Minnesota Therap News: CSSP Custom Form / ISP Agenda / Billing Claims Mandate for Waiver Services

CSSP Custom Form in Therap being updated.

Matt Wahl from PKT shared the updated regs regarding the inclusion of technology questions in the CSSP form.  ARRM has published an example of the prefered verbiage.  I have made the request to have the form updated for this purpose, with the ARRM sample copy.

Deb Koop from LSS shared the updated reg from 245D.07.Subd.4. “Service outcomes and supports”.  These points are earmarked for inclusion in the CSSP as well.  If anyone has a sample of the questions or verbiage the state is suggesting for “Service Outcomes and Supports”, please send them to me. 

Updates as available.

Request for the 245D “Progress Review Summary” form to be added.

Matt Wahl also asked if it would be possible to add the Progress Review Summary form to Therap.  I have advanced this to our development team for review.  If this request is granted, I will advise.

MN Specific ISP Agenda Questions.

At the August MN Regional Conference, during the ISP Plan / Agenda session we discussed the possibility of enhancing the menu of questions in the agenda for MN needs.  With the user community’s assistance, I have a proposal into our developers to add questions for…

  • Admission
  • 30-Day
  • 45-Day
  • Quarterly
  • Semi-Annual
  • Annual
  • Progress Review Summary
  • Other Meeting Type

…which also includes questions for the Final Rule Medicaid HCBS CMS 2249-F and CMS 2296-F.

Since this makes the menu quite long (62 options), I have also proposed the addition of a “guidance” section to help you make the proper selections per meeting type (e.g. Questions 11 through 25 are suggested by 245D for individual intake / admission / initial planning meetings).

We are keeping the developers busy!

Is your agency ready for the February 5th, 2018 billing change mandate?

On 2/5/18, the day-to-day billing submission mandate is effective for waiver services.  Batch claims without daily service line items will be denied by MN-ITs.   Per Barb Turner at ARRM, all other services have this requirement.  MN-ITs made the decision to bring waiver services into alignment earlier this year.

If you are using the Billing Plus moduleyou already know that Therap has been compliant with this upcoming mandate since the functionality was introduced in Minnesota.

If you still seek a solution, adding Billing Plus to your Therap system is very worthy of consideration.  Submit claims directly from your Therap service documentation or Attendance Data.  Therap & MN-ITs get along well!  

Contact me directly to schedule an informational webinar with Dawn Gilder, our Therap MN Billing Specialist.  Dawn can be reached at dawn.gilder@therapservices.net

And finally…

Our Data Driven Outcomes with Business Intelligence module answers the question of how to best Measure Your Organization’s Most Important Data.  Therap held a webinar for ANCOR in October on the topic.  It’s a great overview of DDO, click here to watch it.



Therap IA & MN User Group Webinars – March 27th

We will be hosting the 1Q User Group Webinars for IA & MN on Monday, March 27th.  If you have not done so already, please plan to join us!

User Groups are offered at no charge.    You do not need to be a Therap User to attend.

Iowa User Group:  9:00am – 10:00am.  Click here to register.
Minnesota User Group:  1:00pm – 2:00pm.  Click here to register.

We are planning to visit about the new Business Intelligence Module, Mobile ISP Data for iOS, upcoming Regional Conferences and other news.

Registration links can also be found on your Iowa or Minnesota state specific page in the Therap website.

See you next week at the MSSA Conference!  March 22-24.

If you are attending the  MSSA Annual Conference & Expo in Minneapolis next week, please swing by the Therap booth.  I’ll be there.  Looking forward to seeing you!

Therap IA & MN Regional Conference Dates.   SIGN UP TODAY AND SAVE!!

Iowa  / Illinois: May 31-June 1.  The event will be in Bettendorf (Quad Cities) at the Isle Casino Hotel.  Click here to learn more and to register.

Minnesota: August 15-16.  We will be returning the Best Western Premier in Burnsville.  Click here to learn more and to register.

Look for Therap at the following Spring Events…

April 7-10 – DDNA Annual Convention – Dallas, TX.
May 3-4 – IACP Annual Convention – Ames, IA.
June 7-8 – ARRM Annual Conference – Prior Lake, MN.

As always, please feel free to reach out at any time with any questions.  jeff.mau@therapservices.net




The ARRM Technology Conference is Nov. 15th

On November 15th, ARRM (the Minnesota Provider Association) is hosting their annual Technology Conference in Minneapolis.   If you are attending, please be sure to visit the Therap booth.  I am looking forward to seeing members (and prospective members) of our MN Therap User Community, as well as make new acquaintances.


Contact me at anytime! jeff.mau@therapservices.net

If you are seeking electronic solutions for your agency, this is the conference to attend.  ARRM sums it up quite nicely…

Technology solutions for our industry will soon no longer be the leading edge, but the status quo. The ARRM Technology Conference is Minnesota’s only event to help providers stay ahead of the business and regulatory curve.

The ARRM Technology Conference is an opportunity for professionals from every sector of the disability services industry, both public and private, to learn about the latest advances in technological supports for people with disabilities. Attendees engage with national experts, peers, individuals and families served by technology, and solution providers.

