Live Help in Therap in Therap 2012.0

With the release of Therap 2012.0 on Sunday, Therap will be switching its live help platform to Live Person.

This is going to lead to enhanced reliability as well as increased functionality.  Screensharing will be much easier and more available and we will be able to manage the whole process much more easily.

Be sure to check it out and say hi!  Then let us know what you think.

:: Justin ::

By |2012-01-12T16:43:27-05:00January 12th, 2012|Categories: Live Chat|Tags: , |0 Comments

Therap 2012.0 Beta goes Live

We have just release the beta version of Therap 2012.0 for user testing.  This is a major component of our new release cycle process.

You can access this test version of the system at

You can find the draft release notes here.

I will go into much more detail about individual elements of what’s there in upcoming posts, but here is what is important to know:

  • This is NOT the live Therap system.
  • This is a test site and all data that is entered or altered will be deleted.
  • The data that is in there is a copy of your real data (you still access using your regular login) and is stored as securely as real data, we will just delete it when […]
By |2011-12-14T10:17:52-05:00December 14th, 2011|Categories: Therap 2012.0|Tags: , , , , |0 Comments

Making the move to Liveperson for Therap Live Help

HomeAs I have written about before, we have been looking around for the best way to replace our current Live Help system. The one we built a few years ago is showing signs of age and given that we want to give as much priority as we can to system functionality and stability, we decided to take a look out there and see if anyone could meet our needs.

Interestingly, most companies who supply Live Help software just couldn’t cope with our need for HIPAA compliance (which we tend to take a significantly stricter stand on than a lot of folks do).

However, we did find a couple who could and have now made […]

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