You may well have noticed that Therap was not available for a time this morning (or was throwing out some weird errors). Well, while no unplanned downtime is acceptable for us, I thought it would be useful for you to know what happened (as much as I understand the technicalities of it).

Next weekend we are making some upgrades to Therap that will add a lot of flexibility to the system (it will also get rid of those annoying upside down question makes when you copy quotation marks from Word).

To make this change, we need to take the system down for a while, but that downtime could be significantly reduced by applying a recommended upgrade patch to the Oracle database that we use. Unfortunately the patch that Oracle released had a bug in it that caused the issues you saw this morning.

So, what does all this say about life?

1) All computer software will have bugs in it from time to time.

2) You need to have a plan in place to deal with those bugs when they surface their ugly head.

Imagine for example that you were running your own database and had to respond to an issue like this. Would you have the experts on hand? Would you have the resources and expertise to turn around a fix in as speedy a manner as we did this morning?

Remember, when you use Therap, you not only have access to a world class application in a rock solid infrastructure, you also have a whole team of incredible experts watching your back.

Rest easy!

:: Justin ::