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Working with your browser

Ten years ago, Therap chose the browser to be the tool we use to deliver services.  Since then, we’ve been proved right time and time again.

Once in a while though, with the ever changing world of technology, you may run into issues.  If you contact us we may ask you odd questions like “What version of Firefox are you using” or “Have you cleared you chache”.  If those terms mean nothing to you, then you should check out teh training materials we have here.

You can either watch them on our website or in the YouTube video below

Video on Finding Browser Version

:: Justin ::

By | 2015-02-14T11:59:15+00:00 March 28th, 2013|Categories: Web|Tags: , |Comments Off on Working with your browser

Java Security Alert

Graphic showing Java Support Oracle

 

In regards to the Oracle’s official alert that addresses security issues CVE-2013-0422 (US-CERT Alert TA13-010A – Oracle Java 7 Security Manager Bypass Vulnerability) and another vulnerability affecting Java running in web browsers. These vulnerabilities are not applicable to Java running on servers, standalone Java desktop applications or embedded Java applications. They also do not affect Oracle server-based software.

Please note that these vulnerabilities do not affect the Therap Applications running on our servers. However, this may affect Java used on PCs. […]

By | 2016-11-03T04:23:42+00:00 January 20th, 2013|Categories: Customer Support|Tags: , , , , , , , , , , , , , , , , , , , |Comments Off on Java Security Alert

Hurricane Sandy :: Therap phones are down – use Live Help

Funny Picture of the Statue of Liberty

With Hurricane Sandy coming across Connecticut and the north-east, we have lost power at our office in Waterbury, CT.  This means that our phones are out.

This has no impact on our application.

If you need help, please use Live Help, email, or cell phones.

If you are on the East Coast too, please stay dry and safe.

:: Justin ::

By | 2015-02-14T12:00:15+00:00 October 29th, 2012|Categories: Customer Support|Tags: |Comments Off on Hurricane Sandy :: Therap phones are down – use Live Help

System Issues

We just had a few bumpy minutes with our servers.

Everything should be back to normal now, but we are keeping a very close eye on things.

Let us know if you experience any more difficulties.

:: Justin ::

By | 2015-02-14T12:01:07+00:00 July 6th, 2012|Categories: Customer Support|Tags: |Comments Off on System Issues

Welcome to Therap Leah

Photograph of Leah, Training & Implementation Specialist of Therap

I am delighted to welcome Leah Marshall to our Training and Implementation team.

Leah Marshall joins Therap Services with several years of direct care and supervisory experience in the mental health, developmental disabilities and elder care fields. Leah’s primary background is working with co-occurring population in rural Northwestern Vermont, prior to relocating to the more densely populated Southern Maine where she most recently worked for Waban Projects, Inc as a Residential Manager.

In her professional experience, Leah has worked in […]

By | 2016-11-03T04:23:51+00:00 March 19th, 2012|Categories: Customer Support|Tags: , |Comments Off on Welcome to Therap Leah

Learning to speak Therap

Help & Support Image
Any time you start working with a new system, there are always a lot of new word to learn.
For several years now, we’ve had a handout we call “T-Speak” which you can see here.
We are now adding a similar document for Provider Administrators.
You can read the Provider Admin terms here.
Let me know if there are additional terms you think we could be defining for you.
:: Justin ::

By | 2015-02-14T12:03:41+00:00 February 14th, 2012|Categories: Customer Support|Tags: |1 Comment

Choosing when to take Therap's application down for updates.

Therap Services - Documentation Software Solution for Developmental Disabilities Support Providers

If there is one thing we have a lot of here at Therap, it’s data. Whenever possible and appropriate we try and make decisions based on it.

One of these choices that we have been working on recently is when to take the system down for updates.

If you don’t work third shift and you don’t work weekends, you may think that Therap basically never goes down. Unfortunately life isn’t that simple. There are a range of reasons that we may need to take the system down (usually for 15 minutes to half an hour) to post an update to the application or […]

By | 2016-11-03T04:23:53+00:00 January 30th, 2012|Categories: Customer Support|Tags: |Comments Off on Choosing when to take Therap's application down for updates.

Welcome Jordan Mar, Training and Implementation Specialist

Photograph of Jordan, Training & Implementation Specialist of Therap

I am delighted to welcome Jordan Mar as the latest Therap team member. She will be working primarily with our Mid-West team, but as is the case with all of us, you never kknow where she will show up. Obviously your first chance to say hi will be at the National Conference in a week or two.

Jordan has been involved with supporting people with disabilities from her high school days. While she was studying at the Lincoln Northeast High School, she used to support an elementary school student requiring extra support during […]

System Slowness

We seem to be experiencing some intermittent slowness and related issues in the application just now.

We hope to have normal service resumed as soon as we can.

Sorry for the hassle

:: Justin ::

By | 2015-02-22T05:02:29+00:00 November 9th, 2011|Categories: System Issues|Tags: |Comments Off on System Slowness