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Internet Access Issues on October 21st

A lot of you (our current estimate is about 30%) may have had problems reaching Therap today. At no time during the day was Therap down.  There have been thousands of people logged in all day long. However, a service called Dyn which we (and many other major sites like Twitter and Reddit) use for directing web traffic was down due to a DDOS attack.   This meant that when you typed www.TherapServices.net into your browser, there was nowhere available to tell your browser where to look to find our website or application. Here are a couple of links on what happened: Dyn Status Page NPR: What's up with the internet today? If you have any questions, please get in touch. [...]

By |October 21st, 2016|Categories: Uncategorized|2 Comments

A much better day at the office – and a great day in Western New York

We have now fixed the issue that was impacting the system over the past couple of days and since releasing the fix, everything has been running smoothly. I have again been reminded of what a great community of people we work with.  While many folks have understandably voiced their frustration, I have been amazed and humbled at how many of our users have sent messages of encouragement and support.  We really appreciate the feedback and it inspires us to continue to improve and enhance our services for you. Meanwhile, Jeff Case and I have been visiting with folks out here in Western New York.  There have been some great discussions about our upcoming connection to HealthyLink, the pharmacy interface, and [...]

By |September 8th, 2016|Categories: Uncategorized|Comments Off on A much better day at the office – and a great day in Western New York

Update on System Issues

Unfortunately today has continued some of the difficulties that we were seeing yesterday. We have been working really hard to address the issues and believe we have narrowed it down.  For this reason, we have temporarily disabled GERs while we work on finding a final solution.  This allows you to continue to do nearly all of what you need to do as we work. We aren't happy with this situation, but sometimes it really shows how difficult what we do is. At this time all I can do is apologize for the aggravation that I know this is causing you and assure you that we are doing all we can to get back to the stability you expect and deserve. [...]

By |September 7th, 2016|Categories: Uncategorized|Comments Off on Update on System Issues

A Rough Day in Therapville

As you have probably been experiencing, things have not been running very smoothly today with our application. This would appear to have something to do with our release this past weekend, hence the reason for temporarily disabling T-Logs. We are working hard to diagnose and fix the issues. We appreciate your patience and truly regret the inconvenience and annoyance that instability causes. I'll update you when I have more concrete news. :: Justin :: UPDATE: 8:00pm Eastern: We have re-enabled T-Logs, things are looking good, but we are watching very closely. UPDATE: 8:20pm Eastern: Unfortunately that didn't work and we need to take T-Logs down again.

By |September 6th, 2016|Categories: Uncategorized|Comments Off on A Rough Day in Therapville

BridgeGateHealth’s Clinical Exchange Platform Implemented to Allow for the Transformation and Exchange of Clinical Data from Therap to HIEs

WATERBURY, CT / JACKSONVILLE, FL (PRWEB) SEPTEMBER 01, 2016 Therap Services, the industry leader in providing electronic records and documentation in long-term care services for people with Intellectual or Developmental Disabilities, has partnered with VorroHealth to facilitate the acquisition, transformation, and delivery of patient care data across Therap’s client base. VorroHealth will implement a clinical exchange platform – BridgeGate Health™ - to allow for the transformation and exchange of clinical data from Therap to Health Information Exchanges (HIEs) throughout the country to facilitate optimized coordinated care. Therap’s initial connections will include:     Kansas Health Information Network (KHIN) with more than 1,200 participating hospitals, clinics & other health care related facilities.     HealtheLink, the Regional Health Information Organization (RHIO) for the eight counties [...]

By |September 5th, 2016|Categories: Uncategorized|Tags: , , , , |1 Comment

Filming at Charles Lea Center, Spartanburg, South Carolina

We spent a great day today filming a video with the very fine folks at The Charles Lea Center.  We are focusing especially on how they use technology (especially Therap and Simply Home) to help folks become more independent within their communities. They have this great setup called "Easy Street"  where they have all sorts of home (kitchen, bedroom, bathroom) and community (bank, fast food, doctor, dentist, van, streets) setups that people can explore and get used to. I'm really excited to see how the video comes out. :: Justin ::     

By |July 12th, 2016|Categories: Video|Tags: |Comments Off on Filming at Charles Lea Center, Spartanburg, South Carolina

Coming Soon :: Case Note Enhancements :: Templates and Questionnaires

I am really excited about this update, it brings a lot of the functionality we've been thinking about when we first came up with Case Notes. There are basically two parts to it: Templates and Questionnaires. Templates The template feature allows you to define your own case notes with the following options: Define your time entry type (duration or in/out) Define your own activities Define your own locations Select a Questionnaire to include with the Case Note You can now have multiple types of Case Note in which case the user will select the one they want to complete. Questionnaires Questionnaires are a new tool that we have developed as a plug-in to other modules.  You can read about them [...]

