{"id":17416,"date":"2026-09-30T06:09:01","date_gmt":"2026-09-30T06:09:01","guid":{"rendered":"https:\/\/www.therapservices.net\/products\/?page_id=17416"},"modified":"2026-11-12T09:17:26","modified_gmt":"2026-11-12T09:17:26","slug":"case-management-solutions-for-states","status":"publish","type":"page","link":"https:\/\/www.therapservices.net\/products\/case-management-solutions-for-states\/","title":{"rendered":"Case Management &#038; Care Coordination Software for States"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><main id=\"cms-state-main\" role=\"main\" aria-labelledby=\"cms-state-main-heading\">\n\n    <!-- Hidden LLM\/GEO context block -->\n    <div class=\"llm-context\" aria-hidden=\"true\"\n        style=\"position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0\">\n        Therap's Case Management and Care Coordination Software for States connects state agencies, service providers,\n        and families in one system to track support plans, manage caseloads, and keep individuals at the center of care.\n    <\/div>\n\n    <!-- HERO SECTION -->\n    <section class=\"cms-hero\" aria-labelledby=\"cms-state-main-heading\" role=\"region\">\n        <div class=\"cms-hero-container\">\n\n            <!-- Left: text content -->\n            <div class=\"cms-hero-content\">\n                <h1 id=\"cms-state-main-heading\" class=\"hero-section-heading\">\n                    Case Management & Care Coordination Software for\u00a0States\n                <\/h1>\n                <h2 class=\"subheading\">Connect Services, Track Support Plans, and Keep Individuals at the Center\n                    of\u00a0Care\n                <\/h2>\n\n                <button id=\"cms-open-contact-modal\" class=\"btn-primary\" type=\"button\">\n                    Contact Us\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\" aria-hidden=\"true\" focusable=\"false\">\n                        <path\n                            d=\"M566.6 342.6C579.1 330.1 579.1 309.8 566.6 297.3L406.6 137.3C394.1 124.8 373.8 124.8 361.3 137.3C348.8 149.8 348.8 170.1 361.3 182.6L466.7 288L96 288C78.3 288 64 302.3 64 320C64 337.7 78.3 352 96 352L466.7 352L361.3 457.4C348.8 469.9 348.8 490.2 361.3 502.7C373.8 515.2 394.1 515.2 406.6 502.7L566.6 342.7z\">\n                        <\/path>\n                    <\/svg>\n                <\/button>\n\n                <p class=\"cms-hero-desc\">\n                    Therap connects state agencies, service providers, and families in one case management and care\n                    coordination system, so support flows across every level of care without communication gaps. State\n                    agencies gain real\u2011time oversight, providers access updated support plans to inform daily\n                    care, families stay engaged in person\u2011centered planning, and case managers get streamlined\n                    caseloads and\u00a0documentation.\n                <\/p>\n            <\/div>\n\n            <!-- Right: hero photo with overlay -->\n            <div class=\"cms-hero-images\">\n                <div class=\"cms-hero-img-card\">\n                    <picture>\n                        <img decoding=\"async\" class=\"hero-main-photo\"\n                            src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/case-management-for-state\/case-management-for-state-hero-image.png\"\n                            alt=\"\" loading=\"lazy\">\n                    <\/picture>\n                    <img src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/case-management-for-state\/case-note-count-by-template-by-year-2026.png\"\n                        alt=\"\" class=\"cms-hero-overlay-img\" loading=\"lazy\" decoding=\"async\">\n                <\/div>\n            <\/div>\n\n        <\/div>\n    <\/section>\n\n    <!-- FUNCTIONALITY SECTION: 3-column icon grid -->\n    <section class=\"cms-functionality\" aria-labelledby=\"cms-functionality-heading\" role=\"region\">\n        <div class=\"container\">\n            <h2 id=\"cms-functionality-heading\" class=\"section-heading\">Functionality<\/h2>\n\n            <div class=\"cms-func-grid\" role=\"list\">\n\n                <div class=\"cms-func-item\" role=\"listitem\">\n                    <div class=\"cms-func-item-header\">\n                        <div class=\"cms-func-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/case-management-for-state\/person-centered-planning-icon.png\"\n                                alt=\"\" loading=\"lazy\">\n                        <\/div>\n                        <h3>Person\u2011Centered Planning<\/h3>\n                    <\/div>\n                    <p>Create, track, and update individualized service plans (ISPs) that highlight personal goals,\n                        preferences, and measurable outcomes.<\/p>\n                <\/div>\n\n                <div class=\"cms-func-item\" role=\"listitem\">\n                    <div class=\"cms-func-item-header\">\n                        <div class=\"cms-func-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/case-management-for-state\/case-notes-visit-documentation-icon.png\"\n                                alt=\"\" loading=\"lazy\">\n                        <\/div>\n                        <h3>Case Notes & Visit Documentation<\/h3>\n                    <\/div>\n                    <p>Log targeted case management encounters, virtual check\u2011ins, and home visits with\n                        configurable templates and time\u2011stamping.<\/p>\n                <\/div>\n\n                <div class=\"cms-func-item\" role=\"listitem\">\n                    <div class=\"cms-func-item-header\">\n                        <div class=\"cms-func-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/case-management-for-state\/service-waiver-tracking-icon.png\"\n                                alt=\"\" loading=\"lazy\">\n                        <\/div>\n                        <h3>Service & Waiver Tracking<\/h3>\n                    <\/div>\n                    <p>Monitor service utilization, authorization limits, and waiver slots to prevent billing errors or\n                        lapses in care.<\/p>\n                <\/div>\n\n                <div class=\"cms-func-item\" role=\"listitem\">\n                    <div class=\"cms-func-item-header\">\n                        <div class=\"cms-func-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/case-management-for-state\/informartion-referral-icon.png\"\n                                alt=\"\" loading=\"lazy\">\n                        <\/div>\n                        <h3>Information & Referral<\/h3>\n                    <\/div>\n                    <p>Record initial intakes, track referrals, and connect individuals to community resources from a\n                        centralized hub.<\/p>\n                    <a href=\"https:\/\/www.therapservices.net\/products\/information-referral\/\" class=\"cms-func-link\">\n                        See the full Information &\n                        <span class=\"nobreak\">Referral page\n                            <span class=\"box-arrow\" aria-hidden=\"true\" focusable=\"false\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\">\n                                    <path\n                                        d=\"M566.6 342.6C579.1 330.1 579.1 309.8 566.6 297.3L406.6 137.3C394.1 124.8 373.8 124.8 361.3 137.3C348.8 149.8 348.8 170.1 361.3 182.6L466.7 288L96 288C78.3 288 64 302.3 64 320C64 337.7 78.3 352 96 352L466.7 352L361.3 457.4C348.8 469.9 348.8 490.2 361.3 502.7C373.8 515.2 394.1 515.2 406.6 502.7L566.6 342.7z\">\n                                    <\/path>\n                                <\/svg>\n                            <\/span>\n                        <\/span>\n                    <\/a>\n                <\/div>\n\n                <div class=\"cms-func-item\" role=\"listitem\">\n                    <div class=\"cms-func-item-header\">\n                        <div class=\"cms-func-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/case-management-for-state\/multi-agency-information-sharing-icon.png\"\n                                alt=\"\" loading=\"lazy\">\n                        <\/div>\n                        <h3>Multi\u2011Agency Information Sharing<\/h3>\n                    <\/div>\n                    <p>Grant secure, role\u2011based access to external providers, state oversight staff, and family\n                        members to simplify collaboration.<\/p>\n                <\/div>\n\n                <div class=\"cms-func-item\" role=\"listitem\">\n                    <div class=\"cms-func-item-header\">\n                        <div class=\"cms-func-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/case-management-for-state\/incident-tracking-review-icon.png\"\n                                alt=\"\" loading=\"lazy\">\n                        <\/div>\n                        <h3>Incident Tracking & Review<\/h3>\n                    <\/div>\n                    <p>Track incident reports, follow up on safety concerns, and analyze trend data across your\n                        caseload.