With the release of Therap 2012.0 on Sunday, Therap will be switching its live help platform to Live Person.
This is going to lead to enhanced reliability as well as increased functionality. Screensharing will be much easier and more available and we will be able to manage the whole process much more easily.
Be sure to check it out and say hi! Then let us know what you think.
:: Justin ::
We have just release the beta version of Therap 2012.0 for user testing. This is a major component of our new release cycle process.
You can access this test version of the system at https://beta.TherapServices.net
You can find the draft release notes here.
I will go into much more detail about individual elements of what’s there in upcoming posts, but here is what is important to know:
As I have written about before, we have been looking around for the best way to replace our current Live Help system. The one we built a few years ago is showing signs of age and given that we want to give as much priority as we can to system functionality and stability, we decided to take a look out there and see if anyone could meet our needs.
Interestingly, most companies who supply Live Help software just couldn’t cope with our need for HIPAA compliance (which we tend to take a significantly stricter stand on than a lot of folks do).
However, we did find a couple who could and have now made […]
If you’ve used our very popular live help a lot recently you may have experienced soem of the frustrations that we are dealing with it.
This is a system that we built a few years ago on top of some existing technology and it doesn’t seem to be keeping up with the rest of Therap.
Firstly, let me apologize for any frustrations you have if you have ever been bumped off a chat session. Remember you can always call, email, or contact us through My Issues.
We are currently investing our options for the next generation of Live Help which I hope to be able to announce in the coming weeks.
If you have any […]
We are experiencing some techical issues with Live Help today and some comversations are being interupted.
When you get on live help, please give us you phone number so that we can call you back if we get disconnected.
You can also feel free to call us on 203-596-7553
Thanks
:: Justin ::
In our last release we added a new feature called LiveLook to Therap’s Live Help.
This means then when you click on the Live Help button and get connected to one of use, you not only have the option of describing what it is you are trying to do or what you problem is, you can actually show us.
When you are in a Live Help session, all you need to do is click the Share My Screen button.
Remember when you do this that we will be able to see what is on […]
We now have LiveLook integration up and running in Live Help. This means that with just a click you can share your screen with us, making it much quicker to identify an issue that you may be having.
All you need to do at your end is have Java running and pop ups enabled (you may well have both of these already).
For full details, check out this FAQ in Help & Support.
:: Justin ::
