{"id":350,"date":"2026-05-05T04:21:37","date_gmt":"2026-05-05T04:21:37","guid":{"rendered":"https:\/\/www.therapservices.net\/blog\/?page_id=350"},"modified":"2026-05-05T04:21:37","modified_gmt":"2026-05-05T04:21:37","slug":"elevating-quality-assurance-how-catholic-charities-disability-services-drives-excellence-with-therap","status":"publish","type":"page","link":"https:\/\/www.therapservices.net\/blog\/elevating-quality-assurance-how-catholic-charities-disability-services-drives-excellence-with-therap\/","title":{"rendered":"Elevating Quality Assurance: How Catholic Charities Disability Services Drives Excellence with Therap"},"content":{"rendered":"<p><!-- Custom Style -->\r\n\r\n<style type=\"text\/tailwindcss\">\r\n\r\n\r\n    #search input::placeholder {\r\n            color: #000000 !important;\r\n            opacity: 1 !important;\r\n        }\r\n\r\n    #search button {\r\n        color: #0c4c7c !important;\r\n        border-radius: 10px;\r\n        cursor: pointer;\r\n    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text-therap-blue;\r\n            line-height: 33px\r\n        }\r\n\r\n        .content-area p {\r\n            @apply mb-6 text-black-700 leading-relaxed text-lg;\r\n        }\r\n\r\n        .content-area ol, .content-area ul {\r\n            @apply space-y-6 mb-12;\r\n        }\r\n\r\n        .content-area li {\r\n            @apply text-lg text-black-700;\r\n        }\r\n\r\n        \r\n        .text-therap-black {\r\n            color: #000;\r\n        }\r\n\r\n        #search button {\r\n            color: #ffce6f;\r\n        }\r\n\r\n        .tag-pill {\r\n            @apply inline-flex items-center px-4 py-1.5 bg-[#fff8df] rounded-md text-[16px] font-bold text-therap-blue;\r\n            min-width: 200px;\r\n        }\r\n\r\n        @media screen and (max-width: 768px) {            \r\n            .header-gradient {\r\n                @apply pb-8 pt-8 px-6 lg:px-12;\r\n                background: linear-gradient(90deg, #ffce6f 0%, #fff2c5 50%, #ffce6f 100%);\r\n            }\r\n        }\r\n    <\/style>\r\n\r\n\r\n\r\n<!-- Post Header -->\r\n<header class=\"header-gradient\">\r\n    <div class=\"max-w-[1080px] mx-auto text-left\">\r\n        <h1 class=\"text-xl md:text-2xl font-bold mb-4 md:mb-6 leading-tight text-therap-black\">\r\n            Elevating Quality Assurance: <br>How Catholic Charities Disability Services Drives Excellence with Therap\r\n        <\/h1>\r\n        <div class=\"flex justify-start\">\r\n            <div class=\"flex items-center gap-2 font-bold\">\r\n                <div>\r\n                    Author: Claire Faulkner\r\n                <\/div>\r\n                <span style=\"font-weight: 200;\">|<\/span>\r\n                <div>\r\n                    Category: <a href=\"https:\/\/www.therapservices.net\/blog\/search\/?q=User%20Story&category=category\"\r\n                        class=\"text-therap-blue hover:underline\">\r\n                        User Story\r\n                    <\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/header>\r\n\r\n<main class=\"max-w-[600px] xl:max-w-[700px] mx-auto px-4 xl:px-0 py-12 relative\">\r\n\r\n    <!-- Featured Image \r\n    <div class=\"mb-12 rounded-3xl overflow-hidden shadow-lg border border-gray-100\">\r\n        <img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/www.therapservices.net\/images\/therap-blog\/blog-post-1.png\" alt=\"Communication Gap\"\r\n            class=\"lazyload w-full h-auto\">\r\n    <\/div>-->\r\n\r\n    <!-- Content -->\r\n    <div class=\"content-area max-w-[700px] text-black-800 mx-auto\">\r\n        <p>\r\n            Quality assurance is an essential component of I\/DD service provision, ensuring that supports remain safe,\r\n            compliant, and impactful. For Catholic Charities Disability Services in New York, maintaining effective\r\n            quality assurance and oversight across its variety of programs is a significant responsibility\u2014Therap\r\n            provides its team with the tools needed to succeed.\r\n        <\/p>\r\n\r\n        <div class=\"mt-12 block clear-both\">\r\n            <div class=\"w-full lg:w-1\/2 lg:float-right lg:ml-10 lg:mb-0 mt-10 lg:mt-0 relative md:h-fit\">\r\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                    class=\"quote-icon -left-12 -top-4 w-12 h-9 scale-x-[-1]\" alt=\"\">\r\n                    <path fill=\"#FFD25E\"\r\n                        d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                    <\/path>\r\n                    <path fill=\"#FFD25E\"\r\n                        d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                    <\/path>\r\n                <\/svg>\r\n                <div class=\"quote-box-2\" style=\"opacity: 1; margin-top: 0px; margin-bottom: 1rem\">\r\n                    <div class=\"text-center text-xl px-4 text-therap-black font-medium\">\r\n                        I like the one&#8209;stop shop. We have one source of truth to pull data from for all the\r\n                        different\r\n                        departments that we have, all the different things that we need to manage.\r\n                        <!-- <p style=\"margin-bottom: 0;\">- Sarah James<\/p> -->\r\n                    <\/div>\r\n\r\n                    <svg xmlns=\" http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                        class=\"quote-icon -right-12 -bottom-4 w-12 h-10\" alt=\"\">\r\n                        <path fill=\"#FFD25E\"\r\n                            d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                        <\/path>\r\n                        <path fill=\"#FFD25E\"\r\n                            d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                        <\/path>\r\n                    <\/svg>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <p class=\"text-xl lg:text-2xl leading-[32px] lg:leading-[40px] outer-para-text\">\r\n                Sarah James, the Director of Quality Assurance at Catholic Charities Disability Services, separates the\r\n                organization\u2019s quality assurance efforts into four pillars: compliance, training, incident management,\r\n                and quality improvement. Since starting to use Therap over 15 years ago, Catholic Charities has\r\n                centralized all of its documentation into the system\u2014a transition that has led to benefits in every area\r\n                of quality assurance. \u201cI like the one&#8209;stop shop. We have one source of truth to pull data from for\r\n                all\r\n                the different departments that we have, all the different things that we need to manage,\u201d James says.