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Have you used Live Help recently? Now you can share your screen with us!

In our last release we added a new feature called LiveLook to Therap’s Live Help.

Live Help

This means then when you click on the Live Help button and get connected to one of use, you not only have the option of describing what it is you are trying to do or what you problem is, you can actually show us. 

When you are in a Live Help session, all you need to do is click the Share My Screen button.

Screenshot of LiveHelp session

Remember when you do this that we will be able to see what is on […]

By |2016-11-03T04:24:33-05:00February 16th, 2010|Categories: Live Chat|Tags: , |Comments Off on Have you used Live Help recently? Now you can share your screen with us!

Have you shared with us yet?

Screenshot of LiveLook Integration up and running in Live Help

We now have LiveLook integration up and running in Live Help.  This means that with just a click you can share your screen with us, making it much quicker to identify an issue that you may be having.

All you need to do at your end is have Java running and pop ups enabled (you may well have both of these already).

For full details, check out this FAQ in Help & Support.

:: Justin ::

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By |2016-11-03T04:24:35-05:00January 19th, 2010|Categories: Customer Support, Live Chat|Tags: , , |Comments Off on Have you shared with us yet?

More advances in Therap Customer Support

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We are always looking for new way to provide better, quicker, and easier support.

Our latest enhancement in this area will be integration with a service called LiveLook.

This will give you the ability in a couple of clicks to share your screen with the person giving you help over Live Help or the phone.

Being able to see the problem you are having or being able to very quickly show you something from our screen should really speed up our ability to answer your questions and allow you to get back to work more quickly.

Look for some extra buttons on your Live Help window […]

By |2016-11-03T04:24:35-05:00January 12th, 2010|Categories: Customer Support|Tags: , |2 Comments