Customer Support Blog

Therap’s regional conference in Elmira, New York is taking place in three weeks, from May 15-16. The early bird registration will remain open for another week, till next Tuesday, May 1. Registering before that will get you a discount on fees.

The event will be a good place to learn about Therap’s individual support documentation and reporting, electronic health records (EHR) and secure communications software for the developmental disability community in New York.

For event details & registration, please click here.

We, Therapinas (We, the ladies in Therap, proudly call ourselves Therapinas ) in BD, greeted our Bengali new year in a traditional colorful way. We call this day Pôhela Boishakh (পহেলা বৈশাখ Pôhela Boishakh or পয়লা বৈশাখ Pôela Boishakh). It’s the first day of the Bengali Calendar occuring on 14th April in English calendar.

We also celebrated Women’s Day with flower And we are always ready for a photo session

The Purpose of Medications entered into the Medication History forms of Individuals can now be viewed in Therap MAR forms. The information will be automatically pulled in from Therap Medication Histories.

The feature will be helpful for staff viewing and recording medication administration on MAR forms.

Therap’s regional conference in Elmira, New York will be taking place from May 15-16, this year. This will be an excellent place for existing and potential Therap users in New York to meet with the Therap experts and learn about Therap’s electronic documentation and record management system for the New York developmental disability community.

The training intensive event will include beginner, intermediate, and advanced level training sessions conducted by Therap experts on various Therap modules. There will also be interactive discussions and idea sharing on various industry related topics, such as Quality assurance, audit management, IRMA, 1115 Waiver and CHOICES.

Conference highlights will include sessions on:

• Therap’s New York specific forms and features
  (e.g. OPWDD 147 and 148, ISP and Habilitation Plans and MSC Notes)
• Therap’s health tracking modules for appointments, seizures, lab tests, vital signs, and medication histories
• Therap Medication Administration Records (MAR)
• Quality Assurance and Management Reports
• Therap electronic billing, service authorizations and claim tracking
• User Discussions on IRMA, CHOICES, 1115 Waiver, Hab. Plans., and Form 149.

For event details please visit our conference page.

Therap’s regional conference in Dover, Delaware, is taking place next month, from May 9-10. The early bird registration for the event will remain open till next week, Wednesday, April 25th. Registering before that will get you a discount on fees.

Also, the option to get the Therap block rate at the Sheraton Dover Hotel will be closing this Friday, April 20th. So if you are planning on attending this conference and looking to save, this would be a good time to register and book your hotel room.

The conference will be a good place to learn about recent developments in Individual support documentation and reporting, electronic health records (EHR) and training management from the technology leader in the developmental disabilities field.

The training intensive event will include beginner, intermediate, and advanced level sessions conducted by Therap experts on various Therap modules. Conference highlights will include sessions on:

• Therap’s health tracking modules for appointments, seizures, lab tests, vital signs, and medication histories
• Therap Medication Administration Records (MAR)
• Therap Individual Service Plans (ISP)
• Hands on training on different other modules including Therap GERs (incident reports), Time Tracking, Secure Communications and Training Management
• Therap electronic billing, service authorizations and claim tracking

Please check back on our website for session schedule and to register for the conference. You may also follow the event on Facebook.

Therap’s Billing module allows setting up of the Billing Provider with detailed information which includes information such as Provider NPI Number, Medicaid Provider number, Provider address, contact details among other information.

For more information on creating and managing Billing Providers please refer to the following link:
http://support.therapservices.net/display/documentation/Create+and+Manage+Billing+Providers

Greetings all!

I write this as my one-month anniversary at Therap Services approaches…being the sentimental person I am, I of course have been reflecting on this significant change in my life and the stand out moments so far.

My first weeks have been spent in Western New York and in my current home state – Maine. I’ve found myself feeling a strong sense of gratitude for the warm welcomes and learning opportunities from my team mates and the providers I have met. As a newbie Therapite, what strikes me most is the positive reactions we receive when presenting Therap Services to new users; “Awesome”, “I can’t wait til we go live, it’ll be so much better!”, “Using Therap will save us so much time”.  And most especially, when seasoned staff come into the training class stating – “I know nothing about computers” with a look of trepidation on their face, only to have those staff share at the end of the class – “I know now that I can do this and it will benefit my work”.  That statement sums up why we are so excited about the system we are sharing with you – our customers in the field.

We at Therap are gearing up for a busy season ahead, full of visiting providers and hosting conferences all across the US. Our customer support team continues to grow as we meet the needs of the providers. In the weeks ahead I look forward to returning to Western New York, meeting more providers out in the field and will strive to elicit a positive response from those new users (staff) we support!

~ Leah

Therap’s system for States and County offices for developmental disability services provides administrators with the option to create waivers and then define multiple slots for those waivers, which can be assigned to eligible individuals.

Central Office Staff, Program Administrator and Program Managers are able to request waiver slots for particular individuals, by completing standard question checklists and specifying services to be covered by the slot.  Users can place slot requests on the waiting list.

Once a slot request has been approved, waiver slots can also be transferred from one waiver to another as needed.

The application provides users with the additional option to view detailed Slot information of all the Waivers in their Region.

A Funding Source is a person or entity paying the bills for one or more Individuals. Using the administrative section of Therap’s Billing Module, users will be able to set up their payer (e.g. Florida Medicaid, KMAP, eMedNY, DMAP etc) by creating Funding Source.

For more information on creating and managing Funding Source please click on the following link:
http://support.therapservices.net/display/documentation/Create+and+Manage+Funding+Sources

The administrative section of the Billing Module allow users to maintain a list of Services (e.g. Adult Day Training, Res Hab Supervised IRA, PREVOC, ICF etc) provided by the agency to their Individuals by creating Service Description/Code.

The Service Descripton/Code contains fields such as Diagnosis/Code Pointer, Procedure Modifier, Unit Rate structure with date ranges amoong other fields.

These Description/Code are later used while creating Service Authorizations. Once a Service Description/Code is used, users will not be able to delete that particular Service Description/Code.

For more information on managing Service Description/Code please click on the following link:
http://support.therapservices.net/display/documentation/Create+and+Manage+Service+Description+or+Code