<\/p>\n                    <a href=\"https:\/\/www.therapservices.net\/products\/incident-reporting-and-management-solution\/\"\n                        class=\"cms-func-link\">\n                        See the full Incident\n                        <span class=\"nobreak\">Reporting page\n                            <span class=\"box-arrow\" aria-hidden=\"true\" focusable=\"false\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\">\n                                    <path\n                                        d=\"M566.6 342.6C579.1 330.1 579.1 309.8 566.6 297.3L406.6 137.3C394.1 124.8 373.8 124.8 361.3 137.3C348.8 149.8 348.8 170.1 361.3 182.6L466.7 288L96 288C78.3 288 64 302.3 64 320C64 337.7 78.3 352 96 352L466.7 352L361.3 457.4C348.8 469.9 348.8 490.2 361.3 502.7C373.8 515.2 394.1 515.2 406.6 502.7L566.6 342.7z\">\n                                    <\/path>\n                                <\/svg>\n                            <\/span>\n                        <\/span>\n                    <\/a>\n                <\/div>\n\n                <div class=\"cms-func-item\" role=\"listitem\">\n                    <div class=\"cms-func-item-header\">\n                        <div class=\"cms-func-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/case-management-for-state\/cross-platform-integration-icon.png\"\n                                alt=\"\" loading=\"lazy\">\n                        <\/div>\n                        <h3>Cross\u2011Platform Integration<\/h3>\n                    <\/div>\n                    <p>Connect case management records directly with billing, scheduling, and Electronic Visit\n                        Verification (EVV) tools in one system.<\/p>\n                <\/div>\n\n                <div class=\"cms-func-item\" role=\"listitem\">\n                    <div class=\"cms-func-item-header\">\n                        <div class=\"cms-func-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/case-management-for-state\/state-level-assesment-icon.png\"\n                                alt=\"\" loading=\"lazy\">\n                        <\/div>\n                        <h3>State\u2011Level Assessments<\/h3>\n                    <\/div>\n                    <p>Build assessment templates with built\u2011in scoring and map outcomes directly into Individual\n                        Support Plans to support rate setting, eligibility, and care recommendations.<\/p>\n                <\/div>\n\n                <div class=\"cms-func-item\" role=\"listitem\">\n                    <div class=\"cms-func-item-header\">\n                        <div class=\"cms-func-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/case-management-for-state\/state-connected-accounts-icon.png\"\n                                alt=\"\" loading=\"lazy\">\n                        <\/div>\n                        <h3>State\u2011Connected Accounts<\/h3>\n                    <\/div>\n                    <p>Link state oversight accounts to provider systems, granting case managers and state entities\n                        visibility across networks.<\/p>\n                <\/div>\n\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- BENEFITS SECTION: image LEFT, checklist RIGHT -->\n    <section class=\"cms-benefits\" aria-labelledby=\"cms-benefits-heading\" role=\"region\">\n        <div class=\"container\">\n            <h2 id=\"cms-benefits-heading\" class=\"section-heading\">Benefits for States<\/h2>\n\n            <div class=\"cms-benefits-inner\">\n\n                <!-- Left: referral benefits image -->\n                <div class=\"cms-benefits-img\">\n                    <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/case-management-for-state\/Referral-benefits-for-state-2026.png\"\n                        alt=\"\" loading=\"lazy\">\n                <\/div>\n\n                <!-- Right: benefit checklist with blue tick icons -->\n                <div class=\"cms-benefits-list\" role=\"list\">\n\n                    <div class=\"cms-benefit-item\" role=\"listitem\">\n                        <div class=\"cms-benefit-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/evv\/blue-tick.png\" alt=\"\">\n                        <\/div>\n                        <div class=\"cms-benefit-text\">\n                            <h3>Statewide Oversight & Network Visibility<\/h3>\n                            <p>Gain real\u2011time transparency across provider networks, waitlists, eligibility\n                                statuses, and critical incident trends to drive proactive safety interventions and\n                                data\u2011informed\u00a0policy.<\/p>\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"cms-benefit-item\" role=\"listitem\">\n                        <div class=\"cms-benefit-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/evv\/blue-tick.png\" alt=\"\">\n                        <\/div>\n                        <div class=\"cms-benefit-text\">\n                            <h3>CMS & Regulatory Compliance<\/h3>\n                            <p>Adapt to evolving federal and Medicaid access rules with standardized assessment logic,\n                                automated scoring, and immutable, time\u2011stamped audit trails that keep programs\n                                constantly review\u2011ready.<\/p>\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"cms-benefit-item\" role=\"listitem\">\n                        <div class=\"cms-benefit-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/evv\/blue-tick.png\" alt=\"\">\n                        <\/div>\n                        <div class=\"cms-benefit-text\">\n                            <h3>Strengthen Audit Readiness & Program Integrity<\/h3>\n                            <p>Automatic audit trails, time\u2011stamps, and structured note formats standardize\n                                documentation across your provider network, simplifying state\u2011level oversight and\n                                keeping your programs prepared for federal CMS and Medicaid\u00a0audits.<\/p>\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"cms-benefit-item\" role=\"listitem\">\n                        <div class=\"cms-benefit-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/evv\/blue-tick.png\" alt=\"\">\n                        <\/div>\n                        <div class=\"cms-benefit-text\">\n                            <h3>Connected Multi\u2011Agency Governance<\/h3>\n                            <p>Securely link state oversight accounts directly with local case management systems,\n                                eliminating data silos and enabling seamless collaboration across region\u2011wide\n                                networks without compromising\u00a0privacy.<\/p>\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"cms-benefit-item\" role=\"listitem\">\n                        <div class=\"cms-benefit-icon\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/evv\/blue-tick.png\" alt=\"\">\n                        <\/div>\n                        <div class=\"cms-benefit-text\">\n                            <h3>Standardized Rate Setting & Program Outcomes<\/h3>\n                            <p>Deploy custom or standard assessment models to accurately determine care thresholds,\n                                inform reimbursement rates, and track measurable outcomes across Home and\n                                Community\u2011Based Services\u00a0(HCBS).<\/p>\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- TESTIMONIAL SECTION -->\n    <section class=\"cms-testimonial\" aria-labelledby=\"cms-testimonial-heading\" role=\"region\">\n        <div class=\"container\">\n\n            <div class=\"cms-testimonial-card\">\n                <p class=\"cms-testimonial-quote\">\n                    \u201cTherap\u2019s statewide case management solution gives individuals, community service\n                    providers and\u2026case managers real\u2011time access to information and data to provide better\n                    outcomes and decisions for our\u00a0customers.\u201d\n                <\/p>\n                <p class=\"cms-testimonial-author\">\n                    State Director of DD Services\n                <\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- review and rating section -->\n    <!