{"id":140,"date":"2026-03-29T05:29:42","date_gmt":"2026-03-29T05:29:42","guid":{"rendered":"https:\/\/www.therapservices.net\/blog\/?page_id=140"},"modified":"2026-04-20T17:05:02","modified_gmt":"2026-04-20T17:05:02","slug":"innovative-care-services-reclaiming-time-for-direct-support-with-theraps-electronic-documentation-system","status":"publish","type":"page","link":"https:\/\/www.therapservices.net\/blog\/innovative-care-services-reclaiming-time-for-direct-support-with-theraps-electronic-documentation-system\/","title":{"rendered":"Innovative Care Services: Reclaiming Time for Direct Support with Therap\u2019s Electronic Documentation System"},"content":{"rendered":"<p><!-- Custom Style -->\r\n\r\n<style type=\"text\/tailwindcss\">\r\n\r\n\r\n    #search input::placeholder {\r\n            color: #000000 !important;\r\n            opacity: 1 !important;\r\n        }\r\n\r\n    #search button {\r\n        color: #0c4c7c !important;\r\n        border-radius: 10px;\r\n        cursor: 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100%);\r\n            }\r\n        }\r\n    <\/style>\r\n\r\n\r\n\r\n<!-- Post Header -->\r\n<header class=\"header-gradient\">\r\n    <div class=\"max-w-[1080px] mx-auto text-left\">\r\n        <h1 class=\"text-xl md:text-2xl font-bold mb-4 md:mb-6 leading-tight text-therap-black\">\r\n            Innovative Care Services:<br>\r\n            Reclaiming Time for Direct Support with Therap\u2019s Electronic Documentation System\r\n        <\/h1>\r\n        <div class=\"flex justify-start\">\r\n            <div class=\"flex items-center gap-2 font-bold\">\r\n                <div>\r\n                    Author: Claire Faulkner\r\n                <\/div> |\r\n                <div>\r\n                    Category: <a href=\"https:\/\/www.therapservices.net\/blog\/search\/?q=User%20Story&category=category\"\r\n                        class=\"text-therap-blue hover:underline\">\r\n                        User Story\r\n                    <\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/header>\r\n\r\n<main class=\"max-w-[600px] xl:max-w-[700px] mx-auto px-4 xl:px-0 py-12 relative\">\r\n\r\n    <!-- Featured Image \r\n    <div class=\"mb-12 rounded-3xl overflow-hidden shadow-lg border border-gray-100\">\r\n        <img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/www.therapservices.net\/images\/therap-blog\/blog-post-1.png\" alt=\"Communication Gap\"\r\n            class=\"lazyload w-full h-auto\">\r\n    <\/div>-->\r\n\r\n    <!-- Content -->\r\n    <div class=\"content-area max-w-[700px] text-black-800 mx-auto\">\r\n        <p>\r\n            Innovative Care Services, a non&#8209;profit located in Wisconsin, supports over 650 clients through\r\n            licensed\r\n            residential homes, community&#8209;supported living, and mental health services. The organization faced a\r\n            common\r\n            challenge in the human services industry: managing paper documentation for a large client base. With over\r\n            300 staff spread across the state and 60+ locations, paper became an insufficient method of documentation\r\n            and communication for Innovative Care. Recognizing the need for a change, they implemented Therap Services\u2019\r\n            electronic documentation system.\r\n        <\/p>\r\n\r\n        <p>\r\n            \u201cWe were completely [on] paper,\u201d recalls Becca Hrdlicka, Vice President of Operations, who was part of the\r\n            team that implemented Therap at Innovative Care. At the time, staff primarily relied on physical records,\r\n            sometimes taking pictures of documents and texting them when electronic sharing was needed. This approach\r\n            made it challenging to read handwritten notes and limited their ability to track data effectively. \u201cWe\r\n            couldn't run any reports. [We had] no data tracking \u2013 nothing to be able to find trends,\u201d Hrdlicka explains.\r\n\r\n        <\/p>\r\n        <div class=\"mt-12 block clear-both\">\r\n            <div class=\"w-full lg:w-1\/2 lg:float-right lg:ml-10 lg:mb-0 mt-10 lg:mt-0 relative md:h-fit\">\r\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                    class=\"quote-icon -left-12 -top-4 w-12 h-9 scale-x-[-1]\" alt=\"\">\r\n                    <path fill=\"#FFD25E\"\r\n                        d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                    <\/path>\r\n                    <path fill=\"#FFD25E\"\r\n                        d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                    <\/path>\r\n                <\/svg>\r\n                <div class=\"quote-box-2\" style=\"opacity: 1; margin-top: 0px; margin-bottom: 1rem\">\r\n                    <div class=\"text-center text-xl px-4 text-therap-black font-medium\">\r\n                        Now, having that visibility [Therap provides], we can problem-solve and find solutions a lot\r\n                        quicker with people that aren't necessarily [on-site] day-to-day.\r\n                    <\/div>\r\n\r\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                        class=\"quote-icon -right-12 -bottom-4 w-12 h-10\" alt=\"\">\r\n                        <path fill=\"#FFD25E\"\r\n                            d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                        <\/path>\r\n                        <path fill=\"#FFD25E\"\r\n                            d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                        <\/path>\r\n                    <\/svg>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <p class=\"text-xl lg:text-2xl leading-[32px] lg:leading-[40px] outer-para-text\">\r\n                The geographic spread of Innovative Care exacerbated the challenges of paper&#8209;based\r\n                record&#8209;keeping. While\r\n                local managers had access to paper records at their respective sites, mid&#8209;level managers\r\n                overseeing\r\n                multiple locations spent a significant amount of time traveling. \u201cWe were all on the road so much,\u201d says\r\n                Hrdlicka. \u201cWe needed a way to help our local managers and local staff without having every level of\r\n                management on&#8209;site at every single location.