Customer Support Blog

Its exciting just announcing it, and with a new venue, and new applications and features to talk about, we know it’ll be doubly exciting being there! We have set the dates January 28-30, 2014 for the upcoming National Conference.

We are now accepting proposals from our users who are eager to present there, to share their knowledge about how to improve documentation, reduce costs, conduct an efficient support team, and many other areas of expertise. So, here are a few links to get more information about the event! Hope to see you all there.

Conference Page – Include a Flyer, and Online Registration
Call for Presentations – Guidelines on How to Approach
Holiday Inn CoCo Key Resort – The Venue for the National Conference 2014

One of my favorite bits in visiting different agencies is viewing all the incredible art work created by individuals ~ there are so many brilliant artists!! Here is a growing sample from this spring alone:

Steampunk working clock at Northeast ARC, MA ~ 5/2013

Mixed Media Collage at Northeast ARC ~ 5/2013

Our team has been making strides in the Commonwealth of Massachusetts. I have had the pleasure to work with Northeast ARC in Danvers, Cardinal Cushing Centers in Hanover and Victory Human Services in Dorchester. The Therap team has been working with a host of other providers in the state prior to my coming on board.

We have recently been involved in the Health Meet initiative, working with nursing staff from various ARCs including the Berkshire County ARC. We’ve held User Group Meetings on the Cape, in Western Mass and on the North Shore.  Ken, Peter and I will be attending the MAAPs Conference in Marlborough on May 3rd and look forward to talking with future Therapites.

While it is important to welcome new Therap Customers to the Therapverse and recognize the work you’ve all been doing, I wish to also take a moment to reflect on the events that took place at the Boston Marathon.

Boston is the beating heart of New England ~ it is a city full of history, progressive thinkers and every day comedians. It consists of hard working people from all backgrounds who, despite their exterior gruffness, will have each other’s backs and continue to work ‘wicked hard’ to persevere. We’ve heard a lot of testimony this week that speaks to that ethic and determination.

There’s a saying about New Englanders, we’re ‘stoic’; it takes us a while to warm up but once we do, we’ll be friends for life.

You are all in our thoughts and we are proud to have you as neighbors, hopefully one day we’ll know some of you as friends within the ‘Therapverse’. 

Back to my desk to give blogging another go!

The year has been full of travel and meeting with great groups of staff across the nation. Although I am typically in the states of New York and Massachusetts training staff on use of Therap, I have luckily squeezed in trips to North Dakota, New Mexico, Kansas City- MO, California, North & South Carolina, Georgia, Florida and most recently Arkansas. Random pics of special people & places will be posted. My personal motto is to not carry any expectations as the most random places tend to be the most interesting!

I continue to be impressed by the commitment and positive attitudes of the staff that we meet in our training sessions. There is such a passion for supporting Individuals with Disabilities and a desire to improve communication and team work!

Now, you can win free Conference registrations, hotel bookings, air tickets and many more with Therap Points Program.

Therap Points Program page and the brochure includes a detailed list of tasks you may complete to earn these points. Below are some of these tasks to get you started.

Become a Certified Therap Trainer

• Take a test and become a Certified Trainer to earn 1,000 points.
• Blog or comment on the Certied Trainers’ site to earn 5 points every time. Weekly blogging scores you even higher.

Link to Therap from your agency’s website

• Earn between 500 – 1500 points by putting Therap’s button/link on your agency’s webpages.
• Visit our website for button designs and their codes.

Connect on Facebook or Youtube

• Earn 10 points for each “Like” on our Facebook and each subscription to our Youtube page from your agency.

Earn BIG with a Cost Savings Study

• Earn 10,000 points by conducting a formal study at your agency to analyze cost savings from using Therap.

Sign up now!

Therap Password App is now available for the Amazon Kindle Store

Product Features

• Change Passwords of Therap users
• Locked Users are also displayed in user list
• Automatically activates locked user on password reset

CCHIT Session Time-out Configuration

Therap 2013.1 release enables Agency Administrators and other authorized Users to Customize Session Time-out. As an important step towards CCHIT Compliance, Therap enables agencies to configure a time between 15 to 60 minutes after which the session time will run out.

California, New York
For everyone interested in meeting other users from their regions to discuss the Therap system in order to get a better understanding of it, there are User Group Meetings coming up this February.
View List of User Groups

New/Interested Providers
For agencies who are new to Therap, you could attend User Group Meetings or the Therap Information Sessions. These free sessions are especially suitable for those who just want to find out about Therap’s suite of applications for intellectual and developmental disabilities services. There are information sessions taking place in Illinois, Alaska, Michigan and California.
View List of Therap Information Sessions

Related:
Therap Services in Illinois
Therap Services in Michigan
Therap Services in New York
Therap Services in Alaska
Therap Services in California