What Everyone’s Talking About In The Certified Trainer World

    Hi Certified Trainers,

    Can you believe that we are more than half-way through the year? I want to extend a huge “Thank You” for all the webinars that have been conducted to date. We have had some very high registration number and positive feedback surrounding the webinars presented. I owe all the presenters a special “Thank You” for your time and efforts as it relates to supporting our Therap community.

    For the second half of this year, I would like to continue the momentum. If you haven’t scheduled your webinars to fulfill your certification, please forward your topic(s), date(s), and time(s) as soon as possible.

    What Everyone’s Talking About In The Certified Trainer World: Conferences and Webinars

    Here are some great topic ideas:

    • Creative […]

    By |July 22nd, 2015|Categories: Uncategorized|Tags: , |

    ISP Program Fun

    Mary Lawson, a Therap Certified Trainer, presented operative methods to use Therap to track effective, efficient service provisions using the ISP Program Module. The ISP program module is one of the most flexible modules within Therap, thus this webinar is sure to be informative. Mary showed how to export data from a clinician report and create a pivot table to analyze isp data. I certainly hope you enjoy!

    By |July 22nd, 2015|Categories: Uncategorized|

    Behavior Tracking Basics

    Today, Deanna covered the Behaviors Support Plan (BSP), Behaviors Event Record (BER), and the Time Tracking module. Below is a link to the recorded webinar for your reference. Also, I’ve included links to the user guides for the aforementioned modules:

    Recorded Webinar:

    BSP: http://support.therapservices.net/display/documentation/Create+New+Behavior+Plan
    BER (reporting a behavior has occurred): http://support.therapservices.net/display/documentation/Enter+Behavior+Event+Record
    Time Tracking: http://support.therapservices.net/display/documentation/Time+Tracking+For+Administrators

    If you have additional questions or concerns, please feel free to reach out to me directly!

    Thank you for attending and have a great day!

    By |July 6th, 2015|Categories: Uncategorized|

    Quality Assurance for Billing

    Hi All,
    We have a wonderful webinar published on Therap’s Youtube page which covers “How to use Therap to Support Billing” . The presenter, Jide Amosu, is a Certified Trainer as well as the Financial Analyst for Capital Hill Day Services. Jide walked attendees through a successful system check and balance for billing by running ISP data reports and attendance reports to support billable services. While there are many approaches to preventing under and/or over billing, Jide did a great job highlighting his agency’s approach to preventing recoupment, over-billing, and under-billing.

    I hope everyone enjoys this video as much as I. If you are interesting in using the excel template within the recording, please feel free to email me directly (chelsea.newby@therapservices.net).





    By |June 10th, 2015|Categories: Uncategorized|Tags: , , , |

    New Release Notes Webinar

    Good Morning,
    We held a webinar on 5/15 to welcome all of your new Certified Trainers and to review the New Release notes published via Therapservices.net. If you haven’t had the opportunity to read through the notes, this webinar will provide a great overview of the many updates contained within the 2015.0 release.

    After viewing all the great updates we have planned, please access your BETA account to test out all the new features (They are AWESOME!). Here is an overview of BETA including instructions for access your BETA account via https://beta.therapservices.net :



    By |June 2nd, 2015|Categories: Uncategorized|

    New Mexico Regional Conference

    We just got back on Friday after getting to TRAIN at the Regional Conference in Albuquerque, New Mexico.  It was great to see some returning faces from last year and to meet some new people as well.  I feel like over all the conference was great and it added an avenue for fellow Therap Guru’s to brainstorm and trouble shoot.  I feel like New Mexico is well on it’s way up in the Therap world.  The state as a whole seems to be using Therap much more that what it is mandated for.  There of course are some that have not caught on to all of it’s capabilities, but also many that have.

