Version 7.1 of the Therap system is ready and its release is scheduled for Sat Nov 3, 2007.

Please note that as we update the system, the application will be unavailable from

11:00pm EDT on Fri Nov 2, 2007 to about 7:00am EDT on Sat Nov 3, 2007.

We regret any inconvenience this may cause you.

Here is an outline of what is new in Version 7.1:

The Individualized Plan of Protective Oversight and Safeguards

  • The IPOP consists of General and Residential information that is usually referenced in the Safeguards section of an Individual Plan (IP). Safeguards are also required to be included with ISPs to ensure that when risks are taken they are done so consciously and with a view to considering the person’s best interests. You will now be able to include safeguards such as Day Program, Supported Employment, Work Center and Individualized Services with your ISPs.
  • In New York, PCSS (Plan of Care Support Services) requires the IPOP as an attachment for consumers who live in an IRA (Individualized Residential Alternative).
  • The Therap IPOP takes a questionnaire based approach to record and update both general and residential information needs. Residential information documents daily living skills, assistance required in an emergency evacuation, money management, skills regarding personal hygiene, etc. General information describes the individual’s communication abilities, healthcare needs, behavioral needs, etc. It also records guidelines/recommendations regarding nutrition, dental care and medications.
  • Please ask your Provider Administrator to contact Therap to enable this feature for your agency. Once enabled, users with IDF roles will have the corresponding privilege on IPOP forms.

Health Tracking – Quarterly Nursing Reports

  • This new Health Tracking report summarizes a particular individual’s approved data from their Individual Data Form (IDF), General Event Reports (GER) and Health Tracking (HT) forms such as Medication History, Appointments, Lab Test Results, Seizure and Height/Weight.
  • The General Event Report summary contains all documented event types, where the summary is derived as:
  • Injury: Injury Type, Body Part(s), Injury Cause
  • Medication Error : Medication Error Type, Cause Of Error
  • Restraint Related to Behavior : Begin Time, End Time
  • Restraint Other : Restraint Type
  • Death : Cause of Death
  • Other : Event Type
  • This report will be available to users with the HT Nursing Report role. Please note that this role is individual based. That is, if a user has access to the individual through their caseload, he/she will be able to get all of the individual’ s data across all programs. We recommend that Provider Administrators assign this role to caseloads with just individuals and not caseloads with programs or program-individual designations.
  • Once a report is generated, you can save the report within the system and comments may be added to this report by any user who has access to the individual’s Nursing Reports.
  • T – Tasks

    The T-Task module functions as a quick and simple to-do list for users to track day to day tasks. You will find this module on the right hand panel of your FirstPage.

    • User can enter a task and mark it as being complete by clicking a check box. Once they have checked or marked a task as complete, it is displayed on the list with a strike through it for the next 7 days. After that it is removed from view but remains in our system, and we hope to make these tasks available for viewing in a future release.
    • To view more information or details such as who entered a task and when, you may click on the ‘i’ icon.
    • To edit the task, click the next icon with the note sign.
    • You can also delete a task permanently using the ‘X’ icon.
    • A program can be specified when creating a task and all users with access to the program will then see the task. If no program is specified, the task will be private to the user.

    Therap Knowledgebase

    We are excited to introduce the Therap customer support knowledgebase. This brings together all our support and training materials – from our FAQ (Frequently Asked Questions) collection to Quick Guides and detailed User Guides to interactive Walkabouts.

    • You can search easily to get instant answers for your questions.
    • You can keep yourself updated on the new features and support materials we are putting together on a regular basis.
    • And if you do not find what is needed, the support team is always available to answer your questions.

    Therap Enhanced Live Chat

    Therap has developed a new secure online chat module. You can now chat securely with Therap Customer Support representatives on Live Chat.

    • This enhanced live chat is integrated with the Therap system and so, if you are logged into the application and request for Live Help, you will be taken directly to the chat window and will not have to reenter your identity details.
    • Also your basic account information like roles and privileges will be available to the chat agent so that you may get more effective solutions.
    • As the chat is secure and you may discuss Protected Health Information (PHI), the functionality to have a copy of your chat transcript sent to your unsecured email has been turned off. We hope to have the option to allow you to send the transcripts to your SComm Inbox in the future.


