User Presentations:

Therap's Users' Presentations for the National Conference in February, 2012

 

At the upcoming National Conference for Provider Administrators, we are looking forward to some fine presentations from professionals from the industry across the country. We are still receiving a lot of presentation ideas, so check back from time to time for updates.
You can also download this list.

Randall Van Bemmel
Residential Coordinator
Fraser Ltd. (North Dakota)
Agency Buy-In: Using Influence and Advertising Techniques to “Sell” Therap to Your Employees
Tue
Feb 7
10:15 am
This lecture describes the process of getting agency buy in for Therap by using influence, marketing and advertising on a micro level. Mandates from the top of an agency can seem cold and ill-conceived but marketing to a small group of employees can motivate quickly. Starting with staff at the bottom of the hierarchy and working up, individualized influence techniques can be used to sell Therap. Along with marketing and advertising techniques that are proven psychological motivators, frontline staff can go from skeptical but willing, to motivated and driven. When training employees on the use of Therap, managers are not only educating them but more importantly, selling staff on the idea of using Therap. Getting buy in from just a few frontline employees can spread the benefits of Therap throughout the ranks with informal dialogue and ‘water cooler conversation’.

 

Advertising techniques such as ‘Bandwagon’ and ‘Statistics’ have been used by Fortune 500 companies to sell their products for decades. During this presentation you will learn how to use these techniques to sell Therap, instead of soda or sneakers.

Patricia Watt
Organization Development Specialist
REACH, Inc. (Alaska)
An AHA Experience with Pivot Tables
Tue
Feb 7
12:35 pm
This presentation explains the a, b, c’s of using Excel pivot tables to drill down through Therap’s mass of data to glean insights, patterns and information for decision making and analysis. While explaining what a pivot table is, the presenation focuses on the simplicity of the process and the multiple possible uses of this incredibly valuable tool. Pivot tables are the power drill of Excel – yet many Therap users mistakenly believe that pivot tables are an advanced skill beyond their comfort level and continue to labor intensively with the familiar screwdriver of a spreadsheet. If you haven’t used pivot tables, this will be an Aha experience. What used to take hours of work, need only take 5 minutes – once you acquire some simple know how.
Lisa Intili
Director of Quality
Arc of Somerset (New Jersey)
A Demonstration of Creating an NJ DDD UIR from a GER
Wed
Feb 8
02:55 pm
The speaker will create a GER, translate that document into an UIR, demonstrate how to attach reports (Police Report; Fax Confirmation) to the GER and finally how to create a DDD Follow-Up UIR. She will also share tips and her agency’s guidelines to proper UIR documentation.

 

How GER data is downloaded and shared with shareholders including staff and Board of Directors will also be demonstrated.

