Only a Week Remaining for the Regional Conference in Geneva, New York

Regional Conference in Geneva, New York is just a week away! The conference is scheduled for August 20, 2019. The conference is going to be a one-day event of sessions by New York Therap experts and a chance to network with your counterparts from across the state.

The event will be a good place to learn about recent developments in the Therap system, as well as individual support documentation and reporting, electronic health records (EHR) and training management from the technology leader in the developmental disabilities field. The training intensive event will include beginner, intermediate, and advanced level sessions conducted by Therap experts on various Therap modules.

*This event is only for Therap customers or prospective customers and other approved or invited guests.

Know the hosts:

Nadine Sturgess is the Director of Billing and Special Projects at Therap. She works with the Billing and Support teams to utilize new billing opportunities. Prior to joining Therap, Nadine was responsible for overseeing all billing and collection transactions in her previous agency.

Karen Niedermeier is a Business Development Consultant at Therap. Prior to joining Therap, Karen worked in the Intellectual and Developmental Disability (I/DD) field for many years in an agency in New York State. Karen is well versed in Federal Waiver Regulations and has extensive experience interpreting and training on regulations through OPWDD, CHOICES, IRMA and the Justice Center.

Marie Roland is a Billing Specialist at Therap. She has over 9 years of experience in the field of Intellectual and Developmental Disability (I/DD). She spent 4 years working in administration for a Day Habilitation Center and the previous 5 years working as a Therap Administrator, where her primary focus was to roll out the multiple phases of billing and attendance as well as maintained the quality and compliance aspects throughout the areas of Therap.

Letisha Ulmer is the Assistant Director of Quality Assurance at Therap. She has worked in the Human Services field since 2008 in New York State, where she worked on professional roles including Therap administrator, residents’ benefits clerk, and day habilitation secretary. She was responsible for the implementation of the Therap system across agency programs, maintaining written agency-specific training manuals and ensuring all new employees were trained in the use of the Therap system.

Gretchen Falk-Lanfear is a Senior Training and Implementation Specialist at Therap. She previously worked for FAVARH (The ARC of the Farmington Valley) in CT as a Residential Manager for 15 years and served as a PMT Instructor, the Water Safety Director and Alzheimer’s and Dementia training specialist. She has been working with the Therap system at her prior agency since 2012 and has helped train staff on the system. 

Click here to register.

Click here to know more on what Therap has in store for New York state users.


By |2019-08-08T10:38:43+00:00August 13th, 2019|Categories: conference|Tags: , , , |Comments Off on Only a Week Remaining for the Regional Conference in Geneva, New York

User Group Meeting for New York Users

Join our onsite and online user group meeting in New York, scheduled on February 28, 2019, at 10:00 AM (EST).

Therap users in New York will meet to troubleshoot, network, discuss state and regional issues, and clarify and learn about the latest Therap releases. It is an open forum to check in with Therap and learn from and share with other Therap users in your area. Therap team members are on hand to answer any technical questions and transmit the group’s consensus needs and requirements to the Therap development team for review.

Meet the presenters

Marie Roland is a Billing Specialist in Therap Services. She has over 9 years of experience in the field of Developmental/ Intellectual Disabilities. She spent 4 years working in administration for a Day Habilitation Center and the previous 5 years working as a Therap Administrator.

Gretchen Falk-Lanfear is currently a Senior Training & Implementation Specialist who joined Therap Services back in 2016. She previously worked for FAVARH (The ARC of the Farmington Valley) in CT as a Residential Manager for 15 years and served as a PMT Instructor, the Water Safety Director and Alzheimer’s and Dementia training specialist.

Karen Niedermeier who is a Business Development Consultant joined Therap Team in 2015 as the Northeast Business Development Associate. Prior to joining Therap, Karen worked in the ID/DD field for many years in an agency in New York State in Compliance and Records.

Letisha Ulmer is an Assistant Director of Quality Assurance here at Therap Services and joined the Therap Training and Implementation team in 2014. She has worked in the Human Services field since 2008 in the state of New York where she filled professional roles including a Therap administrator, a residents’ benefits clerk, and a day habilitation secretary.

Join this user group meeting to know more from the Therap experts!

Click here to register for the user group meeting onsite and click here to register for the user group meeting online.

