Happy Thanksgiving and Happy Billing!


    Hopefully by now everyone is working out the “kinks” in their ICD-10 codes. I have learned from other providers that a “parent” diagnosis of an Intellectual Disability is needed (F70, F71, F72, etc.) instead of a diagnosis of autism or other disabilities. In order to get paid for a service that is strictly for individuals with intellectual disabilities, you must have a diagnosis of an intellectual disability. If you do not have a primary diagnosis, you need to get one as soon as possible. So far, we have had smooth billing! Hope everyone else is having success as well!


    By |November 19th, 2015|Categories: Kristy Dominy's Posts, Uncategorized|Tags: , , , |

    Certified Trainer Reminders for 2016

    Hi All,
    I certainly hope your day /week is off to a fantastic start! This is just a friendly reminder to take a look at your Certified Trainer Checklist and confirm that you have done what’s needed to maintain your certification OR at least verify you’re on track to meet the requirements prior to its expiration. I’ve included the certified trainer checklist below:

    I am planning for 2016 and want to ensure I have all your webinar topics, dates, times logged and posted on our website. You can literally train in just about any Therap related modules and/ or industry topics (i.e. ICD-10, State specific regs, Transitioning to an Electronic Health Record system, HIPPA, etc..)

    Just so you know, your webinars and blogs […]

    By |November 10th, 2015|Categories: Uncategorized|

    ICD10 Codes Causing Issues

    For any providers who have not billed using the new ICD10 codes, claims that include diagnosis codes for unspecified intellectual disabilities are not being paid. I also spoke with a local physician who is having trouble with his billing because he stated that he has to know the cause of the illness before he can select the correct diagnosis code. For example, if a patient has pharyngitis, he would need to know if it is bacterial or viral. So more tests have to be order in order to select the right code – there is no unspecified code anymore. But, while he is ordering the additional (and costly) tests, he cannot bill the current appointment because he is awaiting the […]

    By |October 28th, 2015|Categories: Uncategorized|

    Becoming a New Therap Trainer

    I just wanted to take a moment and say I’m so honored to finally join the Therap Certified Trainer team. I can’t wait to get blog posts going and schedule some webinars in the future. I know there is so much more for me to learn, and I’m excited for this new adventure. My favorite part of Therap has always been training new employees and spreading excitement about the system, so I’m looking forward to reaching more users and sharing some methods we use in our agency here in Hunterdon County, NJ.

    Chat soon!

    By |October 26th, 2015|Categories: Uncategorized|

    Tips for Presentations/Overview of Cert. Trainer Program

    Hi Trainers!
    I certainly hope you enjoyed the webinar regarding the certified trainer program and tips for preparing for your presentations. As I was creating the PowerPoint for this webinar, I deviated slightly from what the topic suggested as it was a great chance to speak to new and old trainers alike. I couldn’t pass up that opportunity so, thank you for hanging in there!
    I certainly hope that the “orientation” piece was a great refresher for some and covered any lingering questions for new Trainers. Speaking of “New” we have about 10+ new trainers added to the program since January. OWW!!! Please take an opportunity to reach out to them and give any useful advice ( I will create a separate […]

    By |September 30th, 2015|Categories: Uncategorized|

    ICD-10 Conversion

    In less than a week, the transition from ICD-9 number to ICD-10 will be fully implemented through CMS. I hope everyone is ready and has mapped their diagnosis codes on their prior authorizations. Therap updated the billing module through the 2015.0.24 update to meet these standards. For more information, you can read the release notes posted on the Therap web site. Happy claims everyone!

    For more information on the transition: https://www.cms.gov/Medicare/Coding/ICD10/ProviderResources.html?gclid=CLeJhveqksgCFUg7gQodojkO8A

    By |September 25th, 2015|Categories: Uncategorized|

    How to incorporate the Individual Home Page at your agency

    Lorelei Glenn, Certified Trainer, did an AMAZING job walking Therap users through the Individual home page. The individual home page allows users to find and document a wide range of person-centered information regarding an Individual’s background, support plans, health information, incident reporting and activities. Lorelei really showed how the Individual Home Page is a “One Stop Shop” for staff and administrators alike!

