Richard and I spent most of Wednesday in Louisville, Kentucky talking with the folks from Deyta about ANCOR’s Performance Excellence Toolkit as well as the other satisfaction survey and benchmarking products that they have.
With Performance Excellent, agencies can become part of a national system to measure quality and progress. Obviously when looking at topics such as Preventive Healthcare (which will be coming out in 2010), harnessing the data held within Therap could made participation a lot easier and more accurate.
We are in the process of starting a trial of just that (if you’d like to join in, please let me know).
We are […]