{"id":356,"date":"2026-05-07T06:32:46","date_gmt":"2026-05-07T06:32:46","guid":{"rendered":"https:\/\/www.therapservices.net\/blog\/?page_id=356"},"modified":"2026-05-07T06:32:46","modified_gmt":"2026-05-07T06:32:46","slug":"stronger-communication-stronger-supports-the-impact-of-therap-at-homeward-bound","status":"publish","type":"page","link":"https:\/\/www.therapservices.net\/blog\/stronger-communication-stronger-supports-the-impact-of-therap-at-homeward-bound\/","title":{"rendered":"Stronger Communication, Stronger Supports: The Impact of Therap at Homeward Bound"},"content":{"rendered":"<p><!-- Custom Style -->\r\n\r\n<style type=\"text\/tailwindcss\">\r\n\r\n\r\n    #search input::placeholder {\r\n            color: #000000 !important;\r\n            opacity: 1 !important;\r\n        }\r\n\r\n    #search button {\r\n        color: #0c4c7c !important;\r\n        border-radius: 10px;\r\n        cursor: pointer;\r\n    }\r\n    \r\n\r\n        div#search input:focus,\r\n        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Post Header -->\r\n<header class=\"header-gradient\">\r\n    <div class=\"max-w-[1080px] mx-auto text-left\">\r\n        <h1 class=\"text-xl md:text-2xl font-bold mb-4 md:mb-6 leading-tight text-therap-black\">\r\n            Stronger Communication, Stronger Supports:<br> The Impact of Therap at Homeward Bound\r\n        <\/h1>\r\n        <div class=\"flex justify-start\">\r\n            <div class=\"flex items-center gap-2 font-bold\">\r\n                <div>\r\n                    By: Claire Faulkner\r\n                <\/div>\r\n                <span style=\"font-weight: 200;\">|<\/span>\r\n                <div>\r\n                    Category: <a href=\"https:\/\/www.therapservices.net\/blog\/search\/?q=User%20Story&category=category\"\r\n                        class=\"text-therap-blue hover:underline\">\r\n                        User Story\r\n                    <\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/header>\r\n\r\n<main class=\"max-w-[600px] xl:max-w-[700px] mx-auto px-4 xl:px-0 py-12 relative\">\r\n\r\n    <!-- Content -->\r\n    <div class=\"content-area max-w-[700px] text-black-800 mx-auto\">\r\n        <!-- Featured Image -->\r\n        <div class=\"mb-12 rounded-3xl overflow-hidden shadow-lg border border-gray-100\">\r\n            <img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/www.therapservices.net\/images\/therap-blog\/rob-edwards-inner.png\" alt=\"\"\r\n                class=\"lazyload w-full h-auto\">\r\n        <\/div>\r\n\r\n        <p>\r\n            For Homeward Bound, a Minnesota&#8209;based provider with 22 locations across the Twin Cities Metro Area,\r\n            delivering high&#8209;quality supports relies on constant team communication and readily accessible\r\n            information.\r\n            Therap\u2019s electronic documentation system helps the organization streamline documentation and collaboration\r\n            across every home and every shift.\r\n        <\/p>\r\n\r\n\r\n        <div class=\"mt-12 block clear-both\">\r\n            <div class=\"w-full lg:w-1\/2 lg:float-right lg:ml-12 lg:mb-0 mt-10 lg:mt-0 relative md:h-fit\">\r\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                    class=\"quote-icon -left-12 -top-4 w-12 h-9 scale-x-[-1]\" alt=\"\">\r\n                    <path fill=\"#FFD25E\"\r\n                        d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                    <\/path>\r\n                    <path fill=\"#FFD25E\"\r\n                        d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                    <\/path>\r\n                <\/svg>\r\n                <div class=\"quote-box-2\" style=\"opacity: 1; margin-top: 0px; margin-bottom: 1rem\">\r\n                    <div class=\"text-center text-xl px-4 text-therap-black font-medium\">\r\n                        The frontline folks are pushing a lot of valuable information into the record that we can then\r\n                        review, whether it be on an analytical level or doing a recap on an incident, and get all our\r\n                        questions answered quite promptly.