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Live Help in Therap in Therap 2012.0

Screenshot of 'Live Help'

With the release of Therap 2012.0 on Sunday, Therap will be switching its live help platform to Live Person.

Screenshot of Live Chat

This is going to lead to enhanced reliability as well as increased functionality.  Screensharing will be much easier and more available and we will be able to manage the whole process much more easily.

Screenshot of Desktop Sharing Status Window

Be sure to check it out and say hi!  Then let us know what you think.

:: Justin ::

By |2016-11-03T04:23:55-05:00January 12th, 2012|Categories: Live Chat|Tags: , |Comments Off on Live Help in Therap in Therap 2012.0

Therap 2012.0 Beta goes Live

We have just release the beta version of Therap 2012.0 for user testing.  This is a major component of our new release cycle process.

You can access this test version of the system at https://beta.TherapServices.net

You can find the draft release notes here.

I will go into much more detail about individual elements of what’s there in upcoming posts, but here is what is important to know:

  • This is NOT the live Therap system.
  • This is a test site and all data that is entered or altered will be deleted.
  • The data that is in there is a copy of your real data (you still access using your regular login) and is stored as securely as real data, we will just delete it […]
By |2015-02-22T05:03:01-05:00December 14th, 2011|Categories: Therap 2012.0|Tags: , , , , |Comments Off on Therap 2012.0 Beta goes Live

Making the move to Liveperson for Therap Live Help

HomeAs I have written about before, we have been looking around for the best way to replace our current Live Help system. The one we built a few years ago is showing signs of age and given that we want to give as much priority as we can to system functionality and stability, we decided to take a look out there and see if anyone could meet our needs.

Interestingly, most companies who supply Live Help software just couldn’t cope with our need for HIPAA compliance (which we tend to take a significantly stricter stand on than a lot of folks do).

However, we did find a couple who could and have now made […]

Live Help Problems

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If you’ve used our very popular live help a lot recently you may have experienced soem of the frustrations that we are dealing with it.

This is a system that we built a few years ago on top of some existing technology and it doesn’t seem to be keeping up with the rest of Therap.

Firstly, let me apologize for any frustrations you have if you have ever been bumped off a chat session.  Remember you can always call, email, or contact us through My Issues.

We are currently investing our options for the next generation of Live Help which I hope to be able to announce in the coming weeks.

If you have any […]

By |2015-02-22T05:01:45-05:00September 8th, 2011|Categories: Live Chat|Tags: |Comments Off on Live Help Problems

Live Help Technical Difficulties

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We are experiencing some techical issues with Live Help today and some comversations are being interupted.

When you get on live help, please give us you phone number so that we can call you back if we get disconnected.

You can also feel free to call us on 203-596-7553

Thanks

:: Justin ::

By |2015-02-22T05:00:49-05:00July 1st, 2011|Categories: Live Chat|Tags: |Comments Off on Live Help Technical Difficulties

Have you used Live Help recently? Now you can share your screen with us!

In our last release we added a new feature called LiveLook to Therap’s Live Help.

Live Help

This means then when you click on the Live Help button and get connected to one of use, you not only have the option of describing what it is you are trying to do or what you problem is, you can actually show us. 

When you are in a Live Help session, all you need to do is click the Share My Screen button.

Screenshot of LiveHelp session

Remember when you do this that we will be able to see what is on […]

By |2016-11-03T04:24:33-05:00February 16th, 2010|Categories: Live Chat|Tags: , |Comments Off on Have you used Live Help recently? Now you can share your screen with us!

Have you shared with us yet?

Screenshot of LiveLook Integration up and running in Live Help

We now have LiveLook integration up and running in Live Help.  This means that with just a click you can share your screen with us, making it much quicker to identify an issue that you may be having.

All you need to do at your end is have Java running and pop ups enabled (you may well have both of these already).

For full details, check out this FAQ in Help & Support.

:: Justin ::

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By |2016-11-03T04:24:35-05:00January 19th, 2010|Categories: Customer Support, Live Chat|Tags: , , |Comments Off on Have you shared with us yet?