By |2019-02-17T06:37:43+00:00February 17th, 2019|Categories: Usergroup|Tags: , , , , , , |Comments Off on User Group Meeting for New York Users

New York User Group Webinar on Staff Action Plan

Therap users in the state of New York are welcome to join our usergroup webinar on October 10, 2018 at 2:00 PM (ET) for New York specific discussions on implementing Therap in the state.

This webinar will an opportunity for for providers to discuss the changes in New York for the new Staff Action Plan ADM. Attendees will also learn how Intellectual and Developmental Disabilities providers in New York are currently using Therap’s Staff Action Plan module and how they can incorporate the new changes. The main purpose of this module is to track individual progress and measure outcomes.

This session will include:

  • Introduction on Assessment of Scores
  • Determining tasks for the Individual
  • Discussion on Shared Contacts
  • Insurance details

Therap’s EHR to meet criteria for transitioning to conflict free care coordination set forth by the Office for People with Developmental Disabilities (OPWDD), as the move from Medicaid service coordination to conflict-free care coordination organizations(CCOs) takes place. Therap already provides it’s documentation software to over 90 agencies in New York. Therap stands ready to assist agencies in safely sharing of data with any CCO once this new environment is defined. Therap is currently meeting with many of the potential CCO organizations across the state in consideration of the data.

Also to learn more visit our New York state page.

Click here to register for the webinar.

By |2018-10-03T06:30:37+00:00October 2nd, 2018|Categories: Uncategorized|Tags: , , , , , |Comments Off on New York User Group Webinar on Staff Action Plan

Therap 2017.0.0:: Habilitation Plan Updates

With the addition of an End Date field to Habilitation Plans for the 2017.0.0 release expected on March 12th, several features will be made available for this module, including but not limited to:

  • Two approved Hab Plans of the same type can now exist under the same Provider Program.
  • Users can now bill from discontinued Hab Plans.
  • Hab Checklists can now be generated from both approved and discontinued Hab Plans depending on the dates.
  • Different rows for each Hab Plan will now appear in the Billing Checklist, depending on the dates.

For more information on the new features and changes, click here.

For more information on Habilitation Plans for New York, click here.

By |2017-03-08T03:22:42+00:00March 8th, 2017|Categories: 2017.0.0|Tags: , , , , |Comments Off on Therap 2017.0.0:: Habilitation Plan Updates

New York User Group Meeting, November 16, 2016

Join us at our upcoming User Group Webinar for users in the state of New York. The meeting will be hosted at Heritage Christian Services, located in New York, US.

This is an opportunity for Therap users from agencies in the state of New York providing services and supports in the Intellectual and Developmental Disability community to meet and discuss state and regional issues, and clarify and learn about the latest Therap releases and how they are aligned with the Office for People With Developmental Disabilities. It is an open forum to check in with Therap and learn from and share with other Therap users in the area. Therap team member, Karen Niedermeier, will be on hand to answer any technical questions and transmit the group’s consensus state needs and requirements to the Therap development team for review.

Click here is register.

By |2016-11-01T05:28:21+00:00November 1st, 2016|Categories: New York, Usergroup|Tags: , |Comments Off on New York User Group Meeting, November 16, 2016

Families and Self-Advocates Using Therap: User Presentation, 2016 Therap National Conference


Christine-Cook,-Lori-Schneider,-Jennifer-Yost-&-Karen-Silzle--from-The-Resource-Center-`151116Each Family member or advocate is given a Therap user account specific to individuals that they support, so that they can only view information necessary for their needs. The privileges given to each user ensure that there is no need to worry about someone seeing something that they shouldn’t have access to.

We will show the steps The Resource Center uses to enroll a family member/advocate or self-advocate into Therap.

We will show a couple short videos…Family members discuss using Therap and Self-Advocates using Therap.

Come join us at Therap National Conference 2016.

Click here to register.

