{"id":382,"date":"2026-06-07T04:33:44","date_gmt":"2026-06-07T04:33:44","guid":{"rendered":"https:\/\/www.therapservices.net\/blog\/?page_id=382"},"modified":"2026-06-07T04:58:41","modified_gmt":"2026-06-07T04:58:41","slug":"happy-havens-path-to-paperless-reclaiming-time-for-direct-support-with-therap","status":"publish","type":"page","link":"https:\/\/www.therapservices.net\/blog\/happy-havens-path-to-paperless-reclaiming-time-for-direct-support-with-therap\/","title":{"rendered":"Happy Haven\u2019s Path to Paperless: Reclaiming Time for Direct Support with Therap"},"content":{"rendered":"<p><!-- Custom Style -->\r\n\r\n<style type=\"text\/tailwindcss\">\r\n\r\n\r\n    #search input::placeholder {\r\n            color: #000000 !important;\r\n            opacity: 1 !important;\r\n        }\r\n\r\n    #search button {\r\n        color: #0c4c7c !important;\r\n        border-radius: 10px;\r\n        cursor: pointer;\r\n    }\r\n    \r\n\r\n        div#search input:focus,\r\n        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Post Header -->\r\n<header class=\"header-gradient\">\r\n    <div class=\"max-w-[1080px] mx-auto text-left\">\r\n        <h1 class=\"text-xl md:text-2xl font-bold mb-4 md:mb-6 leading-tight text-therap-black\">\r\n            Happy Haven\u2019s Path to Paperless: <br>Reclaiming Time for Direct Support with Therap\r\n        <\/h1>\r\n        <div class=\"flex justify-start\">\r\n            <div class=\"flex items-center gap-2 font-semibold flex-wrap\">\r\n                <div>\r\n                    By: Claire Faulkner\r\n                <\/div>\r\n                <span style=\"font-weight: 200;\">|<\/span>\r\n                <div>Published: June 11, 2026<\/div>\r\n                <span style=\"font-weight: 200;\">|<\/span>\r\n                <div>\r\n                    Category: <a href=\"https:\/\/www.therapservices.net\/blog\/search\/?q=User%20Story&category=category\"\r\n                        class=\"text-therap-blue hover:underline\">\r\n                        User Story\r\n                    <\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/header>\r\n\r\n<main class=\"max-w-[600px] xl:max-w-[700px] mx-auto px-4 xl:px-0 py-12 relative\">\r\n\r\n    <!-- Content -->\r\n    <div class=\"content-area max-w-[700px] text-black-800 mx-auto\">\r\n\r\n        <!-- Featured Image -->\r\n        <div class=\"mb-12 rounded-3xl overflow-hidden shadow-lg border border-gray-100\">\r\n            <img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/www.therapservices.net\/images\/therap-blog\/Ghislaine-Mparanirubumwe-inner.png\"\r\n                alt=\"Ghislaine Mparanirubumwe, Director of Quality Assurance at Happy Haven, is talking about Reclaiming Time for Direct Support with Therap.\"\r\n                class=\"lazyload w-full h-auto\">\r\n        <\/div>\r\n\r\n        <p>\r\n            Established in 2018, Happy Haven provides home and community&#8209;based services to adults with IDD in the\r\n            Lewiston&#8209;Auburn area of Maine, empowering individuals to live full, integrated lives within the\r\n            community.\r\n            After two years of using paper to document, the organization realized that managing physical records was\r\n            taking time away from direct supports. Happy Haven switched to Therap\u2019s electronic documentation system to\r\n            streamline operations and reclaim time to focus on its person&#8209;centered mission.\r\n\r\n        <\/p>\r\n\r\n        <h2 class=\"text-3xl font-bold mt-12 mb-6\">The Impact of Time Savings<\/h2>\r\n        <div class=\"mt-12 block clear-both\">\r\n            <div class=\"w-full lg:w-1\/2 lg:float-right lg:ml-10 lg:mb-0 mt-10 lg:mt-0 relative md:h-fit\">\r\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                    class=\"quote-icon -left-12 -top-4 w-12 h-9 scale-x-[-1]\" alt=\"\">\r\n                    <path fill=\"#FFD25E\"\r\n                        d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                    <\/path>\r\n                    <path fill=\"#FFD25E\"\r\n                        d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                    <\/path>\r\n                <\/svg>\r\n                <div class=\"quote-box-2\" style=\"opacity: 1; margin-top: 0px; margin-bottom: 1rem\">\r\n                    <div class=\"text-center text-xl px-4 text-therap-black font-medium\">\r\n                        As soon as staff start their shift, they are able to read the goals and see the tasks that need\r\n                        to be done. It really gives them a guide on how to support the individuals during the day.\r\n                    <\/div>\r\n\r\n                    <svg xmlns=\" http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                        class=\"quote-icon -right-12 -bottom-4 w-12 h-10\" alt=\"\">\r\n                        <path fill=\"#FFD25E\"\r\n                            d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                        <\/path>\r\n                        <path fill=\"#FFD25E\"\r\n                            d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                        <\/path>\r\n                    <\/svg>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <p class=\"text-xl lg:text-2xl leading-[32px] lg:leading-[40px] outer-para-text\">\r\n                As Director of Quality Assurance, Ghislaine Mparanirubumwe has had a front&#8209;row seat to the Happy\r\n                Haven\u2019s\r\n                transformation since adopting Therap. \"Therap has been really crucial in the success of our agency\u2026it\r\n                really was one of the best decisions we've ever made because the amount of time we spend on\r\n                documentation was cut down tremendously,\" she says. \"When we were using paper, we would spend so much\r\n                time and go to so many locations just to review documentation.