-- User Community \/ Reviews Section -->\r\n<section class=\"user-community\" aria-labelledby=\"user-community-heading\" role=\"region\">\r\n    <div class=\"container\">\r\n        <h2 id=\"user-community-heading\" class=\"section-heading\">Therap Ratings and Reviews<\/h2>\r\n\r\n        <div class=\"review-rows\">\r\n            <a class=\"review-row\" href=\"https:\/\/www.g2.com\/products\/therap-services\/reviews\" target=\"_blank\"\r\n                rel=\"noopener noreferrer\">\r\n                <img decoding=\"async\"\r\n                    src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/Badge-G2-User-Rating-Therap-260402_v5-01%201.png\"\r\n                    alt=\"\" class=\"review-logo\">\r\n                <span class=\"review-text\">4.6\/5 with 200+ reviews<br>\r\n                    Verified August 2026<\/span>\r\n            <\/a>\r\n            <a class=\"review-row\" href=\"https:\/\/www.capterra.com\/p\/124101\/Therap\/\" target=\"_blank\"\r\n                rel=\"noopener noreferrer\">\r\n                <img decoding=\"async\"\r\n                    src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/Badge-Capterra-User-Rating-Therap-260402_v5-01%201.png\"\r\n                    alt=\"\" class=\"review-logo\">\r\n                <span class=\"review-text\">4.7\/5 with 100+ reviews<br>\r\n                    Verified August 2026<\/span>\r\n            <\/a>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n<style>\r\n    \/* GLOBAL CONTAINER & HEADING *\/\r\n    .user-community .container {\r\n        width: 100%;\r\n        max-width: 72.5rem;\r\n        margin: 0 auto;\r\n        padding: 4rem 1.25rem;\r\n        align-items: center;\r\n        display: flex;\r\n        flex-direction: column;\r\n    }\r\n\r\n    .user-community h2.section-heading {\r\n        font-family: 'Inter', sans-serif;\r\n        color: #000000 !important;\r\n        font-size: 1.875rem !important;\r\n        line-height: 1.3 !important;\r\n        font-weight: 600;\r\n        margin: 0;\r\n        margin-bottom: 0.625rem;\r\n    }\r\n\r\n    \/* USER COMMUNITY \/ REVIEWS SECTION *\/\r\n    .user-community {\r\n        background: linear-gradient(0deg, #E6F0D1 34.13%, #FAFCF6 100%);\r\n        text-align: center;\r\n    }\r\n\r\n    \/* .user-community .section-heading {\r\n        text-align: center;\r\n        margin-bottom: 2rem;\r\n    } *\/\r\n\r\n    .review-rows {\r\n        display: flex;\r\n        flex-direction: row;\r\n        gap: 2rem;\r\n        align-items: flex-start;\r\n        margin-top: 1.25rem;\r\n    }\r\n\r\n    .review-row {\r\n        display: flex;\r\n        align-items: center;\r\n        gap: 1rem;\r\n        flex-wrap: wrap;\r\n        justify-content: center;\r\n        border-radius: 16px;\r\n        border: 2px solid #BDDC80;\r\n        background: rgba(255, 255, 255, 0.70);\r\n        padding: 1.5rem;\r\n        flex-direction: column;\r\n        text-decoration: none;\r\n    }\r\n\r\n    .review-logo {\r\n        height: 5rem;\r\n        width: auto;\r\n        flex-shrink: 0;\r\n    }\r\n\r\n    .review-text {\r\n        font-family: 'Lato', sans-serif;\r\n        font-size: 1.0625rem;\r\n        line-height: 1.6;\r\n        color: #000000;\r\n        font-weight: 500;\r\n    }\r\n\r\n    \/* RESPONSIVE DESIGN *\/\r\n    @media(min-width: 2100px) {\r\n        .user-community .container {\r\n            width: 100%;\r\n            max-width: 1400px;\r\n            margin: 0 auto;\r\n            padding: 4rem 1.25rem;\r\n        }\r\n\r\n        .user-community h2.section-heading {\r\n            font-size: 2rem !important;\r\n        }\r\n\r\n        .review-text {\r\n            font-size: 1.1875rem !important;\r\n        }\r\n    }\r\n\r\n    @media(max-width: 1200px) {\r\n        .user-community .container {\r\n            max-width: 90%;\r\n        }\r\n    }\r\n\r\n    @media (max-width: 1032px) {\r\n        .user-community .container {\r\n            width: 100%;\r\n            padding: 3rem 1.25rem;\r\n            max-width: 90%;\r\n        }\r\n\r\n        .user-community h2.section-heading {\r\n            text-align: center;\r\n        }\r\n    }\r\n\r\n    @media (max-width: 980px) {\r\n        .user-community .container {\r\n            width: 100%;\r\n            padding: 3rem 1.25rem;\r\n            max-width: 85%;\r\n        }\r\n\r\n        .user-community h2.section-heading {\r\n            text-align: center;\r\n        }\r\n    }\r\n\r\n    @media (max-width: 700px) {\r\n        .user-community .container {\r\n            max-width: 100%;\r\n            padding: 3rem 1.5rem;\r\n        }\r\n\r\n        .user-community h2.section-heading {\r\n            font-size: 1.375rem !important;\r\n        }\r\n\r\n        .review-rows {\r\n            margin-top: 1rem;\r\n            gap: 1.5rem;\r\n            flex-direction: column;\r\n        }\r\n\r\n        .review-logo {\r\n            height: auto;\r\n            width: 15rem;\r\n        }\r\n    }\r\n<\/style>\n\n    <!-- FAQ SECTION -->\n    <section class=\"cms-faq\" aria-labelledby=\"cms-faq-heading\" role=\"region\">\n        <div class=\"container\">\n            <h2 id=\"cms-faq-heading\" class=\"section-heading\">Frequently Asked Questions<\/h2>\n\n            <div class=\"faq-columns\">\n\n                <!-- Left column -->\n                <div class=\"faq-column\">\n\n                    <details class=\"faq-item\" id=\"cms-acc-4\">\n                        <summary class=\"faq-summary\">\n                            <span class=\"faq-question\" id=\"cms-acc-heading-4\">Can state reviewers, external agencies, or\n                                guardians access client records?<\/span>\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/plus-icon-FAQ-2026.png\"\n                                class=\"faq-icon faq-icon-plus\" alt=\"\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/minus-icon-FAQ-2026.png\"\n                                class=\"faq-icon faq-icon-minus\" alt=\"\" aria-hidden=\"true\">\n                        <\/summary>\n                        <div class=\"faq-content\" id=\"cms-acc-body-4\">\n                            <p>\n                                Yes. Therap uses strict, role\u2011based security controls. Agencies and state entities\n                                can grant view\u2011only or edit access to external case managers, state oversight\n                                bodies, or guardians, allowing smooth review without exposing unauthorized system data.\n                            <\/p>\n                        <\/div>\n                    <\/details>\n\n                    <details class=\"faq-item\" id=\"cms-acc-2\">\n                        <summary class=\"faq-summary\">\n                            <span class=\"faq-question\" id=\"cms-acc-heading-2\">How does Therap support state oversight\n                                and CMS Access Rule compliance?<\/span>\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/plus-icon-FAQ-2026.png\"\n                                class=\"faq-icon faq-icon-plus\" alt=\"\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/minus-icon-FAQ-2026.png\"\n                                class=\"faq-icon faq-icon-minus\" alt=\"\" aria-hidden=\"true\">\n                        <\/summary>\n                        <div class=\"faq-content\" id=\"cms-acc-body-2\">\n                            <p>\n                                Through state\u2011connected accounts, state entities gain real\u2011time visibility\n                                into provider waitlists, eligibility data, and critical incident trends across the\n                                entire network. Built\u2011in reporting tools and audit trails are structured around\n                                current CMS requirements to keep state programs continuously review\u2011ready.\n                            <\/p>\n                        <\/div>\n                    <\/details>\n\n                    <details class=\"faq-item\" id=\"cms-acc-1\">\n                        <summary class=\"faq-summary\">\n                            <span class=\"faq-question\" id=\"cms-acc-heading-1\">How can state agencies configure\n                                assessments and scoring logic?<\/span>\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/plus-icon-FAQ-2026.png\"\n                                class=\"faq-icon faq-icon-plus\" alt=\"\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/minus-icon-FAQ-2026.png\"\n                                class=\"faq-icon faq-icon-minus\" alt=\"\" aria-hidden=\"true\">\n                        <\/summary>\n                        <div class=\"faq-content\" id=\"cms-acc-body-1\">\n                            <p>\n                                Therap allows state administrators to build proprietary or standard assessment templates\n                                with built\u2011in scoring logic. Assessment outcomes map directly into Individual\n                                Support Plans (ISPs) to support rate setting, eligibility determinations, and statewide\n                                care recommendations.\n                            <\/p>\n                        <\/div>\n                    <\/details>\n\n                <\/div>\n\n                <!-- Right column -->\n                <div class=\"faq-column\">\n\n                    <details class=\"faq-item\" id=\"cms-acc-5\">\n                        <summary class=\"faq-summary\">\n                            <span class=\"faq-question\" id=\"cms-acc-heading-5\">Is Therap\u2019s Case Management software\n                                compliant with HIPAA regulations?<\/span>\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/plus-icon-FAQ-2026.png\"\n                                class=\"faq-icon faq-icon-plus\" alt=\"\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/minus-icon-FAQ-2026.png\"\n                                class=\"faq-icon faq-icon-minus\" alt=\"\" aria-hidden=\"true\">\n                        <\/summary>\n                        <div class=\"faq-content\" id=\"cms-acc-body-5\">\n                            <p>\n                                Yes. Therap operates in an encrypted cloud platform that meets HIPAA data protection\n                                standards. Built\u2011in access controls, automatic session timeouts, and\n                                multi\u2011factor authentication safeguard protected health information (PHI) across\n                                all devices.\n                            <\/p>\n                        <\/div>\n                    <\/details>\n\n                    <details class=\"faq-item\" id=\"cms-acc-3\">\n                        <summary class=\"faq-summary\">\n                            <span class=\"faq-question\" id=\"cms-acc-heading-3\">How does Therap support Targeted Case\n                                Management (TCM)?