Archive for December, 2010
Periodically I try a new app or program just to see what everyone is talking about.
Justin had written about Foursquare and I had read articles about it, so I decided to give it a try.
We have been playing around with mobile apps at Therap. We already have the first one out regarding viewing t-logs. I wanted to get some experience with a leading app with a gps integration – which foursquare did.
I should first point out that my kids and I had fun with it. We were walking around my parents community and a local mall trying to win points or badges or whatever we could find. We found a tip for a store which provided a free sample of shampoo. We also found some discount coupons for stores which didn’t have anything we wanted to buy.
In general, the GPS accurately identified where we were. However, often someone had entered a store as hundreds of meters away from where the store really was located. This was of interest to me – because if we are thinking of adding GPS on mobile phones to Therap – we may accurately be able to tell latitude and longitude or address, but perhaps not what store or activity is really at a location.
I now have 5 badges. I have lots of points, although I have no idea what one does with them. I have still not figured out how to get mayorships. I am looking forward to learning more about foursquare and other aps when I return to NY.
However thats not my New Year’s Resolution.
I am getting used to this.
I spoke with the hotel for the February 8-10, 2011 National Provider Administration Conference and it has switched from a Holiday Inn to a Ramada (actually as of today its still neither). It is the same hotel – just a new name.
Having seen this happen now in if I can remember
Kansas City, Missouri – Holiday Inn to Ramada
Burnsville, Minnnesota – Holiday Inn on way to becoming a Best Western
Southbury Connecticut – Hilton to Crowne Plaza (which was accompanied by jack hammers for the new waterfall).
I think there may have been another – but I can’t remember.
Apparently Holiday Inn is requiring franchises to provide things like lunch at the restaurant (which isn’t an issue for Therap as we generally provide snacks and lunch).
My goal is to continue to find clean hotels with good function rooms at as low a cost as possible in locations people can drive to or fly at low cost.
If you have any questions on the 2011 Provider Administration Conference in Fishkill let us know. We also have reserved sleeping rooms in the Hilton Garden Inn across the parking lot.
Both hotels are including breakfast with their room rate.
There was a blog post by Carne Ross called “How Wikileaks Changes Things for Us All” at HBR.org.
Much of the blog post concerns governments and diplomacy. But at the end of the blog post he broadens the point about companies and individuals.
And here is the obvious implication, which reaches beyond governments
to companies and even to individuals. Thanks to Wikileaks, you can now
expect that day to come when your most private and candid communications
will appear for all to peruse. In preparation for that moment, you
better make sure that your private dealings match your public
declarations, if not perfectly then at least pretty close.
For companies and individuals as much as for governments, deeds will
henceforward have to match words. If they don’t, you can assume you will
suffer a Wikileaks crisis of your own, for it is from that discrepancy
(or hypocrisy, read another way) that Wikileaks finds its energy — and
other leakers will in the future. Like it or not, what has happened this
week is of profound importance, and its lessons are profoundly
There seem to be two broad areas here.
The first is how would I (or anyone) feel if everything I have written or emailed were posted online. Is there a discrepancy between what I have said to people and what I have written to other people. The biggest reason I would not want this data posted is because of tactical decisions in running a company. We try to be more open that many companies in what we post on the internet in terms of materials, user comments, blogs and more. But for example I would not want to post our source code for our software.
I also don’t think we should publish every sales presentation we make because it would not be fair to third parties if they felt every conversation they had with us was posted and they would also risk being badgered by salespeople from other companies. The reason is not that I have any problem with competing with other companies as I feel the more people see what we have compared to others the easier the decision is. So to some extent in a world of complete openness it would be interesting for all companies to share sales leads and let companies make informed choices. That is sort of what happens when purchasing data storage – both EMC and NetApp know that everyone is aware of each other and the market – and it makes for a very informed and educational puchasing process.
