Certified Trainers Blog

 Posts Tagged ‘Webinar’

Well, it is now official – my first certified trainer webinar has been completed – finally! (Sorry, Allison, for all of the previous webinar issues!) I am now looking forward to my next webinar in May. Thanks to those who attended and I enjoyed the discussions afterwards. Hopefully everyone could hear me OK with my voice out of commission. I promise I don’t sound like that normally!

I am also looking forward to the Kansas City conference next month!

I am amazed at how the amount of help available to Therap users has mushroomed in the 2+ years since I’ve been using it. If you have a problem, try the following sources of assistance:

• Go to The Help and Support Page and type a few key words into the Search box at the top of the page
• Try browsing through the FAQs
• Check out one of the User Guides on the Help and Support Page
• Use the new and improved Chat feature identified at the bottom of each Therap Page by clicking on the Live Help icon
• Check out the Therap Services channel on Youtube
• Visit the Therap Training Page for Interactive and Automated Training options
• Sign up for one of the many Webinars available by Therap staff and Certified Trainers.  You can revisit a Webinar later if you missed the live one.
• And of course, browse through the Therap Certified Trainer and staff blogs.
• Send an SComm to Therap Customer Support
• And don’t forget to call up one of the many Therap users you met at a recent Conference – incredibly useful places to learn Therap tips and network with other users and Therap staff

One of these sources will surely yield the answer to your question.

Hello everybody, Alison has been emailing me and telling me to get on here and share something so I thought I would just pop in today.
First of all, I just became a trainer in NY and am excited for more things to come. We have been trying out some new things and am thankful for some of the ideas and things that have been shared by all of you.
I’m looking for pointers on my first webinar – that seems so scary but I’ll try everything once. So if you have any great insight, please pass it on.
Looking forward to getting to know everyone more and for all the adventures we’ll have together in the future.
If you are in KC, stop in and see us.
Happy St. Patrick’s Day and remember to ‘disable the label’ this month for DD Awareness.

Two weeks ago I presented my webinar on ‘Training Your Staff To Use Therap’.  We had a some-what small turnout, which made it very nice for some open discussion and thoughts on the varied ways to train Therap, and some brainstorming on getting new staff onboard with using Therap.

One topic that came up was working with staff who are not quite so savy on computers.  At Opportunity Foundation in Williston, ND, we have had the privilige of offering an Intro to Computers class through TrainND, a local training site with our college.  The employees who have attended the class learned skills that will not only be valuable at work, but has been very useful in their personal lives.  I will have to mention though that this was made possible as I train the class for TrainND, so was able to work out the logistics of offering the class to our employees.  With that being said, it is a possibility for organization to order similar training material through the internet and use it to provide basic computer training to employees who would benefit.

Of course, that brings us to the question of who would benefit from such training.  Unfortunately, when asking staff, who could use basic computer skills training, not too many people say, “ME, PICK ME, I NEED IT!”  We were able to identify employees who would benefit from the training by simple observation.  During Therap training, people can be identified.  Supervisors could suggest people from observing them during data entry at their site.  From that point, it is simply offering the training to the employee.  I wouldn’t suggest making a big deal out of that.  Pull the employee aside and make a simple offer.  (We are not trying to point out that people are struggling, just making an offer for additional training!)

That brings us to the next point….can we identify a persons computer skills during an interview.  Of course, if your applications are done online, that makes it quite simple.  But Allison had a good point…ask a person during the interview process about their computer skills.  Does the person utilize facebook or myspace or do they have email?  Simple questions such as those will help identify their abilities.  Then you need to decide if it is a pre-requisite to the job, or are we just identifying that they may need additional assistance?

I’d love to hear other peoples thoughts…what are you currently doing?  What ideas do you have?

Please share them…we’d all love to hear!

Till later:)