{"id":418,"date":"2026-07-07T09:47:11","date_gmt":"2026-07-07T09:47:11","guid":{"rendered":"https:\/\/www.therapservices.net\/blog\/?page_id=418"},"modified":"2026-07-07T09:47:11","modified_gmt":"2026-07-07T09:47:11","slug":"standardizing-success-how-lutheran-social-service-of-minnesota-unified-statewide-documentation-with-therap","status":"publish","type":"page","link":"https:\/\/www.therapservices.net\/blog\/standardizing-success-how-lutheran-social-service-of-minnesota-unified-statewide-documentation-with-therap\/","title":{"rendered":"Standardizing Success: How Lutheran Social Service of Minnesota Unified Statewide Documentation with Therap"},"content":{"rendered":"<p><!-- Custom Style -->\r\n\r\n<style type=\"text\/tailwindcss\">\r\n\r\n\r\n    #search input::placeholder {\r\n            color: #000000 !important;\r\n            opacity: 1 !important;\r\n        }\r\n\r\n    #search button {\r\n        color: #0c4c7c !important;\r\n        border-radius: 10px;\r\n        cursor: 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text-left\">\r\n        <h1 class=\"text-xl md:text-2xl font-bold mb-4 md:mb-6 leading-tight text-therap-black\">\r\n            Standardizing Success: <br>How Lutheran Social Service of Minnesota Unified Statewide Documentation with\r\n            Therap\r\n        <\/h1>\r\n        <div class=\"flex justify-start\">\r\n            <div class=\"flex items-center gap-2 font-semibold flex-wrap\">\r\n                <div>\r\n                    By: Claire Faulkner\r\n                <\/div>\r\n                <span style=\"font-weight: 200;\">|<\/span>\r\n                <div>Published: July 07, 2026<\/div>\r\n                <span style=\"font-weight: 200;\">|<\/span>\r\n                <div>\r\n                    Category: <a href=\"https:\/\/www.therapservices.net\/blog\/search\/?q=User%20Story&category=category\"\r\n                        class=\"text-therap-blue hover:underline\">\r\n                        User Story\r\n                    <\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/header>\r\n\r\n<main class=\"max-w-[600px] xl:max-w-[700px] mx-auto px-4 xl:px-0 py-12 relative\">\r\n\r\n    <!-- Content -->\r\n    <div class=\"content-area max-w-[700px] text-black-800 mx-auto\">\r\n\r\n        <!-- Featured Image -->\r\n        <div class=\"mb-12 rounded-3xl overflow-hidden shadow-lg border border-gray-100\">\r\n            <img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/www.therapservices.net\/images\/therap-blog\/Ghislaine-Mparanirubumwe-inner.png\" alt=\"\"\r\n                class=\"lazyload w-full h-auto\">\r\n        <\/div>\r\n\r\n        <p>\r\n            Lutheran Social Service (LSS) of Minnesota provides a variety of disability services to individuals\r\n            throughout the state. With programs spread so widely, the agency faced the challenge of varying\r\n            documentation and communication methods from one location to another. This changed in 2011 when they began\r\n            using Therap\u2019s electronic documentation system to consolidate information into a centralized hub and create\r\n            more consistency in supports across their entire organization.\r\n\r\n        <\/p>\r\n        <p>\r\n            Angie Collins, the Statewide Director of Quality Engagement at LSS of Minnesota, has witnessed the benefits\r\n            of Therap firsthand since its initial implementation. Having spent nearly 30 years in the industry, Collins\r\n            has watched the evolution of documentation, from the paper&#8209; era to the modern efficiency of electronic\r\n            systems. For Collins and her team, Therap isn\u2019t just a software platform; it is the bridge that connects\r\n            their statewide programs, streamlines daily tasks for staff, and empowers the agency to make informed,\r\n            data&#8209;driven decisions at every level.\r\n        <\/p>\r\n        <h2 class=\"text-3xl font-bold mt-12 mb-6\">Documentation Where It\u2019s Needed, When It\u2019s Needed<\/h2>\r\n        <div class=\"mt-12 block clear-both\">\r\n            <div class=\"w-full lg:w-1\/2 lg:float-right lg:ml-10 lg:mb-0 mt-10 lg:mt-0 relative md:h-fit\">\r\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                    class=\"quote-icon -left-12 -top-4 w-12 h-9 scale-x-[-1]\" alt=\"\">\r\n                    <path fill=\"#FFD25E\"\r\n                        d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                    <\/path>\r\n                    <path fill=\"#FFD25E\"\r\n                        d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                    <\/path>\r\n                <\/svg>\r\n                <div class=\"quote-box-2\" style=\"opacity: 1; margin-top: 0px; margin-bottom: 1rem\">\r\n                    <div class=\"text-center text-xl px-4 text-therap-black font-medium\">\r\n                        I assisted a very long&#8209;term employee in configuring a MAR for Warfarin. Daily MAR made it\r\n                        way\r\n                        easier. She was cheering and telling everybody that it worked! The best part of using Therap is\r\n                        watching the light bulb moments for people.