{"id":388,"date":"2026-06-07T05:13:03","date_gmt":"2026-06-07T05:13:03","guid":{"rendered":"https:\/\/www.therapservices.net\/blog\/?page_id=388"},"modified":"2026-06-07T05:13:03","modified_gmt":"2026-06-07T05:13:03","slug":"ai-in-human-hands-five-ways-ai-can-help-i-dd-providers","status":"publish","type":"page","link":"https:\/\/www.therapservices.net\/blog\/ai-in-human-hands-five-ways-ai-can-help-i-dd-providers\/","title":{"rendered":"AI in Human Hands: Five Ways AI Can Help I\/DD Providers"},"content":{"rendered":"<p><!-- Custom Style -->\r\n\r\n<style type=\"text\/tailwindcss\">\r\n\r\n\r\n    #search input::placeholder {\r\n            color: #000000 !important;\r\n            opacity: 1 !important;\r\n        }\r\n\r\n    #search button {\r\n        color: #0c4c7c !important;\r\n        border-radius: 10px;\r\n        cursor: pointer;\r\n    }\r\n    \r\n\r\n        div#search input:focus,\r\n        div#search input:focus-visible {\r\n            --tw-ring-color: #fcb831;\r\n            --tw-ring-offset-color: #fcb831;\r\n        }\r\n        \r\n<\/style>\r\n\r\n<header class=\"hero-gradient-top py-2 px-6 lg:px-6\">\r\n    <div class=\"max-w-[1080px] mx-auto flex flex-col md:flex-row items-center justify-between gap-3 md:gap-6\">\r\n\r\n                    <a href=\"https:\/\/www.therapservices.net\/blog\/\"\r\n                class=\"text-[19px] font-bold font-inter leading-[28px] no-underline hover:underline transition-all\"\r\n                style=\"color: #0c4c7c;\">\r\n                Back to Main Blog\r\n            <\/a>\r\n\r\n            <div class=\"flex w-full md:w-96 gap-2\" id=\"search\">\r\n                <div class=\"relative flex-grow\">\r\n                    <input type=\"text\" placeholder=\"Search here\"\r\n                        class=\"w-full py-2.5 px-5 rounded-xl border-none focus:ring-2 focus:ring-therap-blue shadow-sm text-lg bg-white\/90 placeholder-black\">\r\n                <\/div>\r\n                <button\r\n                    class=\"px-6 py-2.5 bg-[#c1de87] text-white rounded-[10px] hover:bg-opacity-90 transition-all flex items-center justify-center shadow-md active:scale-95\">\r\n                    <i class=\"fa-solid fa-magnifying-glass text-xl\"><\/i>\r\n                <\/button>\r\n            <\/div>\r\n        \r\n    <\/div>\r\n<\/header><!-- Custom Style -->\r\n<style type=\"text\/tailwindcss\">\r\n    @theme {\r\n            --color-therap-blue: #0c4c7c;\r\n            --color-therap-orange: #FFD25E;\r\n            --color-therap-light: #F0F4E8;\r\n            --color-therap-tag: #D5E8C4;\r\n            --color-quote-1: #ffecca;\r\n            --color-quote-2: #ffe3b2;\r\n            --color-border-orange: #ffd53d;\r\n            --color-border-blue: #00437c;\r\n            --font-merriweather: \"Merriweather\", serif;\r\n            --font-lato: \"Lato\", sans-serif;\r\n            --font-inter: \"Inter\", sans-serif;\r\n\r\n            \/* Custom shades for 'black' to support manual edits *\/\r\n            --color-black-100: #000;\r\n            --color-black-200: #000;\r\n            --color-black-300: #000;\r\n            --color-black-400: #000;\r\n            --color-black-500: #000;\r\n            --color-black-600: #000;\r\n            --color-black-700: #000;\r\n            --color-black-800: #000;\r\n            --color-black-900: #000;\r\n        }\r\n\r\n        @layer base {\r\n            body {\r\n                \/* @apply font-lato bg-white text-[#333] leading-relaxed; 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It is being utilized by\r\n            I\/DD providers around the country right now. AI can offer effective assistance and insights to everyone from\r\n            DSPs to executive leadership. This was the focus of \u201cAI in Human Hands: Tools for More Impactful Services,\u201d\r\n            a session at the ANCOR Connect \u201826 conference. Presenters Justin Brockie, Chief Operating Officer of Therap,\r\n            and Josh DeZurik, National Director of Quality Affirmation of Dungarvin, discussed real&#8209;world examples\r\n            of\r\n            how AI is helping agencies streamline documentation and data analysis to improve supports.\r\n        <\/p>\r\n\r\n        <!-- Featured Image -->\r\n        <div class=\"mb-12 rounded-3xl overflow-hidden shadow-lg border border-gray-100\">\r\n            <img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/www.therapservices.net\/images\/therap-blog\/5-reasons-electric-mar-inner.png\"\r\n                alt=\"Communication Gap\" class=\"lazyload w-full h-auto\">\r\n        <\/div>\r\n        <p style=\"font-weight: 600;\">\r\n            Here are five takeaways from the session about why AI is a powerful asset for I\/DD providers:\r\n        <\/p>\r\n\r\n        <ol class=\"space-y-6 list-decimal pl-5 marker:font-bold\">\r\n            <li>\r\n                <h3 class=\"font-bold text-therap-black\">\r\n                    Unlocking Insights from Written Records\r\n                <\/h3>\r\n                <p>\r\n                    AI is allowing providers to unlock insights from narrative documentation like daily notes. While\r\n                    numerical data is easy to analyze, qualitative details are often overlooked because of the time\r\n                    needed to review contextual data. During the session, Josh DeZurik explained how AI is the key to\r\n                    pulling helpful insights without requiring staff to spend hours scanning notes\r\n                    Modern AI reads between the lines, much like a human would. As Josh noted, AI doesn't just search\r\n                    for a keyword like \u2018choking\u2019\u2014it also flags related terms like \u2018coughing\u2019 or \u2018wheezing.