BTW – If you have not received one of those cool Therap water bottles, I am bringing a supply!

See you next week.





Minnesota Therap Conference is Next Week!

2016 Minnesota Therap Regional Conference in Burnsville.
August 16-17, 2016.

The Central Region Therap Team is excited to be coming to Minnesota next week. If you have not already registered for this conference, please consider joining the 55+ members of the MN Therap User community that will be there.

The Minnesota Therap Conference is a great event. Learn about recent developments in the Therap system. We are offering sessions on individual support documentation and reporting, electronic health records (EHR), billing from Therap, use of the system for 245D compliance and staff training management and more!

If you are not a Therap User, this is a fantastic opportunity to evaluate Therap and how the system can support your agency. Use this opportunity to speak with members of the MN Therap User Community (60 providers) to learn how Therap works for them.

The conference will be held at the BEST WESTERN PREMIER Nicollet Inn, 14201 Nicollet Ave S., Burnsville, MN 55337.

Please take a moment to view the schedule.
Check out the Day 1 workshop sessions!

For more information and to register, visit our conference page. We look forward to seeing you at the conference!



Therap will be at the following Minnesota events…
ARRM Technology Showcase – November 15, 2016. Brooklyn Center, MN

New Ulm, Mankato and the Twin Cities

What a great week!  I spent time with a current Therap User Provider, a new Therap User Provider and Providers seeking to enhance their documentation process and are in the evaluation process.

Monday evening and Tuesday, I spent time with MBW Company in New Ulm.  MBW has been using Therap for 5 years and are preparing to implement MAR Plus.

The A. Schells Team – 1866

On Monday, Brandy, Ric and I enjoyed a great evening together.  They gave me a driving tour of New Ulm and shared the community’s history.  We visited the grounds of the Schell’s Brewery, a New Ulm landmark since 1860, the Herman the German Monument and other historical locations.  The evening was capped off with an authentic German meal at Veigel’s Kaiserhoff.

On Tuesday, the MBW team and I reviewed the MAR Plus module for agency wide implementation.  All agreed that using this module will be a tremendous addition to their Therap platform.  The team was very excited to learn about the functionality and get the process started.

MBW Company Team

The MBW Team 3/8/16

We also reviewed the new Individual Home Page.  Everyone was in accord that the improved IHP will become the starting point for data entry by staff.

I was in Mankato Tuesday afternoon making new acquaintances.  I am always impressed when meeting new friends and learning about their agency.   We had a great meeting and I hope to be back in Mankato soon.

Wednesday…so, I must be in Minneapolis.  In addition to meeting with a provider that is seeking a platform to collect data and seamlessly submit claims directly to MN-ITs  (Therap Basic and Billing Plus), I met with our newest member of the Minnesota Therap User Community, PKT Enterprises.  Matt Wahl and his agency leaders will have their first PA with Sarah Christensen very soon.  We reviewed the system and had a great implementation planning session.   Please welcome PKT to our MN User Community!

Thursday morning I had to opportunity to meet with Jeff Schaffer and Rachel Fox of Bloomington Drug.  They have partnered with 2 providers that use Therap and the MAR Plus module. They assist these agencies with Medication History entry and eMAR configuration.  If you would like to learn more about how they support these agencies, please contact me and I will be happy to share!  The process is very successful and can be replicated.



By |2016-11-03T09:56:35+00:00March 11th, 2016|Categories: Central Region, Jeff Mau, Minnesota, MN|Tags: , , |0 Comments

SAVE THE DATES! 2016 IA & MN Regional Therap Conferences.

I am pleased to announce the dates for the Iowa and Minnesota Therap Regional Conferences.  Would you be so kind as to note these on your calendar?

IOWA:  June 1-2, 2016 in West Des Moines.   Site: Sheraton West Des Moines Hotel

Click here to register for the Iowa Conference.

MINNESOTA:  August 16-17 in Burnsville.  Site: Best Western Premier – Nicollet Inn

Click here to register for the Minnesota Conference.

Feedback from last year’s IA & MN conferences clearly indicated a desire to have more sessions for the intermediate and advanced Therap Users.  To that end, PLEASE let me know what topics you wish to focus on.  Send your suggestions to jeff.mau@therapservices.net.  I really want to hear from you!

We also seek presentations from our user community!  If you have a topic about your Therap use or how a particular module benefited your agency, please share your experience with fellow providers.  Again, please send your topic and/or presentation outline to jeff.mau@therapservices.net.  Don’t be shy….you’ll be sharing with friends.



Minnesota User Group Meeting – 10/26/15

IMG_0827Please join your Central Region Therap Team next Monday, October 26th at 10:00am for the Minnesota User Group Webinar.  This meeting is provided at no cost.  All user agencies are invited to attend.  Your organization does not need to be a user agency to participate.

Click here to register.

Our current agenda is as follows (subject to change without notice):

* General Announcements. How to register for the National Conference.
* Review of available 245D Custom Forms and where to find them.
* 245D GER Form update. Concept Review.
* Overview of GER Resolution.
* Overview of ISP Data enhancements.
* Overview of Employment History Module.
* Overview of the Individual Home Page.
* Overview of the Training Academy.
* Q & A.