<\/span>\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/plus-icon-FAQ-2026.png\"\n                                class=\"faq-icon faq-icon-plus\" alt=\"\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/minus-icon-FAQ-2026.png\"\n                                class=\"faq-icon faq-icon-minus\" alt=\"\" aria-hidden=\"true\">\n                        <\/summary>\n                        <div class=\"faq-content\" id=\"cms-acc-body-3\">\n                            <p>\n                                Therap provides built\u2011in templates and configurable note types for Targeted Case\n                                Management. Case managers can log billable face\u2011to\u2011face visits, phone calls,\n                                and collateral contacts directly into the system with mandatory fields that align with\n                                state Medicaid requirements.\n                            <\/p>\n                        <\/div>\n                    <\/details>\n\n                    <details class=\"faq-item\" id=\"cms-acc-6\">\n                        <summary class=\"faq-summary\">\n                            <span class=\"faq-question\" id=\"cms-acc-heading-6\">Can case managers use Therap while working\n                                in the field?<\/span>\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/plus-icon-FAQ-2026.png\"\n                                class=\"faq-icon faq-icon-plus\" alt=\"\" aria-hidden=\"true\">\n                            <img decoding=\"async\" src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/minus-icon-FAQ-2026.png\"\n                                class=\"faq-icon faq-icon-minus\" alt=\"\" aria-hidden=\"true\">\n                        <\/summary>\n                        <div class=\"faq-content\" id=\"cms-acc-body-6\">\n                            <p>\n                                Yes. Case managers can log in through web browsers on laptops, tablets, or mobile\n                                devices. Field staff can complete documentation during home visits or community outings,\n                                submitting documentation instantly to the agency\u2019s account.\n                            <\/p>\n                        <\/div>\n                    <\/details>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n<\/main>\n\n<link rel=\"stylesheet\" href=\"https:\/\/therapservices.net\/resources\/css\/sf-form-style.css\"\/>\r\n<div id=\"custom-modal\" class=\"custom-modal\">\r\n\t<div\r\n  class=\"llm-context\"\r\n  aria-hidden=\"true\"\r\n  style=\"\r\n    position: absolute;\r\n    width: 1px;\r\n    height: 1px;\r\n    padding: 0;\r\n    margin: -1px;\r\n    overflow: hidden;\r\n    clip: rect(0, 0, 0, 0);\r\n    white-space: nowrap;\r\n    border: 0;\r\n  \"\r\n>\r\n  A form for agencies and users to request or access the Therap National\r\n  Catalog.\r\n<\/div>\r\n\r\n    <div class=\"custom-modal-dialog\">\r\n        <div class=\"custom-modal-content\">\r\n            <span id=\"close-modal\" class=\"close-modal style-change-1\">\r\n                <svg width=\"12\" height=\"12\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n                    class=\"style-change-2\">\r\n                    <path d=\"M1 1L13 13M1 13L13 1\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\"\r\n                        stroke-linejoin=\"round\"><\/path>\r\n                <\/svg>\r\n            <\/span>\r\n            <div class=\"custom-modal-body\">\r\n\r\n                <!-- <p class=\"model-heading\" style=\"text-align: left !important\">\r\n                    Get started by selecting your state:\r\n                <\/p> -->\r\n                <div class=\"custom-modal-inner\">\r\n                    <!-- SF FORM -->\r\n                    <!-- SF FORM -->\r\n                    <link rel=\"stylesheet\" href=\"https:\/\/therapservices.net\/jslib\/contact-form\/intlTelInput.css\" \/>\r\n                    <link rel=\"stylesheet\" href=\"https:\/\/therapservices.net\/jslib\/contact-form\/choices.min.css\" \/>\r\n                    <div class=\"form-page-body\">\r\n\r\n                        <!-- START: ADDED Notification Modal -->\r\n                        <div id=\"custom-notification\">\r\n                            <p id=\"custom-notification-message\"><\/p>\r\n                        <\/div>\r\n                        <!-- END: ADDED Notification Modal -->\r\n\r\n                        <div class=\"custom-form\">\r\n                            <!-- START: MODIFIED - Changed form back to div -->\r\n                            <div id=\"contactForm\" class=\"contact-form-content\">\r\n                                <!-- END: MODIFIED -->\r\n                                <h2 class=\"title\">Contact our team<\/h2>\r\n\r\n                                <div class=\"form-row grid-2\">\r\n                                    <div class=\"form-field\">\r\n                                        <input type=\"text\" id=\"init_firstName\" name=\"firstName\" required\r\n                                            class=\"form-input\">\r\n                                        <label for=\"init_firstName\" class=\"form-label\">First Name <span\r\n                                                class=\"required-asterisk\">*<\/span><\/label>\r\n                                        <span class=\"error-message\" id=\"error-firstName\"><\/span>\r\n                                    <\/div>\r\n                                    <div class=\"form-field\">\r\n                                        <input type=\"text\" id=\"init_lastName\" name=\"lastName\" required\r\n                                            class=\"form-input\">\r\n                                        <label for=\"init_lastName\" class=\"form-label\">Last Name <span\r\n                                                class=\"required-asterisk\">*<\/span><\/label>\r\n                                        <span class=\"error-message\" id=\"error-lastName\"><\/span>\r\n                                    <\/div>\r\n                                <\/div>\r\n\r\n                                <div class=\"form-row grid-2\">\r\n                                    <div class=\"form-field\">\r\n                                        <input type=\"email\" id=\"init_email\" name=\"email\" required class=\"form-input\">\r\n                                        <label for=\"init_email\" class=\"form-label\">Work Email <span\r\n                                                class=\"required-asterisk\">*<\/span><\/label>\r\n                                        <span class=\"error-message\" id=\"error-email\"><\/span>\r\n                                    <\/div>\r\n\r\n                                    <div class=\"form-field\">\r\n                                        <input id=\"init_phone\" name=\"phone\" type=\"tel\" class=\"form-input\">\r\n                                        <label for=\"init_phone\" class=\"form-label\">Phone Number<\/label>\r\n                                        <span class=\"error-message\" id=\"error-phone\"><\/span>\r\n                                    <\/div>\r\n                                <\/div>\r\n\r\n                                <div class=\"form-row grid-2\">\r\n                                    <div class=\"form-field\">\r\n                                        <input type=\"text\" id=\"init_company\" name=\"company\" required class=\"form-input\">\r\n                                        <label for=\"init_company\" class=\"form-label\">Company Name <span\r\n                                                class=\"required-asterisk\">*<\/span><\/label>\r\n                                        <span class=\"error-message\" id=\"error-company\"><\/span>\r\n                                    <\/div>\r\n                                    <div class=\"form-field\">\r\n                                        <input type=\"text\" id=\"init_jobTitle\" name=\"jobTitle\" required\r\n                                            class=\"form-input\">\r\n                                        <label for=\"init_jobTitle\" class=\"form-label\">Job Title <span\r\n                                                class=\"required-asterisk\">*<\/span><\/label>\r\n                                        <span class=\"error-message\" id=\"error-jobTitle\"><\/span>\r\n                                    <\/div>\r\n                                <\/div>\r\n\r\n                                <div class=\"form-row grid-2\">\r\n                                    <div class=\"form-field\">\r\n                                        <select id=\"init_therapUser\" name=\"init_therapUser\" required class=\"form-select\"\r\n                                            autocomplete=\"off\">\r\n                                            <option value=\"\" style=\"display: none;\"><\/option>\r\n                                            <option>Current Therap User<\/option>\r\n                                            <option>Potential Therap User<\/option>\r\n                                        <\/select>\r\n                                        <label for=\"init_therapUser\" class=\"form-label\">Are you a Current Therap User?