    So, just wanted to touch base and say that […]

    By |June 1st, 2015|Categories: Uncategorized|Tags: , , , |

    Hell Week= Surprise Week

    Every year we hold an agency wide Therap training for our staff. This consists of six, roughly 12 hour, days of 1.5 hour class sessions. As you might expect by day three the instructors, myself and one other, are having nightmares about the sessions. We have been doing these trainings, whether its review or new material, for the last four years and have always had the staff logging on to Therap and following along. So, for the last three years we have had trainings where the staff stare at a computer screen while myself and the other instructor drone on and on. But not this year, this year we decided to shake things up a bit.

    This year we decided not […]

    By |May 28th, 2015|Categories: Posts, Uncategorized|Tags: , , , , |

    Using Therap to Support Georgia Specific Documentation Requirements

    I am positive all my GEORGIA Therap users have had questions surrounding how to document within Therap and still remain in compliance w/ DBHDD. Well, thanks to Kristy Dominy, Certified Trainer, we have a step-by-step guide to remaining in compliance.  Below is the youtube recording of Kristy going through her Georgia Specific Documentation Power Point. Additionally,  I’ve linked an outline of how Therap meets Georgia’s Electronic Signature Policy.





    GA-Secure Electronic Signature 120312 (therap doc)

    By |May 21st, 2015|Categories: Uncategorized|

    Let’s Welcome Thomas to the Team

    Hi Certified Trainers and Therapites,

    Please join me in welcoming Thomas Skurja to the Certified Trainer family!! I’m very excited to add another Geaogian to the team!!!! In additional to your Therap knowledge, your humor will be a great addition to the team!!


    Welcome aboard!

    By |May 20th, 2015|Categories: Uncategorized|Tags: , , |

    A Day in the Life of a Therap Administrator

    Hi All,
    As promised, the webinar titled “A Day in the Life of a Therap Administrator” has been published to YouTube. This webinar was lead by Kristen Thompson, Certified Trainer. This webinar is an excellent resource for both new and existing Therap administrators as it assist with internal quality assurance efforts. Overall, this webinar walks administrators through the actions needed to maintain compliance within the confines of your agency’s quality standard.






    Should you have additional questions, please reach out to Kristen Thompson, certified trainer or myself.

    Have a fantastic day!

    Chelsea Newby, M.P.A
    Training and Implementation Specialist

    By |May 19th, 2015|Categories: Quality Assurance, Uncategorized|Tags: , , , |

    To Say “HI” and my frustration with Outrageous Deadlines

    So, to begin with I wanted to say, “HI!”  I am a newly (since March) Certified Trainer.  This is my first blog post.  But I am eyebrow deep in this new Therap project I have started and thought I would take a quick breath of fresh air (while madly treading my feet) and say hi.   I am guessing that someone is saying – “well, here comes the details of this new (to this blog) person” to themselves.  I would hate to disappoint, so I will tell you a little about myself and HOPE that at least ONE person said that to themselves….

    I am Jessica D. Dunn.  I work at Tobosa Developmental Services in Roswell NM.  (Yes, we have aliens; and […]

    By |April 27th, 2015|Categories: Uncategorized|Tags: , , |

    A Day in The Life of a Therap Adminstrator……

    Today, certified trainer, Kristen Thompson covered a stellar webinar surrounding a day in the life of a super busy, Therap administrator. There were 50+ attendees and some great feedback regarding all the great tips and tricks she’s learned over the years. Monitoring and compliance are key responsibilities of a Therap admin, so I would strongly encourage everyone to take a look and pass this webinar on to folks at your agency. I will let everyone when the recording has been posted!

    Have a spectacular day!!!

    By |April 13th, 2015|Categories: Uncategorized|

    Hello from Orlando, FL

    I just wanted to introduce myself as a new Certified Trainer with THERAP. My name is Tricia Woods and I am the Director of Health Information and Training for Central FLorida Communities and Group homes. We have been using THERAP since 2011 and I had the great privilege of being introduced to the system by Kristen Thompson. I look forward to expanding my skills through upcoming webinars, user groups and conferences…and of course meeting you all.  We are hosting a user group on April 21st from 10-1 for all you locals.

