Richard's Blog

 Archive for the ‘Macbook’ Category

I had recently bought my kids some apple computers. After all of my adult life in the PC world I had finally decided to give a Mac a try.

Actually my early computer experiences included fortran and a Data General MV8000. But those those were even before PC’s existed.

I had heard that Apple and Macbooks were great for kids and had good graphics.  But I think what had finally caused me to change was dealing with the service reps for all of the virus protection needed for pc’s.

What has most surprised me about Apple was their customer service. We purchased their $99 one-to-one support package. This gives us one year of unlimited one on one service.  We have now taken several classes.  Today my daughter put up her first web page.  So far its one page with a couple of you tube links to Miley Cyrus – but its a good learning experience.

What a difference this type of service from Apple has made in understanding how macs are different from PC’s and how to use their various features.

Once again, a high level of personal touch really makes a difference in customer support.