    If you missed the live webinar, we recorded it JUST for you! Enjoy!

    By |September 22nd, 2015|Categories: Uncategorized|

    You’ve got to fight for your right to…know exactly who has looked at your PHI!

    Last month I had the great pleasure to join with some of the nation’s most esteemed Therap users along with many fantastic Therap employees. It was the perfect storm of a Therap nerd in a Therap candy shop! What more could I ask from life? It was an awesome couple of days of discussion and insight into the plethora of Therap features and developments. Some people have stamp collections, some go to comic book conventions; I have Therap conferences. Don’t judge.

    One day, the topic of how do you grant access to state auditors came up and I nonchalantly stated ‘we have set up generic reviewer accounts…’ And a communal gasp sucked the air out of the room. Murmurs could be […]

    By |September 14th, 2015|Categories: Uncategorized|

    What Everyone’s Talking About In The Certified Trainer World

    Hi Certified Trainers,

    Can you believe that we are more than half-way through the year? I want to extend a huge “Thank You” for all the webinars that have been conducted to date. We have had some very high registration number and positive feedback surrounding the webinars presented. I owe all the presenters a special “Thank You” for your time and efforts as it relates to supporting our Therap community.

    For the second half of this year, I would like to continue the momentum. If you haven’t scheduled your webinars to fulfill your certification, please forward your topic(s), date(s), and time(s) as soon as possible.

    What Everyone’s Talking About In The Certified Trainer World: Conferences and Webinars

    Here are some great topic ideas:

    • Creative […]

    By |July 22nd, 2015|Categories: Uncategorized|Tags: , |

    ISP Program Fun

    Mary Lawson, a Therap Certified Trainer, presented operative methods to use Therap to track effective, efficient service provisions using the ISP Program Module. The ISP program module is one of the most flexible modules within Therap, thus this webinar is sure to be informative. Mary showed how to export data from a clinician report and create a pivot table to analyze isp data. I certainly hope you enjoy!

    By |July 22nd, 2015|Categories: Uncategorized|

    Behavior Tracking Basics

    Today, Deanna covered the Behaviors Support Plan (BSP), Behaviors Event Record (BER), and the Time Tracking module. Below is a link to the recorded webinar for your reference. Also, I’ve included links to the user guides for the aforementioned modules:

    Recorded Webinar:

    BSP: http://support.therapservices.net/display/documentation/Create+New+Behavior+Plan
    BER (reporting a behavior has occurred): http://support.therapservices.net/display/documentation/Enter+Behavior+Event+Record
    Time Tracking: http://support.therapservices.net/display/documentation/Time+Tracking+For+Administrators

    If you have additional questions or concerns, please feel free to reach out to me directly!

    Thank you for attending and have a great day!

    By |July 6th, 2015|Categories: Uncategorized|

    Quality Assurance for Billing

    Hi All,
    We have a wonderful webinar published on Therap’s Youtube page which covers “How to use Therap to Support Billing” . The presenter, Jide Amosu, is a Certified Trainer as well as the Financial Analyst for Capital Hill Day Services. Jide walked attendees through a successful system check and balance for billing by running ISP data reports and attendance reports to support billable services. While there are many approaches to preventing under and/or over billing, Jide did a great job highlighting his agency’s approach to preventing recoupment, over-billing, and under-billing.

    I hope everyone enjoys this video as much as I. If you are interesting in using the excel template within the recording, please feel free to email me directly (chelsea.newby@therapservices.net).





    By |June 10th, 2015|Categories: Uncategorized|Tags: , , , |

    New Release Notes Webinar

    Good Morning,
    We held a webinar on 5/15 to welcome all of your new Certified Trainers and to review the New Release notes published via Therapservices.net. If you haven’t had the opportunity to read through the notes, this webinar will provide a great overview of the many updates contained within the 2015.0 release.