    • Automatic Billing Unit Calculation from Time in/out – Users can now specify a unit of measure, rounding algorithm and smallest allowed increment to be used for automatic billing unit calculation for a particular service. The system will then automatically calculate the billable units using that information and user’s Time In/Time Out entries from Attendance Input page and Billing Data Input page.
    • Cost Center – Provider Administrators can now setup different Cost Center Types for the agency. Each Cost Center Type can have one or more cost centers under it. Authorized users will be able to specify a cost center type, to be used for a particular service, in an individual’s Service Authorization. Once billing data is entered users can then select the cost center for which the billing units will be deducted.
    • Billing Preference Section in Provider Preference – Provider Administrators will be able to specify the default settings for generation of notifications for Service Authorizations. Based on those settings, notifications will be sent to authorized users when a Service Authorization is going to expire or runs low.
    • Billing Notification Profile – Users with the Service Authorization Approve or Service Authorization Update role will now be able to setup their notification profile to receive notifications on low Service Authorization(s) amount and Service Authorization(s) expiration.
    • For Provider Administrators, a Vendor ID field has been added to the Funding Source page, and NPI Number, Additional Provider Number fields and a Financial Routing section have been added to the Billing Provider page.

    Billing – Attendance

    • Customized Claim Invoice (PDF) – Provider Administrators can customize billing invoices with a chosen header, title and footer. The customized PDF Invoice can then be printed out for submission to different funding sources.
    • Attendance Report (PDF)– A printable monthly Attendance Report (PDF) can be generated from the Attendance Record. Any comments added to an attendance data can be printed from the Attendance – Extra Information (PDF). A report on attendance statistics can also be printed from the Attendance Record.
    • Attendance Record – Attendance data for 31 days can be viewed at a time in the Attendance Record.
    • Attendance Type – Attendance Options have been limited to a maximum of 8 characters for an Attendance Type. Attendance Option Code can be 2 characters long.

    Billing – Service Authorization

    • Service Authorization Copy – Approved Service Authorizations can be copied to create new Service Authorizations for the individual.

    • Service Authorization – New fields for Service Coordinator’s phone and extension have been added to the Service Authorization page.

    • Service Authorization Notification – Authorized users will be able to change the default notification settings for individual Service Authorizations.

    • Service Authorization Search – Service Coordinator Agency has been added as a search criterion in the Service Authorization Search page.

    Billing – Billing Data Input and Billing Record

    • Users with no Service Authorization roles will not see the Service Authorization amount and Unit Cost in Billing Data Input and Billing Record pages.

    • Billing Data is now sorted by Date of Service in the Billing Record page.

    • Total Amount Billed is now shown on the Billing Record page.

    Billing – Billing Summary Report

    • Service Coordinator Agency and Cost Center have been added as new search criteria to the Billing Summary Search page.

    • New Output Columns – Service Coordinator Agency, Primary Diagnosis Code and Cost Center have been added as new output columns to the Billing Summary Search page.

    Billing – Electronic Billing

    • PDF links to Claim Invoice will be available on the Done Page once a claim has been generated or updated.

    • Transaction Record – A new Transaction Record has been added, to let you search for claims that have been sent in a particular transaction along with their current status.

    General Event Reports (GER)

    • The Therap GER PDF now supports the Delaware state requirements.

    • The Initial Incident Report form and the Incident Follow-Up Report from New Jersey’s Department of Human Services have been added to Therap GER for our NJ users.

    • We have updated our New York state incident reporting forms and PDFs to include the revised OMR 147 form and the new OMR 148 – Report on Actions Taken.
    • In the CT 255M form, a section for review comments has been added for three titles: Primary Care Nurse, Staff Supervisor and RN Supervisor. Users with the GER Submit and GER Approve role will have privileges to enter comments in this section.

    • The Provider Logo will appear on all pages of the PDF version of GERs. Provider Administrators of an agency will be able to upload their logo under the Provider Preference section of their Administrator account.

    Individual Service Plan (ISP/IPP)

    • The ISP Acknowledgement Report shows when and who acknowledged, approved, updated or discontinued an ISP. The report can be generated on one or multiple ISPs by users with the ISP Approve role.

    • Scoring Methods that are no longer required can be discontinued from the list by Provider Administrators.

    • The ISP Program and ISP Data search screen now allows you to search by the ISP name.

    • Scoring methods can now be defined from within the ISP Template Library.

    ISP Program and Template

    • You can now add as many file and image attachments as needed to ISP Programs and Templates.
    • A new interface to create multiple tasks and teaching methods makes the process easier and faster in ISP Programs and ISP Templates.

    • When defining a new ISP program, you can now choose whether the start time, end time and comment fields in ISP Data should be required fields or not.

    ISP Data

    • Any changes made to ISP Data are now archived so that you can keep track of all the changes.
    • The ISP Data grid has been enhanced so as to allow faster data entry.
    • The ISP selection screen of ISP reports now shows only approved ISPs and you can also see the discontinued ISPs by means of a newly added filter.
    • Duration of the reports can now be customized and you can define your own quarter.
    • You can now add continuous comments and recommendations on saved Programmatic and Clinician reports.
    • The Clinician Report Export to Excel now includes total duration in minutes.
    • Score Acronym and Task Abbreviation have been added in ISP section. These will make the ISP Grid and ISP Programmatic Report more readable.