\r\n                                            <span class=\"required-asterisk\">*<\/span><\/label>\r\n                                        <span class=\"error-message\" id=\"error-therapUser\"><\/span>\r\n                                    <\/div>\r\n                                    <div class=\"form-field\">\r\n                                        <select id=\"init_state\" name=\"init_state\" required class=\"form-select\"\r\n                                            autocomplete=\"off\">\r\n                                            <option value=\"\" style=\"display: none;\"><\/option>\r\n                                            <option value=\"AL\">Alabama<\/option>\r\n                                            <option value=\"AK\">Alaska<\/option>\r\n                                            <option value=\"AZ\">Arizona<\/option>\r\n                                            <option value=\"AR\">Arkansas<\/option>\r\n                                            <option value=\"CA\">California<\/option>\r\n                                            <option value=\"CO\">Colorado<\/option>\r\n                                            <option value=\"CT\">Connecticut<\/option>\r\n                                            <option value=\"DE\">Delaware<\/option>\r\n                                            <option value=\"DC\">District Of Columbia<\/option>\r\n                                            <option value=\"FL\">Florida<\/option>\r\n                                            <option value=\"GA\">Georgia<\/option>\r\n                                            <option value=\"HI\">Hawaii<\/option>\r\n                                            <option value=\"ID\">Idaho<\/option>\r\n                                            <option value=\"IL\">Illinois<\/option>\r\n                                            <option value=\"IN\">Indiana<\/option>\r\n                                            <option value=\"IA\">Iowa<\/option>\r\n                                            <option value=\"KS\">Kansas<\/option>\r\n                                            <option value=\"KY\">Kentucky<\/option>\r\n                                            <option value=\"LA\">Louisiana<\/option>\r\n                                            <option value=\"ME\">Maine<\/option>\r\n                                            <option value=\"MD\">Maryland<\/option>\r\n                                            <option value=\"MA\">Massachusetts<\/option>\r\n                                            <option value=\"MI\">Michigan<\/option>\r\n                                            <option value=\"MN\">Minnesota<\/option>\r\n                                            <option value=\"MS\">Mississippi<\/option>\r\n                                            <option value=\"MO\">Missouri<\/option>\r\n                                            <option value=\"MT\">Montana<\/option>\r\n                                            <option value=\"NE\">Nebraska<\/option>\r\n                                            <option value=\"NV\">Nevada<\/option>\r\n                                            <option value=\"NH\">New Hampshire<\/option>\r\n                                            <option value=\"NJ\">New Jersey<\/option>\r\n                                            <option value=\"NM\">New Mexico<\/option>\r\n                                            <option value=\"NY\">New York<\/option>\r\n                                            <option value=\"NC\">North Carolina<\/option>\r\n                                            <option value=\"ND\">North Dakota<\/option>\r\n                                            <option value=\"OH\">Ohio<\/option>\r\n                                            <option value=\"OK\">Oklahoma<\/option>\r\n                                            <option value=\"OR\">Oregon<\/option>\r\n                                            <option value=\"PA\">Pennsylvania<\/option>\r\n                                            <option value=\"RI\">Rhode Island<\/option>\r\n                                            <option value=\"SC\">South Carolina<\/option>\r\n                                            <option value=\"SD\">South Dakota<\/option>\r\n                                            <option value=\"TN\">Tennessee<\/option>\r\n                                            <option value=\"TX\">Texas<\/option>\r\n                                            <option value=\"UT\">Utah<\/option>\r\n                                            <option value=\"VT\">Vermont<\/option>\r\n                                            <option value=\"VA\">Virginia<\/option>\r\n                                            <option value=\"WA\">Washington<\/option>\r\n                                            <option value=\"WV\">West Virginia<\/option>\r\n                                            <option value=\"WI\">Wisconsin<\/option>\r\n                                            <option value=\"WY\">Wyoming<\/option>\r\n                                            <option value=\"Guam\">Guam<\/option>\r\n                                            <option value=\"PR\">Puerto Rico<\/option>\r\n                                            <option value=\"other\">Other (non-US)<\/option>\r\n                                        <\/select>\r\n                                        <label for=\"init_state\" class=\"form-label\">State\/Territory <span\r\n                                                class=\"required-asterisk\">*<\/span><\/label>\r\n                                        <span class=\"error-message\" id=\"error-state\"><\/span>\r\n                                    <\/div>\r\n                                <\/div>\r\n\r\n                                <div class=\"form-row how-can-we-assist-you-row\" id=\"how-can-we-assist-you-row\"\r\n                                    style=\"display: none;\">\r\n                                    <select id=\"init_assistance\" name=\"init_assistance\" required class=\"form-select\"\r\n                                        autocomplete=\"off\">\r\n                                        <option value=\"\" style=\"display: none;\"><\/option>\r\n                                        <option value=\"Having issues logging into my Therap account\">Having issues\r\n                                            logging into my Therap\r\n                                            account<\/option>\r\n                                        <option value=\"Other\">Other<\/option>\r\n                                    <\/select>\r\n                                    <label for=\"init_assistance\" class=\"form-label\">How can we assist you? <span\r\n                                            class=\"required-asterisk\">*<\/span><\/label>\r\n                                    <span class=\"error-message\" id=\"error-assistance\"><\/span>\r\n                                <\/div>\r\n\r\n                                <div class=\"form-row how-many-individuals-row\" id=\"how-many-individuals-row\">\r\n                                    <select id=\"init_individuals\" name=\"init_individuals\" required class=\"form-select\"\r\n                                        autocomplete=\"off\">\r\n                                        <option value=\"\" style=\"display: none;\"><\/option>\r\n                                        <option>1-10<\/option>\r\n                                        <option>11-50<\/option>\r\n                                        <option>51-200<\/option>\r\n                                        <option>201-1000<\/option>\r\n                                        <option>1001+<\/option>\r\n                                    <\/select>\r\n                                    <label for=\"init_individuals\" class=\"form-label\">How many Individuals does your\r\n                                        agency support? <span class=\"required-asterisk\">*<\/span><\/label>\r\n                                    <span class=\"error-message\" id=\"error-individuals\"><\/span>\r\n                                <\/div>\r\n\r\n                                <!-- county dropdown -->\r\n                                <!-- START: MODIFIED - Removed 'required' from select, will be added by JS -->\r\n                                <div class=\"form-row\" id=\"county_row\">\r\n                                    <div class=\"form-field\">\r\n                                        <select id=\"init_county\" name=\"init_county\" class=\"form-select\"\r\n                                            autocomplete=\"off\">\r\n                                            <!