South Carolina Annual Case Management and Early Intervention Conference

Today in Columbia, South Carolina we have 400 or so Case Managers from all over the state coming together to learn more about Therap, most specifically a whole bunch of Case Management modules that are in the process of being rolled out.

We are running five concurrent sessions co-teaching with our colleagues from DDSN.

This is a great hotel to run a conference in, incredibly helpful staff and a nicely laid out facility.  We have a full team of support staff here so it’s looking like a great day!

Not only that, then we have two days for Day and Residential Providers to come.

Before that though, a wee bit of Fireflies Baseball!

:: Justin ::


By |2017-05-02T12:51:47-05:00May 2nd, 2017|Categories: South Carolina, Uncategorized|Tags: , , |0 Comments

Changes for Independent Providers in Nebraska

Independent providers in Nebraska (all 1000+ of them) who log into Therap will discover that there is a whole lot more functionality available to them within Therap.

Up to now, Independent Providers have just been doing Attendance and Billing in Therap.  With upcoming waiver changes, providers who are offering habilitative services will have to complete additional documentation.

To help with mastering these new skills, we have made some new classes in The Therap Training Academy specifically for Nebraska.

:: Justin ::


By |2017-05-02T08:15:06-05:00May 2nd, 2017|Categories: Nebraska, Uncategorized|Tags: , , |0 Comments

Already Here :: GER Event Category Rule


This is actually a feature that we released a few months ago (part of getting ready for the new GER) but I have spoken to a number of people that weren’t aware of it, so I thought that this would be a good opportunity for us to review.

If you have used GERs for any length of time you will have received a message letting you know that a given event type needs to have a certain notification level.  You may well have wondered “What are the rules for which event types?” or “Can I configure those rules to match my agency policies and state regulations?”.

[author’s note:  I really […]

By |2017-04-28T12:08:30-05:00April 28th, 2017|Categories: General Event Reports, Uncategorized|Tags: , , , |0 Comments

It’s been a while… exciting things are coming

I have always found that blogging is a habit.  As such, it is easy to do while you are doing it and easy not to do at all!

Recently I have been much more in the latter camp!

However, we have a whole bunch of exciting things happening over the coming months so I think it is about time to get back in the blogging habit.

Watch this space…

:: Justin ::

By |2017-04-24T19:02:40-05:00April 24th, 2017|Categories: Uncategorized|0 Comments

Coming Soon :: Therap Business Intelligence

I’m very excited to announce that with our upcoming release (Therap 2016.1.6 – details here) will include our first production release of Therap Business Intelligence.

Therap BI dashboard

This is a very powerful tool, based on Oracle Business Intelligence that allows the mining of massive amounts of data and the presentation of intuitive graphical dashboards.

As always, with our iterative approach to development, this release will contain some initial dashboards (demographics and General Event Reports to start with), but we have plans for many more things to come.  Of course, those of you getting on board now will be able to take advantage of some very advantageous early adopter pricing.


Day 2 at the Rehab International World Congress

Another great day at the Rehab International World Congress in Edinburgh, Scotland.

Today was my turn to present, taking about Therap’s approach and the impact it has on people and their circle of support.

The format was a new one for me.  Four presentations were grouped together with each presenter talking and then a time for questions.  I wasn’t sure what to expect, but I actually really liked it.  I think it helped have more people in the session for all of us and the other presentations were very cool.

  • Making gait analysis quicker, cheaper, and more affordable.
  • Parent and self advocacy in South Korea
  • Crowd sourcing wheelchair design and manufacture: I love the description of a wheelchair as “wearable tech”. Check out
  • Yours truly!

:: […]

By |2016-10-26T09:52:10-05:00October 26th, 2016|Categories: Uncategorized|Tags: , , , |0 Comments

Tuesday at the Rehab International World Congress in Edinburgh, Scotland

This week I am attending the Rehab International World Congress in Edinburgh, Scotland (I might also stop in to see some friends, family, and the famous Heart of Midlothian!).

The conference got off to a very illustrious start with speeches from Princess Anne and Scottish First Minister, Nicola Sturgeon among others.

I’m already meeting a bunch of fascinating folks from all over the world and looking forward to presenting on what Therap does tomorrow.

:: Justin ::


By |2016-10-25T09:47:33-05:00October 25th, 2016|Categories: Uncategorized|Tags: , |0 Comments

Internet Access Issues on October 21st

A lot of you (our current estimate is about 30%) may have had problems reaching Therap today.

At no time during the day was Therap down.  There have been thousands of people logged in all day long.

However, a service called Dyn which we (and many other major sites like Twitter and Reddit) use for directing web traffic was down due to a DDOS attack.   This meant that when you typed into your browser, there was nowhere available to tell your browser where to look to find our website or application.

Here are a couple of links on what happened:

Dyn Status Page

NPR: What’s up with the internet today?

If you have any questions, please get in touch.

:: Justin ::




By |2016-10-21T17:04:55-05:00October 21st, 2016|Categories: Uncategorized|2 Comments

A much better day at the office – and a great day in Western New York

We have now fixed the issue that was impacting the system over the past couple of days and since releasing the fix, everything has been running smoothly.

I have again been reminded of what a great community of people we work with.  While many folks have understandably voiced their frustration, I have been amazed and humbled at how many of our users have sent messages of encouragement and support.  We really appreciate the feedback and it inspires us to continue to improve and enhance our services for you.

Meanwhile, Jeff Case and I have been visiting with folks out here in Western New York.  There have been some great discussions about our upcoming connection to HealthyLink, the pharmacy interface, and other […]

By |2016-09-08T16:52:22-05:00September 8th, 2016|Categories: Uncategorized|0 Comments

Update on System Issues

Unfortunately today has continued some of the difficulties that we were seeing yesterday.

We have been working really hard to address the issues and believe we have narrowed it down.  For this reason, we have temporarily disabled GERs while we work on finding a final solution.  This allows you to continue to do nearly all of what you need to do as we work.

We aren’t happy with this situation, but sometimes it really shows how difficult what we do is.

At this time all I can do is apologize for the aggravation that I know this is causing you and assure you that we are doing all we can to get back to the stability you expect and deserve.

If you have any […]

By |2016-09-07T13:35:06-05:00September 7th, 2016|Categories: Uncategorized|0 Comments
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