    Staff Scheduling

    In both the Master Program and Weekly Program schedules, you can now do the following:

    • You can now add multiple slots at a time in the Slot Definition page and thus create the same slot for multiple days in a week in one go.
    • You can specify Unpaid Time duration for each time slot to denote regular breaks like lunch hour. In the Program Schedule reports, there are separate columns for paid time, unpaid time and total time (which is the summation of paid and unpaid time).
    • Informative error and warning messages in the Slot definition page and Select Staff page will give you details such as slots that are overlapping, users who have crossed the 40 work hour limit and so on.
    • A Show Recent 20 Staff button on the Select Staff to Add page gives you quick access to the staff members whose schedules you are working on.
    • A 200 character note field is available for each slot and these notes will be displayed on the Calendar. ‘Comments’ area is thus removed from the slot definition page.
    • Work Hour List has been added to Schedule definition page.
    • Tabular view of the schedule upon pressing the button titled “View by Staff” is now available.
    • Tabular view of the View Schedule feature, where schedules can be viewed by Program or by Staff (only for Weekly Program Schedule is also available .

    Individual Data Forms (IDF)

    • The Medical Contact section of the IDF module has been redesigned so that you are no longer restricted to one of each type ( i.e., Physician, Dentist, Hospital and Pharmacy). You can now add as many such “Shared Contacts” as you want .
    • The ‘Adaptive Level’ field has been removed and its existing values, if any, have been migrated to the Developmental Disability field.
    • Blood type has been added as a new field to the medical section of the IDF.
    • Provider Administrators can now generate individual contact reports containing details of all individuals’ contacts. This will be helpful for mass mailings.


    • Medical Contacts has been renamed to Shared Contacts. You will find more contact types, and these may be easily updated for a particular contact. The filter feature on the Shared Contacts pop-up page searches all the non-numeric fields of shared contacts so that you may easily look up contacts.
    • The performance of Compose page of Secure Communications (SComm) has been enhanced to make your message sending process faster.
    • The Export to Excel of Calendar will allow you to export and print out your collection of weekly and monthly calendar entries.
    • A Provider Administrator (PA) list along with their available contact information has been added to the bottom of your ‘My Profile’ page. This will help you to contact your PAs whenever you have problems with roles in accessing various forms.
    • A Splash Page will appear when you login to the Therap system. This page displays tips and news on Therap applications.

    Provider Administrator

    • Data Archiving has been introduced for the security/access entities like Provider Preference, Caseload, Super Role, Notification Profile, User Privilege or Program-Individual Enrollment. When a Provider Administrator(PA) make changes to any of these, the old version will be archived and available from the Archived Data Section on the right-hand panel of PA’s First Page.
    • All lists including User, Individual, Caseload, Super Role, Behavior, Intervention, Restrain, Title, Program, Site, Custom Field and so on are now exportable to Excel.
    • A Password Strength Meter has been added that will tell users how secure their password is when they are creating new passwords. This is independent of the provider’s Password Policy settings.
    • If you are adding a batch of new individuals and you have their IDF details in an Excel file, you can enter them into the Therap system in one step using the Import IDF From Excel feature.
    • You can now add your Provider Logo to the Provider Preference page. This logo will now appear on your GER printed forms and in future on other printable forms as well.
    • Provider Administrators will now be able to view user actions on the ISP Grid using Activity Tracking.

    Therap Conferences

    Following the success of the 1st DSP conference, Therap is arranging two more conferences at the end of this year. This year’s events will involve professionals using Therap with an opportunity to improve their skills as well as to work closely with the Therap usability team to contribute to the interface design of Therap modules. Attending these conferences also gives the participants a chance to share their knowledge and views with professionals working in the same field in different parts of the country.

    Putting the “P” in DSP (2nd Therap Conference for Direct Support Professionals)
    December 5-7, 2007, Southbury, Connecticut

    Therap will host its 2nd DSP conference from December 5-7, 2007. This is aimed at enhancing the skills of DSPs who are daily users of Therap as well as providing an open dialogue between Therap users and its developers and support staff.

    Provider Administrator Conference
    November 28-30, 2007, Southbury, Connecticut

    The conference will be an opportunity for Provider Administrators to receive hands-on training on how to efficiently meet the operational and security needs of their agency.

    Send us your feedback

    We hope you find our new modules easy to use and that they are beneficial for your agency.

    Many of these enhancements have been based on your feedback. So please continue to send us your suggestions and ideas for improvements.

    To contact us, use the < > link on the footer of every application page or send SComm messages of type Therap Customer Support. You can also email us directly at or call us at 203-596-7553.

    We have added a number of training classes to help familiarize you with the new features of Version 7.1. To sign up for the free online classes, please visit the Training > Webinars page on the Therap web site.

    As usual our goal is to provide you with the best possible services. Feel free to contact us with any questions, suggestions or comments.