\u201d Implementing Therap provided a centralized location\r\n                to\r\n                store documentation, allowing managers to access records remotely and support staff more efficiently\r\n                without the need for constant travel.\r\n            <\/p>\r\n\r\n            <div class=\"clear-both\"><\/div>\r\n        <\/div>\r\n\r\n        <p>\r\n            The benefits of using Therap at Innovative Care have been substantial. \"It has been a game changer,\"\r\n            Hrdlicka states. The platform has reduced travel costs while also enhancing the level of support provided to\r\n            staff. With easier access to client information, staff can collaborate more effectively and quickly find\r\n            solutions. \"Now, having that visibility [Therap provides], we can problem&#8209;solve and find solutions a\r\n            lot\r\n            quicker with people that aren't necessarily [on&#8209;site] day&#8209;to&#8209;day. We can catch our nurse\r\n            up to speed very\r\n            quickly on a client situation,\u201d Therap also helped streamline Innovative Care\u2019s auditing process, saving\r\n            significant time and effort. \u201cYou want 30 days of case notes? Absolutely, not a problem. Three minutes,\r\n            tops,\u201d exclaims Hrdlicka. \u201cWe even get positive feedback from our funders,\u201d she states, detailing the speed\r\n            and ease of access of reports. \u201cBecause it's a click of a button now.\u201d\r\n        <\/p>\r\n        <p>\r\n            The biggest benefit of switching to electronic documentation? \u201cWe spend more time with our clients. What you\r\n            can accomplish by using [Therap] is buying back face time and providing the actual service,\u201d Hrdlicka\r\n            explains. Reducing time spent on documentation and administrative tasks has allowed staff to focus more on\r\n            direct support. \u201cWhen you think about a DSP shift, 95 percent of it should be client&#8209;facing. That is\r\n            our\r\n            goal, and Therap has really helped with that.\u201d Reflecting on Innovative Care\u2019s implementation of Therap,\r\n            Hrdlicka emphasizes the value of a reliable documentation system. \u201cIt makes so much of a difference in the\r\n            work that we\u2019re able to do and the impact that we\u2019re able to provide.\u201d\r\n        <\/p>\r\n\r\n        <!-- Testimonial 1 -->\r\n        <div class=\"quote-box-1\">\r\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                class=\"quote-icon -left-24 -top-6 w-16 h-12 scale-x-[-1]\" alt=\"\">\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                <\/path>\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                <\/path>\r\n            <\/svg>\r\n            <div class=\"text-center text-xl px-4 text-therap-black font-medium\">\r\n                We spend more time with our clients. What you can accomplish by using [Therap] is buying back face time\r\n                and providing the actual service.\r\n            <\/div>\r\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                class=\"quote-icon -right-24 -bottom-6 w-16 h-12\" alt=\"\">\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                <\/path>\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                <\/path>\r\n            <\/svg>\r\n        <\/div>\r\n    <\/div>\r\n<\/main>\r\n\r\n<!-- CTA Section -->\r\n<section class=\"cta-section with-gradient\">\r\n    <div class=\"max-w-4xl mx-auto\">\r\n        <h3 class=\"text-2xl font-bold text-therap-blue mb-4\">Ready to Improve Team Communication?<\/h3>\r\n        <p class=\"text-xl text-black-600 mb-12\">See for yourself how Therap can boost your team's communication\r\n            and&nbsp;documentation&nbsp;efficiency!<\/p>\r\n        <a href=\"https:\/\/www.therapservices.net\/contact\/?source=therap_blog\" class=\"special-btn\">\r\n            Click here to book a demo\r\n        <\/a>\r\n    <\/div>\r\n<\/section>\r\n\r\n<!-- jQuery and Custom JS -->\r\n<script src=\"https:\/\/code.jquery.com\/jquery-3.7.1.min.js\"><\/script>\r\n<script>\r\n    $(document).ready(function () {\r\n        \/\/ Search redirect\r\n        $('#search input').on('keypress', function (e) {\r\n            if (e.which === 13) {\r\n                let query = $(this).val().trim();\r\n                if (query) {\r\n                    window.location.href = 'https:\/\/www.therapservices.net\/blog\/search\/?q=' + encodeURIComponent(query);\r\n                }\r\n            }\r\n        });\r\n\r\n        $('#search button').on('click', function () {\r\n            let query = $('#search input').val().trim();\r\n            if (query) {\r\n                window.location.href = 'https:\/\/www.therapservices.net\/blog\/search\/?q=' + encodeURIComponent(query);\r\n            }\r\n        });\r\n        \/\/ Animation for testimonials on scroll\r\n        $(window).scroll(function () {\r\n            $('.quote-box-1, .quote-box-2').each(function 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