    By |March 19th, 2015|Categories: Uncategorized|


    I just saw a story on Good Morning America about a frozen water fountain in Atlanta! I sure hope it warms up before the conference! Take it from someone in the bitter cold right now, the thought of going somewhere warmer keeps ones hopes up, so lets send warm thoughts Atlanta’s way. Have a good one and for those of you in cold America bundle up!

    By |January 8th, 2015|Categories: Uncategorized|

    The Outsiders

    So I’m curious if and how agencies out in the Therapverse document when and why surveyors/auditors view Therap documents. In other words, when surveyors/auditors look at Therap records, do agencies give them their own login accounts or have them view documents in the presence of an existing user? If it’s the latter, is there any documentation that the surveyor/auditor reviewed that individual’s records?

    Any feedback would be GREATLY appreciated! Thanks!!!

    By |December 29th, 2014|Categories: Uncategorized|Tags: , |

    The last days…

    As we enter these last days of the year a season of reflection reaches its crescendo. And, what I find is that through all the struggles and victories there are always constants. Those constants are as varied as those who rely upon them. For the purposes of this rambling I will restrict myself to the constant of Therap.

    Yes, Therap has had several updates throughout the year. These updates have ranged from little changes to ones that alter how we input data. Though these changes were many they still kept with the long standing ease of use which Therap has always strived for. For that I am thankful.

    The other Therap constant that I am always thankful for is the amazing Therap […]

    By |December 17th, 2014|Categories: Allison's Posts, Uncategorized|Tags: , , , |

    It has been a year!

    Hello Therap World!

    I can’t believe that it has been 1 year since Allison had made me a trainer!  When our company first got to using Therap I thought it was the neatest thing out there.  That is probably why I bugged Allison so much to make me a trainer. All of the documentation and storage in one place…No Books….this is never going to last!  Our data will be eaten by the internet monster, things are going to get lost never to be seen again..its going to take so long to document without using a pen and paper.  Muahahah Oh what doubts some people had.  Since becoming a trainer I have learned so much from others and how they are using […]

    By |December 16th, 2014|Categories: Tonya Klein's Posts|Tags: |

    Liking 2014.7 Release

    Our agency uses GERs almost like progress notes.  Anything and everything is documented on a GER.  One “hair-pulling” issue I had was how staff seemed to misidentify the GER Notification Level of High, Medium or Low.  In the beginning I just thought staff were not paying attention to the memos and charts on GER levels.  I then learned the level was defaulted to Low.  I emailed Therap months back requesting the default be set at “blank”…nothing, which would require staff to select the correct corresponding level for the type of GER being written.  Low and behold…The Therap “Gods”, I mean “Nerds” obliged my wish and now staff are “forced” to choose High, Medium or Low.  Now I just hope staff take the […]

    By |December 9th, 2014|Categories: Bill Jones's Posts|Tags: |

    Test Mode Wish List

    As OCD as I am about listed Therap documents showing discontinued because I found an error on a template or a form doesn’t work as well as I had envisioned is one of the main reasons I develop all of our initial documents in test mode.  The only drawback is that after I create a form, I have to manually cut and paste every document field from test mode to real mode.  Maybe I don’t know the trick, but I would love to be able to save the document onto the test mode global library, which then can be transferred to real mode global library that I can “download”.  Is there a way to do this?

    By |December 9th, 2014|Categories: Bill Jones's Posts|Tags: |

    Practice Blog…as if I need to practice

    I think I am doing things backwards… Blogging that is.  Just thought I would write something to figure out the “ins and outs” of blogging as a certified trainer.  Why do I think I am doing things backwards?  I know you are all asking this question…Well, unlike other new Certified Trainers, I volunteered to present 1-3 topics at the upcoming National Conference, then I scheduled a Webinar…which is on December 19th, and now I am writing my first blog.  Oh well… that’s just me.

    First, let me introduce myself…My name is William Jones, although I go by Bill and I am a “newish” Therap Certified Trainer.  I say newish because I was certified back in early April 2014, and this is my […]

    By |December 2nd, 2014|Categories: Bill Jones's Posts|Tags: |