By |July 5th, 2016|Categories: Therap 2016.2|Tags: , |Comments Off on Coming Soon :: Case Note Enhancements :: Templates and Questionnaires

Therap Updates for July 2016

Things are continuing to move ahead here at Therap.  We have a lot of work going on in the background to bring you a better, faster, and even more reliable system.  We appreciate that there have been a number of longer downtimes recently.  These are all part of this major upgrade process.  Once complete we should go back to a more regular schedule. Some of those changes also require updates to the application, which, along with some other planned updates will be released in two phases during July 2016. All of these dates and the functionality proposed is accurate at the time of writing, but subject to change as we continue rigorous testing. Release 2016.2.5 Projected for: 7/17/2016 Estimated Downtime: [...]

By |July 2nd, 2016|Categories: Therap 2016.2|Tags: , |Comments Off on Therap Updates for July 2016

Coming soon :: Therap 2016.2 :: Downloads and Case Notes

We will be bringing out our latest update to Therap in a couple of weeks.  When we do these releases, it is often hard to predict when there will be last minute changes that happen due to issues discovered in testing or changes in regulations. I have a couple of changes based on the list of functionality that I posted earlier: Firstly, the updates to the Case Note module are going to be included in a follow-up release, they are not quite ready and we don't want to take unnecessary risks. Secondly (and for now most importantly), many of you will have noticed that we are introducing new roles to control the downloading of Excel files and PDFs.  We had [...]

By |June 13th, 2016|Categories: Therap 2016.2|Tags: |4 Comments

NASDDDS Conference in Kansas City

Peter, Jeff, and I are at the NASDDDS Mid Year Conference in Kansas City, Missouri. Apart from all the references to last year's World Series, I am always delighted to come to Kansas City, I don't remember ever having a bad meal here! The conference as usual is fascinating.  On top of that it is great to see so many Therap state users here. :: Justin ::  

By |June 10th, 2016|Categories: Uncategorized|Tags: |Comments Off on NASDDDS Conference in Kansas City

Therap 2016.2 :: Additional ISP Data Grid Information

Over the last couple of days I have had a few questions about our upcoming change to ISP Grid. As I said in my last post, this change makes no difference to the actual data, we are just ending an old way of collecting data. When the release comes out, the ISP Data basically doesn't even need to change.  You can see this for yourself by doing a search for ISP Data created by a grid.  You will see when  click on any of those search results that it opens up as regular ISP Data. So, when the release come out, your existing ISP Programs with grid collection will become regular ISP Programs and the data will remain as it is, [...]

By |June 8th, 2016|Categories: Therap 2016.2|Tags: , , |Comments Off on Therap 2016.2 :: Additional ISP Data Grid Information

Coming Soon :: Therap 2016.2 :: Feature List

  Our next significant release will be Therap 2016.2 which we expect to release at the end of June. We current expect to include the following updates though these are subject to change: Updates to Case Management functionality and access to include Referral, Eligibility, and Level of Care, bulk assignment of caseloads, availability in County and Private Oversight. Communication from Therap Customer Support will come via the Issue Tracker rather than SComm. Live Help will only be available to users who are logged into the application Introduction of Non-Specialized Provider billing (initially in Nebraska) Automated claim adjudication in Nebraska Updating the SIS interface to SIS-A Updates to oversight accounts to include: new provider switching, new all-access functionality, Updated functionality within [...]

By |June 7th, 2016|Categories: Therap 2016.2|Tags: , |3 Comments

Coming soon :: Therap 2016.2 :: Changes to ISP Data Grid

At the end of this month, we will be releasing the latest update to Therap.  There are a number of enhancements coming which I will list in upcoming posts. One significant change will come with the removal of the ISP Data Grid data entry screen.  It is important to understand that this does not remove or change any data or any functionality related to ISP Data, it is simply removing an older method of data entry. We are doing this for a number of reasons: The functionality of looking at a month's data at once can now be achieved directly from Individual Home and a number or report variants. The data entry screen and method do not reflect the standards [...]

By |June 6th, 2016|Categories: Therap 2016.2, Uncategorized|Tags: , |Comments Off on Coming soon :: Therap 2016.2 :: Changes to ISP Data Grid

Using Therap with old versions of Internet Explorer

Here at Therap we are continually working to bring you new and better features along with a reliable and secure application.  That application is delivered to you via your browser.  In order to give you the best experience, we need to be able to access features that may not have been included in older browsers. This is particularly the case with Internet Explorer.  Microsoft no longer supports versions of Internet Explorer prior to IE11.  This means that older browsers do not get functionality and security updates.  We will therefore be focusing our development on IE11 and above. You can read Microsoft's view here: https://www.microsoft.com/en-us/WindowsForBusiness/End-of-IE-support We know some of you need to use older browsers for other systems or have other reasons [...]

By |May 18th, 2016|Categories: Internet Explorer|Tags: , |Comments Off on Using Therap with old versions of Internet Explorer

Have you looked at the Pharmacy Interface?

With out last release, our pharmacy interface is (finally!) up and running. This means that is your pharmacy uses either QS1 Primecare or Speedscript as their pharmacy software then you can now link to them so that each time your pharmacist dispenses a medication it shows up in your Therap account. You can learn more about Therap's pharmacy interface here. If you would like to explore setting it up, please fill out the form here. :: Justin ::

By |May 17th, 2016|Categories: Pharmacy Interface|Tags: |Comments Off on Have you looked at the Pharmacy Interface?