\u2019 This ability\r\n                    to understand context gives providers valuable qualitative insights, like whether staff are using\r\n                    person&#8209;centered language.\r\n\r\n                <\/p>\r\n            <\/li>\r\n            <li>\r\n                <h3 class=\"font-bold text-therap-black\">\r\n                    Giving Staff Real&#8209;Time Feedback on Entries\r\n                <\/h3>\r\n                <p>\r\n                    Because well&#8209;trained AI understands context, it can also identify when information is missing.\r\n                    In\r\n                    his portion of the session, Justin Brockie talked about Therap\u2019s <a\r\n                        href=\"https:\/\/www.therapservices.net\/ai-tools-designed-for-human-services-providers\/#qa-assistant-section\"\r\n                        target=\"_blank\" class=\"text-therap-blue hover:underline font-semibold\">QA Assistant<\/a>, a \u201cgood\r\n                    angel on your\r\n                    shoulder\u201d that offers in&#8209;the&#8209;moment feedback on documentation entries. At many agencies,\r\n                    quality\r\n                    assurance reviews don\u2019t happen until days or weeks after a shift, when it is difficult for staff to\r\n                    recall details accurately.\r\n                <\/p>\r\n\r\n                <p>\r\n                    As Justin discussed, the QA Assistant scans notes as they are submitted and flags potential gaps in\r\n                    seconds. For example, if a DSP writes that an individual twisted their ankle but doesn\u2019t create an\r\n                    incident report, the tool prompts them to consider additional action. While AI doesn't replace human\r\n                    review, it provides a reliable first level of quality assurance that promotes better records.\r\n                <\/p>\r\n            <\/li>\r\n            <li>\r\n                <h3 class=\"font-bold text-therap-black\">\r\n                    Identifying Priorities for Quality Assurance\r\n                <\/h3>\r\n                <p>\r\n                    Beyond giving feedback, AI can also identify documentation that needs a closer look. While QA teams\r\n                    don\u2019t have time to read every entry, AI does. Justin shared that Therap AI scans roughly 100 notes\r\n                    per minute\u2014a speed at which checking large amounts of data becomes possible.\r\n                <\/p>\r\n                <p>\r\n                    Josh described how AI acts as a \u201cfunnel\u201d for QA teams, narrowing thousands of notes down into the 50\r\n                    that need further review. He noted, \u201cThe human is still an extremely important component.\u201d This use\r\n                    case isn\u2019t about replacing the work of humans, but enabling them to focus their limited time where\r\n                    it is needed most, ensuring critical details aren't overlooked.\r\n                <\/p>\r\n            <\/li>\r\n            <li>\r\n                <h3 class=\"font-bold text-therap-black\">\r\n                    Condensing Data into Useful Summaries\r\n                <\/h3>\r\n                <p>\r\n                    AI isn\u2019t just for quality assurance; everyone can benefit from generating summaries. Whether a\r\n                    director wants key details to share with an individual\u2019s family or a DSP needs to catch up on notes\r\n                    after a vacation, AI can give them the necessary facts to stay updated.\r\n                <\/p>\r\n                <p>\r\n                    \u201cThe ability to condense information and get to the important things is a really great resource we\r\n                    can give to staff,\u201d Justin stated. In addition to providing helpful overviews, Therap\u2019s <a\r\n                        href=\"https:\/\/www.therapservices.net\/ai-tools-designed-for-human-services-providers\/#ai-analysis-section\"\r\n                        target=\"_blank\" class=\"text-therap-blue hover:underline font-semibold\">AI Analyses<\/a>\r\n                    conduct deeper analysis to highlight actionable insights, trends, and suggestions. When staff don't\r\n                    have to search through records and connect the dots themselves, they have more time to support\r\n                    individuals.\r\n                <\/p>\r\n            <\/li>\r\n            <li>\r\n                <h3 class=\"font-bold text-therap-black\">\r\n                    Offering a Growing Toolbox\r\n                <\/h3>\r\n                <p>\r\n                    No two I\/DD providers operate exactly alike, which is why AI's versatility is so valuable.