Therap’s Incident Reporting or General Event Reports (GER) feature is a comprehensive tool to report Incidents and responses in a secure and compliant way. Through this tool, the system can help agencies comply with assurances that must be provided for receiving funds, and more importantly, improve the health and well-being of individuals served. Incidents can be prioritized using High, Medium and Low labels to ensure proper follow-up by support professionals.

Event Types

You can select from multiple event types, which includes:

  • Injuries
  • Medication Errors
  • Death

And much more

  • Restraints
  • Falls
  • Hospitalizations
  • Evacuations
  • Assaults
  • Seizures

GER Training Academy Course

General Event Reports Overview

Learn how to document and track incidents using the General Event Reports module.
Take the Course

GER User Guides


Tracking GER

  • Instant Event Reporting and Sharing
  • Restricted Access to Abuse/Neglect/ Exploitation Incidents
  • Flexible & Secure Notifications Detailed Trends & Reports
  • Quality Assurance Reporting

Alerts and Notifications

GER’s flexible notification mechanism allows you to enable notifications for a specific set of actions (e.g. submission, reviewing or approval, returned GERs, follow-up), and a specific level of notification (e.g. high, medium or low). You can also select the appropriate media (email, text messages or Secure Communications) via which you will be alerted.

Recorded Webinars


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The new GER is mobile friendly and does not require any zooming and pinching on the screen. The form fits automatically according to the size of the screen.