Kari Schultz
IT Specialist
Fraser Ltd. (North Dakota)
Discussion on Training Staff When English is a Second Language
Tue
Feb 7
11:25 am
More and more individuals are entering into the workforce from a different culture and English is there second language. This discussion group will discuss how you can train employees from different cultures and deal with the language barrier, so that they can be successful in their job at providing quality care.
Joseph Pendergast, M.S. Ed.
Staff Development Coordinator
Community Services for the Developmentally Disabled (New York)
Getting Familiar with TMS
Time
& Date
T B A
Therap’s Training Management System (TMS) is an excellent module to simplify an agency’s training compliance. At first glance, this module can be a bit overwhelming. Participants in this training will get the foundations of developing Classes and Courses, assigning trainings, and monitoring training via the available reports. The format for this session will mainly be lecture, followed by a question and answer period.
Jeff Covington, Director of Residential Services
Alicia Matulewicz, Quality Assurance/Corporate Compliance Manager
Catholic Charities Disabilities Services (New York)
Getting Staff Buy-in: The Beginning or the End – It’s Up to You!
Tue
Feb 7
11:25 am
The work of creating buy-in for your agency staff to use Therap begins long before the date you “go live”. People are often intimidated by technology and change. To broker a good experience from the beginning, an agency must create a lot of positive energy about Therap to ensure the initial buy-in. Touting what the system can do and how it will make a difference for staff and those they serve are crucial. At CCDS, we successfully implemented Therap in March of 2011. We credit our success with a very aggressive campaign of getting support, buy-in, and enthusiasm several weeks before the system was up and running. We’d like to share these methods with those facing a “go live” date in the future and offer our expertise on how that was accomplished.
Kelly Kinderman, Director of Quality Management
Erin Bigler, Records Manager and Therap Administrator
Kristina Masterson, Assistant Director of Residential Services
Kim Blamowski, Compliance Coordinator
Community Services for the Developmentally Disabled (New York)
Getting to know your Therap Administrator role
Tue
Feb 7
01:45 pm
Understanding the Provider Administrator Role is an essential piece in getting Therap started off on the right track and maintaining it. During this presentation the learner will hear how our agency does this, not by solely maintaining super roles and caseloads but by ensuring systems are in place for efficiency. This session is beneficial for all agencies working with Therap and is not state specific.
Renee Moffatt
Residence Coordinator
The Resource Center (New York)
Guides
Tue
Feb 7
02:55 pm
“Papers to Help Us Go Paperless” shows users The Resource Center’s Therap Guides. These guides include T-Log, GER, Health Tracking, Scomm, Where in the World, and Offline Forms. This session will explain the background behind the guides, and the process of making them. Overall this session will allow users to see how “Best Practices” can be implemented across departments, as well as learn how an advanced Therap agency is using the system.
Michelle Brunner
Asst Director, Community Services
Southeast Works (New York)
Headache-Free Caseloads and Super Roles
Wed
Feb 8
01:45 pm
Attendees of this presentation will learn the basic “how-to” of Caseload and Super Role set-ups. They will understand the differences in the implementation of each, begin a plan for development for the Caseloads and Super Roles within their organization, and how Caseloads and Super Roles affect access/privileges to client information within Therap.

 

Learn one method of creating Caseloads and Super Roles and apply it to the specific needs of your organization.

Lori Sojka
Therap Administrator
Southeast Works (New York)
Headache-Free Data Collection and Entry
Tue
Feb 7
04:05 pm
Attendees of this presentation will learn the basic “how-to” of data collection and entry. They will learn how our organization planned for and implemented data collection and entry in the Therap system while insuring efficiency and accuracy, and be able to transfer their learning for use in their own organization.

 

Learn how to effectively and efficiently collect and enter data into Therap while insuring accuracy.

Michelle Smith
Director, Residential Services
Southeast Works (New York)
Headache-Free Therap Start-Up
Wed
Feb 8
10:15 am
Attendees of this presentation will learn how Southeast Works’ culture of character and competence provided the forum for designing and implementing Therap. The attendees will learn how a focus on accountability, collaboration, commitment, keeping promises, and being strategic can ensure high quality electronic records and 100% compliance in our regulated environment.
Josh Hundsrucker
Operations & IT Manager
Beyond Abilities, LLC (Wisconsin)
House Budgets – Using Therap to Monitor and Control
Wed
Feb 8
10:15 am
Beyond Abilities uses the Therap financial system to control household budgets. Our DSPs and managers have real time access to where the program stands from a yearly budget standpoint. The system also allows others outside the program (finance, operations managers) to see where the program sits financially. This presentation will show you how to set up your company to do something similar. The presenter will go through what Beyond Abilities has set up and how it has saved money by doing this.

 

Come see how another Therap user uses the financial module to keep track of house budgets throughout the company.