By |2016-11-03T11:10:30+00:00November 16th, 2015|Categories: conference|Tags: , , , , , , , , , , , , , , , , , , , , , , , |Comments Off on Families and Self-Advocates Using Therap: User Presentation, 2016 Therap National Conference

Therap National Conference QA tools Presentation: User Presentation, 2016 Therap National Conference

Josh-Dezurik-form-Dungarvin,-MN-151112Like most companies using Therap, Dungarvin spent a tremendous amount of time and effort rolling out Therap. However, once Therap was rolled out to the programs, there was a question of what do we do with this massive amount of information that we are collecting each day. There are countless reports that can be reviewed, but there is only so much time in the day and the sophistication level of each user varies greatly. To tackle this issue Dungarvin began developing a Quality Dashboard using Therap data to monitor key service elements. This Dashboard tool has now been largely completed and Dungarvin is starting to see the effect of leveraging the information. This session will cover the Dungarvin Quality Dashboard tools and demonstrate the ability to meet the needs of a diverse audience while still producing actionable results for multiple organizational levels. Additionally Dungarvin and Therap began a partnership to develop these tools on the Therap Business Intelligence platform. With this joint venture these tools can also be a window into what the business intelligence tool will provide. You’ve already spent the time entering the information into Therap, now see what insights this information can provide through analytics.

This session will provide a quick overview/explanation of the tools as well as time for Q & A.

Come join us at Therap National Conference 2016.

Click here to register.

By |2016-11-03T11:10:30+00:00November 12th, 2015|Categories: conference|Tags: , , , , , , , , , , , , , , , , , , , , , , , |Comments Off on Therap National Conference QA tools Presentation: User Presentation, 2016 Therap National Conference

How to Use the ISP Module for Shift Crossovers: User Presentation, 2016 Therap National Conference

Los-PositosEarly-InterventionTobosa-Developmental-Service-151029This presentation will cover appropriate and complete crossovers between each shift using the MAR and an ISP Program together to identify any upcoming appointments, medical concerns, behavioral concerns, money accountability, etc.

This will provide staff with complete crossover guidelines to ensure all information is crossed over between shifts.  

Come join us at Therap National Conference 2016.

Click here to register.

By |2016-11-03T11:10:30+00:00November 10th, 2015|Categories: conference|Tags: , , , , , , , , , , , , , , , , , , , , , , , |Comments Off on How to Use the ISP Module for Shift Crossovers: User Presentation, 2016 Therap National Conference

Sharing Data Between Agencies: User Presentation, 2016 Therap National Conference

Corina-Fesler-from-Life-Works,-NY-151109Are state agencies asking you for reports? You can populate information quickly from multiple areas in Therap, whether you need health tracking information or need to pull data from your daily logs for reports to case managers.

There are times where DSHS requests specific client information. Corina has ran reports for auditors, case managers, families and guardians and has experience sharing and explaining results. Her focus will be running reports on the ISP programs, running reports on the health tracking module, and any other reports that are commonly asked for by DDA.

Come join us at Therap National Conference 2016.

Click here to register.

By |2016-11-03T11:10:30+00:00November 9th, 2015|Categories: conference|Tags: , , , , , , , , , , , , , , , , , , , , |Comments Off on Sharing Data Between Agencies: User Presentation, 2016 Therap National Conference

Recruit for skilled staff and build skills for existing staff. How to use technology for recruitment and training: User Presentation, 2016 Therap National Conference

Ryan-Sullivan-from-The-Institute-of-Professional-Practice,-Inc-151108Recruitment Strategy and Tools:

-Assess basic computer skills during the new hires process

-PC Application Work Stations. Applicants complete online, at a pc, in your office

-Testing: Applicants complete basic computer skills testing:

Brief Discussion on: Organizational Strategy and Philosophy, Leadership and Culture. Ensure that we involve the senior leadership so that company values and culture aligns with these plans. Develop a plan for your agency that answers these questions:

-Do we hire only DSPs with pc skills, or do we invest in providing training?

-What type of pc skills does our workforce need?

-List by position, and match to your organizational chart.

Training Tools:

-Free online tools, to use with staff, to build their skills: Walk through these online.

Advanced Training Tools for Therap Use

-Screen Casts: Make Therap Training Videos for Staff in Snag-IT

-YouTube/Vimeo for Business. Make your own page and upload your training videos.

Come join us at Therap National Conference 2016.

Click here to register.

By |2016-11-03T11:10:31+00:00November 8th, 2015|Categories: conference|Tags: , , , , , , , , , , , , , , , , , , , , , , , |Comments Off on Recruit for skilled staff and build skills for existing staff. How to use technology for recruitment and training: User Presentation, 2016 Therap National Conference