What is a user group?
A user group is a meeting of Therap users in the same state to troubleshoot, network, discuss state-wide issues and get information on the latest Therap releases. You may also ask questions and get help on any topic regarding the usage of Therap at your agency from the attending Therap team members.

Please submit your questions to the Central Team at central@therapservices.net.


Jeff Mau – IA / MN / NE Therap Business Development Consultant



The Minnesota Conference… WOW!

IMG_0812Another Minnesota Therap Conference has come and gone.  It was the first conference I had a hand in organizing at the local level.  Given my predisposition to over think everything, I had a few sleepless nights prior to the event.  But, when all was said and done… this was a great meeting!

What made it great was the active participation of our attendees.  New users, tenured users and non-users made up the 112 participants and ALL were engaged.

This level of discourse is what makes these conferences worthwhile.  It was (and is) clear that the Therap community in Minnesota is not afraid to ask the tough questions of Therap staff and/or each other.  It was a tremendous learning experience.

I was pleasantly surprised at the unsolicited comments I received via email.  Here are just a few…

  • “Thanks Jeff.  We found the Conference very helpful and informative.”   – Matt Sharp, Living Well.
  • “Thank you for the best conference EVER!!!! ” – Leanne Negley, Rural Living Environments.
  • “Thank you.  It was a great session!!”  – Bethany McCabe, Cardinal of Minnesota.

Well… I appreciate the kudos, but this was a team effort and, more importantly, without our Therap user community, none of this would have been possible.

From our team to you…


Therap Team from left to right: Jeff Case, Michelle Saunders, Jeff Mau, Sarah Christensen, Calvin Christensen, Dawn Gilder.

thanks to all who participated in the Therap Minnesota Regional Conference!

ARRM Technology Showcase


Last week (August 3-4) I had the opportunity to attend the ARRM Technology Showcase in Bloomington, Minnesota.   The focus of the event was to discuss how technology is impacting the I/DD industry and to visit with vendors about their various tech tools.  Of the 150-200 attendees, there were 30-35 current Therap users representing about 20 Minnesota agencies.

I had the pleasure of meeting these users, answering questions and visiting about the recent Release, Individual Based Caseloads, how the Billing Plus functionality works with the MN-ITs system… lots of great conversation.

It was also great to meet agencies that were not electronic database users  and show them the advantages of using the Therap System.  This group was interested in seeking solutions.

The conference adjourned Tuesday afternoon, and after talking to the last agency in the hall, I packed the booth, gathered my materials and decided to not work in the hotel room.  I had been there since Sunday afternoon and was seeking some outdoor venue to check email and touch base other clients and contacts.  Since this was a technology show and I do “work in the cloud”, why not checkout a local lake with internet access?  There are 10,000 lakes in the state, right?

So, by 5:30pm, I was sitting at Lord Fletcher’s dock on Lake Minnetonka,  doing catch-up work, having a walleye sandwich and ice tea.   A great way to cap off a very good conference.


(BTW – No mosquitoes!)

Thanks to ARRM for hosting the event.  I look forward to attending next summer.

By |2016-11-03T09:56:39+00:00August 10th, 2015|Categories: Conferences, Jeff Mau, Minnesota, MN|Tags: , , |0 Comments

Minnesota Therap Conference, Aug. 18-19


Minnesota Therap Users… time is running short to take advantage of the “Early Bird” discount when registering for the Minnesota Therap Conference.

This year’s location is the BEST WESTERN PREMIER Nicollet Inn14201 Nicollet Ave S., in Burnsville.  According to Google Reviews, 4.7  of 5 Stars.  The venue looks to be fantastic!

I’ve been attending these conferences while at my previous agency assignment and in my new role with the company.  One would think that I may have “heard it all”… but, I must say… I learn something new at each of these events.  Please, don’t look at the preliminary schedule and think, “Hmmmm, I know all of this stuff” and choose not to attend.  There’s always something to learn.

In June, I attended the Nebraska Therap Conference in Omaha.  The exchange of information between providers was impressive.

I was involved in the eMAR discussion.  As it turned out, most of the users in the room use the MAR modules.  After the overview, the floor was opened up for questions and the following was quickly asked by a newer user agency, “How do you do your schedule 2 med counts in Therap?

Within 5 minutes, several methods were being discussed.  All viable.  All were met with nodding heads and follow-up questions.  People walked away saying, “I’m going to try their method.  I thought ours was the only way to do that.”  Moreover, the dialogue nearly spilled over into the next session.  People needed to take a seat or go to where the were planning.

If you cannot attend, send others from your agency!  Send your direct support staff.  Send your finance team.  Provide your organization the opportunity to expand the collective knowledge base, especially with a tool that is used daily to gather data that can, arguably, be vital to your operation.

DO YOU HAVE  A FAVORITE THERAP MODULE?   Why not present at the conference?  You are the expert.  You use the platform each and every day in the Great State of Minnesota.  SHARE your experiences.  Please contact me directly if you would like to do so.

See you soon!

Jeff Mau


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