Therap's Big Ideas :: Idea Number 5 – Secure Feedback and Issue Tracking

The final Big Idea I talked about at our Annual Conference was our up and coming secure feedback system.

This might actually be more exciting to me than anyone else!

Over the years, we have prided ourselves in our exceptional customer support, and my goal has always been that our 500th customer should feel as special as our 50th.

At the same time, as we have so many users now, keeping track of all the issues and questions get harder and harder.

We have tried a number of systems over the years including Outlook, and Excel spreadsheets.  I always wants to find a product from 37 Signals to do the job and Sazzad thinks that anything […]

By |2010-02-08T18:26:58-05:00February 8th, 2010|Categories: Big Ideas, Customer Support|Tags: |4 Comments

Therap's Big Ideas :: Idea Number 1 – Health Information Exchanges and Standards Based Communications

As I have written about before, We are involved in the pilot of a Health Information exchange with eHealth Connecticut.

This is the beginning of very cool and very exciting things.  At the same time it is very far from simple.

Think of the following example:

You are traveling out of state and are involved in an accident.  You are rushed to the local emergency room, as you are wheeled in, your doctor is able to retrieve your full medical history and provide you with the optimum treatment.  This is good.

The question is, what needs to happen to make this work?  Does that doctor basically need to have complete free access to every medical record in the country?  In the world?  What […]

By |2010-02-02T20:43:19-05:00February 2nd, 2010|Categories: Big Ideas|Tags: , , |1 Comment
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