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Internet Access Issues on October 21st

A lot of you (our current estimate is about 30%) may have had problems reaching Therap today.

At no time during the day was Therap down.  There have been thousands of people logged in all day long.

However, a service called Dyn which we (and many other major sites like Twitter and Reddit) use for directing web traffic was down due to a DDOS attack.   This meant that when you typed www.TherapServices.net into your browser, there was nowhere available to tell your browser where to look to find our website or application.

Here are a couple of links on what happened:

Dyn Status Page

NPR: What’s up with the internet today?

If you have any questions, please get in touch.

:: Justin ::




By | 2016-10-21T17:04:55+00:00 October 21st, 2016|Categories: Uncategorized|2 Comments


  1. Sheryl Wood October 24, 2016 at 7:45 am

    Hi Justin,

    Even though Therap was not actually “down,” it was down for those of us who could not access it. An email to users explaining the situation would have been very helpful, as well as a consistent message about what was going on when calling the help desk.

    Thanks for your consideration.

    • Justin Brockie October 24, 2016 at 7:54 am


      I agree completely.

      Interestingly, the attack impacted email as well.

      We are looking into the situation to see what we can put in place to mitigate future similar events.

      :: Justin ::

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