The second broad area that wikileaks raises is can one have private and hipaa secure data? Even in a world of paper the Pentagon Papers were copied and releases in 1971 by the New York Times. What about the fact that Geraldo Rivera did an investigative report at Willowbrook? There were many positive benefits of this – but it may have been considered technically illegal and an invasion of privacy.
What rights to privacy of data do people have. If someone (wikileaks or other) decides to publish online a medical study to show a particular drug results are not valid and they choose to print the details of individual trials to prove their case – where is the balance between rights to privacy and the information gained by showing a drug company (for example) didn’t do the right thing in trials. What about people trying to show that a particular school district is not properly serving people with disabilities. With the internet making it so easy for people to be journalists or publish what they choose to publish – the likelihood that various individual data gets out because someone thinks that they have a right to publish this data to prove a point exists.
When something like Wikileaks shows how easy it is to release data and
get publicity for it – does this create a mindset to others to try and
do this in other fields.
Someone might say – given all of this why should I use a system like Therap that seems more at risk than keeping the data to themselves. There are lots of reason’s why Therap makes sense: improving compliance, reducing costs, improving service, and the list goes on. But the fact is that data must be shared and maintained in some form other than in people’s minds and through verbal communication. Medicaid Inspector General’s require written proof of service delivery for example. So the following from a response to the HBR blog is not really an option
He talked about one country he dealt with that said they will not talk
to him on a phone, on a computer or via written word for communications.
The only way of communication that was acceptable to this country was
face to face conversation. The underlining story here is that no one can
trust technology, nor can they control it. So the next best bet is to
not use it for this type of high level diplomacy.
I have also
heard the same thing in the contracting world. World leaders, talking
with private military companies, and agreeing to contracts through
verbal agreement and a hand shake. Nothing written, no phone calls to
get intercepted, no computer stuff, just an agreement between two
Once you accept it has to be in some written form – you want your data on a system with activity tracking, physical security, multiple passwords, and all the other parts of the Therap infrastructure and system.
Therap will host a regional conference in Albuquerque, NM on June 1-2, 2011 in New Mexico.
This conference will have specific sessions for New Mexico agencies with the Department of Health Developmental Disabilities Supports Division.
In addition, there will be a focus on Therap health tracking and the Therap Comprehensive Health Assessment Tool at the conference. There will be sessions and tracks of particular interest to nurses and other health care professionals serving people with developmental disabilities.
The College of Direct Support will have sessions at this conference. College of Direct Support will highlight their courses and programs of interest to nurses and health care professionals.
This will somewhat serve as a 2011 Therap conference for Nurses. More information will be available on the website about the conference in 2011.
Provider adminstrators are continued to be encouraged to attend the Therap provider adminstration conference in Fishkill, NY in Feburary.
The conference will be at the Holiday Inn Jefferson St in Albuquerque.
Therap will be hosting a regional conference on April 25-26, 2011 at the Sheraton Dover, Delaware hotel.
There will be general sessions about Therap modules. There will also be sessions geared to Delaware agencies working with the Division of Developmental Disability Services.
Depending on discussions with providers in other local states including Maryland (and in particular the Eastern Shore) we may add some sessions on topics for other states.
We are also hosting a July Therap Regional Conference in Maryland at the Holiday Inn at BWI Airport in July.
We will be holding the next Side by Side technology conference with the College of Direct Support May 3-5 in St. Louis, Missouri.
This will be a good opportunity to learn about various Therap Services modules as well as information about CDS modules and their application. Linda Petrini and Web Footed Friends will be there to speak about Talintel.
There will be general Therap sessions of interest to agencies throughout the United States. There will also be Missouri and Illinois specific sessions or user group discussions.
As with recent Side-by-Side Conferences – there will be an optional package included for a local dinner and site of interest.
We will be posting information to help make choices about the different conferences which are offered. We continue to recommend that provider administrators attend the national provider administration conference in Fishkill, NY in February.