Patricia Watt
Organization Development Specialist
REACH, Inc. (Alaska)
Implementing Electronic Billing using ISP Data – Lessons Learned
Wed
Feb 8
11:25 am
Over the course of a 12-month period, REACH Inc. converted its Medicaid Billing to Therap using ISP Data as the source of its Billing Data. With no clear road-map the ultimately successful implementation ws not an easy process and many lessons were learned the hard way. This presentation examines REACH’s implementation process and lays out a path for other agencies based on the lessons it learned along the way.
Beverly Arvidson
RN Manager
The Resource Center (New York)
MAR Utilization
Wed
Feb 8
12:35 pm
MAR Utilization will teach users how to implement MARs. It will show users how to create Med Histories, Configure the MAR, and Record Data. Users will see how The Resource Center uses basic functions to create and document more than just the Medication Record. For example, having a Medication named MAR Review with specific lines for medical staff to electronically sign off for reviewing the MAR. Other ideas include defining T-Note colors to notify staff of different types if information (i.e. Yellow – Discontinued Medication, Green – New Medication, Orange – Medication on Hold, Blue – Notes to staff for missed documentation) for a specific time frame.
Nathan Armstrong
RN, Director of Nursing
PrimeCare Inc. (Connecticut)
Medication Administraion Records on a Tablet (iPad & Xoom)
Wed
Feb 8
02:55 pm
Nathan will discuss and demonstrate both the advantages and the limitations of using both mobile devices such as an Apple iPad (iOS) and A Motorola Xoom (an Android tablet). He’ll share his experiences in using these devices for running Therap in carrying out his work as Director of Nursing.
Kristen Thompson
Health Information Technology Coordinator
Central Florida Communities (Florida)
The More You Know – DSPs at the Center of Care
Wed
Feb 8
11:25 am
Direct Support Professionals work the closest with the people we serve. DSP’s are involved in every aspect of a person’s care: medical, social, behavioral and emotional. The DSP becomes the “expert” on the folks we work for, knowing better than nearly anyone what differentiates the happy scream from the angry scream, or the sad face from the tired face. If the knowledge held by the DSP gets lost, it is a great loss indeed. When the specialists have access to this type of information, they can create high quality plans of service with greater chances of success. The same is true when information flows the other way, when DSPs have access to the notes and plans created by the specialists, the DSP will be prepared to provide high quality care. As the point of contact with people served, information must flow from and to the DSP.
Karen Niedermeier
Compliance & Records Coordinator
Ontario ARC (New York)
OPWDD and Therap: A discussion on how ISP Plans, Programs, and Habilitation Plans fit together to be in compliance in NY
Time
& Date
T B A
The Office for People with Developmental Disabilities in New York, or OPWDD, has complex regulations in terms of ISP and Habilitation Plan dates. The additional OMIG standards provide agencies with a larger burden to stay in compliance. The ISP Program, Habilitation Plan, and ISP Plan modules in THERAP can greatly assist agencies with staying in compliance with OPWDD and OMIG, but can be overwhelming for agencies when they first begin the THERAP journey. This presentation will discuss three different ways agencies may use these modules to stay in compliance. It will discuss strategies and forms that will assist in the transition from paper to THERAP from the overall sequence of these modules, to what button to push when.
Letisha Echevarria
Therap Administrator
The Resource Center (New York)
Personal Finance Made Easy
Time
& Date
T B A
Personal Finance Made Easy will provide users with interactive example of how using the Therap Personal Finance Module will make bookkeeping a lot similar than the paper days. This session will include introductory information such as administrative tasks, creating accounts, creating transactions, and running reports. This session will also go into unique ways to use the Personal Finance module, such as specific reports for budgeting and communication between programs concerning personal finances.
Letisha Echevarria
Therap Administrator
The Resource Center (New York)
Provider Admin Realization
Thu
Feb 9
11:25 am
Provider Admin Realization session will give new users ideas about do’s and don’ts about starting and advanced users with ideas to organize their set up. We will discuss Super Roles and Caseloads, and how to allow users to enter only information for the program they work for, but view information from every program involved with the individuals on their team. We will share The Resource Center’s do’s and don’ts including topics such as piloting and rolling out modules, creating Substitute and On-Call accounts, Password Policy, Survey and Family accounts, and Shared Contacts.
Sybil Morin
Vice President of Quality Improvement
LifeShare Management Group, Inc. (New Hampshire)
Pushing the Limits on ISPs: If You Can Dream It, You Can Do It!
Thu
Feb 9
10:15 am
This presentation focuses on the administrative and operational task oriented responsibilities of agencies requiring both regular quality improvement oversight and supporting documentation. This presentation addresses the following key question:
If Therap has covered all the needs of the supported individual’s service delivery documentation, what else is there?
In a community-based service delivery agency like LifeShare Management Group, we require many other types of regular reports. The following are a few reports we have worked into ISP:

