Information Sharing

An Oversight Agency is an organization which oversees other agencies providing services to Individuals. The agencies and the Oversight Agency can share information about the individuals and the services. For example, State DDSD office is an Oversight Agency. State DDSD office oversees providers providing services to Individuals within the state.

Therap Health Tracking

The Health Tracking module in Therap allows users to efficiently track different categories of health data and create detailed or monthly reports. It gives a flexible way to record and follow up on medical issues such as Vital Signs, Blood Glucose, and Medication History among others.

Medication Administration Records (MAR)

With the new Medical Administration Records (MAR) module, users are able to track when a medication has been administered to an individual along with any comments. On the MAR, all current medications for the individual appear on a monthly grid. Users can specify each medication’s scheduled times. Medications can then be administered as per schedule and recorded during each shift. Monthly MAR reports can be generated and exported to PDF and Excel formats. This includes information such as Medication Name, Serving Time, Administered By, and Comments among others. Users can also print a blank copy of the monthly MAR grid or a filled-in grid as needed.

Get in Touch

Contact any of the listed people from Therap if you have questions about our services, pricing or if you are having trouble with anything in Therap. We’ll be happy to hear from you! Write to us, if you prefer.

Jeff Case

Central Region


Deborah Brito

Senior Training &


Maureen Noonan

Director of
Customer Support


Leah Marshall

Senior Training &


Heather Thornton

Billing Specialist


Brie Nihan

Billing Support


Justin Brockie

Chief Operating Officer


Peter H. O'Meara

Director of
Government Relations


Jeff Covington

State Project


Sazzad Rafique

Chief of
Software Design


William Jones

William Jones

Director of Quality
Assurance and Early
Intervention Services,

Tobosa Developmental Services

Justin Stewart

Medical/IT Coordinator

A Better Way of Living

Therap’s Help and Support Site Contacts for DDSD:

Hernando Martinez,
Statewide Therap Administrator
Kathy Baker,
Statewide Therap Administrator
Ellen Hardman,
Therap Metro Lead
Steve Moyers,
Therap Metro Lead
Hayden Debra,
Therap Metro Lead
Suzanne Welch,
Therap Regional Lead
Judith Pierce,
Cathy Saxton,
Therap Regional Lead
Michele Groblebe,
Maria Sanders,
Therap Regional Lead
Tel:575-624-6100 x120
Cindy Hoefs,
Randall Cahall,
Therap Regional Lead
Amy Fox,