Our system was unavailable to you for a couple of hours this afternoon. I apologize for any inconvenience this may have caused you.

We are working hard to complete our new infrastructure which will be able to cope with this kind of event (losing a T1 internet connection) by automatically swapping over to our synchronized secondary site.

If you would like to know more about the technical aspects of this, please give me a call and I would be delighted to answer to the best of my abilities or pass you on to someone else on the team who knows much more about how all that stuff works.

— Justin