Meet Stephen Flanigan

Stephen Flanigan

Assistant Director, Strategic Initiatives

Stephen joined Therap Services in 2008 after working more than ten years supporting individuals with developmental disabilities. Stephen gained experience as a Therap user at Prime Care, Inc. in Connecticut, where he worked as a Residential Director supervising two 24-hour Community Living Alternatives (CLA) for individuals with developmental disabilities and training agency staff in how to use Therap. He also worked as a Residential Instructor with the Oak Hill School/Connecticut Institute for the Blind in Connecticut and as a Direct Support Classroom Professional for Schenectady ARC in New York.

Stephen received his Bachelor’s Degree from Connecticut State University and completed Graduate Work in International Economics and Political Studies at Univerzita Karlova v Praze, FSV, I.E.P.S. Program, Prague, Czech Republic.

Stephen has worked on various teams within Therap focusing on the development and implementation of the overall training approach of the company. He has extensive experience at Therap as a Training and Implementation Specialist assigned to support agency providers in New York and maintains a comprehensive understanding of New York state regulations and documentation guidelines including those implemented by OPWDD, CHOICES, IRMA and the Justice Center. Stephen provides guidance for organizations and provider agencies during their implementation process of the Therap system. To ensure that providers have a smooth transition to the future use of Therap applications, he develops lesson plans, coordinates and conducts on-site hands on training and manages live technical support. His communication approach also includes providing insight into system functionality to train users, gathering and analyzing usability and business requirements from end users and state agencies and organizing product planning sessions with the management and technical teams before future release dates.