Support Newsletter
February-2007		  
     
Help Links
Therap Home
Live Chat
Training Materials (Beta)
Walkabouts
Tutorials
Overviews
Quick Guides (Beta)
Offline Forms
Training Classes, Presentations and User Group Meetings
Justin’s Blog
  Animated Tutorials  
FirstPage
Health Tracking
Secure Communications
General Event Reports
T-Logs

 
  A Complete list of Animated Tutorials  
Quick Guides
 
Quick Start
Self Enroll
Training Checklist for DSPs
GER Roles

 
  A Complete list of Quick Guides  
  Walkabouts  
 
Therap FirstPage
T-Notes
Creating an Individual Service Plan
ISP Template Library

 
  A Complete list of Animated Tutorials  

 
Individual Service Plans
More Powerful in 7.0
The Individual Service Plan (ISP) is one of the most flexible and useful applications offered by Therap Services. The module allows tracking of individuals’ teaching skills programs as well as generating the necessary accompanying reports. The ISP module can also comfortably act as a shift “checklist” to ensure that the Direct Support Professionals (DSPs) have attended to a particular individual’s needs, as well as being a place for a running log. Tt is extremely helpful in goal-tracking for both residential and day program settings.

In addition to the previously supported scoring methods (level of independence, completion, yes/no etc.), the 7.0 version of ISPs will include the option to define new scoring methods as they are needed. The application takes a wizard type approach in taking the users through the steps of choosing method names, number of fields and other attributes.

The powerful ISP application supports two types of reports: Programmatic and Clinician. A programmatic report will generate averages for the time period chosen—from daily to annually. A report will automatically compare the averages to the baseline and the previous interval, and will also allow for typewritten comments and recommendations for the period. The clinician’s report will organize the typed commentary, location, and the hours and duration, of the tracked activities. Both reports will also display in a nice printable form to be added to one’s quarterly or monthly report. In the 7.0 version of the application, users will now be able to produce both clinician and programmatic reports on all of an individual's service plans at once if they choose, as well as create an archived time/date stamped report to be stored and searchable within the system. As with other reporting within Therap, users will be able to export these reports in both pdf and Microsoft Excel formats.

One of the notable features added in the 7.0 version is the ISP Template Library. This feature allows you to create service plan templates. Templates can be created for frequently used teaching strategies and applied to more than one individual, remaining editable and stored for later use. When entering a new plan for an individual, staff members can pull out plans from this library and personalize it based on the specific needs of a particular individual. Users are able to save ISP templates as a ‘draft’ to be completed later or ‘publish it’ when complete. Draft templates can be deleted and published ones can also be discontinued.

The 7.0 version of the application has been released online. Please try it out and let us know what you think.
 
Email and Live Chat Support
If you need help while working with one or more Therap applications, you can write to Therap Customer Support directly by clicking on the <<Feedback>> link on the footer of every Therap application page. Users should hear back from us within 24 hours.

You can also use this option to let us know about problems with the system that you may have found or to suggest changes that would be helpful for you. We recommend that you use this option extensively as it automatically sends us additional information about the applications being used to help us better diagnose your problems and offer prompt solutions.

While Feedback emails are a good way of getting help within a reasonable amount of time, for instant answers to your questions, you can log on to a Live Chat session. Or once you have logged in, Live Chat appears on the top right hand corner of your FirstPage.

We are working towards 24X7 assistance but if you do not find someone online to chat with, please leave us an offline message describing your problem. You will receive a response within 24 hours.


Support Newsletter, February-2007



Application Focus
Working with Therap Training Reports
Sticky notes for electronic forms!

Many of us like to use sticky notes while working with paper documents. They are easy, simple and can be very effective. Wouldn’t it be nice if such an option existed for electronic Therap forms? Now they do! In the 7.0 version of Therap, T-Notes are available to act as the virtual sticky notes so many of our users requested.

These T- notes can be created and removed easily from various forms by any user at any time. You may use these to convey small pieces of information or to make notes for yourself or for other users working with a particular form.

This feature is currently available with the following modules: IDF, ISP, ISP Template Library and GER. We will extend it to other modules in the future depending on your feedback. No additional roles are required to attach or remove a T-Note and anyone who views the corresponding form can also view the T-Notes. Try them out. We hope you like this new addition.

 
 
How can I shift an individual from one program to another?
  
 
If you are a provider administrator at your agency, you can easily shift an individual from one program to another. Click on 'Individual List (by program)' in your FirstPage and select a program from the 'Program Name' section of the 'Select Program' page. Then select an individual's name from the 'Individual List' page; this will take you to the 'Update Program List' page. The programs in which the individual is currently enrolled in will be checked. Clear the check box of program from which you want to remove the individual. A discharge date box will appear on the form. Enter the discharge date here. The enrollment date for the new Program will be entered as soon as you click the check box of the new program to which you are assigning the individual. Finally, click on 'Save' button at the bottom of the page to save the modifications. The individual's records will be shifted to the new program.

 
Therap Training
Learn to get the best out of Therap
Therap offers a number of interactive animated tutorials and walkabouts which the users can use to train themselves on different Therap modules. You can find these resources at www.therapservices.net/training/beta.

Sign up for a free Training Class
IS-ISP-101: Individual Service Plans 7.0
IS-ISP-101: Billing in Therap 7.0
IS-ISP-102:Collecting Attendance Billing Data in Therap 7.0
IS-TH-131: Introduction to Therap for Nurses
IS-TL-101: T-Logs
IS-ET-101: Introduction to Supported Employment Tracking
IS-TH-151: Introduction to Therap for Supervisors
IS-SC-101: Secure Communications
Log onto www.TherapServices.net for a complete list of classes

 

In addition to the animated tutorials, Therap offers a series of Quick Guides which you can use for quick references while working with different Therap modules. Please visit

www.therapservices.net/training/quickguides/index.php for the list of available Quick Guides. You may also sign up for a Live Training class at www.therapservices.net/training. All you need is a high speed internet connection and a telephone. You can either join in individually or use a speakerphone and projector to have a whole group of staff trained at once.

After signing up for a Live Training class, a member of Therap Services Customer Support will contact you to schedule a web conference at your convenience.  Once a date and time are confirmed, you will then be sent instructions on accessing the conference through our online web conferencing service. You tell us when works best for you. Is it at an afternoon shift change? Is it at night? We know that you run a 24 hour operation and we want to make it easy and convenient for you.

All Training resources and services are available free of charge for all existing and potential Therap users.

For more information on Therap Training, please fill out an information request at www.TherapServices.net or call us at (203) 596 7553.


Therap Services, LLC.
562 Watertown Avenue, Suite 3, Waterbury, CT 06708-2240
Phone: (203) 596-7553 • www.TherapServices.net