\" Since implementing Therap, the\r\n                organization has been able to redirect the hours once used for tracking down paper records to more\r\n                meaningful activities. Mparanirubumwe shares, \"Now, the staff can spend more time with the individuals\r\n                we serve and get them out in the community even more.\"\r\n\r\n            <\/p>\r\n        <\/div>\r\n        <h2 class=\"text-3xl font-bold mt-12 mb-6\">Assessing Quality and Progress<\/h2>\r\n        <p>\r\n            In addition to increased documentation efficiency, Happy Haven has benefited from Therap\u2019s streamlined data\r\n            access and reporting tools, which allow Mparanirubumwe to track quality and compliance with ease. \"We've\r\n            been able to successfully pass compliance reviews, staffing reviews, and audits because of Therap,\" she\r\n            says. \"Therap has a wide variety of reports that we generate to help us see what staff have documented and\r\n            make sure that we are compliant in all areas.\" These reports also give Mparanirubumwe and the organization\u2019s\r\n            leadership team valuable information to assess their progress. \u201dThat has been a big piece for us. How are we\r\n            doing as an agency? How are individuals doing with their goals? Are there challenges we need to address?\u201d\r\n            Therap\u2019s reporting tools give Happy Haven the insights needed to answer those questions.\r\n        <\/p>\r\n        <h2 class=\"text-3xl font-bold mt-12 mb-6\">Providing Staff with Tools for Success<\/h2>\r\n        <p>\r\n            When implementing Therap, Happy Haven prioritized ensuring that their team felt supported and confident.\r\n            \"For any new system, it requires a lot of training. We took time to really train our staff to use Therap and\r\n            that went well,\" Mparanirubumwe says. Staff not only successfully adopted the system but also quickly began\r\n            to see how the tools could simplify and enhance their daily work. Mparanirubumwe credits features like\r\n            Therap\u2019s ISP Program module for offering greater clarity and direction for DSPs. \"As soon as staff start\r\n            their shift, they are able to read the goals and see the tasks that need to be done. It really gives them a\r\n            guide on how to support the individuals during the day,\" she says. While any organizational change comes\r\n            with a learning curve, the staff at Happy Haven embraced Therap quickly and continue to benefit from it\r\n            every day.\r\n        <\/p>\r\n        <p>\r\n            Reflecting on her organization\u2019s journey from paper records to efficient documentation with Therap,\r\n            Mparanirubumwe shares a clear message to other providers considering the switch: \"I would highly recommend\r\n            Therap to anyone who is looking into using an EHR system because I know the value it has brought to us.\"\r\n        <\/p>\r\n        <!-- Testimonial 1 -->\r\n        <div class=\"quote-box-1\">\r\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                class=\"quote-icon -left-24 -top-6 w-16 h-12 scale-x-[-1]\" alt=\"\">\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                <\/path>\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                <\/path>\r\n            <\/svg>\r\n            <div class=\"text-center text-xl px-4 text-therap-black font-medium\">\r\n                Therap has a wide variety of reports that we generate to help us see what staff have documented and make\r\n                sure that we are compliant in all areas. That has been a big piece for us. How are we doing as an\r\n                agency? How are individuals doing with their goals? Are there challenges we need to address?\r\n            <\/div>\r\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                class=\"quote-icon -right-24 -bottom-6 w-16 h-12\" alt=\"\">\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                <\/path>\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                <\/path>\r\n            <\/svg>\r\n        <\/div>\r\n    <\/div>\r\n<\/main>\r\n\r\n<!-- CTA Section -->\r\n<section class=\"cta-section with-gradient\">\r\n    <div class=\"max-w-4xl mx-auto\">\r\n        <h3 class=\"text-2xl font-bold text-therap-blue mb-4\">Ready to upgrade your agency\u2019s documentation system?\r\n        <\/h3>\r\n        <p class=\"text-xl text-black-600 mb-12\">\r\n            Join the thousands of providers who have traded paper documentation for Therap\u2019s electronic system to\r\n            streamline operations, reduce administrative burden, and save time.\r\n        <\/p>\r\n        <a href=\"https:\/\/www.therapservices.net\/contact\/?source=therap_blog\" class=\"special-btn\">\r\n            Click here to book a demo\r\n        <\/a>\r\n    <\/div>\r\n<\/section>\r\n\r\n<!-- jQuery and Custom JS -->\r\n<script src=\"https:\/\/code.jquery.com\/jquery-3.7.1.min.js\"><\/script>\r\n<script>\r\n    $(document).ready(function () {\r\n        \/\/ Search redirect\r\n        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