Director of Customer Support
Maureen has worked with Therap Services since 2007. Maureen has worked in the Human Services field since 1997, providing comprehensive direct services to individuals with developmental disabilities and mental health dual diagnosis. Prior to joining Therap, Maureen had worked for six years at Prime Care Inc. as a Residential Director, supervising a 24-hour Residential Program for individuals with developmental disabilities.
Maureen has extensive experience in training end user personnel from all disciplines at the state and agency level. In her role as Director of Customer Support, Maureen oversees the Training and Implementation team, oversees all aspects of the customer support department including interviewing and training all newly hired support employees. Maureen coordinates and assists in the implementation of Therap Services for states as well as several large multi-state providers. She has developed and maintained effective verbal and written communications and relationships with customers to ensure a successful overall customer experience. Maureen sets goals, establishes priorities and ensures that the customer service team is focused on meeting the needs of the customer.
Maureen obtained a Bachelor of Fine Arts degree from the University of Connecticut in Storrs, CT in 1994.