The final Big Idea I talked about at our Annual Conference was our up and coming secure feedback system.
This might actually be more exciting to me than anyone else!
Over the years, we have prided ourselves in our exceptional customer support, and my goal has always been that our 500th customer should feel as special as our 50th.
At the same time, as we have so many users now, keeping track of all the issues and questions get harder and harder.
We have tried a number of systems over the years including Outlook, and Excel spreadsheets. I always wants to find a product from 37 Signals to do the job and Sazzad thinks that anything can be done in JIRA.
However given the nature of our system and the need to maintain HIPAA security, there was only one real solution, and that was to write something for ourselves. We’ve now done this, and this will probably be the first of the big ideas you see come out in production.
We will now separate all feedbacks and support communication into one place where you will be able to keep track of all your previous questions and our answers.
From our end it will be much easier to collaborate and make sure that you get the right answer as soon as possible.
:: Justin ::