\r\n                    Organizations can create their own \u201ctoolbox\u201d of features and use cases that fit their needs. Here\r\n                    are some exciting examples Josh and Justin highlighted in their session:\r\n                <\/p>\r\n\r\n                <ul class=\"list-disc pl-6 space-y-4 mb-12\">\r\n                    <li><strong>Automating Data Collection and Health Insights:<\/strong> Consistent health monitoring is\r\n                        becoming easier, thanks to IoT devices like sleep mats and smart scales. AI can analyze the raw\r\n                        data they collect to give staff a clearer picture of a person\u2019s health. This process is\r\n                        simplified by tools like <a href=\"https:\/\/www.therapconnect.net\/\" target=\"_blank\"\r\n                            class=\"text-therap-blue hover:underline font-semibold\">Therap Connect<\/a>, which interfaces\r\n                        with smart devices, sends wellness\r\n                        data directly into documentation, and uses AI to give clear insights on sleep, body composition,\r\n                        vitals, and more.\r\n                    <\/li>\r\n                    <li><strong>Detecting Subtle Health Risks:<\/strong> AI also assists with clinical care by spotting\r\n                        warning signs of health issues. Alerting staff to these signs early empowers proactive care,\r\n                        keeping minor issues from becoming serious health events. This is the purpose of Therap\u2019s <a\r\n                            href=\"https:\/\/www.therapservices.net\/ai-tools-designed-for-human-services-providers\/#fatal-5-dashboard-section\"\r\n                            target=\"_blank\" class=\"text-therap-blue hover:underline font-semibold\">Fatal Five\r\n                            Detection<\/a>, which consolidates risk\r\n                        indicators into one organized view for better clinical monitoring.\r\n                    <\/li>\r\n                    <li><strong>Identifying Burnout with Sentiment Analysis<\/strong> During the session, Josh asked the\r\n                        audience: \u201cWhat if you could review language to identify staff who are burning out?\u201d AI is able\r\n                        to perform sentiment analysis and notice patterns of fatigue or frustration in staff\u2019s entries.\r\n                        When notified of signs early, leadership can step in with proactive coaching and resources.\r\n                    <\/li>\r\n                    <li><strong>Bridging Language Gaps with Translation:<\/strong> With AI tools trained specifically for\r\n                        human services, agencies can offer accurately translated records in the preferred languages of\r\n                        staff, individuals, and families. Therap\u2019s <a\r\n                            href=\"https:\/\/www.therapservices.net\/ai-tools-designed-for-human-services-providers\/#ai-translator-section\"\r\n                            target=\"_blank\" class=\"text-therap-blue hover:underline font-semibold\">AI Translation\r\n                            Tool<\/a> creates precise and secure\r\n                        translations in 50+ languages. Justin emphasized that when staff can read documentation in their\r\n                        native language, they can provide better supports.\r\n                    <\/li>\r\n                <\/ul>\r\n            <\/li>\r\n        <\/ol>\r\n\r\n        <h2 class=\"text-3xl font-bold mt-12 mb-6\">Why Providers Should Start Using AI Today<\/h2>\r\n        <p>\r\n            As Josh and Justin\u2019s session at ANCOR Connect \u201826 made clear, AI is already making a difference for I\/DD\r\n            providers. From summarizing information to flagging subtle health risks, AI can empower agencies to utilize\r\n            more of their data while saving time to focus on what matters most: supporting individuals.\r\n        <\/p>\r\n        <p>\r\n            Whether you are just starting out or looking to expand your usage, the best way to unlock the benefits of AI\r\n            is to use it actively. Justin advised, \u201cYou have to engage with AI to understand what it does in your\r\n            organization.\u201d Josh DeZurik agreed, emphasizing that \u201cAI literacy is a skill. You have to use it. You have\r\n            to practice it.\u201d With so many practical ways AI can assist providers, now is the perfect time to learn how\r\n            to harness its power.\r\n        <\/p>\r\n    <\/div>\r\n<\/main>\r\n\r\n<!-- CTA Section -->\r\n<section class=\"cta-section with-gradient\">\r\n    <div class=\"max-w-4xl mx-auto\">\r\n        <h3 class=\"text-2xl font-bold text-therap-blue mb-4\">Want to learn more about Therap AI and the tools mentioned\r\n            in&nbsp;this&nbsp;blog?\r\n        <\/h3>\r\n        <a href=\"https:\/\/www.therapservices.net\/contact\/?source=therap_blog\" class=\"special-btn mt-12\">\r\n            Book a demo\r\n        <\/a>\r\n    <\/div>\r\n<\/section>\r\n\r\n<!-- jQuery and Custom JS -->\r\n<script src=\"https:\/\/code.jquery.com\/jquery-3.7.1.min.js\"><\/script>\r\n<script>\r\n    $(document).ready(function () {\r\n        \/\/ Search redirect\r\n        $('#search input').on('keypress', function (e) {\r\n            if (e.which === 13) 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