 

  • Monthly Site Visit Reporting: this program considers state regulatory and funding source requirements as they relate to certified or licensed community based homes.
  • Office Safety Checklists: this program considers OSHA requirements, green office practices and state regulatory requirements for certified locations.
  • Invoicing for Consultants: programs that allow consultants to record clinical data, duration of visit and mileage so that finance can compensate consultants through ISP searches.
  • Staff Weekly Reviews: this program includes each item in a staff’s job description and requires them to report on a regular basis.
Todd Becker
MSC Supervisor
The Resource Center (New York)
Service Coordination and Therap: Rolling With the Changes
Tue
Feb 7
04:05 pm
The purpose of the session will be to look at how Therap has changed since we began using it, to show how Therap has been able to keep up with regulatory changes to meet all standards, and to end with a Q&A session from the group specific to Therap use by MSC’s.
Jarrod M. Shupe, Director of IT
Arc of Onondaga (New York)
Technology side of a Therap Implementation
Thu
Feb 9
10:15 am
Are you wondering what other Agencies have done technology-wise to successfully implement Therap? Do you have any ideas on what other Agencies implementing Therap should be doing? Join use for a discussion describing the steps the Arc of Onondaga, in Syracuse, NY, took to implement Therap, what technologies were used and how they are implementing Therap in regards to technology. We will discuss our pre-and post- Therap environments and relay feedback received from our end users. We will discuss the use of group policy to lock down our terminal PC’s and using third party applications to control access.
Todd Becker
MSC Supervisor
The Resource Center (New York)
Therap Through the Eyes of the Service Coordinator
Time
& Date
T B A
A look at Therap through the eyes of the service coordinator. New processes, advancements, and ideas to assist MSC providers in streamlining their processes while continuing to meet state and federal standards. Short presentation followed by Q&A.

 

Have a Therap account on screen for visual clarification and to assist in answering questions. Show the group how we have been able to utilize different aspects of Therap as related to MSC, and plans to link notes and other documents to Therap. Also how we have been able to scan and attach many documents, reducing paper usage and time when distributing ISP’s, attachments, and other relevant documentation.

Sherry McMeans
QA/QI Systems Coordinator
The Resource Center (New York)
Using Management Summaries and Other Modules for Data Analysis and Reports
Time
& Date
T B A
Learn how to collect data and create reports using various modules within Therap. See how The Resource Center uses the data and reports to improve services for the individuals they support.

 

At The Resource Center, specifically in the Quality Assurance Department, we collect data on falls, unusual occurrences (low GERs), physical interventions (restrictive techniques of SCIP-R), medication errors, and infections. We collect data using the General Event Reports, T-logs, Reports and Management Summaries modules. The information we collect is typically exported into an Excel format and then is easily filtered and organized so that we can identify and address trends to improve service provision for the individuals who receive services from The Resource Center.

Amy Myers Stevens, MA VP of Special Projects
Lorelei Lascko Quality Data Management Director
Mosaic (Nebraska)
Why Big is Different
Time
& Date
T B A
Mosaic is a multi-agency organization supporting over 3500 individuals in 10 states. In this presentation, Amy Myers Stevens, VP of Special Projects, will share the success story of implementing Therap in Mosaic’s multi-agency, multi-state setting. The presentation will consist of the following:

 

  • Why Big is different
  • Process before you ever begin
  • Therap implementation necessities
  • Communication!! Communication!! Communication!!