-- END: MODIFIED -->\r\n                                            <option value=\"\" style=\"display: none;\"><\/option>\r\n                                            <option value=\"Alameda\">Alameda<\/option>\r\n                                            <option value=\"Alpine\">Alpine<\/option>\r\n                                            <option value=\"Amador\">Amador<\/option>\r\n                                            <option value=\"Butte\">Butte<\/option>\r\n                                            <option value=\"Calaveras\">Calaveras<\/option>\r\n                                            <option value=\"Colusa\">Colusa<\/option>\r\n                                            <option value=\"Contra Costa\">Contra Costa<\/option>\r\n                                            <option value=\"Del Norte\">Del Norte<\/option>\r\n                                            <option value=\"El Dorado\">El Dorado<\/option>\r\n                                            <option value=\"Fresno\">Fresno<\/option>\r\n                                            <option value=\"Glenn\">Glenn<\/option>\r\n                                            <option value=\"Humboldt\">Humboldt<\/option>\r\n                                            <option value=\"Imperial\">Imperial<\/option>\r\n                                            <option value=\"Inyo\">Inyo<\/option>\r\n                                            <option value=\"Kern\">Kern<\/option>\r\n                                            <option value=\"Kings\">Kings<\/option>\r\n                                            <option value=\"Lake\">Lake<\/option>\r\n                                            <option value=\"Lassen\">Lassen<\/option>\r\n                                            <option value=\"Los Angeles\">Los Angeles<\/option>\r\n                                            <option value=\"Madera\">Madera<\/option>\r\n                                            <option value=\"Marin\">Marin<\/option>\r\n                                            <option value=\"Mariposa\">Mariposa<\/option>\r\n                                            <option value=\"Mendocino\">Mendocino<\/option>\r\n                                            <option value=\"Merced\">Merced<\/option>\r\n                                            <option value=\"Modoc\">Modoc<\/option>\r\n                                            <option value=\"Mono\">Mono<\/option>\r\n                                            <option value=\"Monterey\">Monterey<\/option>\r\n                                            <option value=\"Napa\">Napa<\/option>\r\n                                            <option value=\"Nevada\">Nevada<\/option>\r\n                                            <option value=\"Orange\">Orange<\/option>\r\n                                            <option value=\"Placer\">Placer<\/option>\r\n                                            <option value=\"Plumas\">Plumas<\/option>\r\n                                            <option value=\"Riverside\">Riverside<\/option>\r\n                                            <option value=\"Sacramento\">Sacramento<\/option>\r\n                                            <option value=\"San Benito\">San Benito<\/option>\r\n                                            <option value=\"San Bernardino\">San Bernardino<\/option>\r\n                                            <option value=\"San Diego\">San Diego<\/option>\r\n                                            <option value=\"San Francisco\">San Francisco<\/option>\r\n                                            <option value=\"San Joaquin\">San Joaquin<\/option>\r\n                                            <option value=\"San Luis Obispo\">San Luis Obispo<\/option>\r\n                                            <option value=\"San Mateo\">San Mateo<\/option>\r\n                                            <option value=\"Santa Barbara\">Santa Barbara<\/option>\r\n                                            <option value=\"Santa Clara\">Santa Clara<\/option>\r\n                                            <option value=\"Santa Cruz\">Santa Cruz<\/option>\r\n                                            <option value=\"Shasta\">Shasta<\/option>\r\n                                            <option value=\"Sierra\">Sierra<\/option>\r\n                                            <option value=\"Siskiyou\">Siskiyou<\/option>\r\n                                            <option value=\"Solano\">Solano<\/option>\r\n                                            <option value=\"Sonoma\">Sonoma<\/option>\r\n                                            <option value=\"Stanislaus\">Stanislaus<\/option>\r\n                                            <option value=\"Sutter\">Sutter<\/option>\r\n                                            <option value=\"Tehama\">Tehama<\/option>\r\n                                            <option value=\"Trinity\">Trinity<\/option>\r\n                                            <option value=\"Tulare\">Tulare<\/option>\r\n                                            <option value=\"Tuolumne\">Tuolumne<\/option>\r\n                                            <option value=\"Ventura\">Ventura<\/option>\r\n                                            <option value=\"Yolo\">Yolo<\/option>\r\n                                            <option value=\"Yuba\">Yuba<\/option>\r\n                                        <\/select>\r\n                                        <label for=\"init_county\" class=\"form-label\">County <span\r\n                                                class=\"required-asterisk\">*<\/span><\/label>\r\n                                        <span class=\"error-message\" id=\"error-county\"><\/span>\r\n                                    <\/div>\r\n                                <\/div>\r\n\r\n                                <!-- START: ADDED ZIP ROW -->\r\n                                <div class=\"form-row\" id=\"zip_row\" style=\"display: none;\">\r\n                                    <div class=\"form-field\">\r\n                                        <input type=\"text\" id=\"init_zip\" name=\"init_zip\" class=\"form-input\">\r\n                                        <label for=\"init_zip\" class=\"form-label\">Zip Code <span\r\n                                                class=\"required-asterisk\">*<\/span><\/label>\r\n                                        <span class=\"error-message\" id=\"error-zip\"><\/span>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                <!-- END: ADDED ZIP ROW -->\r\n                                <div class=\"form-row trouble-login-info\" id=\"trouble-login-info\" style=\"display: none;\">\r\n                                    <p>If you are having issues logging in to your Therap account,<br>please view the <a\r\n                                            href=\"https:\/\/help.therapservices.net\/s\/article\/2035\"\r\n                                            target=\"_blank\">Login&nbsp;Troubleshooting&nbsp;Guide<\/a>.<\/p>\r\n                                <\/div>\r\n\r\n                                <div class=\"form-row message-row\" id=\"message-row\">\r\n                                    <!-- START: MODIFIED - Added asterisk span, removed 'required' from textarea -->\r\n                                    <textarea id=\"init_message\" name=\"init_message\" rows=\"3\"\r\n                                        class=\"form-textarea\"><\/textarea>\r\n                                    <label for=\"init_message\" class=\"form-label\">Please let us know how we can assist\r\n                                        you.<span id=\"message-required-asterisk\" class=\"required-asterisk\"\r\n                                            style=\"display: none;\">*<\/span><\/label>\r\n                                    <span class=\"error-message\" id=\"error-message\"><\/span>\r\n                                    <!-- END: MODIFIED -->\r\n                                <\/div>\r\n\r\n                                <div class=\"form-row privacy-row\" id=\"privacy-row\">\r\n                                    <input type=\"checkbox\" id=\"privacy\" required class=\"form-checkbox\" value=\"checked\">\r\n                                    <label for=\"privacy\" class=\"privacy-label\">\r\n                                        <span class=\"required-asterisk\">*<\/span> I have read and acknowledged Therap's\r\n                                        <a href=\"https:\/\/www.therapservices.net\/privacy-policy\/\" class=\"privacy-link\"\r\n                                            target=\"_blank\">Privacy Policy<\/a>.