\r\n            <\/p>\r\n        <\/div>\r\n        <h2 class=\"text-3xl font-bold mt-12 mb-6\">Ensuring Quality Amid Staffing Shortages<\/h2>\r\n        <p>\r\n            Having all of Catholic Charities\u2019 documentation accessible in one place is important to James, especially\r\n            when staffing shortages occur. When Catholic Charities needs staff to fill in at different locations, Therap\r\n            makes it simple to get staff up to speed before they provide supports to individuals. \u201cThey can go to a\r\n            house they haven't worked at and it's very easy for them to familiarize themselves, as opposed to going\r\n            through 10 different binders and reading a bunch of paper notes,\u201d James says. \u201cTherap allows them that\r\n            efficiency of seeing all the documentation for the individual to provide good, safe services for that\r\n            person.\u201d\r\n        <\/p>\r\n        <h2 class=\"text-3xl font-bold mt-12 mb-6\">Unparalleled Oversight and Reporting<\/h2>\r\n        <p>\r\n            In addition to helping Catholic Charities uphold day&#8209;to&#8209;day quality, Therap\u2019s tools allow James\r\n            to see the\r\n            big picture. \u201cFrom an oversight perspective, I can see everything that's going on in the agency. I'm\r\n            spending less time, but still getting all the information that I need. Nothing is missed,\u201d she emphasizes.\r\n            James also notes the reporting tools make it easy to view actionable data. \u201cYou can't beat Therap in regards\r\n            to reporting, and it just keeps getting better. We've used other platforms before, and they\u2019re just not as\r\n            intuitive.\u201d\r\n        <\/p>\r\n        <h2 class=\"text-3xl font-bold mt-12 mb-6\">Embracing the Future with AI Tools<\/h2>\r\n        <p>\r\n            Perhaps the most exciting part about using Therap for James is the continuous improvement of the system.\r\n            James and her team have started using Therap\u2019s new AI tools and have noticed immediate benefits. \u201cAs opposed\r\n            to my team looking at every single [daily note], of which there are hundreds each day, we go to the QA\r\n            assistant. I am so impressed with what it's able to pick up and assist us with,\u201d she says. \u201cTherap allows\r\n            all those checks to be put into place so that we're protecting the agency, and ultimately protecting the\r\n            people we support.\u201d\r\n        <\/p>\r\n        <p>\r\n            Catholic Charities is also testing Therap\u2019s AI Summarization Tool, which can analyze a wide range of\r\n            documentation and generate concise, report&#8209;ready summaries. James appreciates the potential of this\r\n            tool to\r\n            return valuable time to staff. \u201cAI Summarization\u2014that's a game changer. Staff can get the information that\r\n            they need quickly, and be able to spend the time doing what they're really tasked to do: taking care of the\r\n            people that we support,\u201d she says.\r\n        <\/p>\r\n        <p>\r\n            With efficient access to documentation, streamlined oversight and reporting, and the continuous innovation\r\n            that Therap provides, James and her team help ensure that Catholic Charities provides quality supports to\r\n            the individuals served every day.\r\n        <\/p>\r\n        <!-- Testimonial 1 -->\r\n        <div class=\"quote-box-1\">\r\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                class=\"quote-icon -left-24 -top-6 w-16 h-12 scale-x-[-1]\" alt=\"\">\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                <\/path>\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                <\/path>\r\n            <\/svg>\r\n            <div class=\"text-center text-xl px-4 text-therap-black font-medium\">\r\n                Therap allows all those checks to be put into place so that we're protecting the agency, and ultimately\r\n                protecting the people we support.\r\n                <!-- <p style=\" margin-bottom: 0;\">- Linda Dunshee<\/p> -->\r\n            <\/div>\r\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                class=\"quote-icon -right-24 -bottom-6 w-16 h-12\" alt=\"\">\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                <\/path>\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                <\/path>\r\n            <\/svg>\r\n        <\/div>\r\n    <\/div>\r\n<\/main>\r\n\r\n<!-- CTA Section -->\r\n<section class=\"cta-section with-gradient\">\r\n    <div class=\"max-w-4xl mx-auto\">\r\n        <h3 class=\"text-2xl font-bold text-therap-blue mb-4\">Ready to bring streamlined quality assurance and oversight\r\n            to&nbsp;your&nbsp;organization?<\/h3>\r\n        <p class=\"text-xl text-black-600 mb-12\">Join the 15,000+ providers who trust Therap to support their missions of\r\n            providing high&#8209;quality&nbsp;services.<\/p>\r\n        <a href=\"https:\/\/www.therapservices.net\/contact\/?source=therap_blog\" class=\"special-btn\">\r\n            Click here to book a demo\r\n        <\/a>\r\n    <\/div>\r\n<\/section>\r\n\r\n<!-- jQuery and Custom JS -->\r\n<script src=\"https:\/\/code.jquery.com\/jquery-3.7.1.min.js\"><\/script>\r\n<script>\r\n    $(document).ready(function () {\r\n        \/\/ Search redirect\r\n        $('#search input').on('keypress', function (e) 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