    After viewing all the great updates we have planned, please access your BETA account to test out all the new features (They are AWESOME!). Here is an overview of BETA including instructions for access your BETA account via https://beta.therapservices.net :



    By |June 2nd, 2015|Categories: Uncategorized|

    New Mexico Regional Conference

    We just got back on Friday after getting to TRAIN at the Regional Conference in Albuquerque, New Mexico.  It was great to see some returning faces from last year and to meet some new people as well.  I feel like over all the conference was great and it added an avenue for fellow Therap Guru’s to brainstorm and trouble shoot.  I feel like New Mexico is well on it’s way up in the Therap world.  The state as a whole seems to be using Therap much more that what it is mandated for.  There of course are some that have not caught on to all of it’s capabilities, but also many that have.

    So, just wanted to touch base and say that […]

    By |June 1st, 2015|Categories: Uncategorized|Tags: , , , |

    Hell Week= Surprise Week

    Every year we hold an agency wide Therap training for our staff. This consists of six, roughly 12 hour, days of 1.5 hour class sessions. As you might expect by day three the instructors, myself and one other, are having nightmares about the sessions. We have been doing these trainings, whether its review or new material, for the last four years and have always had the staff logging on to Therap and following along. So, for the last three years we have had trainings where the staff stare at a computer screen while myself and the other instructor drone on and on. But not this year, this year we decided to shake things up a bit.

    This year we decided not […]

    By |May 28th, 2015|Categories: Posts, Uncategorized|Tags: , , , , |

    Using Therap to Support Georgia Specific Documentation Requirements

    I am positive all my GEORGIA Therap users have had questions surrounding how to document within Therap and still remain in compliance w/ DBHDD. Well, thanks to Kristy Dominy, Certified Trainer, we have a step-by-step guide to remaining in compliance.  Below is the youtube recording of Kristy going through her Georgia Specific Documentation Power Point. Additionally,  I’ve linked an outline of how Therap meets Georgia’s Electronic Signature Policy.





    GA-Secure Electronic Signature 120312 (therap doc)

    By |May 21st, 2015|Categories: Uncategorized|

    Let’s Welcome Thomas to the Team

    Hi Certified Trainers and Therapites,

    Please join me in welcoming Thomas Skurja to the Certified Trainer family!! I’m very excited to add another Geaogian to the team!!!! In additional to your Therap knowledge, your humor will be a great addition to the team!!


    Welcome aboard!

    By |May 20th, 2015|Categories: Uncategorized|Tags: , , |

    A Day in the Life of a Therap Administrator

    Hi All,
    As promised, the webinar titled “A Day in the Life of a Therap Administrator” has been published to YouTube. This webinar was lead by Kristen Thompson, Certified Trainer. This webinar is an excellent resource for both new and existing Therap administrators as it assist with internal quality assurance efforts. Overall, this webinar walks administrators through the actions needed to maintain compliance within the confines of your agency’s quality standard.






    Should you have additional questions, please reach out to Kristen Thompson, certified trainer or myself.

    Have a fantastic day!

    Chelsea Newby, M.P.A
    Training and Implementation Specialist

    By |May 19th, 2015|Categories: Quality Assurance, Uncategorized|Tags: , , , |

    To Say “HI” and my frustration with Outrageous Deadlines

    So, to begin with I wanted to say, “HI!”  I am a newly (since March) Certified Trainer.  This is my first blog post.  But I am eyebrow deep in this new Therap project I have started and thought I would take a quick breath of fresh air (while madly treading my feet) and say hi.   I am guessing that someone is saying – “well, here comes the details of this new (to this blog) person” to themselves.  I would hate to disappoint, so I will tell you a little about myself and HOPE that at least ONE person said that to themselves….

    I am Jessica D. Dunn.  I work at Tobosa Developmental Services in Roswell NM.  (Yes, we have aliens; and […]

    By |April 27th, 2015|Categories: Uncategorized|Tags: , , |

    A Day in The Life of a Therap Adminstrator……

    Today, certified trainer, Kristen Thompson covered a stellar webinar surrounding a day in the life of a super busy, Therap administrator. There were 50+ attendees and some great feedback regarding all the great tips and tricks she’s learned over the years. Monitoring and compliance are key responsibilities of a Therap admin, so I would strongly encourage everyone to take a look and pass this webinar on to folks at your agency. I will let everyone when the recording has been posted!

    Have a spectacular day!!!

    By |April 13th, 2015|Categories: Uncategorized|