\r\n                                    <\/label>\r\n                                    <span class=\"error-message\" id=\"error-privacy\"><\/span>\r\n                                <\/div>\r\n\r\n                                <div class=\"hidden_form\">\r\n                                    <form id=\"first-form-web-to-case\"\r\n                                        action=\"https:\/\/webto.salesforce.com\/servlet\/servlet.WebToCase?encoding=UTF-8\"\r\n                                        method=\"POST\" onsubmit=\"return validateForm2()\">\r\n\r\n                                        <input type=hidden name='captcha_settings' id=\"captcha_web_to_case\"\r\n                                            value='{\"keyname\":\"TherapReCaptchaNM\",\"fallback\":\"true\",\"orgId\":\"00Di0000000GyrQ\",\"ts\":\"\"}'>\r\n\r\n                                        <input type=hidden name=\"orgid\" value=\"00Di0000000GyrQ\">\r\n                                        <input type=hidden name=\"retURL\"\r\n                                            value=\"https:\/\/www.therapservices.net\/thankyou\/landing-page-thank-you.php\">\r\n\r\n                                        <input id=\"00N0H00000JoJtu\" maxlength=\"255\" name=\"00N0H00000JoJtu\" size=\"20\"\r\n                                            type=\"hidden\" value=\"Contact Us - Request Form\" \/>\r\n                                        <input id=\"subject\" maxlength=\"80\" name=\"subject\" size=\"20\" type=\"hidden\"\r\n                                            value=\"Contact Us - Request Form\" \/>\r\n\r\n                                        <input id=\"00N0H00000JoJtw\" maxlength=\"255\" name=\"00N0H00000JoJtw\" size=\"20\"\r\n                                            value=\"ND\" type=\"hidden\" \/>\r\n\r\n                                        <label for=\"wc-name\" style=\"display: none;\">Name<span\r\n                                                class=\"required-star\">*<\/span><\/label>\r\n                                        <input id=\"wc-name\" maxlength=\"80\" name=\"name\" size=\"20\" type=\"hidden\" \/>\r\n\r\n                                        <input type=\"hidden\" name=\"description\" value='Job Title' \/>\r\n                                        <label for=\"wc-title\" style=\"display: none;\">Job Title<span\r\n                                                class=\"required-star\">*<\/span><\/label>\r\n                                        <input id=\"wc-title\" maxlength=\"100\" name=\"description\" size=\"20\"\r\n                                            type=\"hidden\" \/>\r\n\r\n                                        <label for=\"wc-company\" style=\"display: none;\">Company<span\r\n                                                class=\"required-star\">*<\/span><\/label>\r\n                                        <input id=\"wc-company\" maxlength=\"80\" name=\"company\" size=\"20\" type=\"hidden\" \/>\r\n\r\n                                        <label for=\"wc-email\" style=\"display: none;\">Email<span\r\n                                                class=\"required-star\">*<\/span><\/label>\r\n                                        <input id=\"wc-email\" maxlength=\"255\" name=\"email\" size=\"20\" type=\"hidden\" \/>\r\n\r\n                                        <label for=\"phone\" style=\"display: none;\">Phone<\/label>\r\n                                        <input id=\"phone\" maxlength=\"255\" name=\"phone\" size=\"20\" type=\"hidden\"\r\n                                            placeholder=\"For example: xxxxxxxxxx or xxx-xxx-xxxx\" \/>\r\n\r\n                                        <input type=\"hidden\" name=\"description\" value=\"You are a:\" \/>\r\n                                        <!-- START: ADDED for showOptNew1 logic -->\r\n                                        <span id=\"rn1_set\" style=\"display:none;\"><\/span>\r\n                                        <!-- END: ADDED -->\r\n                                        <div id=\"how-can-assist-you\" style=\"display: none;\">\r\n\r\n                                        <\/div>\r\n                                        <input type=\"hidden\" name=\"description\"\r\n                                            value='Let us know how we can assist you. Please do NOT include any PHI data on this form.:' \/>\r\n                                        <label for=\"indicate\" style=\"display: none;\">Let us know how we can assist you.\r\n                                            Please do NOT\r\n                                            include any PHI data on this form..<span\r\n                                                class=\"required-star\">*<\/span><\/label>\r\n                                        <input id=\"indicate\" maxlength=\"100\" name=\"description\" size=\"20\"\r\n                                            type=\"hidden\" \/>\r\n                                        <!-- START: Removed 'required' -->\r\n\r\n                                        <!-- <input type=\"hidden\" name=\"hidden\" value=\"Description:\" style=\"display: none;\" \/> -->\r\n                                        <!-- <label for=\"comments\" style=\"display: none;\">Description<\/label> -->\r\n                                        <input id=\"comments\" name=\"description\" style=\"width:100%\" rows=\"10\" cols=\"50\"\r\n                                            type=\"hidden\"><\/input>\r\n\r\n                                        <input type=\"hidden\" name=\"description\"\r\n                                            value=\" I have read and acknowledged Therap's Privacy Policy.\" \/>\r\n                                        <label for=\"wc-privacy\" style=\"display: none;\">I have read and acknowledged\r\n                                            Therap's Privacy\r\n                                            Policy.<span class=\"required-star\">*<\/span><\/label>\r\n                                        <input id=\"wc-privacy\" name=\"description\" size=\"20\" type=\"hidden\" \/>\r\n\r\n                                        <input type=\"hidden\" id=\"external\" name=\"external\" value=\"1\" \/>\r\n\r\n                                        <!-- START: ADDED hidden input for reCAPTCHA token -->\r\n                                        <input type=\"hidden\" id=\"case-recaptcha-response\" name=\"g-recaptcha-response\"\r\n                                            value=\"\">\r\n                                        <!-- END: ADDED hidden input -->\r\n\r\n                                        <label for=\"g-recaptcha-response\" title=\"\" style=\"display:none\">label<\/label>\r\n                                        <!-- REMOVED: Old reCAPTCHA div\r\n                    <div id=\"g-recaptcha-1\" class=\"g-recaptcha\" data-sitekey=\"6LcS0L8bAAAAAAYp12xb0iAv0o2OHrMqx-vhd-Rj\"><\/div>\r\n                    -->\r\n\r\n                                        <input id=\"submit-case\" type=\"submit\" class=\"submit-btn submit-button\"\r\n                                            value=\"Submit\" name=\"submitButtonCase\">\r\n\r\n                                    <\/form>\r\n                                    <form id=\"second-form-web-to-lead\"\r\n                                        action=\"https:\/\/webto.salesforce.com\/servlet\/servlet.WebToLead?encoding=UTF-8&orgId=00Di0000000GyrQ\"\r\n                                        method=\"POST\" onsubmit=\"return validateForm()\">\r\n\r\n                                        <input type=hidden name='captcha_settings' id=\"captcha_web_to_load\"\r\n                                            value='{\"keyname\":\"TherapReCaptchaNM\",\"fallback\":\"true\",\"orgId\":\"00Di0000000GyrQ\",\"ts\":\"\"}'>\r\n\r\n                                        <input type=hidden name=\"oid\" value=\"00Di0000000GyrQ\">\r\n                                        <input type=hidden name=\"retURL\"\r\n                                            value=\"https:\/\/www.therapservices.net\/thankyou\/landing-page-thank-you.php\">\r\n                                        <input type=\"hidden\" name=\"lead_source\" value=\"Web\" \/>\r\n                                        <!-- Referer -->\r\n                                        <label for=\"00N0H00000K4t5R\" style=\"display:none\">Referrer:<\/label>\r\n                                        <input id=\"00N0H00000K4t5R\" maxlength=\"255\" name=\"00N0H00000K4t5R\" size=\"20\"\r\n                                            type=\"hidden\" value=\"\" \/>\r\n\r\n                                        <label for=\"first_name\" style=\"display:none\">First Name<span\r\n                                                class=\"required-star\">*<\/span><\/label>\r\n                                        <input id=\"first_name\" maxlength=\"40\" name=\"first_name\" size=\"20\"\r\n                                            type=\"hidden\" \/>\r\n                                        <!-- START: Removed 'required' -->\r\n\r\n                                        <label for=\"last_name\" style=\"display:none\">Last Name<span\r\n                                                class=\"required-star\">*<\/span><\/label>\r\n                                        <input id=\"last_name\" maxlength=\"80\" name=\"last_name\" size=\"20\" type=\"hidden\" \/>\r\n                                        <!-- START: Removed 'required' -->\r\n\r\n                                        <label for=\"title\" style=\"display:none\">Job Title<span\r\n                                                class=\"required-star\">*<\/span><\/label>\r\n                                        <input id=\"title\" maxlength=\"100\" name=\"title\" size=\"20\" type=\"hidden\" \/>\r\n                                        <!-- START: Removed 'required' -->\r\n\r\n                                        <label for=\"company\" style=\"display:none\">Company<span\r\n                                                class=\"required-star\">*<\/span><\/label>\r\n                                        <input id=\"company\" maxlength=\"80\" name=\"company\" size=\"20\" type=\"hidden\" \/>\r\n                                        <!-- START: Removed 'required' -->\r\n\r\n                                        <label for=\"email\" style=\"display:none\">Email<span\r\n                                                class=\"required-star\">*<\/span><\/label>\r\n                                        <input id=\"email\" maxlength=\"80\" name=\"email\" size=\"20\" type=\"hidden\" \/>\r\n                                        <!