\r\n                    <\/div>\r\n\r\n                    <svg xmlns=\" http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                        class=\"quote-icon -right-12 -bottom-4 w-12 h-10\" alt=\"\">\r\n                        <path fill=\"#FFD25E\"\r\n                            d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                        <\/path>\r\n                        <path fill=\"#FFD25E\"\r\n                            d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                        <\/path>\r\n                    <\/svg>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <p class=\"text-xl lg:text-2xl leading-[32px] lg:leading-[40px] outer-para-text\">\r\n                Rob Edwards, the President and CEO of Homeward Bound, has over 20 years of experience in the human\r\n                services industry. He understands that for an agency to excel, leadership needs more than just a general\r\n                overview of operations; they need a pulse on what happens daily at each location. That\u2019s why Homeward\r\n                Bound has moved toward an \u201call&#8209;in\u201d documentation approach with Therap that prioritizes\r\n                data&#8209;driven\r\n                decisions and effective communication.\r\n\r\n            <\/p>\r\n        <\/div>\r\n        <h2 class=\"text-3xl font-bold mt-12 mb-6\">Visibility from the Front Line to the Front Office<\/h2>\r\n        <p>\r\n            For Homeward Bound, staying informed across its 22 locations is essential. Real&#8209;time access to\r\n            documentation\r\n            allows the management team to stay connected to daily activities from anywhere. Edwards notes, \u201cWe're able\r\n            to make sure that if the senior leadership can't be present at shifts\u2026 we can dive right into the data from\r\n            the corporate office.\u201d This visibility ensures that leadership remains informed about everything from\r\n            routine tasks to urgent matters. \u201cThe frontline folks are pushing a lot of valuable information into the\r\n            record that we can then review, whether it be on an analytical level or doing a recap on an incident, and\r\n            get all our questions answered quite promptly,\u201d Edwards says.\r\n        <\/p>\r\n        <h2 class=\"text-3xl font-bold mt-12 mb-6\">Eliminating Gaps in Communication<\/h2>\r\n        <p>\r\n            This level of visibility is just as critical for frontline staff as it is for management, particularly in\r\n            24&#8209;hour care environments. \u201cWe run three shifts, essentially from one shift to the next,\u201d Edwards\r\n            explains.\r\n            \u201cEveryone needs to be up to speed with the things that are changing for our residents. [With Therap,]\r\n            there's less communication that can fall through the cracks.\u201d The ability for staff to log in into Therap at\r\n            the start of their shifts and access the latest updates on individuals is key to consistent, safe supports.\r\n            Edwards emphasizes, \u201cTherap helps us be on our toes. It helps us be operating with continuity across all\r\n            shifts, all personnel, all staff, and our on&#8209;call system.\u201d\r\n        <\/p>\r\n        <h2 class=\"text-3xl font-bold mt-12 mb-6\">Embracing New Technology<\/h2>\r\n        <p>\r\n            Beyond daily documentation, Edwards is focused on how emerging technologies, like AI, can further support\r\n            his team. \u201cWe have to find some way to make those tools available to staff so that they can be even more\r\n            sophisticated and more able to deliver on that promise we make to residents,\u201d he says. Edwards values\r\n            Therap\u2019s commitment to innovation and providing safe and reliable tools for providers. Homeward Bound has\r\n            started using Therap\u2019s QA Assistant and Summarization Tool to see how AI helps with tasks. \u201cTherap can offer\r\n            that partnership on the software application side, working to help to bring us up to speed and to make those\r\n            connections.\u201d\r\n\r\n        <\/p>\r\n        <!-- Testimonial 1 -->\r\n        <div class=\"quote-box-1\">\r\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                class=\"quote-icon -left-24 -top-6 w-16 h-12 scale-x-[-1]\" alt=\"\">\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                <\/path>\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                <\/path>\r\n            <\/svg>\r\n            <div class=\"text-center text-xl px-4 text-therap-black font-medium\">\r\n                Therap helps us be on our toes. It helps us be operating with continuity across all shifts, all\r\n                personnel, all staff, and our on&#8209;call system.\r\n            <\/div>\r\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                class=\"quote-icon -right-24 -bottom-6 w-16 h-12\" alt=\"\">\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                <\/path>\r\n                <path fill=\"#FFD25E\"\r\n                    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