If so, then you really should make sure that all your managers go through the T-Girl training about Summary Reports and Searching for Data.
It is really important when you have surveys and inspections that your staff are able to produce the information that they and their colleagues have put into Therap. When you do your initial training, the focus is (quite rightly) on getting the data in. Now it is time to make sure that staff know how to get it out again.
Another thing to remember is that if anyone is having a hard time extracting data (or explaining to surveyors how Therap works) during a survey, that is great time to click on
from our website or Help & Support site, or to call the office.
In the same way that you train staff to explain your company policies when asked, you need to make sure that they can both find information and explain the basics of how Therap provides an accurate, accountable and compliant record.
If you have any questions, or would like to set up webinar to go through any of these issues, please get in touch. I’d also like to know about your experiences in working with surveyors. It’s a topic that we are going to be discussing in depth at the Provider Administrator Conference in February.
:: Justin ::