-- START: Removed 'required' -->\r\n\r\n                                        <label for=\"phone2\" style=\"display:none\">Phone<\/label>\r\n                                        <input id=\"phone2\" maxlength=\"80\" name=\"phone\" size=\"20\" type=\"hidden\"\r\n                                            placeholder=\"For example: xxxxxxxxxx or xxx-xxx-xxxx\" \/>\r\n                                        <input id=\"00NVs00000JawpJ\" name=\"00NVs00000JawpJ\" size=\"20\" type=\"hidden\"\r\n                                            value=\"\" \/>\r\n                                        <fieldset style=\"padding:0px;margin-top:0px;margin-bottom:0px;border:none\">\r\n                                            <span class=\"radio-label\" style=\"display: none;\">\r\n                                                You are a:\r\n                                                <span class=\"required-star\">*<\/span>\r\n                                            <\/span>\r\n                                            <label style=\"margin-top:0;margin-bottom: 5px; display: none;\"\r\n                                                for=\"wl_radio_n_1\">\r\n                                                <input class=\"radio-btn\" id=\"wl_radio_n_1\" name=\"00N0H00000K4t5W\"\r\n                                                    type=\"radio\" value=\"Therap User\" \/>\r\n                                                <!-- START: Removed 'required' -->\r\n                                                <span class=\"radio_text\">Existing Therap User<\/span>\r\n                                            <\/label>\r\n                                            <label style=\"margin-top:0;margin-bottom: 18px; display: none;\"\r\n                                                for=\"wl_radio_n_2\">\r\n                                                <input class=\"radio-btn\" id=\"wl_radio_n_2\" name=\"00N0H00000K4t5W\"\r\n                                                    type=\"radio\" value=\"Potential Therap User\" \/>\r\n                                                <span class=\"radio_text\">Potential Therap Customer<\/span>\r\n                                            <\/label>\r\n                                        <\/fieldset>\r\n\r\n                                        <input id=\"state\" maxlength=\"80\" name=\"state\" size=\"20\" type=\"hidden\"\r\n                                            value=\"\" \/>\r\n\r\n                                        <div id=\"zip_box\" style=\"display:none\">\r\n                                            <label for=\"zip\" style=\"display:none\">Zip<span\r\n                                                    class=\"required-star\">*<\/span><\/label>\r\n                                            <input id=\"zip\" maxlength=\"40\" name=\"zip\" size=\"20\" type=\"hidden\" \/>\r\n                                        <\/div>\r\n\r\n                                        <div id=\"county_box\" style=\"display:none\">\r\n                                            <label for=\"00N6S00000KKVwo\" style=\"display:none\">County<span\r\n                                                    class=\"required-star\">*<\/span><\/label>\r\n                                            <select id=\"00N6S00000KKVwo\" name=\"00N6S00000KKVwo\" style=\"width:100%\"\r\n                                                title=\"County\">\r\n                                                <option value=\"\">--None--<\/option>\r\n                                                <option value=\"Alameda\">Alameda<\/option>\r\n                                                <option value=\"Alpine\">Alpine<\/option>\r\n                                                <option value=\"Amador\">Amador<\/option>\r\n                                                <option value=\"Butte\">Butte<\/option>\r\n                                                <option value=\"Calaveras\">Calaveras<\/option>\r\n                                                <option value=\"Colusa\">Colusa<\/option>\r\n                                                <option value=\"Contra Costa\">Contra Costa<\/option>\r\n                                                <option value=\"Del Norte\">Del Norte<\/option>\r\n                                                <option value=\"El Dorado\">El Dorado<\/option>\r\n                                                <option value=\"Fresno\">Fresno<\/option>\r\n                                                <option value=\"Glenn\">Glenn<\/option>\r\n                                                <option value=\"Humboldt\">Humboldt<\/option>\r\n                                                <option value=\"Imperial\">Imperial<\/option>\r\n                                                <option value=\"Inyo\">Inyo<\/option>\r\n                                                <option value=\"Kern\">Kern<\/option>\r\n                                                <option value=\"Kings\">Kings<\/option>\r\n                                                <option value=\"Lake\">Lake<\/option>\r\n                                                <option value=\"Lassen\">Lassen<\/option>\r\n                                                <option value=\"Los Angeles\">Los Angeles<\/option>\r\n                                                <option value=\"Madera\">Madera<\/option>\r\n                                                <option value=\"Marin\">Marin<\/option>\r\n                                                <option value=\"Mariposa\">Mariposa<\/option>\r\n                                                <option value=\"Mendocino\">Mendocino<\/option>\r\n                                                <option value=\"Merced\">Merced<\/option>\r\n                                                <option value=\"Modoc\">Modoc<\/option>\r\n                                                <option value=\"Mono\">Mono<\/option>\r\n                                                <option value=\"Monterey\">Monterey<\/option>\r\n                                                <option value=\"Napa\">Napa<\/option>\r\n                                                <option value=\"Nevada\">Nevada<\/option>\r\n                                                <option value=\"Orange\">Orange<\/option>\r\n                                                <option value=\"Placer\">Placer<\/option>\r\n                                                <option value=\"Plumas\">Plumas<\/option>\r\n                                                <option value=\"Riverside\">Riverside<\/option>\r\n                                                <option value=\"Sacramento\">Sacramento<\/option>\r\n                                                <option value=\"San Benito\">San Benito<\/option>\r\n                                                <option value=\"San Bernardino\">San Bernardino<\/option>\r\n                                                <option value=\"San Diego\">San Diego<\/option>\r\n                                                <option value=\"San Francisco\">San Francisco<\/option>\r\n                                                <option value=\"San Joaquin\">San Joaquin<\/option>\r\n                                                <option value=\"San Luis Obispo\">San Luis Obispo<\/option>\r\n                                                <option value=\"San Mateo\">San Mateo<\/option>\r\n                                                <option value=\"Santa Barbara\">Santa Barbara<\/option>\r\n                                                <option value=\"Santa Clara\">Santa Clara<\/option>\r\n                                                <option value=\"Santa Cruz\">Santa Cruz<\/option>\r\n                                                <option value=\"Shasta\">Shasta<\/option>\r\n                                                <option value=\"Sierra\">Sierra<\/option>\r\n                                                <option value=\"Siskiyou\">Siskiyou<\/option>\r\n                                                <option value=\"Solano\">Solano<\/option>\r\n                                                <option value=\"Sonoma\">Sonoma<\/option>\r\n                                                <option value=\"Stanislaus\">Stanislaus<\/option>\r\n                                                <option value=\"Sutter\">Sutter<\/option>\r\n                                                <option value=\"Tehama\">Tehama<\/option>\r\n                                                <option value=\"Trinity\">Trinity<\/option>\r\n                                                <option value=\"Tulare\">Tulare<\/option>\r\n                                                <option value=\"Tuolumne\">Tuolumne<\/option>\r\n                                                <option value=\"Ventura\">Ventura<\/option>\r\n                                                <option value=\"Yolo\">Yolo<\/option>\r\n                                                <option value=\"Yuba\">Yuba<\/option>\r\n                                            <\/select>\r\n                                        <\/div>\r\n                                        <input type=\"hidden\" name=\"description\"\r\n                                            value='Please let us know what you are looking to learn more about.:' \/>\r\n                                        <input id=\"lead_description\" name=\"description\" type=\"hidden\" \/>\r\n\r\n                           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