\r\n                    <\/div>\r\n\r\n                    <svg xmlns=\" http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                        class=\"quote-icon -right-12 -bottom-4 w-12 h-10\" alt=\"\">\r\n                        <path fill=\"#FFD25E\"\r\n                            d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                        <\/path>\r\n                        <path fill=\"#FFD25E\"\r\n                            d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                        <\/path>\r\n                    <\/svg>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <p class=\"text-xl lg:text-2xl leading-[32px] lg:leading-[40px] outer-para-text\">\r\n                A common challenge for large agencies is maintaining continuity of care during staff transitions or\r\n                absences. By having all of their documentation within Therap, LSS of Minnesota ensures that staff have\r\n                access to the information they need to provide informed and consistent supports. \u201cThroughout the years,\r\n                one of the biggest benefits has been having all the information in one place when there are vacancies,\r\n                illnesses, [or] changing of personnel. We can fill in and have everything at our fingertips... that just\r\n                really helps ensure the safety of the people we support,\u201d says Collins. This access also allows staff to\r\n                provide more person&#8209;centered supports when filling in. \u201cI can read up on what makes [individuals]\r\n                happy,\r\n                content, satisfied, fulfilled, comforted before I get there,\u201d she says.\r\n\r\n            <\/p>\r\n        <\/div>\r\n        <h2 class=\"text-3xl font-bold mt-12 mb-6\">Ease of Use and \u201cLight Bulb Moments\u201d<\/h2>\r\n        <p>\r\n            Another significant advantage of Therap has been its ease of use for critical daily tasks, such as\r\n            documenting medication administrations. When LSS of Minnesota switched to using Therap\u2019s Daily MAR, Collins\r\n            was worried about how staff would handle the transition. \u201cTrying to get 1,200 people excited about change is\r\n            hard. They adapted to it very quickly and so that is a big success,\u201d she says. Staff not only embraced the\r\n            change, they were excited about it. Collins shares, \u201cI assisted a very long&#8209;term employee in\r\n            configuring a\r\n            MAR for Warfarin. Daily MAR made it way easier. She was cheering and telling everybody that it worked!\u201d For\r\n            Collins, moments like this are powerful. \u201cThe best part of using Therap is watching the light bulb moments\r\n            for people,\u201d she says.\r\n        <\/p>\r\n        <h2 class=\"text-3xl font-bold mt-12 mb-6\">The Power of Data<\/h2>\r\n        <p>\r\n            In addition to helping staff complete daily tasks, Therap empowers LSS of Minnesota to look at the big\r\n            picture. Collins uses Therap\u2019s Business Intelligence tools and Report Library to access data and reports to\r\n            gain a better understanding of organizational performance and help drive decisions. \u201cI'm excited to get\r\n            everything at a click of a button and be able to provide those successes and challenges in data form to the\r\n            organization leaders, the cabinet, and the board,\u201d she says. Collins emphasizes, \u201cWhen things are simple, we\r\n            get good data. Good data leads to understanding where our successes are [and] where our challenges may lie.\r\n            In my opinion you can't really argue with data.\u201d\r\n        <\/p>\r\n        <!-- Testimonial 1 -->\r\n        <div class=\"quote-box-1\">\r\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                class=\"quote-icon -left-24 -top-6 w-16 h-12 scale-x-[-1]\" alt=\"\">\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                <\/path>\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                <\/path>\r\n            <\/svg>\r\n            <div class=\"text-center text-xl px-4 text-therap-black font-medium\">\r\n                I'm excited to get everything at a click of a button and be able to provide those successes and\r\n                challenges in data form to the organization leaders, the cabinet, and the board,\r\n            <\/div>\r\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 150\"\r\n                class=\"quote-icon -right-24 -bottom-6 w-16 h-12\" alt=\"\">\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M90.23,57.75c-1.87,41.26-33.63,75.15-74.76,79.62-4.51.49-9.84,1.68-10.33-5.64-.38-5.66-.13-10.18,7.52-10.99,10.02-1.06,17.91-6.61,24.02-14.58,6.12-7.98,5.71-9.46-3.44-13.49-16.62-7.31-26.05-23.04-24.83-41.41,1.09-16.48,13.47-31.33,29.99-35.99,27.53-7.76,53.17,13.25,51.85,42.47Z\">\r\n                <\/path>\r\n                <path fill=\"#FFD25E\"\r\n                    d=\"M194.97,56.1c-.25,41.02-35.17,78.51-75.91,81.38-4,.28-8.73,1.1-9.03-5.15-.25-5.2-1.32-10.56,6.77-11.5,10.67-1.24,18.85-7.14,25.25-15.72,4.34-5.83,4.99-9.26-3.44-12.43-17.15-6.44-26.92-22.91-25.68-40.65,1.21-17.39,12.67-31.82,29.09-36.62,26.99-7.9,53.12,12.18,52.95,40.69Z\">\r\n                <\/path>\r\n            <\/svg>\r\n        <\/div>\r\n    <\/div>\r\n<\/main>\r\n\r\n<!-- CTA Section -->\r\n<section class=\"cta-section with-gradient\">\r\n    <div class=\"max-w-4xl mx-auto\">\r\n        <h3 class=\"text-2xl font-bold text-therap-blue mb-4\">Are you ready to bring consistency, safety, and\r\n           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