If you’ve used our very popular live help a lot recently you may have experienced soem of the frustrations that we are dealing with it.
This is a system that we built a few years ago on top of some existing technology and it doesn’t seem to be keeping up with the rest of Therap.
Firstly, let me apologize for any frustrations you have if you have ever been bumped off a chat session. Remember you can always call, email, or contact us through My Issues.
We are currently investing our options for the next generation of Live Help which I hope to be able to announce in the coming weeks.
If you have any suggestions for features that would be most important to you, please let me know.
:: Justin ::