HomeAs I have written about before, we have been looking around for the best way to replace our current Live Help system. The one we built a few years ago is showing signs of age and given that we want to give as much priority as we can to system functionality and stability, we decided to take a look out there and see if anyone could meet our needs.

Interestingly, most companies who supply Live Help software just couldn’t cope with our need for HIPAA compliance (which we tend to take a significantly stricter stand on than a lot of folks do).

However, we did find a couple who could and have now made our choice: Liveperson

I have been playing around with their system over the last couple of days and it is looking great. We are going to be able to offer you and even higher quality of support and enable you to get answers to you questions quicker than ever before. It’s one of the many things that makes us different, most web companies want you to spend as much time as possible on their websites, we want to get you in and out as quickly as we can so you can get back to working with the folks you support.

You won’t see Liveperson integration with our application until our January 2012 release, but we may add it to the website before then to try things out, so if you go to Live Help and see a new interface, you’ll know what is going on.

And as always, be sure to let us know what you think

:: Justin ::